酒店信息技術(shù)經(jīng)理崗位職責(zé)

Roomtohaveagreatstart成功的開始

ITManager信息技術(shù)經(jīng)理

HotelLevel:III-VDepartment:Finance

酒店等級：三一五部門：財(cái)務(wù)部

JobBand:5ReportsTo:Director/ManagerofFinanceandBusinessSupport

職位等級：5直屬上級：財(cái)務(wù)及業(yè)務(wù)支持部總監(jiān)或經(jīng)理

JOBOVERVIEW職位概述

Responsibleforensuringthatthehotelcomputersystem(s)areinstalledandoperatingproperly,thatsystem

securitymeasuresareinplace,thatthecomputerhardwareiswellmaintained,thatthesystem(s)areutilized

totheirmaximumpotential,andthatnewsystemsareinstalledtoimprovehotelefficiencyandprofitability,and

adheretohotelandIHGstandardsandguidelines

負(fù)責(zé)確保酒店的電腦系統(tǒng)正常安裝和運(yùn)行，系統(tǒng)安全性措施到位，計(jì)算機(jī)硬件保養(yǎng)良好，系統(tǒng)利用率最大化，安

裝的新系統(tǒng)用以提高酒店的效率和增加利潤，同時(shí)堅(jiān)持符合酒店和洲際酒店集團(tuán)的規(guī)范與要求。

AtInterContinentalHotels&Resorts@wewantourgueststofeelspecial,cosmopolitanandIntheKnow

whichmeansweneedyouto:

?Becharmingbybeingapproachable,havingconfidenceandshowingrespect.

?Stayinthemomentbyunderstandingandanticipatingguests**needs,beingattentiveandtaking

ownershipofgettingthingsdone.

?Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemoments

thatmakepeoplefeelspecial.

在洲際酒店及度假村?,我們希望賓客感覺風(fēng)格獨(dú)特、時(shí)尚現(xiàn)代和深入洞悉，這意味我們需要你：

?親切、充滿自信、體現(xiàn)尊重來展現(xiàn)富有魅力的你。

?理解和預(yù)測賓客的需要、做到細(xì)心周到、具主人翁精神、把事情辦好，保持專注當(dāng)下。

?見多識廣、分享閱歷、展現(xiàn)你的風(fēng)格來創(chuàng)造令人感覺特別的時(shí)刻，做到令人難忘。

DUTIESANDRESPONSIBILITIES工作職責(zé)

?Managesandmonitorstheoperationofallcomputerhardware,ensuresallsystemsareworkingand

installedproperly,andservesastheprimarycontactforservicingthecomputerhardware

?監(jiān)督和管理酒店的所有計(jì)算機(jī)硬件設(shè)施的運(yùn)行，確保所有系統(tǒng)的正確安裝和使用，是酒店電腦硬件設(shè)施的主

要聯(lián)系人。

?Ensuresthatallsystemsarecoveredbythepropermaintenancecontractsandthatpreventive

maintenanceisperformedasrequired

?確保所有系統(tǒng)均具備維修保養(yǎng)合同，并按照要求進(jìn)行日常的預(yù)防性維護(hù)工作。

?ContinuallykeepsinformedofIHG-approvedsystemsandtechnologythatmaycontributetoimprovehotel

efficiency,including,butnotlimitedto

?應(yīng)不斷了解洲際酒店集團(tuán)批準(zhǔn)認(rèn)可的那些能到）提高酒店的運(yùn)營效率的信息系統(tǒng)及技術(shù)，包括但不限于：

oComputerHardwaresystemsanddevicesincludingPCLANtechnology.

o計(jì)算機(jī)硬件系統(tǒng)及設(shè)施，包括計(jì)算機(jī)局域網(wǎng)技術(shù)

oSoftwareoperatingandutilitysystems.

o計(jì)算機(jī)軟件應(yīng)用系統(tǒng)

oFrontOfficeandAccountsReceivablePropertyManagementSystems.

o前廳部和應(yīng)收賬款酒店管理系統(tǒng)

oInterfacestoandfromFrontOfficePropertyManagementSystemsandotherSystems.

o與前廳部管理系統(tǒng)和其他系統(tǒng)的接口技術(shù)

oBackOfficeAccountingSystems.

o辦公區(qū)的財(cái)務(wù)管理系統(tǒng)

oPCandLANbasedOfficeAutomationproducts.

o與計(jì)算機(jī)和局域網(wǎng)技術(shù)有關(guān)的的辦公自動化產(chǎn)品

oInternalandExternalElectronicMail/Facsimile/Scannersoftwareandcommunicationtools.

o內(nèi)外部電子郵件、傳真、掃描軟件及其它通訊工具

oHolidexPlus/PriorityClub/SixContinentsClub/FrequentFlyerCorporatedatabases.

o中央預(yù)訂系統(tǒng)，優(yōu)悅會獎勵計(jì)劃，六洲俱樂部和常飛計(jì)劃的公司數(shù)據(jù)庫

oPointOfSaleSystems.

o餐飲系統(tǒng)

oGuestandAdministrationVoicemail.

o客人和行政管理的語音留言系統(tǒng)

oCallAccounting.

o電話計(jì)費(fèi)系統(tǒng)

oPABXsystems.

o內(nèi)部電話機(jī)交換系統(tǒng)

oCabling.

o布線技術(shù)

oHub/SwitchManagementSystems.

o集線器和交換機(jī)管理系統(tǒng)

oElectronicDoorLockingComputerSystem.

o電子門禁系統(tǒng)

oComputerVirusprotection.

o計(jì)算機(jī)病毒防護(hù)

oHotelITSecurityandFirewalls

o酒店信息技術(shù)的安全和防火墻技術(shù)

?ProvideamonthlywrittenprogressreporttotheDirector/ManagerofFinanceandBusinessSupport,with

copiestodepartmentheads

?每月向財(cái)務(wù)及業(yè)務(wù)支持總監(jiān)或經(jīng)理及其它相關(guān)部門主管領(lǐng)導(dǎo)提供書面工作進(jìn)展報(bào)告

?Maintainanup-to-datelistofallcomputerhardware

?保持最新的計(jì)算機(jī)硬件產(chǎn)品清單

?Managestheconfigurationreports,jobcontrollanguages,programfilesanddatafilesonthecomputer

system(s)toensuremaximumoperatingefficiency

?管理計(jì)算機(jī)系統(tǒng)配置報(bào)告、程序控制語言、程序文件及數(shù)據(jù)文件，確保系統(tǒng)最高效地運(yùn)行

?Monitorstheperformanceofthesoftwareandmaintainsalogbookofperformancereporteg;through

systemsmeasurementfacility/utility,errorandintegritycheckreports,systemmalfunctionandsolutions

?監(jiān)督軟件的運(yùn)行狀態(tài)，通過系統(tǒng)測評技術(shù)，記錄系統(tǒng)故障及錯誤，形成系統(tǒng)運(yùn)行報(bào)告，并解決相應(yīng)問題

?Installsandtestscorporateapprovedprogramchangestothehotelcomputersystem(s)

?將公司批準(zhǔn)的軟件安裝到酒店計(jì)算機(jī)系統(tǒng)上并予以測試

?Investigatesandreportssoftwareproblemstothevendor,ortotheRegional,AreaorCorporateOffice

?調(diào)查并向供應(yīng)商，集團(tuán)區(qū)域或地區(qū)辦公室匯報(bào)所有的計(jì)算機(jī)軟件的問題

?UnderstandallstandardandIHGcustomizedfeaturesandfunctionsoftheHotelfrontofficesystem,point

ofsalesystem,andcallaccountingsystem,including,butnotlimitedtosystemsecurity,systemreports,

managerfunctions,systemutilitiesanduserfunctions

?了解以下洲際酒店集團(tuán)系統(tǒng)所有的標(biāo)準(zhǔn)和特色功能：酒店前臺系統(tǒng)，售貨點(diǎn)銷售系統(tǒng)，電話計(jì)費(fèi)系統(tǒng)，包括

但不限于系統(tǒng)安全、系統(tǒng)報(bào)告、管理功能和用戶功能。

?ResponsiblefordesignatingselectedindividualsforeachIHGapprovedsystemthathe/shewilltrainso

thattheseindividualcantraintheusers

?負(fù)責(zé)指派專人員參加洲際酒店集團(tuán)批準(zhǔn)使用的系統(tǒng)的培訓(xùn)，該批人員將對系統(tǒng)的具體使用者進(jìn)行培訓(xùn)

?Trainstheselectedhotelstafftotakeonthemajorresponsibilitiesduringhis/herabsence

?培訓(xùn)選定的酒店員工在本人缺勤的情況下可履行主要工作職責(zé)

?Establishesdocuments,testandcommunicatesappropriatedisasterrecoveryemergencyproceduresto

followwhenthehotelcomputersystem(s)areinoperable

?制定、測試并傳播酒店計(jì)算機(jī)系統(tǒng)癱瘓狀態(tài)下的應(yīng)急補(bǔ)救措施。

?Ensuresthatallcomputermediasavesandback-upsarecompleted,documentedandstoredperIHG

specifications

?確保按照洲際酒店集團(tuán)的要求記錄、保管、備份所有系統(tǒng)信息

?Maintainsuncompromisingdataandphysicalsecuritystandards

?堅(jiān)決執(zhí)行信息數(shù)據(jù)的安全標(biāo)準(zhǔn)

?Controlsthekey/lockforcomputerroomandensuresthatthecomputerroomfireprotection,temperature

control,andpowerrequirementsmeettheIHGsecurityspecificationasdescribedintheIHGsecurity

system

?按照洲際酒店集團(tuán)的安全標(biāo)準(zhǔn)，控制機(jī)房鑰匙，機(jī)房溫度，確保電力供應(yīng)并作好消防安全工作

?AdministeralluserID's,passwords,andthemostsensitivesystemutilities,securesall

?touchyresourcesandcriticallibraries

?管理所有的用戶名、密碼和保證敏感系統(tǒng)和機(jī)要信息資源的安全

?UnderthedirectionoftheDirector/ManagerofFinanceandBusinessSupport,administerallbackoffice

userID^,passwords,securityparametersandthemostsensitiveutility

?在財(cái)務(wù)及業(yè)務(wù)支持總監(jiān)或經(jīng)理的指導(dǎo)下，管理所有辦公區(qū)的用戶名、密碼、安全參數(shù)和敏感機(jī)要的資源

?Maintainstechnicalanduserdocumentation,systemsreports,newslettersandannouncementsinaneat,

orderlyandsecurefashion

?整齊有續(xù)且安全的保管技術(shù)及用戶資料文件、系統(tǒng)報(bào)告、新聞簡報(bào)及通知

?Completesanddistributesactivityreports,programtroublereports,andenhancementlist

?完成并分發(fā)系統(tǒng)工作報(bào)告、錯誤程序報(bào)告及系統(tǒng)升級列表

?Keepsinformedofthelatest,updated,changes,enhancement,anddevelopmentinthehotelcomputer

fieldbysubscribingtoperiodicalsandattendingseminars,workshopsorconferencesheldbyIHG,

computercompaniesorvendors

?通過訂閱期刊，參加供應(yīng)商，電腦公司或洲際酒店集團(tuán)舉辦的研討會或技術(shù)交流會，獲取酒店計(jì)算機(jī)系統(tǒng)領(lǐng)

域最新的發(fā)展信息

?Performsspecialproject/otherdutiesasassignedbytheManagement,includebutnotlimitedtoserveasa

back-upinperformingFinancialReportingtocorporateofficeduringtheabsenceofDirector/Managerof

FinanceandBusinessSupport

?完成管理層指派的其它特殊工作，包括但不限于在財(cái)務(wù)及業(yè)務(wù)支持經(jīng)理缺勤時(shí)履行財(cái)務(wù)報(bào)告的職能

?Performsbasicchangestoprogramscontrollanguagesusingscreeneditutilities,operatingcontrol

languagesstatementsandscreendesignaids

?運(yùn)用計(jì)算機(jī)屏幕編輯工具、運(yùn)行控制語言及屏幕設(shè)計(jì)輔助工具對程序控制語言進(jìn)行基本的更改

?Conduct“Self-Audit“ofsystems,securityandemergencyproceduresaccordingtotheHotelandFinancial

SystemSecurityManualsandmaterialssuppliedbytheRegionalManagerofIT.

?按照酒店的財(cái)務(wù)系統(tǒng)安全管理手冊要求對系統(tǒng)、安全性及應(yīng)急措施進(jìn)行自我審查

?Follows-uponalloutstandingpointsfromthelatestEDPauditofhis/herhotel

?根據(jù)最新酒店審計(jì)檢查報(bào)告，跟進(jìn)所有未盡事宜

?Servesastheprimaryassociatewithallcomputer-relatedoutsidevendors

?負(fù)責(zé)與系統(tǒng)外部供應(yīng)商接洽

?Informsdepartmentheadswhennewfeaturesorchangestothesystemaffecttheirdepartment

?通知相關(guān)部門主管領(lǐng)導(dǎo)關(guān)于其部門信息系統(tǒng)的變化或新的功能特征

?Notifiesdepartmentheadsoncurrentcomputerrelatedissues,newreleases,MIStrends,virusesetc.

?告知相關(guān)部門主管領(lǐng)導(dǎo)最新的計(jì)算機(jī)相關(guān)事宜，如信息發(fā)布、信息管理系統(tǒng)發(fā)展趨勢、計(jì)算機(jī)病毒等

?Coordinatespurchaseofprogramapplicationsorenhancementstomeetspecifichotelneedsonlyifthese

applicationsarenotcoveredbyexistingstandardsprescribedbythecorporateoffice

?在系統(tǒng)應(yīng)用程序不能滿足酒店現(xiàn)行標(biāo)準(zhǔn)的情況下，協(xié)調(diào)采購應(yīng)用程序軟件或?qū)ζ溥M(jìn)行升級以滿足酒店運(yùn)營需

求

?WorkswithSuperioronmanpowerplanningandmanagementneeds

?與上級一起制定人力資源規(guī)劃和管理需求。

?WorkswithSuperiorinthepreparationandmanagementofdepartmentsbudget

?與上級一起編制和管理部門預(yù)算。

按照酒店的財(cái)務(wù)系統(tǒng)安全管理手冊及區(qū)域IT經(jīng)理的要求對系統(tǒng)、安全性及應(yīng)急措施進(jìn)行自我審查

ACCOUNTABILITY責(zé)任范圍

Numberofemployeessupervised-

管理的員工

DirectITCoordinator

直接信息技術(shù)協(xié)調(diào)員

IndirectNA

間接無

AnnualOperatingProfit/PayrollBudget-

年度經(jīng)營利潤和薪金預(yù)算

?DepartmentBudget

?部門預(yù)算

KeyMetrics-

主要績效指標(biāo)

?DepartmentBudget

?部門預(yù)算

?Completionofassignedtasks/projects

?完成分派給的工作或項(xiàng)目的情況

?Improvementinsystemprocesses

?系統(tǒng)程序的改進(jìn)

DecisionMakingResponsibilities(DecisionRights)-

決策職責(zé)(決策權(quán))-

?DepartmentBudget

?部門預(yù)算

QUALIFICATIONSANDREQUIREMENTS任職要求

?Demonstratedabilitytointeractwithcustomers,employeesand