2023年全球差旅經(jīng)理報(bào)告（英）

GlobalTravelManagersReportMay

2023Sponsored

byTable

ofContentsGlobal

Travel

ManagersExecutive

Summary3445567Lagging

Data

and

Analytics

Add

to

Difficultyand

StressHealth

and

Safety

Threats

Remain

a

Top

PriorityEnvironmental

Responsibility:

Important

but

ComplicatedUpdated

Policies

Point

to

Flexibility,

Direct

BookingConclusionMethodological

Notes2ExecutiveSummaryAgainst

a

backdrop

of

economic

uncertainty

and

rising

prices,

travel

managers

arebeing

asked

to

contain

costs

while

continuing

to

respond

to

the

needs

and

preferencesof

their

business

travelers.

Whileemployees

remaineager

to

travel

and

viewit

asessential

for

their

careers,they’re

also

acutely

aware

of

the

many

threats

suchtravelcan

poseand

feela

responsibilityto

ensure

their

travel

alignswith

the

social

andenvironmental

considerations

they

value.

Travel

managers

are

also

operating

undergrowing

pressure

for

transparency

asthey

faceevolvingindustry

regulations

andincreasing

demandfrom

both

internal

and

external

sources

to

minimize

theenvironmental

impacts

of

their

company’stravel.With

47%describing

their

jobs

asmorestressfulnow

than

last

year,

nearly

all

travelmanagers

(99%)

expecttheir

jobs

to

be

evenmore

challenginginthe

next12

months.The

overwhelming

majority

(98%)

point

to

the

need

for

updated

data

and

analyticscapabilitiesto

help

them

execute

their

day-to-day

responsibilities,

tools

that

wouldmake

a

major

difference

in

easing

their

stress.Travel

policy

modifications

may

also

help

reduce

travel

managers’

burdensifthechanges

are

well-executed.Nearly

all

travel

managers

(98%)

anticipate

companytravel

policy

changes

in

the

coming

months,

with

the

most

common

reasons

for

theseanticipated

changes

being

focused

on

the

travelers

they

support.

Modificationsdesignedto

lower

costs

and

better

comply

with

sustainability

goalsarecommon

aswell,

though,

and

may

leave

travel

managers

again

trying

to

balance

employees’needfor

flexibilitywith

their

company’sneedfor

cost-efficiency.In

partnership

with

WakefieldResearch,SAP

Concursurveyed700

travel

managersacross7

global

markets,

to

gain

insight

into

the

currentstate

of

business

travel

andwhat

the

nextyear

will

bringfor

travel

managers.3Lagging

Data

and

AnalyticsAdd

to

Difficulty

and

StressTravel

managers

require

timely

andaccurate

data

to

addressthesechallenges,

while

also

dealing

withpressure

to

providedata

on

ROI,emissions,

and

regulatory

compliance.Yet

nearly

all

travel

managers

(98%)

saylagging

data

and

analytics

at

theircompany

hinders

their

ability

to

performthe

requirements

of

their

job.

Fromensuringtraveler

safety

(39%)

andreporting

on

the

company’stravelemissions

(38%)

to

complying

withregulations

and

industry

standards

(37%),setting

budgets

(37%)

and

updatingtravel

policies

(37%),

laggingdata

andanalytics

isadding

unnecessary

andfrustrating

challenges

to

the

role.Travel

managers

are

understandablystressed,largely

dueto

conditionsbeyondtheir

control.

For

nearly

half(47%),

their

role

as

travel

manager

ismore

stressful

now

than

it

was

12

monthsago

–a

10-point

increase

over

the

37%who

said

this

last

year.

Another

18%

sayit’s

just

asstressfulas

last

year.

The

strainsof

the

job

arehitting

certain

regions

hard,inparticular

the

Asia-Pacificregion(APAC).

For

nearly

3in5

travel

managersinAPAC(58%),

their

role

ismore

stressfulnow

than

last

year,

comparedto

45%

oftravel

managers

inthe

Americas

and

41%of

travel

managers

inEurope.Whileachallenge,

this

could

also

beseenas

an

opportunity

for

companiesand

may

beone

area

wherecompaniescanassertcontrol

and

drasticallyStress

of

the

Role

Highest

in

APACimprovethe

process

for

travel

managers.Their

job

isHealth

and

Safety

ThreatsRemain

a

Top

Priority47%more

stressfulnow

than

thepreviousyearProtecting

the

health

and

safety

oftravelersremainstop

of

mindforAPACAmericasEuropeemployees,

asnearly

half

of

businesstravelersat

companieswith

a

formalcorporate

travel

policy

(48%)

expecttheircompanyto

allow

them

to

make

travelchoicesoutside

of

companypolicy

toensure

they

feelsafewhentraveling

incertain

areas

of

the

world.58%45%41%And

it

is

expected

to

get

worse,

as

nearlyall

travel

managers

(99%)

believe

theirjob

will

be

more

challenging

in

the

next12

months.

Top

among

these

challengesare

inflationary

impacts

causingincreasedcosts

for

the

same

amountoftravel

(41%),

ensuringtraveler

safety

inareas

becoming

increasingly

hostile

tomarginalizedgroups(38%),

ensuringtraveler

safety

against

illness

or

naturaldisasters

(38%),

and

finding

moreenvironmentally

sustainabletraveloptions

(37%).Many

travel

managers

anticipatechanges

to

their

company’spolicies

onthe

horizon

to

addressthis.

More

than

2

in5(42%)believe

their

company’s

travelpolicies

will

be

updated

this

year

toenable

better

tracking

to

ensureemployee

safety

in

certain

parts

of

theworld,

making

it

the

most

commonreason

for

anticipated

travel

policychanges.

Another

31%

reporttheir4company’stravel

policies

willchangethisyear

to

better

ensure

employees

frommarginalizedgroupsfeelsafe.Nearly

2

in

5

travel

managers

(37%)anticipate

theircompany’s

travelpolicieswill

change

in

the

next

12

months

to

bettercomply

with

internal

and

externalsustainability

goals.Butit’s

not

justtravel

policies;comprehensive

data

and

rigorousanalytics

are

also

key.

Nearly

2

in

5

travelmanagers

(39%)

say

lagging

data

andanalytics

is

hindering

their

ability

to

ensuretraveler

safety.Un-sustainable

Challenges28%Pressure

to

reportmoreontravelemissionsWhile

travel

managers

most

commonlyview

logistical

concerns

like

last-minutedelays

(45%)

and

changes

to

supplierbooking

and

selling

procedures

(38%)

astop

threats

totheircompany’s

businesstravel,

health

and

safety

concerns

areviewed

as

a

top

threat

by

37%

of

travelmanagers

as

well.

Strong,

up-to-datetracking

and

data

analytics

should

providethe

overviewand

context

travel

managersneedto

help

addressthese,

and

to

bestcreate

and

update

travel

policies

toprotect

their

companies’travelers.37%Challengesfindingmoreenvironmentallysustainabletraveloptions38%Lagging

dataandanalyticshindersemissionsreportingMore

than

a

quarter

of

travel

managers(28%)

facegrowing

pressure

to

increasereporting

on

the

company’stravelemissions,

whichthey

believe

willmake

theirjob

morechallenging

inthe

next12

months.Likewise,

nearly

2in5

(37%)

anticipate

thatfinding

moreenvironmentally

sustainabletravel

options

will

make

their

job

moredifficult

over

the

next

year.

Contributing

tothese

challenges

isa

lack

of

the

propertoolsto

accomplish

these

tasks.

Nearly

2in5travel

managers

(38%)

saylaggingdataand

analytics

hinder

their

abilityto

report

onthe

company’stravel

emissions.Thesechallenges

transcend

regions.

Nearlyhalf

of

travel

managers

in

APAC(47%)

sayhealth

and

safety

concerns

area

topthreat

to

their

company’sbusiness

travel,asdo33%

of

travel

managersin

theAmericas

and

32%

of

travel

managers

inEurope.Many

travel

managers

anticipatepolicy

changes

to

enable

better

trackingfor

employee

safety,

including

over

half

oftravel

managers

inAPAC(53%),

38%ofthose

inthe

Americas

and

37%

of

travelmanagers

inEurope.Updated

Policies

Point

toFlexibility,

Direct

BookingEnvironmental

Responsibility:Important

but

ComplicatedTravel

flexibility

isimportant

to

businesstravelers–so

important,

infact,

that

morethan

a

quarter

of

business

travelers

(28%)are

willing

to

decline

a

business

trip

thatlacks

the

flexibility

to

makeadjustments

tothe

trip

outside

of

companypolicy.

Inaddition,

more

than

9in

10travelers

atcompanieswith

a

formalcorporate

travelBusinesses

around

the

globe

have

madesustainability

pledges

and

goals.Yetdemonstrating

their

follow-through

onthese

may

bea

considerable

hurdle

forcompaniesand

their

travel

managers

–especially

in

the

next

year.5costs:

for

nearly

a

third

of

travel

managers(31%),

travelers

booking

directly

is

one

ofthebiggest

threatstotheircompany’sbusiness

travel.

This

underscoresthebalancingact

travel

managers

mustmaintain,

as

they

identify

and

empathizewith

travelers’

needsfor

flexibility

whilefacing

the

realityof

companytravel

policyand

budgetconstraints.policy

(91%)

expectto

beallowed

to

maketravel

choicesoutside

of

companypolicy

forreasons

like

ensuringthey

feel

safe,

supportingtheir

work-life

balance

and

enablingthem

tobook

sustainabletravel

options.Whilenearly

all

travel

managers

(98%)

expecttheir

company’stravel

policies

will

change

inthe

next12

months,

38%

believe

this

willhappen

specifically

toaccommodate

travelers’needs

for

flexible

options,

such

as

bookingdirectly

with

suppliers.

Indeed,

with

businesstravelerssaying

they

more

commonly

booktheir

business

travel

directlywith

an

airline,

hotelor

car

rental

company(46%)

than

with

theircompany’stravel

agencyor

travel

department(43%),

these

changes

will

likely

bringpolicymore

in

line

with

travelers’

actual

behaviors.ConclusionThe

overwhelming

majority

of

travelmanagers

feelincreasingly

stressedandundersiege.Business

travelers

demandflexibility,health

and

safety

assurances,and

environmentally

sustainableoptions;

atthe

same

time,

organizations

are

grapplingwith

inflation,

reduced

budgets,

increasedregulation,

and

a

call

for

greaterTravel

Policy

Changes

Coming

SoonBetter

trackingto

ensure

employee

safetyaccountability.

How

can

travel

managerswalk

this

fineline

without

sacrificingthewellbeing

of

both

business

travelersandtheir

organizations?42%Accommodate

travelers’needfor

flexible

options38%Oneoverduesolution

isthe

upgradeandoverhaul

of

data

analytics.

With

98%

sayinglaggingdata

and

analytics

are

hinderingtheir

abilityto

get

their

jobs

done

efficientlyand

effectively,the

urgent

needfor

thesetools

may

beone

area

wheretightenedbudgets

and

across-the-board

measures

toreinin

costs

are

at

oddswith

future

success.Asbusiness

travelers

cravetravel

flexibilityand

lean

toward

directbooking

as

onepotential

way

to

accomplish

this,

travelmanagers

–and

those

updating

corporateReduce

travelcosts37%Increasecostvisibility

andtraveler

visibility36%Whilelast-minute

delays

and

cancellations

byairlines

have

beenidentified

asa

top

threat

totheir

company’sbusiness

travel,

it’s

likely

thatmanagers

can

identify

with

their

travelers’requestfor

flexibility.Business

travelers

arecurrentlymore

likely

to

use

the

airline’s

websiteor

app(37%)

to

change

or

cancel

a

flightthanto

use

their

company’sonline

booking

tool(25%)

and

to

call

the

airline

directly

(19%)

thanto

call

their

travel

agency(18%).

Yetflexibilityfor

employees

in

booking

can

collide

with

travelmanagers’

efforts

to

ensure

safety

and

reinintravel

policy

must

beequipped

and–preparedto

meet,and

if

possible,

predict,the

challenges

of

everything

from

healthand

safety

concernsto

changes

in

supplierpolicy.

Though

the

travel

managerrole

willlikely

remaina

difficult

one

inthe

yearahead,

the

right

tools

could

make

the

jobless

stressful

and

far

moreeffective.6Methodological

NotesThe

Concur

Survey

-

Travel

Managers

was

conducted

by

WakefieldResearch()

between

April7th

and

April28th,

2023,

among

700Travel

Managers,

defined

as

those

who

direct

or

administertravel

programs

forbusinesses,across

7

markets:

France,

Germany,

Hong

Kong,

Mexico,

SEA

Countries(Malaysia

and

Singapore),

UK,

and

US.

Data

has

been

weighted

to

facilitatetracking.Resultsof

any

sample

are

subject

to

sampling

variation.

The

magnitude

of

thevariation

is

measurable

and

isaffected

by

the

number

of

interviewsand

the

levelofthe

percentages

expressingthe

results.For

the

interviewsconducted

in

this

particularstudy,the

chances

are

95

in

100

that

a

survey

resultdoes

not

vary,

plus

or

minus,

bymore

than

3.7

percentage

points

from

the

resultthat

would

be

obtained

ifinterviewshad

been

conducted

with

all

persons

in

the

universe

represented

by

the

sample.The

Concur

Survey

-

BusinessTravelers

was

conducted

by

WakefieldR