中英質(zhì)量手冊范本.doc

CHAPTER TABLE 目目錄錄 1 PRESENTATION OF XXX SAFETY LTD AND XXX TANNERY 介紹介紹 XXXXXX 手套廠有限公司和手套廠有限公司和 XXXX 皮廠皮廠 2 2 DECLARATION OF THE BOARD 董事會宣言董事會宣言 4 3 QUALITY POLICY 質(zhì)量政策質(zhì)量政策 6 4 PURPOSE SCOPE AND MANAGEMENT OF THE QUALITY MANUAL 質(zhì)量手冊的目的 范圍和管理質(zhì)量手冊的目的 范圍和管理 9 5 DEFINITIONS 定義定義 10 6 QUALITY MANAGEMENT SYSTEM 質(zhì)量管理體系質(zhì)量管理體系 11 7 DESCRIPTIONS OF THE INTERACTIONS BETWEEN THE PROCESSES 過過程之程之間間相互作相互作 用用的表述的表述 13 8 DESCRIPTION OF THE PROCESSES 程程 序描述序描述 16 ANNEX DOCUMENT 附件附件 Specific vocabulary 特殊詞匯 Annex 1 QM 001 1 PRESENTATION OF XXX SAFETY LTD AND XXX TANNERY 介紹 XX 皮手套廠有限公司和 XX 皮廠 CLAVRCABQCCY VERSION 版本版本 NB PAGES 頁頁數(shù)數(shù) DATE 日期日期 EVOLUTION NATURE 進進展展 RESPONSIBLE 負責(zé)負責(zé) A402005 11 28CreationChang Yang B382006 03 28UpdateChang Yang Creation Date 2005 11 281 38 Sunpearl Safety Ltd xx 皮手套廠有限公司 Quality Manual 質(zhì)量手冊 QM 001B Quality Management 質(zhì)量管理 1 1 General informations 總說明 Name 名字名字 xx Safety Ltd xx 皮手套廠有限公司皮手套廠有限公司 xx Tannery xx 皮廠皮廠 Address 地址地址 Telephone 電話電話 Fax 傳真?zhèn)髡?Business license N 注冊號注冊號 Registration Place 注冊地注冊地 Company creation date 公司成立時間公司成立時間 Validity limits time 有效期有效期 Board 董事董事 1 2 Activities 行為 Xxx Tannery ensures the design and manufacturing of safety leathers and Xxx Safety Ltd of PPE Personal Protective Equipment All the products are made according to the current specifications and standards 確保 xxx 皮廠設(shè)計和生產(chǎn)的皮革和 xxx 皮手套廠有限公司設(shè)計和生產(chǎn)的個人防護用 品都是依照當前的規(guī)范和標準制造的 1 3 Staff and general organization on the 2006 03 01 職員和總體組織 Xxx Production xxx 生產(chǎn)工人28 persons 人 Xxx Safety Ltd Production xxx 皮手套廠有限公司生產(chǎn)工人340 persons 人 Administration 行政人員6 persons 人 Supervisor 主管20 persons 人 Manager 經(jīng)理7 persons 人 Upkeep and maintenance 后勤和維修11 persons 人 Security 保安7 persons 人 Total 總計總計419 persons 人人 For details refer to Xxx Safety Ltd and Xxx tannery organization chart HFO 002 詳細資料 參照 xxx皮手套廠 xxx皮廠組織圖 HFO 002 1 4 History 歷史 Our business commercial relations between Europe and China have started in February 1975 自從 1975 年 2 月開始 我們就建立了歐洲與中國的商業(yè)伙伴關(guān)系 Gradually the shareholders and partners links have been stronger and our activity has increased during these years 逐漸地 這些年股東與合作伙伴的聯(lián)系變密切了 活動也增加了 In order to stay active on the market for the period 2015 the partners took the decision to start a new production unit collecting on the same site in Zhaoqing the jobs of tanner and glover 為了在 2015 年占有市場優(yōu)勢 合伙人決定將皮革生產(chǎn)和手套生產(chǎn)集中在同一地方 肇慶 發(fā)展新產(chǎn)品 Xxx Tannery has started its activity in March 2004 Xxx Safety Ltd for its part has started its activity on the 1st of December 2004 xxx 皮廠于 2004 年 3 月開始試業(yè) xxx 皮手套廠有 限公司于 2004 年 12 月 1 日開始試業(yè) We work with regular customers in Europe France Germany Benelux Switzerland Poland Spain and in the Middle East 我們與歐洲 法國 德國 比利時 荷蘭和盧森堡 三國經(jīng)濟聯(lián)盟 瑞士 波蘭 西班牙 和中東國家的老顧客合作 2 DECLARATION OF THE BOARD 董事會宣言 The Board through the legal representative of Xxx Safety Ltd and for Xxx Tannery declares 董事會通過 xxx 皮手套廠的法人代表為 xxx 皮手套廠和 xxx 皮廠宣布 1 In the long term the aim of our companies is to reach the best performance level to have a part in the improving of the quality of life of all the people directly or indirectly concerned by our activities 從長遠來看 公司的目標目標是全力以赴 讓所有和我們活動有直接或間接相關(guān)的人們生 活質(zhì)量得到改善 2 Our first vocation is to produce safety leather gloves and equipments with certified quality in order to give satisfaction to all the people working in the industrial circle 我們的職業(yè)職業(yè)是生產(chǎn)能讓所有在工業(yè)領(lǐng)域工作的人們滿意的并經(jīng)過質(zhì)量認證的皮革 手 套和防護設(shè)備 3 The general policy of our companies can be summarized by two points We have to ensure by our economic prosperity the perenniality of the human material and financial resources put into play to reach our aim We have to assume our vocation with an acute sense of our civic liabilities because we contribute from our location and for what we are concerned to the development of our economical prosperity and to the defence and deployment of our social and environmental values 公司的總體政策總體政策可以概括為以下兩點 以我們的經(jīng)濟實力能夠保證長期穩(wěn)定的人力 物力 財力資源 為達到我們的目標 奠定了基礎(chǔ) 假設(shè)我們的職業(yè)是為市民服務(wù)的 因為我們的貢獻從我們現(xiàn)在所處的地方和我們相 關(guān)的活動來發(fā)展當?shù)氐慕?jīng)濟繁榮和保護所在地的社會和自然環(huán)境效益 4 Following from the general policy of the companies our quality policy constitutes the central point of our measures and the Quality Manual represents the perfect illustration of it 跟進公司的總體政策 我們的質(zhì)量政策是測量和質(zhì)量手冊的中心 表現(xiàn)為其中完美的 圖解 5 After the definition of these terms of reference the Board can affirm his total participation To uphold the carrying out of the Quality policy of the companies To provide the suitable resources to ensure its realization To take care of the respect of the policy especially when the measures described in this Quality Manual are put into play 在這些授權(quán)范圍參考的定義之后 董事會能確認全部參與 支持實現(xiàn)公司的質(zhì)量政策 提供適當?shù)馁Y源以確保它們的實現(xiàn) 遵守這些政策 特別是當這些措施已描述在質(zhì)量手冊里并且已經(jīng)實施 6 By delegation of the Board the Quality Committee HFO 013 is in charge of Checking the application of the Quality policy its continual respect and its evolution through the Quality improving plan Taking all the necessary measures Measuring the efficiency of this policy To manage the necessary actions to improve the Quality management system 在董事會的授權(quán)下 質(zhì)量委員會 HFO 013 負責(zé) 檢查質(zhì)量政策的運用情況 通過質(zhì)量改進計劃 決定繼續(xù)延用和發(fā)展 采取任何必要的測量措施 衡量政策的效率 采取必要的措施改進質(zhì)量管理體系 7 The Quality Manager is the appoint management representative according to ISO 9001 2000 standard paragraph 5 5 2 The Quality manager has the power to take all protective decisions including stopping the production 依照 ISO 9001 2000 標準 見 5 5 2 質(zhì)量經(jīng)理是管理者代表 質(zhì)量經(jīng)理有權(quán)作出采取任 何保護措施 包括停止生產(chǎn) Date and signature 日期和簽名 For the Board the Legal Representative 董事會和法人代表 3 QUALITY POLICY 質(zhì)量政策 3 1 Introduction 介紹 According to the Terms of reference Annex 1 HFO 012 the quality policy of Xxx Safety Ltd and Xxx Tannery is corresponding to a global and permanent reasoning using each day a process approach conformed to ISO 9001 2000 requirements in order to satisfy our customers and to meet the market needs 依照 授權(quán)范圍參考 Annex 1 HFO 012 xxx 皮手套廠有限公司和 xxx 皮廠的質(zhì)量 政策符合全球的和持久的推論 每天使用的程序都是按照 ISO 9001 2000 的要求實施的 為了滿足我們的消費者和市場的需要 Global reasoning since the quality policy affects all the companies fields to serve our customers Permanent since it is real life from the foundation of the companies The quality policy formalized and developed in the Quality Manual affects today the daily actions as a whole through our quality management system 整體推理 自從質(zhì)量政策作用于我公司的文件開始 就服務(wù)于我們的消費者 一直 以來 自從公司建立營業(yè)開始 質(zhì)量政策就正式運用和發(fā)展在質(zhì)量手冊里 影響現(xiàn)在日常 行動并作為一個整體貫穿于我們的質(zhì)量管理體系 3 2 The quality concept of Xxx Safety Ltd and Xxx Tannery xxx 皮 手套 廠有限公司和 xxx 皮廠的質(zhì)量概念 It is the customer that provide us a living This is the fundamental value of the companies present in the spirit of each man or woman of Xxx Safety Ltd and Xxx Tannery This value is representative of one priority to get the satisfaction of the customer Others principles are important in the daily actions and are basic elements of the Quality Policy To reach the zero defect and the good right from the start The improving of the suppleness and of the rapidity of the production to the customers requirements To take care at each moment of the social and environmental values 消費者賦予了我們生命力消費者賦予了我們生命力 這是公司的基本價值觀 體現(xiàn)在 xxx 皮手套廠有限公司和 xxx 皮廠的每一位員工身上 這種價值首先代表了 獲得消費者的滿意 其他原則在質(zhì)量政策的日常措施和基本原理中也是很重要的 為了達到 零缺點 和 從開始就做好 的目標 改進生產(chǎn)的適應(yīng)性和速度以達到消費者的要求 時時刻刻關(guān)注社會和環(huán)境效益 3 3 The contribution of each to the satisfaction of the customer 使消費者滿意的各個貢獻 By a pleasant welcoming telephone visits By a positive reactivity even if the satisfaction cannot be provide prices delivery time By respecting the quality management system measures By seizing and communicating all the relevant informations to ensure an efficient customers feedback By suggesting each measure to improve the product or service By taking part in the achievement of the targets By taking care to spread a corporate image of the companies By a pleasant welcoming telephone By a positive reactivity even if the satisfaction cannot be provide By respecting the quality management system measures By seizing and communicating all the relevant informations to ensure an efficient working of its department By suggesting each measure to improve the product or service By performing all the tasks according to the procedures the process proceeds and the instructions of the hierarchic supervisor By isolating and indicating each non conformity By taking care of the property of the working place By suggesting each measure to improve the product or process By taking part in the pleasant welcoming of the customers or visitors By taking care of the respect of the terms of reference and by defining coherent targets By providing the human and material resources necessary to reach the targets By making controls checks and follow up to prevent each drifting By suggesting and encouraging all the improving opportunities By listening to the market through the customers to determine actions in the short and in the long term THE SHARED TARGET SATISFACTION OF THE CUSTOMER PRODUCTION STAFF SUPERVISORS MANAGERS GENERAL MANAGEMENT COMMERCIAL STAFFADMINISTRATIVE STAFF 熱情的接待 電話 拜訪 肯定的反應(yīng) 盡管不能提供滿意的服 務(wù) 價格 交貨時間 遵守質(zhì)量管理系統(tǒng)的測量措施 掌握和傳達所有相關(guān)的信息 有效地 保證客戶的信息反饋 對每個措施提出建議改善產(chǎn)品或服務(wù) 參與目標的實現(xiàn) 關(guān)注公司形象的弘揚 熱情的接待 電話 肯定的反應(yīng) 盡管存不能提供滿意的 服務(wù) 遵守質(zhì)量管理體系的測量措施 掌握和傳達所有相關(guān)的信息有效地保 證本部門的工作 對每個措施提出建議改善產(chǎn)品或服務(wù) 根據(jù)程序和直接管理人員的指示完成 所有的工作 隔離和標出每個不規(guī)則的情況 保護工作崗位上的財產(chǎn) 對每一次測量提出建議以改善產(chǎn)品和 程序 參與熱情地接待客戶或拜訪者 注意遵守授權(quán)范圍參考所定義的目標 通過提供必要的人力和原料以達到目 標 通過管理 檢查和跟進每個不穩(wěn)定的 情況 建議和鼓勵每個改善的機會 通過聽取客戶對本公司產(chǎn)品在市場的 反應(yīng)作出短期和遠期措施 共同的目標 共同的目標 消費者的滿意消費者的滿意 生產(chǎn)人員生產(chǎn)人員主管 經(jīng)理 綜合管理主管 經(jīng)理 綜合管理 商業(yè)人員商業(yè)人員行政管理人員行政管理人員 4 PURPOSE SCOPE AND MANAGEMENT OF THE QUALITY MANUAL 質(zhì)量手冊的目的 范圍和管理 4 1 Purpose 目的 This Quality manual must answer to The employees of the companies which are looking for a better understanding of the quality system and of the quality organization Our suppliers who take part to our projects Our customers whose we must deserve their confidence Each organism who wish to know our Quality management system 質(zhì)量手冊必須適用于 期待容易理解的質(zhì)量體系和質(zhì)量組織的公司員工 參與我們計劃的供應(yīng)商 必須是值得我們信任的消費者 想了解我們的質(zhì)量管理體系每一個組織 The sequencing of the responsibilities and of the Quality measures using a process approach characterizes the organization of Xxx Safety Ltd and Xxx Tannery But nothing is possible without the individual involvement of each person of the companies to obtain the SATISFACTION OF OUR CUSTOMERS who are looking for a continual improving concerning The services The intrinsic quality of our products The quality of the presentation of the products The constancy in the quality of the products xxx 皮手套廠和 xxx 皮廠使用一套有特色的組織方法進行職責(zé)和質(zhì)量測量的程序化管 理 如果沒有公司每位員工的貢獻就不能獲得消費者滿意 他們期待一個持續(xù)改進的組織 關(guān)于 服務(wù) 產(chǎn)品質(zhì)量的本質(zhì) 產(chǎn)品質(zhì)量的介紹 產(chǎn)品質(zhì)量的穩(wěn)定性 This Quality Manual and all the measures and documents concerning the management of the Quality of Xxx Safety Ltd and Xxx Tannery are made according to ISO 9001 2000 standard xxx 皮手套廠有限公司和 xxx 皮廠的質(zhì)量手冊和所有測量及相關(guān)的管理文件都是依照 ISO 9001 2000 標準制作的 4 2 Scope and exclusions of the Quality Manual 質(zhì)量手冊的范圍和排除的細節(jié) The Quality Manual applies to the whole activities of Xxx Safety Ltd and Xxx Tannery located in Dalang Industrial Park Gaoyao city Guangdong province There is no requirements of the ISO 9001 2000 standard excluded 質(zhì)量手冊將應(yīng)用于位于廣東省高要市小湘鎮(zhèn)大朗工業(yè)園的 xxx 皮手套廠有限公司和 xxx 皮廠的全部行為 對 ISO 9001 2000 標準沒有排除細節(jié)的要求 4 3 Management of the Quality Manual 質(zhì)量手冊的管理 The Quality manual and the procedures are managed creation deployment update and storage according the Quality documents and records management HFO 001 依照 質(zhì)量文件和記錄管理 HFO 001 來管理質(zhì)量手冊和程序 編制 部署 更新 和儲存 All the procedures mentioned in this Quality Manual are confidential and cannot be looked outside of the companies The Quality Manual can have an external deployment request of customers certification organisms 質(zhì)量手冊提到的所有程序都是公司的機密 一般情況下不能流傳到公司之外 但質(zhì) 量手冊可以在外部署 在客戶 鑒定機構(gòu) 的要求下 5 DEFINITIONS 定義 5 1 General vocabulary relating to the Quality 關(guān)于質(zhì)量的普通詞匯 The vocabulary used in our Quality Management system is determined according to ISO 9001 2000 standard 依照 ISO 9001 2000 標準來確定我們用于質(zhì)量管理體系的詞匯 5 2 Specific vocabulary 特殊詞匯 The specific vocabulary of Xxx Safety Ltd and Xxx Tannery used in this Quality Manual is defined in the annex document Specific vocabulary Annex 1 QM 001 用于 xxx 皮手套廠有限公司和 xxx 皮廠質(zhì)量手冊的特殊詞匯定義在文件的附件里 特 殊詞匯 Annex 1 QM 001 6 QUALITY MANAGEMENT SYSTEM 質(zhì)量管理系統(tǒng) 6 1 Presentation of the system 系統(tǒng)介紹 The Quality system of Xxx Safety Ltd and Xxx Tannery is essentially based on ISO 9001 standard requirements This system covers all the activities of Xxx Safety Ltd and Xxx Tannery The documents creation control validation deployment and storage are mastered by the Quality Committee HFO 013 which applies the procedure Quality documents and records management HFO 001 xxx 皮手套廠有限公司和 xxx 皮廠質(zhì)量系統(tǒng)從本質(zhì)上講是基于 ISO 9001 相關(guān)的指示 要求制作的 這個系統(tǒng)覆蓋了 xxx 皮手套廠有限公司和 xxx 皮廠所有活動情況 這些文件 創(chuàng)造 管理 確認 部署和儲存 應(yīng)用于 質(zhì)量文件和記錄管理 HFO 001 以及由質(zhì) 量委員會 HFO 013 控制 The General Management Board is making regularly at least once a year General Management and system review HFO 011 in order to ensure that the Quality system fit with the policies of Xxx Safety Ltd and Xxx Tannery and that the set objectives have been reached A yearly assessment is made by the General Management after consultation of the Quality Committee 綜合管理 董事會 有規(guī)律地 最少一年一次 制定 綜合管理和體系回顧 HFO 011 目的是為了確保質(zhì)量體系政策適合 xxx 皮手套廠有限公司和 xxx 皮廠以及實現(xiàn)目標 年度評估是綜合管理在咨詢質(zhì)量委員會之后制定的 6 2 Organization of the system 系統(tǒng)組織 The general organization chart is presented in the document Xxx Safety Ltd and Xxx tannery organization Chart HFO 002 總體的組織系統(tǒng)圖在文件 xxx皮手套廠有限公司和xxx皮廠組織圖 HFO 002 中 有介紹 The position of each ones is summarized in this organization chart and defined on the Position Description HFO 009 including the responsibility concerning the Quality system 在組織圖上簡要介紹每個職位職責(zé)情況 詳細的介紹參照 職位描述 HFO 009 包 括關(guān)于質(zhì)量體系的職責(zé) 6 3 Responsibilities concerning the Quality system 關(guān)于質(zhì)量體系的職責(zé) The General Management Board is in charge of drawing up and brings into play the Quality policy for Xxx Safety Ltd and Xxx Tannery 綜合管理 董事會 負責(zé)起草和實施 xxx 皮手套廠有限公司和 xxx 皮廠的質(zhì)量政策 The management of the quality is a delegation of the General Management For independence and practical reasons this function is assumed by the Quality Committee provided of a secretary the Quality Manager 質(zhì)量管理是綜合管理的一部分 質(zhì)量經(jīng)理就像是質(zhì)量委員會的秘書 經(jīng)授權(quán) 質(zhì)量經(jīng) 理可以獨立地處理實際事務(wù) The Quality Manager is the Appoint management representative ISO 9001 2000 standard paragraph 5 5 2 and performs the missions depending of his function Position Description Annex 47 HFO 009 He has to oversee the quality management system reports on the status of the quality management system to the General Management and takes care that the customers requirements are important for the entire organism 質(zhì)量經(jīng)理是 管理者代表 ISO 9001 2000 標準 見 5 5 2 根據(jù)他的職責(zé) 職位描 述 Annex 47 HFO 009 完成委托的任務(wù) 他必須監(jiān)督質(zhì)量管理系統(tǒng) 將質(zhì)量管理體系的 情形報告到綜合管理 注意客戶的要求對于整個組織系統(tǒng)有非常重要的作用 7 DESCRIPTIONS OF THE INTERACTIONS BETWEEN THE PROCESSES 過程之間相互作用的表述 Our Quality Management system is made on the base of 15 identified processes in continual interaction in order to reach our target THE SATISFACTION OF THE CUSTOMER 我們的質(zhì)量管理體系是基于 15 個識別程序在連續(xù)的相互作用下編成的 目的是為了 達到我們的目標 讓我們的客戶滿意讓我們的客戶滿意 We can distinguish 我們可以辨別 Management processes 管理程序管理程序 General management and planning process 綜合管理和計劃程序 Quality management process 質(zhì)量管理程序 Resources management processes 資源管理程序資源管理程序 Information and administration process 信息和行政管理程序 Human resources process 人力資源管理程序 Material resources process 原料資源管理程序 Process relating to the customers 有關(guān)顧客的程序有關(guān)顧客的程序 Commercial process 商業(yè)程序 Manufacturing processes 生產(chǎn)程序生產(chǎn)程序 Purchases process 采購程序 Design process 設(shè)計程序 Tannery production process 皮廠生產(chǎn)程序 Factory production process 手套廠生產(chǎn)程序 Control and measuring processes 管理和測量程序管理和測量程序 Control and measuring process Reception 管理和測量程序 驗收 Control and measuring process In process and finished products 管理和測量程序 生產(chǎn)過程檢測和成品檢測 Calibration process 校準程序 Internal audit process 內(nèi)部審計程序 Improving processes 改進程序改進程序 Quality improving process 質(zhì)量改進程序 These processes are organized as follow 這些程序的結(jié)構(gòu)如下 MANAGEMENT PROCESSES General Management and planning process Quality Management process Commercial process PROCESS RELATING TO THE CUSTOMERS Commercial process PROCESS RELATING TO THE CUSTOMERS Design process Purchases process Tannery production process Factory production process MANUFACTURING PROCESSES Human Resources process Material Resources process RESOURCES MANAGEMENT PROCESSES CONTROL AND MEASURING PROCESSES Control and measuring process In progress and finished products Control and measuring process Reception Calibration processInternal Audit process Quality improving process IMPROVING PROCESS Customer request CUSTOMER FOCUS CUSTOMER FEEDBACK Product delivery Information and administration process Sunpearl Safety Ltd 筍科皮手套廠有限公司 Quality Manual 質(zhì)量手冊 QM 001B Quality Management 質(zhì)量管理 Creation date 2005 11 2814 38 管理程序管理程序 綜合管理和計劃程序 質(zhì)量管理程序 商業(yè)程序 有關(guān)客有關(guān)客戶戶的程序的程序 商業(yè)程序 有關(guān)客有關(guān)客戶戶的程序的程序 設(shè)計 程序 采購 程序 皮廠生產(chǎn) 程序 手套廠生產(chǎn) 程序 生生產(chǎn)產(chǎn)程序程序 人力資源管理程序 原料來源管理程序 資資源管理程序源管理程序 管理和管理和測測量程序量程序 管理和測量程序 生產(chǎn)過程中的檢測和成品檢測 管理和測量程序 驗收 校準程序內(nèi)部審計程序 質(zhì)量改進程序 改改進進程序程序 客戶 要求 客戶關(guān)注 客客戶戶信息信息 反反饋饋 產(chǎn)品 遞送 信息和行政管理程序 Sunpearl Safety Ltd 筍科皮手套廠有限公司 Quality Manual 質(zhì)量手冊 QM 001B Quality Management 質(zhì)量管理 Creation date 2005 11 2815 38 8 DESCRIPTION OF THE PROCESSES 程序描述 8 1 General management and planning process Management processes 綜合管理和管理計劃 管理程序 Definition and purpose 定義與目的 Drawing up of the quality policy and objectives with the contribution of all the functions 擬訂質(zhì)量政策和目標 同所有職責(zé)的貢獻 To position the quality approach as a strategic element of the growing up of Xxx Safety Ltd and Xxx Tannery 設(shè)立作為 xxx 皮手套廠有限和 xxx 皮廠發(fā)展戰(zhàn)略因素的質(zhì)量途徑 Make as a purpose that everybody adheres to the quality system 制定一個目標讓每個人都擁護質(zhì)量體系 To ensure by regularly general management reviews that the quality approach follows the reached targets and stays conform to the standards 確保有規(guī)律的綜合管理回顧 質(zhì)量目標遵循已達到的目標和堅持符合標準 To decide the needed ways to put in place the quality policy the quality approach and reached the targets human resources material resources 決定設(shè)計質(zhì)量政策 質(zhì)量途徑和達到的目標 人力資源 原料資源 的必要方式 To define the actions to make in the expected delay time to ensure the best quality to satisfy the customers 定義在預(yù)定的時間內(nèi)要采取的措施 保證最好的質(zhì)量和令客戶滿意 Representation 表現(xiàn)如下 GENERAL MANAGEMENT AND PLANNING GENERAL MANAGEMENT Quality Manual QM 001 Terms of reference Annex 1 HFO 012 Quality policy and targets RESOURCES Sunpearl Safety Ltd and Xinke tannery organization Chart HFO 00