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少兒編9下Unit3TaskWhatcanahomerobotdo?makebreakfast/lunch/supperironmyschooluniformsgoshoppingatthesupermarketdosomecleaningremindmymothertotakethemedicinehelpmefindmyclothestalkwithmetoreducelonelinessreadabookandretellinclearlanguageslookupnewwordsinthee-dictionary...houseworkstudyv
two
months24hoursadaytohelpmewithmyhomeworkeverysixmonths12345IsDanielsatisfiedwiththerobot?Whattypeofletterisit?However,Iamnotsatisfiedwithitatall.batteriesworkingconditionsqualitylastforlastfor,needworkfor,helphimwithhis,hasneedWhat’sthedifferencebetweenhisrobotandtheidealone?Daniel’sidealrobotDaniel’srobotatleast2months1weekatmost24hoursadayhomeworkinstructionscheckingevery6monthsnotuptostandardlazyallthetime
12345
theproblemsare12345
hewritestheletter
hesolvesthemsalutationclosing&signatureWhyWhatHowHowtoorganizethestructure?RobotmodelnumberHUGO123BBTwoweeksago,Iboughtarobot
fromyourshop.However,Iamnotsatisfiedwithitatall.1.Whatdidhebuy?2.Howdoeshelikeit?Tip1:telltheproducttypeTip2:beclearandsimpleHowtostatetheproblems?Howtostatetheproblems?Whatifweremovetheadverbials?Theylastfor1weekatmost,soIhavetochangethemoften.Theylastfor1week,soIhavetochangethem.Itseemsthatthere’snothingwrongwiththerobot.Howtostatetheproblems?Canyouchangeandimprovethem?1.Firstofall,Iamunhappywithitsbatteries.Firstofall,Iamnotsatisfied/pleasedwithitsbatteries.2.However,thisrobotisverylazy.Ineedtogiveitinstructionsallthetime.However,thisrobotissolazythatIneedtogiveitinstructionsallthetime.UsesimilarwordsUse
so...that...Canyouchangeandimprovethem?3.Agoodrobotshouldonlyneedcheckingevery6months.Itisnecessary/importantforagoodrobottohaveacheckevery6months.Useitisadj.forsb.todo3.Ithinktheyshouldlastforatleast2months.UsepassivevoiceTheyaresupposedtolastforatleast2months.Howtostatetheproblems?theproblemthedetailtheexpectationHowtostatetheproblems?theproblem+the
detail+the
expectationtheexpectation+theproblem+the
detailtheproblem+the
expectation+thedetailHowtosuggestasolution(解決辦法)?WhatsolutiondoesDanielsuggest?Tip7:bepoliteIwouldliketogetmymoneyback.Givemymoneyback.
Wearesorrytohearthatyouarenotsatisfiedwithyourrobot.Weunderstandwhyyouaresoangry.Wewouldliketosendyouanewrobot.Ofcourse,youcanhaveyourmoneybackifyouwouldnotacceptyournewproduct.Pleasetellusyourdecision.Ifthenewrobotisyourchoice,pleaseletusknowwhenyoucansendittoyou.Welookforwardtohearingfromyousoon.Move1:expressunderstandingandapology(道歉)Move2:offerpracticalsolutionsMove3:askforfollow-up(后續(xù)跟進)WhyisDanielsatisfiedwiththereplyletter?C:Thestoragespace(存儲空間)istoosmallD:Workinghoursareshort./Thebatteryisalwayslow.Howoften?Whatdidyouexpect?Whatinfluence?(examples)Whatinfluence?Whatdidyouexpect?Howlong?Whatdidyouexpect?Miniwriting2--writeashortreplyletterreturningtheproductrepairingtheproductexpressingapologyexchangingforanewoneWhatothersolutionscanyouthinkof?Teacherediting--Doyouwriteproperly?1.Doyouusenumbersandadverbials?2.Doyouusecolourfulsentences?3.Doyouuseconjunctionstoshowlogicinaparagraph?4.Doyoulinkthe4paragraphsinagoodorder?5.Doyouuseapolitetone?1.Doyoushowunderstandingandsaysorry?2.Doyouofferpracticalsolutions?3.Areyouwillingtofollowup?ComplaintletterReplyletterPeerediting-Areyousatisfiedwiththeirletter?
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