空乘常用英語

空乘常用英語一、登機(jī)場景1.歡迎登機(jī)：2.引導(dǎo)乘客就座："Pleasefollowmetoyourseat.Windoworaisle,sir/madam?"3.幫助乘客存放行李：4.提醒乘客系好安全帶："Pleasefastenyourseatbelt.Wewillbetakingoffshortly."二、客艙服務(wù)場景1.提供餐飲服務(wù)："Wouldyoulikesomethingtodrink,coffee,tea,orjuice?""Whatwouldyoulikeforlunch/dinner,chickenorfish?"2.詢問乘客需求："IsthereanythingIcandoforyou?""CanIgetyouablanketorapillow?"3.應(yīng)對乘客不適：4.提醒乘客注意事項(xiàng)："Pleaseremembertoswitchoffyourmobilephoneduringtheflight.""Foryoursafety,pleasekeepyourseatbeltfastenedwhentheseatbeltsignison."三、降落場景1.通知降落時(shí)間："Wewillbelandingin20minutes.Pleasecheckaroundyourseatforanypersonalbelongings."2.提醒乘客準(zhǔn)備降落："Pleaseensureyourseatisintheuprightpositionandyourtraytableisstowed."3.感謝乘客："Thankyouforchoosingourairline.Wehopetoseeyouagainsoon."4.告別乘客："Haveaniceday/evening.Goode!"空乘常用英語（續(xù)）四、特殊情況處理場景1.處理乘客遺失物品："Ifyou'velostsomethingonboard,pleaseletmeknowthedetails,andI'lldomybesttohelpyoufindit."2.應(yīng)對乘客暈機(jī)："I'msorrytohearthatyou'renotfeelingwell.Icanprovideyouwithamotionsicknessbagandaglassofwater.Wouldyoulikemetofindadoctoronboard?"3.解釋航班延誤："Weapologizeforthedelay.Dueto[weather/technicalreasons],ourflightwillbedeparting[time]laterthanscheduled.Wewillkeepyouupdatedwithanychanges."4.緊急情況下的指示："Intheunlikelyeventofanemergency,pleaseremaincalmandfollowtheinstructionsofthecrew.Listencarefullytothesafetybriefing."五、與同事溝通場景1.交接班信息："Goodmorning/afternoon,I'mtakingoverfromyou.Canyoubriefmeonanypassengerrequestsorspecialsituations?"2.請求同事協(xié)助："Couldyoupleaseassistmewiththebeverageserviceinbusinessclass?""Ineedahandwiththeboardingprocess.CanyoumanagethedoorwhileIchecktheboardingpasses?"3.報(bào)告機(jī)長："Captain,wehaveamedicalemergencyinseat18C.Wemayneedtodiverttothenearestairport."4.團(tuán)隊(duì)協(xié)作鼓勵："Greatjobeveryone!Thecabinislookinggood,andthepassengersseemhappy.Let'skeepupthegoodwork!"六、機(jī)上娛樂與服務(wù)場景1.介紹機(jī)上娛樂系統(tǒng)："Ourinflightentertainmentsystemoffersavarietyofmovies,TVshows,andmusic.Feelfreetoexploretheoptionsonyourpersonalscreen."2.提醒使用便攜式電子設(shè)備："Youmaynowuseyourportableelectronicdevicesinflightmode.Pleasemakesuretheyaresettosilentorvibrationmodetoavoiddisturbingotherpassengers."3.推薦機(jī)上商品："Wehaveaselectionofdutyfreeitemsavailableforpurchase.Ifyou'reinterested,Icanshowyouthecatalog."4.組織互動活動："Wewillbehavingafuntriviagameshortly.Ifyou'dliketoparticipate,pleaseraiseyourhand,andI'llprovideyouwithagamecard."通過這些常用英語表達(dá)，空乘人員不僅能夠提高工作效率，還能更好地與乘客溝通，營造一個(gè)溫馨舒適的飛行環(huán)境。記住，微笑和耐心是跨越語言障礙的最佳橋梁?？粘顺Ｓ糜⒄Z（完善版）七、應(yīng)對特殊乘客需求場景1.幫助帶小孩的乘客："Isthisyourfirstflightwithyourlittleone?Letmeknowifyouneedanyextraassistanceorifthere'sanythingspecificIcandotomakethejourneyeasierforyouboth."2.為孕婦提供幫助："Wehaveanemptyseatnexttoyouifyou'dliketostretchoutabitmore.Also,pleaseletmeknowifyouneedanyspecialassistanceduringtheflight."3.照顧老年乘客：4.應(yīng)對乘客過敏情況："Couldyoupleaseinformmeifyouhaveanyallergies?Wewanttoensurethatthefoodandbeveragesweservearesafeforyou."八、處理乘客投訴場景1.聆聽乘客抱怨："I'msorrytohearaboutyourexperience.Couldyoupleasetellmemoresowecanaddresstheissuepromptly?"2.表達(dá)歉意："Wesincerelyapologizefortheinconvenience.Pleaserestassuredthatwewilldoeverythingwecantorectifythesituation."3.提出解決方案：4.確保乘客滿意：九、機(jī)上促銷活動場景1.介紹促銷活動："Today,wehaveaspecialofferonourpremiumwineselection.Forjust$10more,youcanenjoyaglassofourfinestwinewithyourmeal."2.鼓勵乘客參與："Don'tmissoutonourinflightraffle!Forevery$50spentondutyfreeitems,you'llreceiveaticketforachancetowinsomeamazingprizes."3.提醒促銷截止時(shí)間："Justareminder,ourdutyfreesaleendsin30minutes,soifyou'reinterestedinmakingapurchase,now