企業(yè)業(yè)務(wù)流程重組的一般性方法.ppt

企業(yè)業(yè)務(wù)流程重組的一般性方法：階段任務(wù)框架,階段一：構(gòu)思設(shè)想S1為企業(yè)流程重組的項(xiàng)目立項(xiàng)做準(zhǔn)備，獲得高層領(lǐng)導(dǎo)的支持，確定需要改善的企業(yè)關(guān)鍵流程。代表性技術(shù)有：研討會(huì)、IT/流程分析技術(shù)。階段二：項(xiàng)目啟動(dòng)S2建立流程重組小組；制定項(xiàng)目實(shí)施計(jì)劃和預(yù)算；確定流程重組的績效目標(biāo)。代表性技術(shù)有：質(zhì)量屋（QFD）。階段三：分析診斷S3對現(xiàn)有流程建模；分析現(xiàn)有流程中存在的問題及其根源，確定非增值的活動(dòng)。代表性技術(shù)有：流程圖形建模技術(shù)（業(yè)務(wù)流程圖、數(shù)據(jù)流程圖等）；魚骨分析。,階段四：流程設(shè)計(jì)S4完成新流程的設(shè)計(jì)。代表性技術(shù)有：創(chuàng)造性技術(shù)（頭腦風(fēng)暴法等）；流程模擬技術(shù)；數(shù)據(jù)建模技術(shù)。階段五：流程重建S5主要運(yùn)用變化管理技術(shù)來確保向新流程的平穩(wěn)過渡。需要培訓(xùn)員工、建立信息技術(shù)平臺(tái)和信息系統(tǒng)等。代表性技術(shù)有：作用因子分析。階段六：監(jiān)測評估S6監(jiān)測和評估新流程的績效，以確定它是否滿足預(yù)定目標(biāo)。通常和公司的全面質(zhì)量管理活動(dòng)聯(lián)系起來。代表性技術(shù)有：基于活動(dòng)的成本分析（ABC），Pareto曲線圖等。,階段一：構(gòu)思設(shè)想S1,階段二：項(xiàng)目啟動(dòng)S2,階段三：分析診斷S3,階段四：流程設(shè)計(jì)S4,階段五：流程重建S5,階段六：監(jiān)測評估S6,Ageneralreengineeringmethodology,SSM(softsystemsmethodology),SSMprovidesaninterestingwayinviewinghumanactivity.Itaddresstheessenceofaprobleminconsideringthe“what”aspectoftheproblem.SSMisparticularlygoodforill-definedorunstructuredproblems.Itfollowsasetofguidelinesandappliesthesystemsideastoinvestigatetheproblems.,ThesevenstagesofSSM,1ProblemSituationunstructured,2ProblemSituationexpressed,3Rootdefinitionofrelevantsystems,4Conceptualmodels,6Feasible/desirablechanges,5Realworld/systemsWorldcomparison,7Actiontoimprove,Systemsworld,realworld,S1Problemsituationunstructured:thereisanunstructuredproblemsituation,collectionisperformedS2problemsituationexpressed:thesituationisthenexpressedinrichpicturesS3Rootdefinitionofrelevantsystems:therootdefinitionisdefinedfromaparticularpointofviewanddescribeswhatthesystemisandwhatitaimstoachieve.ItconsistsofsixelementsbasedontheCATWOEanalysis.,TheCATWOEanalysisfortherootdefinition,S4conceptualmodels:theconceptualmodelisconstructedforthesystembasedontherootdefinition.thisconceptualmodeldepictsthenetworkofinterconnectedactivitiesneededfortheidealsituationasspecifiedintherootdefinition.S5realworld/systemsworldcomparison:theexpressedrealsituationisexploredandcomparedwiththeidealconceptualmodelbuiltatstage4.Neededchangesarethenidentifiedbasedonthedifferencesbetweentherealworldandtheidealworld.Suchchangesarecalledsystemicallydesirablechanges.,S6feasible/desirablechanges:thereisaneedtodeterminewhetherthechangesarefeasibletobeimplemented.Itisbasedonaculture-basedstreamofanalysisinthreeaspects:intervention,social,andpolitical.Thefinalchan