新加坡金字塔公司項(xiàng)目管理模式英文版

PYRAMIDCONSTRUCTIONENGINEERING(PTE.)LTD

QUALITYMANUAL

IMPORTANT

TheinformationcontainhereinistheproprietarypropertyofPyramidConstructionEngineering(Pte.)Ltd

Thepossessoragreestothefollowing:

nottoreproduceorcopyit;

nottorevealorpublishitinwholeorpart;and

tomaintainthisdocumentinconfidence

Uncontrolled

CopyNo.

Controlled

CopyNo.

16

20MAXWELLROAD

#02-01MAXWELLHOUSE

SINGAPORE069113

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

QUALITYMANUAL

DOC.NO.:PCE-QM-A

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TABLEOFCONTENTS

SECTIONNO.

PCE-QM-A TABLEOFCONTENTS

PCE-QM-B QUALITYMANUALCOVERPAGE

PCE-QM-01 MANAGEMENTFOREWORD

PCE-QM-02 MANAGEMENTCOMMITMENT

PCE-QM-03 APPOINTMENTOFTHEMANAGEMENT

REPRESENTATIVE

PCE-QM-04 QUALITYPOLICY

PCE-QM-05 QUALITYOBJECTIVE

PCE-QM-06 INTRODUCTION

(ABOUTTHECOMPANY)

BRIEFCOMPANYHISTORY

SCOPEOFBUSINESS

REGISTRATIONSWITHAUTHORITIES

PCE-QM-07 ORGANIZATIONSTRUCTURE

1.COMPANYORGANIZATIONCHART

2.SITEORGANIZATIONCHART

3.QUALITYMANAGEMENT(SYSTEM)ORGANIZATIONCHART

PCE-QM-08 QUALITYRESPONSIBILITIES&AUTHORITIES

MANAGEMENTREPRESENTATIVE’SRESPONSIBILITY&AUTHORITY

FUNCTIONALREPONSIBILITIES&AUTHORITIESOFTHEMANAGEMENT

MEASUREMENT

PCE-QM-09 QUALITYSYSTEMMANAGEMENT

PCE-QM-10 GLOSSARY

ANNEXI QUALITYRESPONSIBLITIES&AUTHORITIESOFVARIOUSFUNCTIONS

ANNEXII RESPONSIBILITY

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

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TITLE:SECTIONPCE-QM-06:INTRODUCTION(AbouttheCompany)

Rev.#

DescriptionofChange

Clause#

A

B

B

B

B

InitialRelease

Delete“Incorporatedin1975“Clause1andadd“withitsincorporationon8thJanuary1975”attheendofsentence

Change“client“to“clients”inparagraph5ofClause1.

Include“Schools”underScopeofBusiness

Clause3–Amend“RegistrationswithAuthorities“to“Registration“and

ChangeCivilEngineeringtoG6–S$30million

IncludePilingG6-S$30million

N.A

N.A

N.A

N.A

N.A

Preparedby

……………..…………….

(Signature)(Designation)(Date)

Reviewedby

……………..…………….……..

(Signature)(Designation)(Date)

...01.99

...

Approvedby

…………………………..…………………

(Signature)(Designation)(Date)

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

QUALITYMANUAL

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TITLE:SECTIONPCE-QM-08:QUALITYRESPONSIBILITIES&AUTHORIES

Rev.#

DescriptionofChange

Clause#

A

B

InitialRelease

InsertedClause4toSectionPCE-QM-08:QualityResponsibilities&Authorities

Resources

TheAdministrationManager/ProjectManager/ManagingDirectorshallidentifyresourcesandrequirementofprojectandprovidecompetentmanpowerformanagement,performanceofworkandverificationactivitiesincludinginternalqualityaudit.Heshallbasedonthesite-in-chargeworkexperienceorsimilarprojectsizeorworkload.Inaddition,theAdministrationManager/Projectmanager/managingDirectorshalllookintothecomplexityoftheprojectanddeterminetheappointment(s)fortheproject.

N.A

N.A

Preparedby

ManagementRepresentative30/03/98

……………..…………….

(Signature)(Designation)(Date)

Reviewedby

ManagementRepresentative30/03/98

……………..…………….……..

(Signature)(Designation)(Date)

...01.99

...

Approvedby

ManagingDirector30/03/98

…………………………..…………………

(Signature)(Designation)(Date)

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

QUALITYMANUAL

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SECTIONPCE-QM-01:MANAGEMENTFOREWORD

MANAGEMENTFOREWORD

ThisQualityManualanditssupportingproceduresandinstructionwithreferencetotheISO9002:1994(E)

TheManagementtakestheopportunitytoacknowledgetheconcertedeffortsofallthestaffinvolvedandtheconsultants,CCISSINGAPOREPTELTD–forwithoutwhichthisQualityManualanditssupportingproceduresandinstructionswouldnothavematerialized

ThisManualisissuedundertheauthorityoftheManagementRepresentative.

CopyIssuedTo:_____________________________________________

NameDepartmentDate

Note:

Foranoverviewonitssupportingprocedureswhichareissuedseparately,itisrecommendedtoreadsectionAnnexIIIofthisManual

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

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EFFECTIVEDATE:30/09/99

TITLESECTIONPCE-QM-02:MANAGEMENTCOMMITMENT

Rev.#

DescriptionofChange

Clause#

A

B

Initialrelease

Amend2ndsentencefrom“weshallcomplywithallstatutoryrequirementsofcompetentauthoritiesofSingaporeto“WeshallcomplywithalltherequirementsoftherelevantauthoritiesofSingapore”

N.A

Preparedby

DocumentController30/09/99

……………..…………….

(Signature)(Designation)(Date)

Reviewedby

ManagementRepresentative30/09/99

……………..…………….……..

(Signature)(Designation)(Date)

...01.99

...

Approvedby

ManagingDirector30/09/99

…………………………..…………………

(Signature)(Designation)(Date)

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SECTIONPCE-QM-02:MANAGEMENTCOMMITMENT

MANAGEMENTCOMMITMENT

TheCompanyiscommittedtoprovidetheresourcesandsupportrequiredtoensuretheachievementofourqualityobjectiveinimplementtheQualityManagementSystem.WeshallcomplywithalltherequirementsoftherelevantauthoritiesofSingapore.

……………………..…………………….

(Signatory)(Date)

MANAGINGDIRECTOR

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SECTIONPCE-QM-03:APPOINTMENTOFTHEMANAGEMENTREPRESENTATIVE

MANAGEMENTREPRESENTATIVE

TheTopManagementherebyappoint

Mr.……..

FinancialController

AstheManagementRepresentative,andassignhimtheauthorityandresponsibilityforsuccessfulimplementationandmaintenanceoftheentireQualitySystemcoveredinthisQualityManual.

_______________________________________________________

(Signatory)(Date)

MANAGEMENTDIRECTOR

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

QUALITYMANUAL

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EFFECTIVEDATE:28/07/99

TITLE:SECTIONPCE-QM-04:QUALITYPOLICY

Rev.#

DescriptionofChange

Clause#

A

B

Initialrelease

ChangeQualityPolicy

N.A

N.A

Preparedby

DocumentController28/07/99

……………..…………….

(Signature)(Designation)(Date)

Reviewedby

ManagementRepresentative28/07/99

……………..…………….……..

(Signature)(Designation)(Date)

...01.99

...

Approvedby

ManagingDirector28/07/99

…………………………..…………………

(Signature)(Designation)(Date)

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QUALITYMANUAL

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TITLE:SECTIONPCE-QM-04:QUALITYPOLICY

QUALITYPOLICY

We,theManagementofPyramidConstructionEngineering(Pte.)Ltd.,recognizetheneedforeffectiveManagementofQualitywithinallouractivitiestoensurethatourprofitabilityismaintainedandourbusinessisincreasedthroughtheachievementofcustomersatisfactionandsatisfyingourchangingcustomerneeds.

Wewillmeetallthequalityandcontractualrequirementsofourcustomersandmakecontinualimprovementtoourworkprocesses.Wewillencourageeveryemployeetotakeindividualresponsibilityforquality.

……….………

(Signatory)(Date)

MANAGINGDIRECTOR

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TITLE:SECTIONPCE-QM-05:QUALITYOBJECTIVES

Rev.#

DescriptionofChange

Clause#

A

B

Initialrelease

ChangeQualityObjectives

N.A

N.A

Preparedby

DocumentController28/07/99

……………..…………….

(Signature)(Designation)(Date)

Reviewedby

ManagementRepresentative28/07/99

……………..…………….……..

(Signature)(Designation)(Date)

...01.99

...

Approvedby

ManagingDirector28/07/99

…………………………..…………………

(Signature)(Designation)(Date)

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QUALITYMANUAL

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TITLE:SECTIONPCE-QM-05:QUALITYOBJECTIVES

QUALITYOBJECTIVES

Ourqualityobjectivesareasfollows:

Toensureontimedeliveryofprojects

Toworktowardszerodefectofallprojects

ToachievehighqualityofworkswithConpointsofmorethan75points

Toobtainthemaintenancecertificateuponexpiryofthemaintenanceperiod

Zerorateforindustrialaccidentwithfrequencyrateandseverityratebelowthenationalnormforconstructionindustry

……………………….

(Signatory)(Date)

MANAGINGDIRECTOR

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

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SHEET:1of4

EFFECTIVEDATE:28/07/99

TITLE:SECTIONPCE-QM-06:INTRODUCTION(AbouttheCompany)

Rev.#

DescriptionofChange

Clause#

A

B

B

B

B

C

C

Initialrelease

Delete“Incorporatedin1975“Clause1andadd“withitsincorporationon8thJanuary1975attheendofsentence.

Change“client“to“client“inparagraph5ofClause1

Include“Schools”underScopeofBusiness

Clause3–Amend“RegistrationwithAuthorities”to“Registration“andchangeCivilEngineeringtoG6-S$30millionincludePilingG6–S$30million

Amenditem3(a)fromConstructionIndustryDevelopmentBoard(CIDB)toBuildingandConstructionAuthority(BCA)

Amendheadinginitem(a)–fromHeadReference,HeadTitleandFinancialGradetoWorkheadReference,WorkheadDescriptionandGraderespectively.

N.A

N.A

N.A

N.A

N.A

N.A

N.A

Preparedby

DocumentController28/07/99

……………..…………….

(Signature)(Designation)(Date)

Reviewedby

ManagementRepresentative28/07/99

……………..…………….……..

(Signature)(Designation)(Date)

...01.99

...

Approvedby

ManagingDirector28/07/99

…………………………..…………………

(Signature)(Designation)(Date)

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SECTIONPCE-QM-06:INTRODUCTION(AbouttheCompany)

INTRODUCTION(AbouttheCompany)

BRIEFCOMPANYHISTORY

PyramidConstructionEngineering(Pte.)Ltdemergedontothelocalconstructionarenawiththeaimofprovidingbasicconstructionservicestolargemaincontractorswithitsincorporation8thJanuary1975.

Today,Pyramidhassurpassedthataimbybecomingareputablemaincontractoritself,andsuccessfullyupgradedtothefinancialgradeofG8forbuildingworks,thehighestachievablelevelinSingaporeconstructionindustry.

AtPyramid,ineverythingwedo,ourmanagementfocusisonprovidingqualitythatmeetsourclientsrequirements.Ourinvolvementinnumerousprojectsbothpastandpresent,rangingfromresidentialandcommercialbuildingstoretrofittingandconservationprojectsandtocivilandarchitecturalworks,hasreceivedverypositivereviewsfromourclients.

MuchofthesuccessofourinoperationcanbeattributedtotheexecutiveManagement‘sforesightandbeliefintraininganddevelopingtheskillsofourconstructionteamandforinvestingsubstantiallyinnewtechnologicalautomation.Companiesutilizingourservicescanbeconfidentthatourexpertisehavetheskillandauthoritytomakesounddecisionsbasedonprofessionaljudgementandexperience,therebyavoidingunnecessarydelaysandlossoftimeandmoney.

Forthefuture,wewillinvestfurtherinthedevelopmentofhumanresourcesandnewtechnologythathavewonusmanycontracts.Wewillalsocontinuetoboostourpresentresourcestobuildclients‘strustandensureclientsatisfaction,nomatterhowdifficultthetask.

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SECTIONPCE-QM-06:INTRODUCTION(AbouttheCompany)

SCOPEOFBUSINESS

Thecompanyhasbeeninvolvedinthefollowingtypesofconstructionprojects:

Residential

PrivateCondominiumProjects

PrivateHighandLowRiseApartments

HighRisePublicHousingProjects

PreservationProjects

LandedProjects

Hotel&Clubs

NovotelOrchidInn–Phase1&2

ClubHouse–WarrenGolfClub

WestCoastRecreationCenter

Hospitals

SingaporeCenterofDermatology

MtElizabethHospitalExtension

Commercials&Industrial

ShoppingandOfficeComplexes

FactoriesandWarehouses

Schools

SecondarySchools

SpecialProjects

PowerSystemControlCenter

SecurityPrintingFactory

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SECTIONPCE-QM-06:INTRODUCTION(AbouttheCompany)

REGISTRATIONS

BUILDINGANDCONSTRUCTIONAUTHORITY(BCA)

Workhead Workhead

Reference Description Grade

CW01 GeneralBuilding G8 Unlimited

CW02 CivilEngineering G6 S$30million

CW06 Piling G6 S$30million

ME12 Plumbing&SanitaryWorks L4 S$5million

(b)SINGAPORECONTRACTORSASSOCIATIONLIMITED(SCAL)

CertificateofRegistrationNo : 82/OM/10071

DateofIssue : 01/04/1982

(c)SINGAPORECONSTRUCTIONSAFETY&

CONSULTANCYPTELTD(SC2)

CertificateofRegistrationNo : N/A

Dateofissue : 07/07/1994

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SECTIONPCE-QM-07:ORGANIZATIONSTRUCTURE

ORGAINZATIONSTRUCTURE

Theformalorganizationchartofthecompanyisprovidedasfollows:

AdministrationDept

Management

Representative

BoardofDirectors

ManagingDirector

Finance

Dept

ConstructionDept

Contract

Dept

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SECTIONPCE-QM-07:ORGANIZATIONSTRUCTURE

TheQualityManagementSystemOrganizationChartoftheCompanyisprovidedasfollows:

HQTechnical/

Commercial

Support

ATYPICALSITEORGANISATIONCHART(FORPRIVATEROJECTS)

ProjectManager

ProjectEngineer

SiteEngieer

HQTechnical

Commercial

Support

SiteClerk

Foreman

(Structural/

Architectural/

ExternalWork)

Commercial

Support

SiteEngieer

M&E

Co-ordinator

M&E

Co-ordinator

LandSurveyor

SafetyOfficer

ATYPICALSITEORGANISATIONCHART(FORHDBPROJECTS)

ProjectManager

Site

Quantity

Surveyor

Site

Clerk

Safety

Officer

Project

Engineering

Structural

Foreman

Structural

Foreman

Architectural

Foreman

Architectural

Foreman

General

Foreman

Storeman

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SECTIONPCE-QM-07:ORGANIZATIONSTRUCTURE

TheQualityManagementSystemorganizationChartoftheCompanyisprovidedasfollows:

QUALITYMANAGEMENT(SYSTEM)ORGANISATIONCHART

BoardofDirectors

ISOManagement

Committee

ManagementRepresentative

Document

Controller

IQATeamleader

IQATeamleader

Quality

Auditors

Quality

Auditors

Quality

Auditors

Quality

Auditors

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SECTIONPCE-QM-08:QUALITYRESPONSIBILITIES&AUTHORITES

QUALITYRESPONSIBILITIES&AUTHORITIES

ManagementRepresentative‘sResponsibility&Authority

TheManagementRepresentativeisassignedtheauthorityandresponsibilityforsuccessfulimplementationandmaintenanceofthetotalQualitySystemcoveredinthisQualityManual.

TheQualityManual/ProcedureandallqualitystatisticsshallbecentrallyadministratedandmonitoredbytheManagementRepresentative.

TheManagementRepresentativeshalloverseeeffectivecoverageandrunningofthefollowing:

the“QualityFunction“and“Control“ofthevariousdepartmentsasdetailedin“FunctionalResponsibilities&Authorities“ofAnnexI

ensuringthataqualitysystemisestablished,implementedandmaintainedintheaccordancewiththistheISO9002,and

reportingintheperformanceofthequalitysystemtothecontractor’sandthesupplier’smanagementforreviewandasabasicforimprovementofthequalitysystem

liaisewithexternalpartiesonmattersrelatingtothecontractor’sandthesupplier’squalitysystem.

FunctionResponsibilities&AuthoritiesoftheManagement

TheprimeresponsibilitiesandauthoritiesoftheManagementbyfunctionsareconsolidatedinthe“QualityResponsibilities&AuthoritiesofVariousFunctionsattachedinAnnexI.Asshown,therespectiveDepartmentManagersareresponsiblefortheexecutionofthose“qualityfunctionsand“controls“andthemeansaredetailedinthequalityprocedures.Thisistraceablefromthe“ResponsibilityMatrix&LinktoQualityProcedure“attachedinAnnexII

EachDepartmentshallberesponsibleforreachingtofindingsofinternalauditandinitiatingcorrectiveactiontoensurestrictconformancetotheDepartmentProceduredesignedtoISO9002:1994(E)andtheQualityManual

EachDepartmentshallberesponsiblefortheimplementationandmaintenanceofitsownsateofaffairforconformancetoitsQualitySystem.DocumentchangesmustbesubstantiatedbyjustificationandsubjectedtotheManagementRepresentative‘sapprovalbeforerevisionismadetotheProcedure.

EachDepartmentshallberesponsibleforunkeepingitsownqualityrecords,statisticsas“objectiveevidence“totheQualitySystemconformance.

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SECTIONPCE-QM-08:QUALITYRESPONSIBILITIES&AUTHORITES

Measurement

TheManagingDirectorshallmeasuretheseresponsibilitiesandholdindividualManagersaccountablefortheirrespectiveareasofai\uthorituesandqualityresponsibilities.

Resources

TheAdministrationManager/ProjectManager/ManagingDirectorshallidentifyresourcesandrequirementsinthemanagementofprojectandprovidecompetentmanpowerformanagement,performanceofworkandverificationactivitiesincludinginternalqualityaudit.Heshallbasedonthesite-in-chargeworkexperienceorsimilarprojectsizeorworkload.Inaddition,theAdministrationManager/ProjectManager/managingDirectorshalllookintothecomplexityoftheprojectanddeterminetheappointment(s)fortheproject.

PYRAMIDCONSTRUCTIONENGINEERING(PTE)LTD

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REV.:B

SHEET:1of4

EFFECTIVEDATE:28/07/99

TITLE:SECTIONPCE-QM-09:QUALITYSYSTEMMANAGEMENT.

Rev.#

DescriptionofChange

Clause#

A

B

InitialRelease

Clause1.4.1–item3

Change“Contractdocuments“to“Maincontract“

N.A

Preparedby

DocumentController28/07/99

……………..…………….

(Signature)(Designation)(Date)

Reviewedby

ManagementRepresentative28/07/99

……………..…………….……..

(Signature)(Designation)(Date)

...01.99

...

Approvedby

ManagingDirector28/07/99

…………………………..…………………

(Signature)(Designation)(Date)

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SECTIONPCE-QM-09:QUALITYSYSTEMMANAGEMENT.

QualitySystemManagement

Thequalitysystemofthecompanyshallbemanagedasfollows:

ManagementReview

TheManagingDirectorshallleadtheISOManagementCommitteeMeetingtoconductabi-yearreviewoftheQualitySystemtoensureitscontinuingsuitabilityandeffectiveness.HeshallbesupportedbyateamofqualifiedandexperiencedQualityAuditorsforasecond–levelverificationofthesystemeffectiveness.

Thisreviewincludesassessmentoftheresultsofinternalqualityaudits.Minutesofsuchreviewmeetingshallbemaintained.Thedetailedprocedureisdescribedinthe“Managementreview“procedure(i.ePCE-QP-QS-01)

TheManagementRepresentativeshall