國家開放大學《管理英語4》邊學邊練Unit 1-4（答案全）

某某Y國家開放大學《管理英語4》Unit1ManagementFunctions學前熱身根據(jù)下圖，為各個層次的管理者匹配所需管理技能的重要程度（High，AboveAverage，Average，Low）。JobTitles:TopmanagersTechnicalskills

LOW2．Humanskills

High3．Conceptualskills

High4．motivationtomanage

HighJobTitles:Middlemanagers1．Technicalskills

LOW2．Humanskills

High3．Conceptualskills

AboveAverage4．motivationtomanageAboveAverageJobTitles:First-linemanagers1．Technicalskills

AboveAverage2．Humanskills

High3．Conceptualskills

Average4．motivationtomanage

AboveAverageJobTitles:Teamleaders1．Technicalskills

AboveAverage2．Humanskills

High3．Conceptualskills

Average4．motivationtomanage

Average邊學邊練回顧會話演練環(huán)節(jié)中的對話內(nèi)容，如果是發(fā)生的事件選擇“對”，否則選擇“錯”。1、gotbehind（√）2、lackedmoney（√）3、gotslackontheirwork（×）4、didn'thaveenoughwork-hands（√）5、didnotconnectwiththeGermancolleagues（×）6、werelowefficiencyincommunication（√）7、workedflexibly（×）8、hadtoworkintheoffice（√）為下列管理行為匹配相應的管理過程基本功能。Managersshouldsetforthincentivemeasures.（Leading）Managersshouldbeawareofchallengesandpredictfutureconditionsinbusiness.

（Planing）Managersshouldadjusttheirplanswhenconditionschange.（Planing）Managersshouldmanageemployeesincludingtheirleaves,payments,allowancesandmuchmore.（Staffing）Managersshouldpickoutactivitiesandputthemintodifferentcategories,thenassigntheseactivitiestoteamsorindividualstaff,andauthorizethem.（Organizing）Managersshouldknowwhattheobstaclesarethatkeepthecompanyfromachievingitsgoals.（Controlling）Managersshouldmakerightmanperformhisownfunctionsinrightposition.（Staffing）Managersshouldpointoutarightwaytoworkforthestaff.（Controlling）Managersshouldsuperviseemployeesandtheirwork.（Leading）根據(jù)短文閱讀環(huán)節(jié)的文章內(nèi)容，將下方的問題同涉及的人群進行匹配。（Topmanagers）didnotwanttohearbadnewsandwereafraidofoutsideenvironmentandfailingtomeettheirtargets.（Middlemanagers）wereafraidofdisappointingthetopmanagersandpromisedmuchbutdidlittle.（Topmanagers）wereextremelytemperamentalandshoutedatpeopleloudlyandhadterrifyingreputation.（Middlemanagers）werescaredoftellingthetruthandremainedsilentoronlytoldoptimistic,filteredinformation,evenlied.（Managersandemplayees）heldontovestedpower.（Topmanagers）gavetoomuchpressureforfasterperformanceinpersonnelselection.為下列句子選擇正確的詞語。7、Workshouldbe

dividedsothateachpersonwillperformaspecializedportion.8、Managersmusthavetherighttogiveordersandinstructions,buttheymustalsoacceptresponsibilityforwhethertheworkisdonecorrectly.9、Ifyouwantloyaltyandcooperationfrom

emplayees,youmustbeloyalandcooperativeinreturn.10、Everyorganizationshouldhaveonlyone

master

plan,onesetofoverridinggoals.11、Managersshouldplacetheirpersonalinterests

secondtothoseofthetotalorganization.12、Payandrewardsshould

doubleeachperson'seffortsand,moreimportant,eachperson'scontributiontotheorganization'sgoal.13、Ordersandinstructionsshould

moveupward

fromthehighermanagertothelowerone.Formalcommunicationsandcomplaintsshould

flowdowninthesamechannel.14、Ifemployeesaretreatedunfairly,itmay

refusesdissatisfactionandconflictamongemployees.Unit2CommunicationSkills學前熱身為圖片匹配相應的溝通方式名稱?！鷗elephone→WeChat→e-mail

face-to-facetalk→textmessage→mail下方溝通方式哪些屬于言語交際，哪些屬于非言語交際。2、facialexpression選擇一項：（B）A.VerbalCommunicationB.Non-VerbalCommunication3、tone選擇一項：（A）A.VerbalCommunicationB.Non-VerbalCommunication4、bodymovement選擇一項：（A）A.Non-VerbalCommunicationB.VerbalCommunication5、voice選擇一項：（B）A.Non-VerbalCommunicationB.VerbalCommunication6、gesture選擇一項：（A）A.Non-VerbalCommunicationB.VerbalCommunication7、touch選擇一項：（A）A.Non-VerbalCommunicationB.VerbalCommunication8、eyecontact選擇一項：（B）A.VerbalCommunicationB.Non-VerbalCommunication9、space選擇一項：（A）A.Non-VerbalCommunicationB.VerbalCommunication10、posture選擇一項：（A）A.Non-VerbalCommunicationB.VerbalCommunication邊學邊練根據(jù)會話演練環(huán)節(jié)的對話內(nèi)容，判斷正誤。Alisondoesn'tfeelgoodaboutthemeetingyesterday.（√）AlisonandSeanattendedthemeetingtogether.（×）AlisonhasacommunicationproblemwithSean.（×）SeanthinksAlisonisnotagoodemployee.（×）Alisondoesn'tagreewithSean'ssuggestiondealingwithJohn.（×）根據(jù)會話演練環(huán)節(jié)的對話內(nèi)容，為下列題目選擇正確答案。1、Cathyisaskedtodiscussaworkproblemabout____________withherboss.選擇一項：A.lackofefficiency.B.aformerteammember.C.anewsupervisor.正確答案是：lackofefficiency.2、WhatisthemaincontributiontothelatestproblemaccordingtoCathy?選擇一項：A.Toomuchtraining.B.Frequentabsence.C.Verylittleconcentration.正確答案是：Frequentabsence.3、Whatdoesthebossproposetosolvetheproblem?選擇一項：A.Tocutoffsometraining.B.ToreplaceCathywithateammember.C.TohavesomeonetodoCathy'sjobwhenshe'saway.正確答案是：TohavesomeonetodoCathy'sjobwhenshe'saway.4、Whohascausedsomeproblemsamongsttheteaminthepast?選擇一項：A.Cathy.B.Frank.C.Gary.正確答案是：Gary.5、WhichofthefollowingstatementsaboutCathy'sbossisNOTTRUE?選擇一項：A.Shedoesn'tblameCathyforthecurrentproblemsofherteam.B.SheidentifiestheproblemsandoffershersolutiontoCathy.C.Sheleavesalltheproblemstoherself.正確答案是：Sheleavesalltheproblemstoherself.回顧閱讀環(huán)節(jié)的文章內(nèi)容，判斷正誤。Communicationandleadershipdon'talwaysgohandinhand.（×）Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.（×）Usingtechnicaljargonmakesaleaderconvincing.（×）Communicatingsincerelyisalwaysthebest.（√）Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.（√）根據(jù)下方的描述選擇對應的溝通方式。1.awrittenorprintedmessagetoapersonorgroup,usuallysentbymailinanenvelope答案letter2.thewriting,sending,andreceivingofmessageselectronically答案E-mail3.alistorprogramofthingstobedoneorconsidered答案agenda4.afacilityenablingparticipantsindistantlocationstotakepartinaconferenceelectronically答案videoconferencing5.adisplaythatshowsnotices,advertisements,bulletins,etc答案oticeboard

6.aninternaldocumentthatisgenerallyshort,focusesonasingletopic,reportsinformation,makesarequest,orrecommendsfutureaction答案memorandum

7.thetelephonictransmissionofscanned-inprintedmaterial答案fax8.anofficialrecordoftheproceedingsofameeting答案meetingminutes回顧短文聽讀環(huán)節(jié)的文章內(nèi)容，完成下列題目。1、Confirmingreceptionofthesentmessagesmeans____________.選擇一項：A.themessagesaresenttotherightreceivers.B.themessagesarecorrectlywritten.C.themessagesarecorrectlyunderstood.正確答案是：themessagesaresenttotherightreceivers.2、InthefamousBritishArmyCommanderstory,itwasprobablyatthestepof____________thatwentwronginthecommunicationchain.選擇一項：A.decodingB.sendingC.conceiving正確答案是：decoding3、ChineseWhispersis____________.選擇一項：A.agametopassmessagearoundinawhisperB.apersonwhowhispersinChineseC.thefactthatChinesepeoplewhodon'tnormallytalkveryloudly正確答案是：agametopassmessagearoundinawhisper4、AllocativefailuredoesNOThappenwhen____________.選擇一項：A.therightinformationgoestotherightplaceB.thecorrectinformationisnotreceivedbytherightpersonC.acompanygathersfalseinformation正確答案是：therightinformationgoestotherightplace5、Whichofthefollowingcasesbelongstohumanfailure?選擇一項：A.Decreasingcreativityacrossdepartments.B.Adequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.正確答案是：Decreasingcreativityacrossdepartments.Unit3TeamWork學前熱身為下方圖片匹配相應的團隊合作的詞匯。

正確答案是：

→Support,

→Assistance,

→Collaboration,

→Mentoring,

→Sharedgoals,

→Communication,

→Cooperation,

→Brainstorming邊學邊練（英譯漢）下面的句子描述的是優(yōu)秀團隊中的哪些成員。1.TeamLeader:Ateamleaderistheheartoftheteam.He/Sheguidesthewayfortherestofthegroup.回答隊長/組長2.TeamMaven:Allstrongteamsneedindividualswhoarehighlyfocusedonknowledge—bothacquiringandsharingit.

回答行家里手/內(nèi)行3.TeamRealist:Whileenthusiasmandsoaringimaginationsareindeedimportantqualitiesforteamstopossess,it'salsoimperativeforgroupstobegroundedinreality.回答務實者4.TeamCommunicator:Whensituationsgetalittlestressfulortense,communicatorsserveasbridgesbetweenthevariousmembers.

回答協(xié)調(diào)者5.TeamSupporter:Ifateamencountersatoughobstacle,it'sthejobofthemostpassionatepersontoseethebrightsideofit—andthenfigureouthowtouseit.

回答鼓舞者根據(jù)短文聽讀環(huán)節(jié)的文章內(nèi)容，判斷下列陳述是否正確。The35employeeswhohadcometogetherforateambuildingeventwereyoung,smartandpassionate.（√）Mostofthe35employeesweregoodsolutionsharersandknewwellaboutteamwork.（×）Theplaceofthisteambuildingeventwasnotanormalcafeteria.（√）Thereweremanyfilledballoonsinthecafeteria.（×）Alltheemployeesattendingtheteambuildingeventhadtwochancestoblowupaballoon.Iftheballoonblastedtwice,theyfailed.（√）Inthesecondround,theemployeesonlyfocusedonfindingouttheirownballoons,soonlyfewofthemfoundballoonswiththeirnames.（×）Inthethirdround,theemployeeswererequiredtosharethenameinformationoneachballoontheygot.（√）Accordingtothesummaryaddressedbytheteamleader,theconclusion“everybody'sbusinessisnobody'sbusiness”couldbedrawn.（×）Sometimesitissuccess-hinderingthatyoudonotsharewhenyouworkinateam.（√）選擇下列詞匯的同義詞。正確答案是：sumup

→summarize,

passionate

→enthusiastic,

direct

→instruct,

obstruction

→obstacle,

blast

→pop,

principal

→chief,

singly

→solely,

frequently

→onregularbasis英譯漢。Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.參考答案：組織部門會議，審核項目進程，獲取充分的信息，協(xié)調(diào)共享工作流程。Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.參考答案：組織月度會議，贊助運動隊，支持啦啦隊。Useicebreakersandteamworkexercisesatmeetings.參考答案：會上，可以進行破冰活動和團隊練習。Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.參考答案：做這件事可以有很多方式，例如，給每個人都買相同的Ｔ恤衫或者帽子，或用團隊成員的名字來抽獎，贏取公司產(chǎn)品和禮券。You'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.參考答案：你會為你在構(gòu)建團隊文化中所取得的進步而感到震驚，這種文化可以激發(fā)大家一起做出超乎想象的更大貢獻。Unit4

StaffMotivation學前熱身你認為以下10種激勵方式哪些適合男性哪些適合女性，為每種激勵方式匹配合適的圖片。1.Itisimportantformetokeepmydeadlines.回答A2.Ineedtofeelrespected.回答C3.Imustknowthetruth.回答I4.Listeningtoothers'storiescomesnaturaltome.回答B(yǎng)5.ItisveryimportantformetosucceedatwhatIsetouttoachieve.回答J6.Itisimportantformetoattainmygoals.回答D7.Ioftenrelyonmyintuition.回答F8.Itisexcitingtogeneratenewinitiatives.回答G9.It'simportantformetohavebalanceinmylife.回答E10.Myempathyisimportantresourcetome.回答H邊學邊練回顧會話演練環(huán)節(jié)的對話內(nèi)容，判斷下方哪些是對話中提及的員工激勵方法。extrabonus（√）pushmoney（×）employeeofthemonth（√）funactivities（√）Dividend（×）voteonthemosthelpfulemployee（√）specialfundaysonceortwiceayear（√）apayincentiveeverymonth（×）根據(jù)下列員工的基本情況，為他們選擇最合適的激勵方式。Kevin:lovesplayingcomputergames正確答案是：vouchersforstores,

Playstation4Stacy:toobusytowashclothes;alwaysgoestothelaundry正確答案是：leaveanhourearly,

freelaundrycouponDavid:anenvironmentalist;interestedinreadingverymuch正確答案是：E-bookreader,

bookcardvalued$500Alice:foodlover正確答案是：restaurantgiftcard,

companylunchesStephen:wantstogivehisbrideasurprise正確答案是：anextra-daysholiday,

twonightsatabeachresortEmma:lovesreadingandwantstobeabookowner正確答案是：E-bookreader,

bookcardvalued$500根據(jù)短文聽讀環(huán)節(jié)的文章內(nèi)容，為下面幾個問題選擇正確的答案。1、WhatkindofcompanyisGoogle?_________選擇一項：A.Amedium-sizedinternationalcompany.B.AlargeAmericancompany.C.Alargeglobalenterprise.正確答案是：Alargeglobalenterprise.2、HowdoesGooglemotivateitsemployees?_________選擇一項：A.Providingafriendlyworkcultureinthecompany.B.Offeringentertainingequipmentintheemployees'office.C.TPromotingtheemployeestohigherjobpositions.正確答案是：Providingafriendlyworkcultureinthecompany.3、WhofoundedGoogle?_________選擇一項：A.SergeyBrin.B.KarenMay.C.LarryPageandSergeyBrin.正確答案是：LarryPageandSergeyBrin.4、Googleemployeeshavethefreedomto_________.選擇一項：A.usethetotempolewiththeircolleaguesB.playbowlingwiththeircolleaguesatworkC.spendcertaintimeontheirchosenprojects正確答案是：spendcertaintimeontheirchosenprojects5、WhatisGoogle'ssecrettosuccess?_________選擇一項：A.EncouragingamongemployeestheaspirationtobeNo.1intheworld.B.Payinghighsalarytotheemployeesandpracticingstrictmanagement.C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.正確答案是：Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.英譯漢。6、WorkingforGooglecomeswithperksthatmostotherorganizationscan'tprovide—bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.參考答案：在谷歌公司工作，可以獲得其他公司不能提供的諸多福利：保齡球館，免費理發(fā)，健身會員卡，班車。Creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.參考答案：打造能夠讓員工開心工作的文化氛圍，可以激發(fā)他們努力工作，并堅持忠于公司。Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.參考答案：谷歌公司能夠保持員工工作欲望，因為管理人員能給他們提供鼓舞人心、有挑戰(zhàn)性的任務。Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.參考答案：這樣的自由可以使員工不用循規(guī)蹈矩，從單調(diào)乏味、毫無工作激情的任務中解脫出來。Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivethemavoice,andyoureallylisten.參考答案：如果你重視員工、尊重他們的完整人格，就給他們發(fā)言的機會，并認真傾聽。根據(jù)短文聽讀環(huán)節(jié)的文章內(nèi)容，為下列問題選擇正確的答案。WhatkindofqualificationsshouldaCEOhave?正確答案是：Passion,enthusiasm,andprofessionalism.WhatdispleasedDavidMarcusandmadehimtowriteacriticallettertohisemployees?正確答案是：Someofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.HowdidDavidMarcuspersuadetheemployeeswhowerenotinterestedinPayPal?正確答案是：Hesai