英語(yǔ)投訴信 講義 高考英語(yǔ)專題復(fù)習(xí)

投訴信建議型投訴第一段：表明身份、寫(xiě)作目的第二段：投訴內(nèi)容+理由+改進(jìn)建議第三段：希望對(duì)方接受建議、解決問(wèn)題索賠型投訴第一段：表明身份、寫(xiě)作目的第二段：投訴內(nèi)容+理由（迫切的不利后果第三段：希望對(duì)方重視并解決問(wèn)題（對(duì)方提升改進(jìn)+給自己相應(yīng)賠償）投訴信作文模板1.投訴信（抱怨信）(LetterofComplaint)（1）寫(xiě)作方法①首段：注意客觀禮貌a.自我介紹;b.引出投訴內(nèi)容c.表明目的要求。②主體：展開(kāi)說(shuō)明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。a.詳細(xì)說(shuō)明情況，中肯提出問(wèn)題;b.提出改進(jìn)建議，表明希望如何解決；c.拓展題目?jī)?nèi)容，尤其要強(qiáng)調(diào)問(wèn)題不解決所帶來(lái)的后果。③尾段：提出解決方案，不用展開(kāi)，注意公平公正、禮貌原則。a.表達(dá)強(qiáng)烈愿望，希望上述問(wèn)題得到迅速恰當(dāng)?shù)慕鉀Q；b.有時(shí)可就問(wèn)題的解決限定時(shí)間;C.對(duì)有關(guān)人員的努力表示感謝；d.希望盡快得到滿意答復(fù)。第一部分：提出抱怨并表示遺憾套語(yǔ)：(1）很抱歉打擾您，但我必須鄭重提出投訴。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.（2）我很遺憾地告訴你投訴有關(guān)……的事由。Iamsorrytotellyouthatthereshouldbecausetocomplainabout...（3）我真的很討厭抱怨，但最近有一件事情確實(shí)令人煩心。Ireallyhatetocomplain,butonethingisreallydisturbingnow.第二部分：闡述問(wèn)題發(fā)生的經(jīng)過(guò)第三部分：指出問(wèn)題引起的后果（1）噪音影響我的睡眠，使得我在上班時(shí)間無(wú)法集中精力。結(jié)果這些天我已經(jīng)搞錯(cuò)了好幾次ThenoisedisturbsmysleepsothatIcan'tconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.（2）在這樣（嘈雜）環(huán)境下我無(wú)法進(jìn)行研究，我需要一間安靜的房間。FormethisenvironmentisverydifficulttomakestudiesandIneedaquietroom第四部分：提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施（1）我認(rèn)為是你認(rèn)識(shí)到……的時(shí)候了。Ithinkit'shightimethatyourealized....（2）我們深知你們并不經(jīng)常出錯(cuò)，但我們希望能確保這類差錯(cuò)不再發(fā)生。Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassurancethatthiswillnothappenagain.（3）我必須正告貴方，除非對(duì)目前狀況采取措施，否則我將被迫訴諸法律。Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.（4）坦率地所，我不再準(zhǔn)備忍受這種狀況。Frankly,Iamnotpreparedtoputupwiththesituationanymore.（5）如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.結(jié)尾段:1.Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldtakentopreventsuchanincidenthappeningagain.我真誠(chéng)地希望，你會(huì)嚴(yán)肅地調(diào)查這件事情，采取恰當(dāng)?shù)拇胧┤プ柚惯@樣的事情再次發(fā)生。2.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwiththeproblemassoonaspossible.如果你能盡快采取措施解決問(wèn)題，我會(huì)非常感激的。3.Takingallthingsaboveintoconsideration,Irequestthatyoueither.....0r.....考慮到上述情況，我要求你們或者…….或者.……..7.Iamwaitingforareasonableexplanationandexpectinganearlyreply.我在等待一個(gè)合理的解釋并期待早日回復(fù)。第一段：自我介紹+寫(xiě)信目的（表達(dá)投訴)1.自我介紹（表明身份)I'mLiJin,aseniorschoolstudent/oneofyourcustomers/amemberofyourwebsite.我是李津，一名高中生/你們的顧客之一/你們網(wǎng)站的一員。2.寫(xiě)信目的I'mwritingtomakeacomplaintabout...我寫(xiě)信是為了投訴…..②I'mwritingtoexpressmydissatisfactionwithsth.我寫(xiě)信是為了表達(dá)對(duì)…的不滿。③Dissatisfiedwithyourpoorservice,Icouldn'tfeelmoreannoyedsoIcan'thelpbutmakeanimmediatecomplaint.我對(duì)你們惡劣的服務(wù)很不滿意，我生氣得只得立即投訴。第二段：投訴的原因（說(shuō)明投訴的問(wèn)題：一般過(guò)去時(shí))/提出解決方案1.Muchtomydisappointment,原因1.讓我失望的是…...2.What'sworse,原因2更糟糕的是..3.提出解決方案①Therefore,I'dlikeyoutodosth.因此，我想要你們做某事。②Franklyspeaking,yourservicerequirestobeimprovedtoliveuptotheusers'expectations.坦率來(lái)說(shuō)，為了不辜負(fù)用戶的期待，你們需要提升服務(wù)。第三段：希望①I(mǎi)dohopeyouwilltakemycomplaintseriouslyandsparenoefforttosettletheproblem.我希望你們會(huì)認(rèn)真對(duì)待我的投訴，并且能盡力解決這個(gè)問(wèn)題。②I'minthehopethatyoucantakemycomplaintseriouslyandgetitsolvedassoonaspossible.我希望你們能認(rèn)真對(duì)待我的投訴并能將其盡快解決。假定你是李津，年終大促時(shí)在某網(wǎng)站購(gòu)買(mǎi)了一部手機(jī)。使用一段時(shí)間之后,你發(fā)現(xiàn)它存在問(wèn)題（如電池不耐用、屏幕有劃痕、經(jīng)常出問(wèn)題等)。請(qǐng)你就此向網(wǎng)店客服寫(xiě)信投訴。1.反映問(wèn)題;2.提出解決方案（退款或調(diào)換）。注意:1.詞數(shù)100左右;2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫DearSir/Madam,IamLiJin,oneofyourcustomers.I'mwritingtomakeacomplaintaboutyourgoods.Iboughtacellphonefromyouronlinestore.Tomydisappointment,afterusingitoneweek,Ifoundsomeproblems.Tobeginwith,thebatteryneedsrechargingafteritisusedforonlyseveralhours,whichisveryupsettingbecauseIhavetocarrythechargerallthetime.Inaddition,therearesomescratchesinthemiddleofthescreen,makingitdifficulttoread.What'sworse,itoftenbreaksdownwithoutanywarning.Therefore,Iwouldliketoyoutoeitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.Idohopeyouwilltakemycomplaintseriouslyandsparenoefforttosettletheproblem.Lookforwardtoyourreply.Yours,LiJin.假定你是李華，前天從某外國(guó)人開(kāi)的商店買(mǎi)了一件襯衣，回家后發(fā)現(xiàn)襯衣有瑕疵，昨天去商店處理，但無(wú)貨可換，同時(shí)店員也拒絕退款。請(qǐng)給商店經(jīng)理發(fā)封郵件，內(nèi)容包括：1.購(gòu)物與售后處理經(jīng)過(guò)；2.你的訴求。注意：詞數(shù)100左右。參考詞匯：退款DearSirorMadam,IamLiHua.Iamwritingtocomplain/makeacomplaintabouttheshirtthatIboughtfromyourstore.Thedaybeforeyesterday,Iboughtagreenlongshirtfromyourstore.Theshirtismediumsizedandmadefromcotton.Itcostme150yuan.WhenIgothome,Idiscoveredtherewasasmallholeintheleftsleeve(袖子).YesterdayIreturnedtoyourshoptoaskforanreplacement(替換品).Unfortunatelytherewerenoneleftinstock(庫(kù)存).Therefore,Iaskedforarefund.However,theshopassistantrefusedtogivemearefund.Ifeelextremelyawfulabouttheterribleshoppingexperience.Isincerelyhopethatyoucanhelpmesolve/settle/addresstheproblemproperly.Idemandarefundorareplacement.IfIdonotgetasatisfactoryresponse,Iwillhavetoseeklegaladvice（尋求法律咨詢)Iwouldbeverygratefulifyoucouldlookintothematter(調(diào)查此事)assoonaspossible.AndIamlookingforwardtoanearlyreply.Yours假設(shè)你是李華。你對(duì)昨天乘坐的某次航班非常不滿。請(qǐng)根據(jù)下面的提示給航空公司的經(jīng)理寫(xiě)一封投訴信。1.航空公司弄丟了你的一個(gè)包，包內(nèi)有非常重要的合同2.飛機(jī)晚點(diǎn)一個(gè)小時(shí)3.飛機(jī)上的食物很差4.空姐的服務(wù)態(tài)度不好注意：1.詞數(shù)不少于50；2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫；DearManager,MynameisLiHua.I'mwritingtocomplainaboutthebadserviceononeofyourflights.Yesterday,ItookaplanetoLondonandIhavetosaythatI'mveryunhappyabouttheline.Firstofall,yourairlinelostoneofmysuitcasesinwhichthereisanimportantcontract.Second,theplanewasdelayedforanhour.Asaresult,Iwaslateforanimportantmeeting.Third,)thefoodontheplanewasterrible.What'smostunacceptableisthattheairhostessesontheplanewerequiteunfriendlyandimpolitetome.Franklyspeaking,thisistheworstexperienceIhaveeverhadonaplane.Idohopeyoucanhelpmefindmysuitcaseandimproveyourservice.Thankyouverymuch.Iamlookingforwardtoyourreply.YoursincerelyLiHua假定你是李華，昨天有一次不愉快的就餐經(jīng)歷，你對(duì)餐廳服務(wù)員的態(tài)度非常不滿意，于是請(qǐng)你給該餐廳老板寫(xiě)一封投訴信。問(wèn)題：牛肉面（beefnoodles）里有蒼蠅（fly),服務(wù)員態(tài)度惡劣2.要求：希望餐廳賠禮道歉3.希望能改進(jìn)服務(wù)DearSirorMadam,I'mLiHua,oneofyourcustomers,writingtomakeacomplaintaboutthepoorserviceofyourwaiters.Itwasyesterdaythat.IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.IwashavingbeefnoodleswhensuddenlyIfoundtwofliesinthem,whichmademedisgusted.What'smore,Iaskedthewaitertochangeforanotherdish,onlytobecompletelyignoredbyhim.Therefore,I'dlikeyoutoinvestigatethematterseriouslyandmakeaformalapologytome.I'dappreciateitifyoucouldgivedueattentiontothematter.Yours.LiHua假定你是李華，你在上周日搭102號(hào)公交車(chē)，該公交車(chē)司機(jī)的不文明行為讓乘客很憤怒。于是你想公交車(chē)司機(jī)寫(xiě)了一封投訴信。司機(jī)的不文明行為（大聲講話，緊急剎車(chē)，態(tài)度粗魯)希望盡快查清此事DearSir,IamLiHua.Iam