酒店健身俱樂(lè)部服務(wù)員崗位職責(zé)

Roomtohaveagreatstart成的開(kāi)HealthClubAttendant健身俱樂(lè)部服員HotelLevel:

IV

Department:Division店級(jí)JobBand:位級(jí)

—99

門(mén)ReportsTo:屬級(jí)

務(wù)RecreationManager樂(lè)經(jīng)OVERVIEW職位概述

AttendstoallguestswithinHealthClubfacility.滿足健俱樂(lè)部客人的切需求AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowmeansweneedyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,attentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我們希望賓客感覺(jué)風(fēng)格獨(dú)特、時(shí)尚現(xiàn)代和入洞悉這意味們需要：

親切、滿自信體現(xiàn)尊來(lái)展現(xiàn)有力你。理解和測(cè)賓客需要、到細(xì)心到、具人翁精、把事辦好，持注下見(jiàn)多識(shí)、分享歷、展你的風(fēng)來(lái)創(chuàng)造人感覺(jué)別的時(shí)，做到令人難。DUTIESANDRESPONSIBILITIES作職責(zé)

Provideprompt,efficientandcourteousservicestoguests,membersandvisitors向客人會(huì)員和訪者提及時(shí)、效和禮的服務(wù)MaintainHealthClubfacilitiesaccordingsetstandardsoforderandcleanliness按照既次序和潔標(biāo)準(zhǔn)維護(hù)健俱樂(lè)部施。Reportrepairsandmaintenanceproblemstosupervisor向主管報(bào)維修保養(yǎng)問(wèn)。Familiarizeyourselfwithfacilities,activities,equipment,servicesandpertinentinformationinordertoprovideguestwithaccurateinformation熟悉酒的設(shè)施活動(dòng)、備、服和其它關(guān)情況以便向人提供確信息

Beknowledgeableallhotelfacilitiesinordertopromoteandsellthemtoguests熟知酒所有設(shè)，以便客人進(jìn)推銷。Ensureguestsamenities,towels,linenandotherguestsneedshavesupply確保充供應(yīng)客的用品毛巾、草等。Followhotelinrelationtopooltowelissueandretrieval遵守酒關(guān)于泳毛巾的放和回的工作序。Liaisewithinter-facingdepartmentssuchasLaundry,HousekeepingandEngineeringtoprovidegreatservice與關(guān)聯(lián)門(mén)，如衣房、房部和程部進(jìn)溝通，向客人供上乘務(wù)。Conductactivitiesservicesforguest,membersandregisteredchildrenwhilegivingproperinstructionandsafetyreminders為客人會(huì)員和登記的童開(kāi)展動(dòng)與服，對(duì)其相關(guān)說(shuō)并提醒注意安。Abidebyrulesandregulationsandpoliciesandofhotel遵守酒的各項(xiàng)章制度政策和作程序Conductregularinspectionsofpoolgroundstoensurecleanlinessstandardsaremaintained對(duì)游泳進(jìn)行定視察，確保其到清潔準(zhǔn)。Applycorrectchargesguestsandvisitorswhereapplicableforuseofpool,spaandgym,posttoroombillinaccordancewithprocedure就游泳、Spa和體育的使用客人和訪者正收費(fèi)并按照作程序費(fèi)用計(jì)房間帳。Attendscheduledtraining參加排的培訓(xùn)動(dòng)。Participateactivelyinactivities積極參員工活。Adheretospecifiedhygienepersonalappearancestandards遵守規(guī)的衛(wèi)生個(gè)人儀標(biāo)準(zhǔn)。Participateinactivitiesconcerningprotectionofenvironment參加與保相關(guān)活動(dòng)。Ensureonlyqualifiedpersonssuchasin-houseguests,membersandguestswhopaidtheentrancefeeareallowedtouse確保只許符合格的人使用相設(shè)施，住店客、會(huì)員交付入費(fèi)的客。ACCOUNTABILITY責(zé)任范圍Numberofemployeessupervised–管理的員DirectN.A.直接

無(wú)IndirectN..A.Pageof4第2頁(yè)，4頁(yè)

IC/JD_CustomTemplate/CMHGC/ZH-CN/A4/04.2012

間接

無(wú)Metrics–主要績(jī)效標(biāo)

Completionofassignedtasks完成分給的工的情況DecisionMakingResponsibilities(DecisionRights)–決策職責(zé)決策

WithinauthorityasassignedforHotelBandrole酒店級(jí)職權(quán)范內(nèi)的事QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.擁有在他人交時(shí)大多時(shí)間所用的溝技能；全代表店，品和公司顧客，工和第方交往的能力AbletoreadandwriteEnglish能夠讀英語(yǔ)Qualifications–學(xué)歷

HighSchoolorVocationalCertificateorequivalent高中學(xué)或?qū)I(yè)書(shū)Experience–經(jīng)歷

1yearrelatedexperience,oranequivalentcombinationofeducationexperience.1年相關(guān)作經(jīng)歷或與此當(dāng)?shù)慕毯拖嚓P(guān)作經(jīng)驗(yàn)合的背。Thestatementsinthisjobdescriptionareintendedtodescribetheessentialnatureandlevelofworkbeingperformed.TheynotintendedtobeALLresponsibilitiesqualificationsofthejob.Employee(prin