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跨境電商客服cross-bordere-commerceIn-salecustomerserviceofProcedureandprocesses

Afterreceivinganorder01commontemplatesLogisticsTracking02Introductionofnewproductsandpromotionstonewcustomers03SpecialOrderProcessing04PART

01AfterreceivinganorderAfterreceivinganorderRemindbuyerstopayassoonaspossibleDearcostumer,Weappreciatedyourpurchasefromus.However,wenoticedyouthatyouhaven'tmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.Ifyouhaveanyproblemsmakingthepayment,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.Thanksagain!Lookingforwardtohearingfromyousoon.BestRegards,PART

02LogisticsTrackingLogisticsTrackingNotificationtobuyersaftershipmentDearcustomer,Thankyouforyourpurchase.Wehaveshippedoutyourorder（orderID:xxx）onFeb.15thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,pleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,LogisticsTrackingResponseswhenlogisticsinformationisnotupdatedintimeDearcustomer,Wearesorrythatnowit’sthebusiesttimeoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.Yourdeliveryinformationhasnotupdateyet,butdon’tworryaboutit.Wewillletyouknowastheupdateisavailable.Thankyouforyourpatience.BestRegards,PART

03IntroductionofnewproductsandpromotionstonewcustomersDearcustomer,Thanksforyourorderandhopeitwillmeetyoursatisfaction.Inordertokeepyouupdatewithourlatestpromotionandproducts,pleasesubscribetoourstore.Ifyouhaveanyproblems,pleasereferto:http://XXXX.com.Lookingforwardtoyourfutureorder.Yoursfaithfully,IntroductionofnewproductsandpromotionstonewcustomersPART

04SpecialOrderProcessingSpecialOrderProcessingNotificationoflostitemsDearfriend,Sorrytotellyouthatwecannotgetthetrackinginformation.Weareafraidthepackagemightbelost.Ifyoustillwanttobuytheproduct,pleaseplaceanotherorderandI’llofferyoua5%discount.Ifnot,pleaseapplyforrefund.Thankyouforyourunderstanding.BestRegards,（Yourname）SpecialOrderProcessingNotificationofoverweightordersDearfriend,Wearesorrytotellyouthatfreeshippingforthisitemisnotavailable.FreeshippingbyChinaPostAirMailisonlyforpackageweighinglessthan2kgs.However,theweightoftheitemyouchooseis2.5kgwhichishigher.Therefore,wouldyoupleasechooseanotherexpresscourier,likeEMSorUPSwhichmaycosthighershippingfees,butismuchfaster.（whengoodsareoverweightandcannotbemailedinsmallpackages）SpecialOrderProcessingDearfriend,Wearesorrytotellyouthatfreeshippingforthisitemisnotavailable.FreeshippingbyChinaPostAirMailisonlyforpackageweighinglessthan2kgs.However,theweightoftheitemyouchooseis2.5kgwhichishigher.Therefore,wouldyoupleasechooseanotherexpresscourier,likeEMSorUPSwhichmaycosthighershippingfees,butismuchfaster.Or

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