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Yourcompanywantstoimproveworkenvironmentintheoffice.Talktogetherfor2minutesaboutsomeofthethingsthatareimportantforthisanddecidewhichthreewouldbethemostimportant.Herearesomeideastohelpyou.

A:Lanlan,youlooktired.

B:Yes,Iamsleepy.Iworkedlatelastnight.What'smore,theofficeissodark.EverytimeIcometotheofficeandIfeeltired.

A:SodoI.Haveyouheardthatourcompanywantstoimproveworkenvironmentintheoffice?

B:Really?That'swonderful.Ithinklightingisimportant.Goodlightingcanmaketheroomsmorepleasanttoworkin.

A:Youareright.Badlightingalsodoharmtooureyes.Thesecondthingwecandoistoimproveairquality.

B:Iquiteagreewithyou.Theairisabitstuffyintheoffices.Weneedbiggerwindows.

A:That'strue,andweshouldbansmokingintheoffices.I'msureinthiswaytheairqualitywillbebetter.

B:Andweneedmorefilecabinets.Everydeskhasseveralpilesoffiles.Ifwehavemorecabinets,thefilescanbekeptinthem.

A:Thenwewillhavemoreworkingspace.Andtheofficewilllookcleanandtidy,too.

B:Solighting,airqualityandfilecabinetarethemostimportantthingstoconsider.

A:You'reabsolutelyright.

Youhavebeenaskedtocarryoutmarketresearchforanewbrandofcosmetic.Talktogetherforabout2minutesaboutwhatmethodscanbeusedanddecidewhichthreewouldbethemosteffective.Herearesomeideastohelpyou.

A:Lanlan,morning,ourmanageraskedustocarryoutmarketresearchforthenewbrandofcosmetic.

B:Yes,whatdoyouthinkofit?Whatmethodscanweuse?

A:Ithinkface-to-facequestionnaire,telephoningandinterviewarethemosteffectiveresearchmethods.Face-to-facequestionnaireisadirectwaytocollecttheinformation.

B:Yes,it'salsooneofthemosteffectiveways.Andwedon'thavetoworryabouthowtocollectthequestionnaire.Acarefullydesignedquestionnairewillbehelpfulincollectinginformation.

A:That'strue.Anothergoodmethodistelephoning.Peoplewillrelaxandfeelfreetotalkmorewhileonthephone.

B:Iquiteagreewithyou.ButIdon'tthinkinterviewiseffective.

A:Why?Wecanchoosetheinterviewersandclassifythem.Thenwewillknowwhatkindofpeoplearethepotentialcustomers.

B:Butit'sdifficulttochooseaproperplacefortheinterview.Anditwillcostmuchtime.

A:Maybeyouareright.Howaboutdeliveringfreesampleswiththefeedbackform?

B:Itisoneoftheeffectivemethods.Freesampleswillhelpcustomerstolearnmoreaboutourproducts.Sotheiropinionswillbevaluable.

A:Ok.That'ssettled.

AttheFrankfurtExposition,Mr.Blackshowsinterestinmen'sshirtsandjeansandisinquiringaboutthem.Mr.Gao,asalesclerkofJingjiangGarmentsImp.&Exp.Corp,receiveshimathisstand.Theytalkaboutquantity,specification,timeofdeliveryandpaymentterms.A:Ibelieveyouhaveseenourexhibitsinthesampleroom.Whatdoyouthinkofthem?Whatisit,inparticular,youareinterestedin?

B:Ihaveagreatinterestinyourmen'sshirtsandjeans.Ithinktheitemsmayfindareadymarketinourcountry.

A:Yes,ourproductsareofgreatpotential.Weareinapositiontoacceptordersagainstcustomer'ssamplesspecifyingdesign,specificationsandpackagingrequirements.

B:Pleasequoteusyourbestpriceforthegoodslistedontheenclosedinquirysheet,givingyourprocessCIFJarkata.

A:Ohyes.Wehavetheofferreadyforyounow.It'ssomethinglikethis:1000piecesofmen'sshirts,atUSD50perpieceand1000piecesofmen'sjeans,atUSD100perpiece,CIFJarkata,forshipmentinJanuary,2015.

B:Andhowshallwepayfortheorder?

A:OurnormalpaymenttermsisbysightL/C.

B:That'sfine.Butyoushouldmakeanearliershipment.

A:Noproblem.

B:Ok.That'ssettled.

6

Mr.Smith,arepresentativefromNewYorkTradingCompany,makesanofferforAmericanbeanatUS$300andrefusesa2%commission.Youtryyourbesttopersuadehiminacceptinga2%commission.

A:Goodmorning,Mr.Zhang.WelcometoNewYork.B:Thankyou,Mr.Smith.Goodtoseeyouagain.A:Howwasyourflighthere?

B:Itwasfine.Everythingwentverysmoothly.

A:Good.I'mgladtohearthat.Well,areyousufferingfromanyjetlag?

B:Yes.I'mstillquiteexhaustedandgettingverylittlesleepatnight.A:Oh,I'msorrytohearthat.

B:Oh,it'sok.Iwillbeallrightinadayortwo.

A:WecanvisitBroadwaytomorrow.

B:I'dratherstartbusinessfirst.

A:Ok.Businessfirst.

B:SohowmuchisAmericanbean?

A:USD300.

B:Oh,thepriceismuchtoohigh.HereisthethingIfoundthatsomeothercompaniessoldthesameproductatalowerprice.

A:Iwouldliketoknowtheexactpricetheyoffered.

B:Sure.Theyofferapriceabout10percentlowerthanyours.

A:Inthatcase,Ishouldmentionthatourproductisofhigherqualitythantheirs.

B:Ifullyunderstandthat.However,Ithinkthepricedifferenceshouldnotbeashugeas10percent.

A:Inviewofourgoodcooperationoverthepastyears,let'smeeteachotherhalfway.I'llmakeareductionby5%.

B:Ok,Mr.Smith.Onemorequestion,howmuchcommissionwillyouallowus?

A:Weusuallydon'tallowanycommission.

B:Comeon,ourorderislargeenough.Ithink2%commissioncanbeconsidered.Asyoudon'tagree,wewillhavetopurchasethegoodselsewhere.

A:Allright.That'sadeal.

7

AnAmericanbusinessmanwantstoplaceanorderfor50metrictonsofpeanutsfromyou.Youexplainyourcompany'sminimumordertohim,whichstartfrom100metrictons.Beginfrominquiry,andproceedtocommissionordiscount.Settleontheseissueswithyourcustomer.A:Goodmorning,MayIhelpyou?

B:Ihaveagreatinterestinyourpeanuts.Someofourcustomershaverecentlyexpressedinterestinit,soIthinkitmayfindareadymarketinourcountry.Howmuchdoesitcost?

A:Thisisourpricelist.Hereyouare.

B:Letmehavealook.OK.Iwanttoorder50metrictons.

A:Well,Ihavetoremindyouthatourminimumquantityis100metrictons.

B:Ifyoureducethepriceby5%,Ithinkwecanorder100metrictons.A:That'simpossible.Ourproductsaresuperiorinqualityandourquotationscomeinlinewiththerulingpricesintheworldmarket.

B:I'mnotusedtobargaining.Butyourpriceistoohighforustoaccept.Itwouldbeverydifficultforustopushanysalesifwebuyitatthatprice.A:Well,let'smeeteachotherhalfway.I'llmakeareductionby3%foragoodstartforourbusinessrelationship.Okay?

B:That'sgreat.Onemorequestion.Howmuchcommissionwillyouallowus?

A:Butweusuallydon'tallowanycommission.

B:Comeon.Wehavealotofworktodoinsalespromotion.Itallcostsmoney.Ithink2%commissioncanbesettled.

A:Allright.That'sadeal.

8

YouaregoingtoimportsometoysfromasupplierfromDutch.Butyoufindtheirpriceisonthehighside.Youtryyourbesttopersuadetoreducethepricewithgoodreasons.Atlastheagreestomakeareduction.

A:Goodmorning.MayIhelpyou?

B:Iwonderifyoucangivemesomemoreinformationaboutthesetoys.A:I'dbegladtohelp.Ourcompanyhasalwaysconcentratedonthedomesticmarket.Thetoysyouseeherearespeciallydesignedbyourcompanytocatertothevastforeignmarket.

B:Yourtoyslookunique.Howmuchdoesatoylikethiscost?A:It's100RMB.

B:Thepriceismuchtoohigh.HereisthethingIfoundthatsomeothersupplierssoldthesameproductsatalowerprice.

A:Iwouldliketoknowtheexactpricetheyoffered.B:Sure.Theyofferapriceabout10percentlowerthanyours.A:Inthatcase,Ishouldmentionthatourproductisofhigherqualityttheirs.

B:Ifullyunderstandthat.However,Ithinkthepricedifferenceshouldnotbeashugeas10percent.

A:Well,togetthebusinessdone,Icanconsiderreducingtheprice.Butfirsty,ou'lhlavetogivemeanideaofthequantityouwishtoorderfromus,sothatIcanadjustthepriceaccordingly.

B:Thesizeofourorderdependsgreatlyontheprices.

A:Well,ifyourorderislargeenough,wearereadytoreduceourpricesby5%.

B:5%isstilltoohigh.

A:Comeon.Thequalityofourproductsisguaranted,andyou'rebuyingthebestofitskinds,youknowthat.

B:Butothersuppliersarealsosayingthattheirproductsarethebest.HowcouldItell?

A:Allrightthen,I'llcutanother2%,andthat'smyrockbottomprice.B:Allright.That'sadeal.

9

AnAmericanbusinessmanwantstobuy5000setsofcamerasfromChineseExportCompany.Bothsidesagreeupontheprice.ButtheAmericanbusinessmanasksfora6%quantitydiscount.ChineseExportCompanyagreesto3%discount.TheAmericantakesitandthebusinessisdoneontheusualterms.

A:Goodmorning.MayIhelpyou?

B:Iwonderifyoucangivemesomemoreinformationaboutthiscamera.A:I'dbegladtohelp.Thisisthenewproductthatourcompanyhasjustresearchedanddevelopedlastyear.Thecamerascommendgoodsalesbecauseoftheirsuperiorquality.

B:So,howmuchdoesacameralikethiscost?

A:It's500RMB.

B:Ok.Iwanttoorder5000sets.

A:Well,I'mgladtoseethatwe'vesettledtheprice.Haveyouanyquestionsonthisdeal?

B:Doesn'tthequantitydiscountapplyonthisorder?Weaskfora6%quantitydiscount.

A:I'mafraidthat'squiteimpossible.Youwanttodrivemebankrupt.Youcan'texpectustogiveadiscounttothatextent.

B:Sincewe'relikelytoplacesizableorders,wehopethatyouwillmakesomespecialconcessions.Youknow,ourorderisforamuchlargerquantity.Howaboutmeetingeachotherhalfwayandeachmakesafurtherconcessionsothatbusinesscanbeconcluded.

A:Allright.Wewillgiveyoua3%quantitydiscountforagoodstartforourbusinessrelationship,okay?

B:ItseemsthereisnothingmorethanIcandobuttakeupyouroffer.Butweacceptitonlyyoucanmakeanearliershipment.

A:Noproblem.

B:Ok.That'sadeal.

10

Abuyerplanstoplaceanorderwithyou.Butheasksfora5%reductionintheprice.Yourefusetoconsideranyreduction,butgivehima3%commission

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