民航乘務(wù)英語(yǔ) 課件-Mission 7 預(yù)防和控制大流行疾病

民航乘務(wù)英語(yǔ)EnglishforCabinCrewMission7PreventionandControlofPandemic任務(wù)七

預(yù)防和控制大流行疾病Part1LearningObjectives知識(shí)目標(biāo)：掌握處理防控流行疾病等的處置流程及專業(yè)英文表達(dá)。能力目標(biāo)：運(yùn)用防控流行疾病處置要點(diǎn)進(jìn)行英文對(duì)話及相關(guān)服務(wù)。素質(zhì)目標(biāo)：強(qiáng)化敬業(yè)奉獻(xiàn)的職業(yè)操守。Mission7PreventionandControlofPandemicPart2ConversationI.Pointsofservicelanguage.（1）Reportingtothecaptainaboutpandemicinformation向機(jī)長(zhǎng)匯報(bào)流行病信息Thisisthepersonalinformation.這是他們的個(gè)人信息。I’dliketoreportthatthereare6passengerswhohavebeenreleasedfromcentralizedisolationtoday.我向您匯報(bào)，今天有6位旅客從隔離點(diǎn)離開。Mission7PreventionandControlofPandemic（2）Supervisingtheconditionofthepassengers監(jiān)管乘客情況Iwillmanageandsupervisetheuseofmasksofpassengersthroughoutthewhole?ight.我將會(huì)在整個(gè)飛行過(guò)程中處理和監(jiān)管乘客的口罩使用情況。PleasebesuretoletmeknowbeforeyouusethelavatorysothatIcandisinfectandcleanitinadvance.請(qǐng)?jiān)谑褂孟词珠g之前告知我，以便我提前做清潔消毒。Mission7PreventionandControlofPandemicPart2ConversationI.Pointsofservicelanguage.（3）Carryingoutcabinserviceinpandemicpreventionandcontrol大流行疾病時(shí)的客艙服務(wù)開展Antisepticwipesareavailable.配備有消毒濕巾。Wewillmakethelastthreerowsasthecabinisolationarea.我們將會(huì)設(shè)置最后三排座位為隔離區(qū)。Pleasedoremembertocleanthelavatorythoroughlyandmakecompletedisinfection.請(qǐng)記得徹底清潔洗手間及進(jìn)行消毒工作。Doremembertoputyourmaskoveryournoseandmouthtightly.請(qǐng)記得戴上口罩并防護(hù)好口鼻。Pleasewashanddisinfectyourhandsbeforeandafterwearingprotectiveequipment.請(qǐng)?jiān)诖┐骷懊撓路雷o(hù)用品時(shí)對(duì)手部進(jìn)行清洗消毒。Mission7PreventionandControlofPandemicII.Listentotheconversationand?llintheblanks.音頻C：CaptainP：PurserFA：FlightattendantsPA：PassengersGS：GroundstaffB：BobMission7PreventionandControlofPandemicPart2ConversationGS：Goodmorning,purser.I’mTomfromShanghaiairport,workinginpandemicquarantineservice.Thereare6passengerswhohavebeen（1）

today.FivepassengersarefromJapanandoneisfromKorea.Ihavereportedthisto（2）

already.Thisisthepersonalinformation.P：Thanks,Tom.Wouldyoupleasetellmehowmanydays（3）

andgivemetheirNATreports?GS：Sure,purser.Theyhavebeenquarantinedfor14days.P：Great.Thankyou.Scenario1Mission7PreventionandControlofPandemicC：Hello,captainspeaking.P：Morning,captain.I’dliketoreportthatthereare6passengerswhohavebeenreleasedfromcentralizedisolationtoday.FivepassengersarefromJapanandoneisfromKorea.AllofthemhavevalidNATreports.C：OK.Igotit.Keepnormalizedcontrol.P：Certainly.Scenario2Mission7PreventionandControlofPandemic（Thecrewmembersareintroducingpandemicinformationatthepre-flightbrie?ng.）C：Hello,everyone.It’smygreathonorto?ywithyoutoday.Letmeintroduceour?ightbrie?y.Our?ightis（4）

.Now,ourpurserwillintroducethecabinserviceaboutour?ight.P：Sincewe’reinamedium-risk?ight,weneedtochangethedetailsoffoodserviceandoutfitequipmentconfiguration.Inallcabins,towelswillnotbeprovidedthroughoutthe?ight.Instead,antisepticwipesareavailable.Asforfoodanddrinksservice,wewillnotofferedibleiceandcoldfoodswhileindividualpackagedrinkswillbesupplied.Scenario3Mission7PreventionandControlofPandemicFA：OK,we’vegotit.Andhowaboutthe?rstandbusinessclass?P：In?rstandbusinessclass,（5）

isallowed.C：Thankyoufortheintroduction,purser.Todaywe’llhave6passengersfromthepandemicarea,partitionedmanagementwillbecarriedoutduringthe?ight.Wewillmakethelastthreerowsasthecabinisolationarea.Pleasedoremembertocleanthelavatorythoroughlyandmakecompletedisinfection.Ifthereisanythingsuspectedafterwardsinthecabin,reporttomeassoonaspossibleandhandlewiththeemergencyaccordingtoourairlines’guidelinesforpandemicpreventionandcontrol.Scenario3Mission7PreventionandControlofPandemicP：Yes,wewillthentransfer（6）

intothecabinisolationareaandappointFA1asthespeci?ccrewinchargeofthesepassengers.Iwillalsoreportthepandemicpreventionconditionimmediatelyafterwearriveatthedestination.C：Thankyouforyourdetaileddescription.Weshouldalsoprotectourselvesduringthecabinservice.Thisisthepriorityforeveryone.Doremembertoputyourmaskoveryournoseandmouthtightly.Pleasewashanddisinfectyourhandsbeforeandafterwearingprotectiveequipment.FA：OK,wewill.C：Sincewehavemadeallthecabinproceduresclear,let’sgetontoworkandwishyouapleasantday.Scenario3Mission7PreventionandControlofPandemicP：IsthatBobspeaking?B：Yes.It’sBob,purser.P：OK,Bob.TheNATreportsforthese6passengerswhohavebeenreleasedfromcentralizedisolationareallvalid.Iwillassignyouasthespecialpersoninchargeofthemtoday.B：Well,purser.I’mcomingtopickthemup（7）

.P：OK.Don’tforget（8）.B：Isee.IhavewornanN95mask,apairofgogglesandrubbergloves.Atthesametime,backupN95masksarealsopreparedforpassengers.Iwillmanageandsupervisetheuseofmasksofpassengersthroughoutthewhole?ight.P：Allright.Thankyou.Scenario4Mission7PreventionandControlofPandemicB：Goodmorning,Ladiesandgentlemen.Welcomeaboard.Iamthe?ightattendantBobwhowillserveyoutoday.Pleasefollowme.Hereareyourseats.Yourseatnumberisindicatedinyourboardingpass.Foryoursafety,we’veprepared（9）

foryou,includingsnacksanddrinks.Pleasepayattentiontothat.PA：Excuseme,canweusethelavatory?B：Yes.Wehavepreparedthis（10）

foryou.It’soverthere.PleasebesuretoletmeknowbeforeyouusethelavatorysothatIcandisinfectandcleanitinadvance.AnythingelseIcandoforyou?PA：No,thanks.B：Mypleasure.Ifyouneedanyhelp,pleasefeelfreetoletmeknow.Haveanicetrip.Scenario5Mission7PreventionandControlofPandemicIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whowillbereleasedfromquarantineandboardtheairplane?（2）Howwillthefoodservicebeservedonboardinallcabins?（3）Whatdoesthecaptainaskthepurserfor?（4）WhatdoesBobneedtodotoprotecthimself?（5）Ifthepassengerwantstogotothelavatory,whatwillBobdo?Mission7PreventionandControlofPandemicIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission7PreventionandControlofPandemicPart3AnnouncementI.NotesfortheArrivalCard.Ladiesandgentlemen,

AccordingtotherequirementsofChineseaviationauthority,allinboundpassengersneedto?lloutthearrivalcardbeforelanding.Ifyoudon’thaveit,pleaseletusknow.IfyoueitherstayedinorpassedthroughaQuarantinableDiseaseRiskAreasuchasMERS-CoV,Cholera,AvianIn?uenza,orYellowFever,please?lloutthehealthquestionnaireandsubmitittothequarantineof?ceruponyourarrival.Ifyouhaveanysymptomssuchasfever,cough,rashordiarrhea,pleasenotifyittothequarantineof?cer.

Thankyou.Mission7PreventionandControlofPandemicPart3AnnouncementII.Warningtheinfectiousdiseases.Ladiesandgentlemen,

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