國際酒店PA部操作程序PA-0002HOWTOCLEANUPHOLSTERY

1、（令 intercontinentalstandard operating procedureHOTELS GROUP標準操作程序HOW TO CLEAN UPHOLSTER Y如何清潔室內(nèi)裝飾Task Number :PA-0002任務號Department :Housekeep ing部門客房部Date Issued:January 2005發(fā)出時間2005年1月GuestI expect all upholstery to be regularly clea ned. My clothes and sk in come into con tact withExpectation :uph

2、olstery and it needs to be kept clean and in heavy traffic areas it needs to be regularly顧客愿望san itized我布望所有的至內(nèi)裝飾都能得到清潔。我接觸到的應該是干凈的特別是人流較大的區(qū)域更應該如此。TIME TO TRAIN :25 min utes培訓時間25分Why is this task importa nt for you and our guests?為什么此任務對于你和我們的客人都很重要？An swers:答案：1. I can in crease the GSTS score.可以增

3、加顧客滿意度調(diào)查的分數(shù)。2. It shows my professionalism這可以展示我們的專業(yè)性。3. I understand that cleanliness is important for the image of our hotel.我可以理解清潔度可以影響我們的酒店形象。WHAT/ STEPS 內(nèi)容步驟HOW/ STANDARDS 操作標準TRAINING QUESTIONS培訓疑問1) General care of upholstery 正常清潔Vacuum daily.每日吸塵Remove stains immediately, using a clean dam

4、cloth.用干凈的濕抹布隨時清潔污點污跡If the sta in cannot be removed, spray gen eral purpose clea ner on the spot and dab with a dry clea ning cloth.如果不能去除則用噴霧清潔器然后用濕抹布擦拭。Whe n vacuu ming a sofa, en sure the cushi ons removed.在進行沙發(fā)的吸塵時應將墊子挪開。Why do I n eed to vacuum daily?我為什么要每天吸塵？pIs it better to remove stains im

5、mediately, or better to wait un til they are dry?是立刻去除污點好還是等其干了之后好哪？Why do I n eed to spray clea ner on the sta in我為什么要用噴霧清潔器進行去污？irWhy do I n eed to remove the cushi ons? 我為什么要將墊子挪開？s s?2) Types of sta in污跡種類-Grease/oil 油脂-Soil-food sta in 土跡或食品跡-Spillage-coffee/tea咖啡及茶跡We are the main types of sta

6、 in?污跡的主要種類？2) Cleaning Methods 清潔方法Spot clea n:點清Spray gen eral purpose clea ner on the spot anc agitate it with the edge of a cloth. Dab with a clean cloth from the outer edge of the stain in wards.先用噴壺噴到污點，然后用干凈的抹布擦 拭污點的邊沿直到中心。Shampoo:Fix upholstery no zzle to mach ine and shampocWhat is the diff

7、erence between spot cleanin and shampo oing?洗滌與點清有什么區(qū)別？What is better?那一個更好？gsection by sectio n.將噴嘴裝到機器上進行部 分清洗。Use the edge of the no zzle to agitate the sta in stubbor n.用噴壺的邊沿摩擦污點。To dry faster, use a blowe可 以用風干機快速 風干。fHow can I get the upholstery to dry faster?如果需要快速風干我該如何處理？WHAT/STEPSHOW/ STA

8、NDARDSTRAINING QUESTIONS4) Precauti ons 預防Test if the fabric is colorfast. Press a clean dam cloth onto the fabric surface choos ing an area with a stron ger color and in an unno ticeable corner.在一個不顯眼的地方用濕的抹布對其表面 進行擦拭測試來確疋是否褪色。Check the type of stuffi ng material used.For latex foam padd ing, shamp

9、oo method can be used.對于乳膠泡沫材料的可以進行洗滌。lpWhy do I n eed to test the colorfast?為什么要進行顏色的測試？What can you use for latex?如果是乳膠材料的應該用什么方法？5) Report defects問題上報Defects should be reported immediately in clud ing any maintenance problems found while clea ning.發(fā)現(xiàn)問題應及時上報包括維修及清潔過程 中的問題。Why do I have to report i

10、mmediately? 我為什么要立刻上報？Summary questions:問題總結(jié)1. What is important to take special care of when cleaning upholste在?室內(nèi)裝飾的清潔時應特別注意什么？2. What do you need to do when cleaning upholster在清潔室內(nèi)裝飾時應注意什么？3. What types of stain are the most common基本的污點都有那些？4. What different cleaning methods do you know你知道都有那些清潔 方法？5. Why do you test the fabric and how do you test你為什么要對材料進行測試如何測試6. Do I need to report defects to HK or can I report this defect immediat