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Yourcompanywantstoimproveworkenvironmentintheoffice.Talktogetherfor2minutesaboutsomeofthethingsthatareimportantforthisanddecidewhichthreewouldbethemostimportant.Herearesomeideastohelpyou.
A:Lanlan,youlooktired.
B:Yes,Iamsleepy.Iworkedlatelastnight.What'smore,theofficeissodark.EverytimeIcometotheofficeandIfeeltired.
A:SodoI.Haveyouheardthatourcompanywantstoimproveworkenvironmentintheoffice?
B:Really?That'swonderful.Ithinklightingisimportant.Goodlightingcanmaketheroomsmorepleasanttoworkin.
A:Youareright.Badlightingalsodoharmtooureyes.Thesecondthingwecandoistoimproveairquality.
B:Iquiteagreewithyou.Theairisabitstuffyintheoffices.Weneedbiggerwindows.
A:That'strue,andweshouldbansmokingintheoffices.I'msureinthiswaytheairqualitywillbebetter.
B:Andweneedmorefilecabinets.Everydeskhasseveralpilesoffiles.Ifwehavemorecabinets,thefilescanbekeptinthem.
A:Thenwewillhavemoreworkingspace.Andtheofficewilllookcleanandtidy,too.
B:Solighting,airqualityandfilecabinetarethemostimportantthingstoconsider.
A:You'reabsolutelyright.
Youhavebeenaskedtocarryoutmarketresearchforanewbrandofcosmetic.Talktogetherforabout2minutesaboutwhatmethodscanbeusedanddecidewhichthreewouldbethemosteffective.Herearesomeideastohelpyou.
A:Lanlan,morning,ourmanageraskedustocarryoutmarketresearchforthenewbrandofcosmetic.
B:Yes,whatdoyouthinkofit?Whatmethodscanweuse?
A:Ithinkface-to-facequestionnaire,telephoningandinterviewarethemosteffectiveresearchmethods.Face-to-facequestionnaireisadirectwaytocollecttheinformation.
B:Yes,it'salsooneofthemosteffectiveways.Andwedon'thavetoworryabouthowtocollectthequestionnaire.Acarefullydesignedquestionnairewillbehelpfulincollectinginformation.
A:That'strue.Anothergoodmethodistelephoning.Peoplewillrelaxandfeelfreetotalkmorewhileonthephone.
B:Iquiteagreewithyou.ButIdon'tthinkinterviewiseffective.
A:Why?Wecanchoosetheinterviewersandclassifythem.Thenwewillknowwhatkindofpeoplearethepotentialcustomers.
B:Butit'sdifficulttochooseaproperplacefortheinterview.Anditwillcostmuchtime.
A:Maybeyouareright.Howaboutdeliveringfreesampleswiththefeedbackform?
B:Itisoneoftheeffectivemethods.Freesampleswillhelpcustomerstolearnmoreaboutourproducts.Sotheiropinionswillbevaluable.
A:Ok.That'ssettled.
AttheFrankfurtExposition,Mr.Blackshowsinterestinmen'sshirtsandjeansandisinquiringaboutthem.Mr.Gao,asalesclerkofJingjiangGarmentsImp.&Exp.Corp,receiveshimathisstand.Theytalkaboutquantity,specification,timeofdeliveryandpaymentterms.A:Ibelieveyouhaveseenourexhibitsinthesampleroom.Whatdoyouthinkofthem?Whatisit,inparticular,youareinterestedin?
B:Ihaveagreatinterestinyourmen'sshirtsandjeans.Ithinktheitemsmayfindareadymarketinourcountry.
A:Yes,ourproductsareofgreatpotential.Weareinapositiontoacceptordersagainstcustomer'ssamplesspecifyingdesign,specificationsandpackagingrequirements.
B:Pleasequoteusyourbestpriceforthegoodslistedontheenclosedinquirysheet,givingyourprocessCIFJarkata.
A:Ohyes.Wehavetheofferreadyforyounow.It'ssomethinglikethis:1000piecesofmen'sshirts,atUSD50perpieceand1000piecesofmen'sjeans,atUSD100perpiece,CIFJarkata,forshipmentinJanuary,2015.
B:Andhowshallwepayfortheorder?
A:OurnormalpaymenttermsisbysightL/C.
B:That'sfine.Butyoushouldmakeanearliershipment.
A:Noproblem.
B:Ok.That'ssettled.
6
Mr.Smith,arepresentativefromNewYorkTradingCompany,makesanofferforAmericanbeanatUS$300andrefusesa2%commission.Youtryyourbesttopersuadehiminacceptinga2%commission.
A:Goodmorning,Mr.Zhang.WelcometoNewYork.B:Thankyou,Mr.Smith.Goodtoseeyouagain.A:Howwasyourflighthere?
B:Itwasfine.Everythingwentverysmoothly.
A:Good.I'mgladtohearthat.Well,areyousufferingfromanyjetlag?
B:Yes.I'mstillquiteexhaustedandgettingverylittlesleepatnight.A:Oh,I'msorrytohearthat.
B:Oh,it'sok.Iwillbeallrightinadayortwo.
A:WecanvisitBroadwaytomorrow.
B:I'dratherstartbusinessfirst.
A:Ok.Businessfirst.
B:SohowmuchisAmericanbean?
A:USD300.
B:Oh,thepriceismuchtoohigh.HereisthethingIfoundthatsomeothercompaniessoldthesameproductatalowerprice.
A:Iwouldliketoknowtheexactpricetheyoffered.
B:Sure.Theyofferapriceabout10percentlowerthanyours.
A:Inthatcase,Ishouldmentionthatourproductisofhigherqualitythantheirs.
B:Ifullyunderstandthat.However,Ithinkthepricedifferenceshouldnotbeashugeas10percent.
A:Inviewofourgoodcooperationoverthepastyears,let'smeeteachotherhalfway.I'llmakeareductionby5%.
B:Ok,Mr.Smith.Onemorequestion,howmuchcommissionwillyouallowus?
A:Weusuallydon'tallowanycommission.
B:Comeon,ourorderislargeenough.Ithink2%commissioncanbeconsidered.Asyoudon'tagree,wewillhavetopurchasethegoodselsewhere.
A:Allright.That'sadeal.
7
AnAmericanbusinessmanwantstoplaceanorderfor50metrictonsofpeanutsfromyou.Youexplainyourcompany'sminimumordertohim,whichstartfrom100metrictons.Beginfrominquiry,andproceedtocommissionordiscount.Settleontheseissueswithyourcustomer.A:Goodmorning,MayIhelpyou?
B:Ihaveagreatinterestinyourpeanuts.Someofourcustomershaverecentlyexpressedinterestinit,soIthinkitmayfindareadymarketinourcountry.Howmuchdoesitcost?
A:Thisisourpricelist.Hereyouare.
B:Letmehavealook.OK.Iwanttoorder50metrictons.
A:Well,Ihavetoremindyouthatourminimumquantityis100metrictons.
B:Ifyoureducethepriceby5%,Ithinkwecanorder100metrictons.A:That'simpossible.Ourproductsaresuperiorinqualityandourquotationscomeinlinewiththerulingpricesintheworldmarket.
B:I'mnotusedtobargaining.Butyourpriceistoohighforustoaccept.Itwouldbeverydifficultforustopushanysalesifwebuyitatthatprice.A:Well,let'smeeteachotherhalfway.I'llmakeareductionby3%foragoodstartforourbusinessrelationship.Okay?
B:That'sgreat.Onemorequestion.Howmuchcommissionwillyouallowus?
A:Butweusuallydon'tallowanycommission.
B:Comeon.Wehavealotofworktodoinsalespromotion.Itallcostsmoney.Ithink2%commissioncanbesettled.
A:Allright.That'sadeal.
8
YouaregoingtoimportsometoysfromasupplierfromDutch.Butyoufindtheirpriceisonthehighside.Youtryyourbesttopersuadetoreducethepricewithgoodreasons.Atlastheagreestomakeareduction.
A:Goodmorning.MayIhelpyou?
B:Iwonderifyoucangivemesomemoreinformationaboutthesetoys.A:I'dbegladtohelp.Ourcompanyhasalwaysconcentratedonthedomesticmarket.Thetoysyouseeherearespeciallydesignedbyourcompanytocatertothevastforeignmarket.
B:Yourtoyslookunique.Howmuchdoesatoylikethiscost?A:It's100RMB.
B:Thepriceismuchtoohigh.HereisthethingIfoundthatsomeothersupplierssoldthesameproductsatalowerprice.
A:Iwouldliketoknowtheexactpricetheyoffered.B:Sure.Theyofferapriceabout10percentlowerthanyours.A:Inthatcase,Ishouldmentionthatourproductisofhigherqualityttheirs.
B:Ifullyunderstandthat.However,Ithinkthepricedifferenceshouldnotbeashugeas10percent.
A:Well,togetthebusinessdone,Icanconsiderreducingtheprice.Butfirsty,ou'lhlavetogivemeanideaofthequantityouwishtoorderfromus,sothatIcanadjustthepriceaccordingly.
B:Thesizeofourorderdependsgreatlyontheprices.
A:Well,ifyourorderislargeenough,wearereadytoreduceourpricesby5%.
B:5%isstilltoohigh.
A:Comeon.Thequalityofourproductsisguaranted,andyou'rebuyingthebestofitskinds,youknowthat.
B:Butothersuppliersarealsosayingthattheirproductsarethebest.HowcouldItell?
A:Allrightthen,I'llcutanother2%,andthat'smyrockbottomprice.B:Allright.That'sadeal.
9
AnAmericanbusinessmanwantstobuy5000setsofcamerasfromChineseExportCompany.Bothsidesagreeupontheprice.ButtheAmericanbusinessmanasksfora6%quantitydiscount.ChineseExportCompanyagreesto3%discount.TheAmericantakesitandthebusinessisdoneontheusualterms.
A:Goodmorning.MayIhelpyou?
B:Iwonderifyoucangivemesomemoreinformationaboutthiscamera.A:I'dbegladtohelp.Thisisthenewproductthatourcompanyhasjustresearchedanddevelopedlastyear.Thecamerascommendgoodsalesbecauseoftheirsuperiorquality.
B:So,howmuchdoesacameralikethiscost?
A:It's500RMB.
B:Ok.Iwanttoorder5000sets.
A:Well,I'mgladtoseethatwe'vesettledtheprice.Haveyouanyquestionsonthisdeal?
B:Doesn'tthequantitydiscountapplyonthisorder?Weaskfora6%quantitydiscount.
A:I'mafraidthat'squiteimpossible.Youwanttodrivemebankrupt.Youcan'texpectustogiveadiscounttothatextent.
B:Sincewe'relikelytoplacesizableorders,wehopethatyouwillmakesomespecialconcessions.Youknow,ourorderisforamuchlargerquantity.Howaboutmeetingeachotherhalfwayandeachmakesafurtherconcessionsothatbusinesscanbeconcluded.
A:Allright.Wewillgiveyoua3%quantitydiscountforagoodstartforourbusinessrelationship,okay?
B:ItseemsthereisnothingmorethanIcandobuttakeupyouroffer.Butweacceptitonlyyoucanmakeanearliershipment.
A:Noproblem.
B:Ok.That'sadeal.
10
Abuyerplanstoplaceanorderwithyou.Butheasksfora5%reductionintheprice.Yourefusetoconsideranyreduction,butgivehima3%commission
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