禮儀在商務(wù)談判中的作用.pptx

禮儀在商務(wù)談判中的作用 Etiquette play a role in business negotiations,主講人：陳小玲 組員：陳小玲 張鐘雅 陳金鑫 郭肖君 黃彩虹,內(nèi)容簡(jiǎn)介 Content abstract,商務(wù)禮儀的定義 the definition of business etiquette 商務(wù)禮儀的標(biāo)準(zhǔn) the standard of business etiquette 商務(wù)禮儀的作用 the funtion of business etiquette,商務(wù)禮儀的定義 the definition of business etiquette,商務(wù)禮儀是人在商務(wù)交往中的藝術(shù)，是在商務(wù)活動(dòng)中體現(xiàn)相互尊重的行為準(zhǔn)則。 business etiquette is an artist of business contacts,which is the sandard of behavior shows mutual respect in business activities. 說(shuō)到商務(wù)禮儀，有的人認(rèn)為它是整個(gè)員工職業(yè)化培訓(xùn)課程中最容易理解的一門課程，但也有人認(rèn)為，它是整個(gè)培訓(xùn)課程中最難以掌握的一門課程。 Spoken of business some people think that it is the most easily course to understand in whole staff professional training courses, but also somebody thinks, it is the most difficult training course.,商務(wù)禮儀標(biāo)準(zhǔn) Business etiquette standard,男士的儀容儀表標(biāo)準(zhǔn) Mens grooming standards 1發(fā)型發(fā)式 ：干凈整潔，頭發(fā)不應(yīng)該過(guò)長(zhǎng)。 Hairstyle hairdo: clean, neat and hair should not be too long 2面部修飾 ：每天進(jìn)行剃須修面以保持面部的清潔，同時(shí)保持口氣的清新。 Facial modification: shaving every day to keep facial cleanness shave, while maintaining the tone of the pure and fresh. 3著裝修飾：男士的著裝應(yīng)該穿西裝，打領(lǐng)帶，穿皮鞋，襯衫的搭配要適宜。 Dress modification: mens clothing should wear a suit and tie, wear leather shoes and shirts collocation to appropriate. 4必備物品：公司的徽標(biāo)。鋼筆。名片夾。紙巾。公文包。 The necessary items: the company logo. Pen. Card holder. Paper towel. briefcase.,商務(wù)禮儀標(biāo)準(zhǔn) Business etiquette standard,女士的儀容儀表標(biāo)準(zhǔn) Ladys grooming standards 女士的儀容儀表標(biāo)準(zhǔn)的分類與男士相同，標(biāo)準(zhǔn)大部分相同。以下注意事項(xiàng)： the classification and standard of Ladys grooming standards are most the same with the mans.The following is precautions: 1.面部修飾應(yīng)該是以淡妝為主，不應(yīng)該濃妝艷抹，也不應(yīng)該不化妝。 Facial modification should be with depends primarily, should not drowning, also should not doesnt make up. 2.選擇絲襪以及皮鞋的時(shí)候，絲襪的長(zhǎng)度一定要高于裙子的下擺，避免鞋跟過(guò)高、過(guò)細(xì)。 Choose filar socks and shoes, socks length must be higher than skirt hem, avoid high heels, carefully. 3.著裝的時(shí)候需要嚴(yán)格地區(qū)分職業(yè)套裝、晚禮服以及休閑服。 Dress needs strict distinction between professional suit, dress and sportswear. 4.選擇佩戴物品的時(shí)候,修飾物應(yīng)該盡量避免過(guò)于奢華，比如說(shuō)在戒指、項(xiàng)鏈等。 Choosing to wear item, modifications should try to avoid too costly, for instance in rings, necklaces, etc.,商務(wù)禮儀標(biāo)準(zhǔn) Business etiquette standard,商務(wù)活動(dòng)中言談舉止的標(biāo)準(zhǔn) The commercial activity behaviours standards 1目光交流 Eye contact 要和對(duì)方有一個(gè)目光交流，而不應(yīng)該左顧右盼。 To have a good eye contact with each other, and should not glance left and right. 2.稱謂的選擇和使用appellationchoose and use 在商務(wù)活動(dòng)中，有兩套稱謂方法，第一種就是稱對(duì)方為某某先生、某某女士，這也是最為穩(wěn)妥和最為普遍的一種稱謂方式； 第二種我們可以稱呼對(duì)方為某某經(jīng)理、某某主管、某某總監(jiān)，以及某某領(lǐng)導(dǎo)，就是說(shuō)直接稱謂他的職務(wù)。 In the commercial activity, there are two sets of appellation method, the first kind is calling the other for Mr., so-and-so lady, this also is the safest and most popular a kind of appellation way, The second we can call each other so-and-so managers, supervisors, so-and-so director, so-and-so and such-and-such leader, that is directly appellation of his duties. 3.握手Shake hands 握手的次序，一般都是女士先伸手，男士再握手。領(lǐng)導(dǎo)和上級(jí)以及長(zhǎng)輩先伸手，下級(jí)和晚輩再握手。 握手時(shí)，對(duì)方伸出手后，我們應(yīng)該迅速地迎上去，握手的時(shí)候最應(yīng)該避免的是很多人互相地交叉握手。 握手時(shí)還要避免上下過(guò)分地?fù)u動(dòng)。 Handshake order, are generally lady hand first, and then the man a handshake. Leadership and upper and lower elder hand first, and the younger generation to shake hands. When shaking hands, the other hand, we should quickly face up, the most should avoid shake hands of many people is mutually cross a handshake,商務(wù)禮儀標(biāo)準(zhǔn) Business etiquette standard,4.相互介紹 Introduce each other 在相互介紹的時(shí)候，應(yīng)該注意順序的選擇，一般先由職位高的人開始介紹，如果是分為主方和客方的話，應(yīng)該是先把主方介紹給客方，然后再把客方介紹給主方。 In mutual introduction, should pay attention to the order of choice, first commonly by high posts people begin to introduce, if is fong and investors may mainly points, it should be the main square is first introduced to fit, and then introduce the main square buildings. When shaking hands and avoid overly shaken up. 5.互換名片 Swap CARDS 要雙手拿出自己的名片，再雙手遞過(guò)去。雙手接過(guò)對(duì)方的名片，要簡(jiǎn)單地看一下上面的內(nèi)容，應(yīng)該把名片放在專用的名片夾中，盡量避免把名片放在口袋中，或者放在其他的位置。 To hands out their CARDS, then hands pass in the past. Hands took the calling card of the other side, to easily see above content, the special card on the card holder. 6.其他注意事項(xiàng) Other matters needing attention 社交場(chǎng)所是禁止吸煙，禁止大聲喧嘩的，要注意音量的控制。 Social meeting place is banned smoking, forbid Shouting loudly, should pay attention to the volume control.,商務(wù)禮儀的作用 the funt