商務(wù)方面口語(yǔ)和寫作小Tips

1、商務(wù)方面口語(yǔ)和寫作小Tips商務(wù)方面口語(yǔ)和寫作小Tips 10Makin gprese ntati on sThefollow in gphrasesareusedwhe nmakin gprese ntati ons.?IntroducingyourtalkTodaywe regoingtolookat I dliketobeginwith ThenwW llgo onto Finally,we llturnto ?ReferringtovisualsIfyou dliketolookatthescreen,you llsee Asyoucansee?Sign ali ngMov in go

2、nto So,no wI dliketotur ntoExpress in ghi ndsightWeca ntalkaboutpastmistakes in thefollow in gways.Withhi ndsight,weshouldhave/couldhaveWhatweshouldhave/couldhavedoneis Ifwe d,wewouldn thave Herearesomequestionsthatyo ucouldaska newcolleagueorclie ntifyouwa nttobefrie ndlya ndstartacon versati on:Di

3、dyo uhaveagoodjour ney?lsthatyourfirstvisitto?Doy oun eeda nyhelpori nformati on? Whe ndidyouactuallyarrive?Whereareyoustay in g?Whereaboutsdoyoucomefro min？商務(wù)方面口語(yǔ)和寫作小Tips 11Thefollowingphrasesareusedwhenyou reonthephone.Hello,I dliketospeaktoMr Hello,thisisMiss callingfrom IsMsavailable,please?Myna

4、me sSpeaking.l mafr aidhe sinameeting/notintheoffice/stillatlunch/notavailablejustnow.Isthereanyt hingIcandoforyou?Holdonamoment,please.I lljustfindoutifshe sbackyet/intheotheroffic e/available .I llputyouthroughtoMiss I llaskhertocallyoubackasso on asshe sfree.What syourextensionnumber/faxnumber?Co

5、uldyouaskhertocallmeback,plea se?MynumberisCouldyougivehimamessage,please?Whattimedoyouexpectherback?I llcallagainiatertoday.Thanksverymuchforyourhelp.Requestingl dlikeyouto ,please.Couldyouask to forme?Doyouthinkyoucould ?Wouldyoumind-ing ?Sure.Certainly.lwon tbeableto ,because I msorrybut I mafrai

6、dthat sno tpossible,because Offer in gtohelpCa nl giveyouaha nd?Wouldyoulikeaha ndwith?ShallI ?Wouldyoulikemeto ?lfyouneedanyhelpjustletmeknow.Yes,please.Thanksalot.No,thanks,lthinklcanmanage.That sverykindofyou,but Ithinkl dprefertodothatmyselfbecause 商務(wù)方面口語(yǔ)和寫作 小 Tips 12AskingpermissionMayl ？Doyoum

7、indifl ？Couldl ？lsitallrightifl？Doyouthinklcoul d？Sure,goahead.Byallmeans.No,l mafraidyoucan t,because I msorrybut Ag reeinganddisagreeinglfyouwanttoagreewithsomeoneyoucansay:That sexactlywhatlth ink.That sagoodpoint.Quiteright,lcouldn tagreemore.That sjustwhatlwasthinki ng.lagreeentirely.Yes,l mall

8、infavourofthat.lt softenconsideredrudeoraggressi vetosay “You rewrong”or“l(fā)don tagreewithyou ”.lt smorepolitetodisagreewith some on ebysay ing.l seewhatyoumea n, but Idon tthi nkit ssuchagoodidea That str ue,butontheotherhand Idon tquiteagreebecause Maybe,butdon tyouthink ?l fyo urequiresomei nformat

9、i ony ouca nsay:Couldyoutellmeif/whe n/howmuch/why?lw on derifyoucouldtellme ?l dliketoknow I dlikesomeinformationaboutOryoucanwrite:Werequirethefollowinginformation Pleaseletusknowwhether/when/howmuch 商務(wù)方面口語(yǔ)和寫作 小 Tips 13Whensomeonegivenyousomeinformationyoucansaycommentorreply:Oh,lsee.That sinter e

10、sting.Thanksforlettingmeknow.lfsomeoneasksyouforinformationyoucanreply:Asfara slk now,Well,(i neon fide nce,)lca ntellyouthatI mafraidld on tknow.l veno idea,l mafraid.ldon thavethatinformationavailablejustnow.Canlcallyouback？l mnotsure.l llhavetofindout.Canlletyouknowtomorrow？l mafraidlcan ttellyou

11、that.l t sconfidential.lfyouwanttogivesomeonesomeinformationyoucansay:l dlikeyoutoknowthat IthinkyoushouldknowthatDidyouknowthat ？Oryoucanwrite:Wes houldliketoinformyouthat HereistheinformationyourequestedIfsomeonehasn tgivenyouenoughinformationyoucansay:Couldyoutellmedomemoreabout？l dlikesomemorein

12、formation about I dalsoliketok now Whe n/Howmuch/Whyexactly ？There ssomethi ngelsel dliketoknow Canyougivemesomemoredetailsabout ？商務(wù)方面口語(yǔ)和寫作 小 Tips 14Ifyouwanttocomplaintoapersonyoudon twell,becareful!Adirectcomplaintorcriticismcansoundveryrudeoraggressive.Itmaybebesttomentiontheproblemmoreindirectly

13、bysa ying:l msorrytohavesaythatbut I msorrytobotheryoubut Ithinkyoumayhaveforgo tten Itmayhaveslippedyoumind,but Theremayhavebeenamisunderstandingabout Ins omesituation,butonlyifyou retalkingtosomeoneyouknowreallywell,itmaybenecessar ytosaymoredirectly:Whatareyougoingtodoabout ?I mnotatsatisfiedwith

14、Butonlyinext remecases,ifyou vealreadytriedmorepolitemethods,wouldyouhavetothreatensom eone:Look,ifyoudon tsendyourengineertorepairthemachine,wewillbeforced/obliged tocancelournextorder.Oryoucanwrite:Unlessyoupaytheaccountwithinsevendays,wewil lpleasethematteri ntheha ndsofoursolicitors/attor neysIf

15、some on ecompla in stoyou,orifyouthinkthey relikelytocomplain,itmaybewisetoapologize-evenifitwasn treallyyourfault.Thenyoucanpromisetoputthingsright:Sorry,myfault .I mverysorry.Ididn trealize.Therehasbeenaslip - up/probleminour dept.Oryoucanwrite:Weareverysorryaboutthedelay/mistake Wewis htoapologiz

16、efor Pleaseacceptourapologiesfor 商務(wù)方面口語(yǔ)和寫作 小 Tips 15Youcanacceptsomeone sapologybysaying:That sallright!It sperfectlyallright.I treallydoesn tmatter.Herearesomeexpressionsthatareoftenusedinmeetings.Ifyoureinameeting,youcanfindoutwhattheotherpeopleinthegroupthinkbysaying:Whatareyou rviewsonthis,John?

17、MrBrown,whatdoyouthinkaboutthis?Doyouagree,Mary?MsSmith,what syouropinion?Ifyouwanttointerruptsomeoneandputforwardyourownopinionyoucansay :IfIc ouldjustmakeapo in there Sorryto in terrupt,butI djustliketosaythatCouldImakeasuggestion?ltseemstomethat Ifyouwanttofindoutiftheothersinthegrouphaveun derst

18、oodoriftheyagreewithyou,youcansay:DoyouseewhatImean?Don tyouagree,Simon? Don tyouthinkso,MrsRobinson?Arey ouwithme?Areweunanimous?Doesanyoneobject?Ifyo udon tunderstandwhatsomeonehassaid,youcansay:Sorry,couldyousaythatagain,please?Sorry,Ididn tquiteunderstand.I msorry,Ididn tcatchwhatyousaid.Sorry,I

19、 mnotquitewithyou.商務(wù)方面口語(yǔ)和寫作 小 Tips 16Startingameeting: Hello,thanksforagreeingtoseeme.Hello,it sgoodofyoutocomeandseeme.It sgoodtoseeyouagain.Shallwegetdowntobusiness?ThereareafewquestionsIdliketoask:Endingameeting:Well,lthinkthatcoverseverything.lthinkthat saboutallforthetimebe in g.Sodoweagreethat

20、?I llputtheseproposals in writ ingan dfaxthemtoyoutomorrow.Herearesomemoreexpressionsthatyoucanuseinthemeeting:Whatdoesevery onethinkaboutthis?Let sputthistothevote.IsuggestthatIproposethat Iagreewiththatsuggesti on because Idon tquiteagreewiththatpo in tbecauseIthi nkit st imetoadjournthemeeting.It

21、hinkwe rerunningoutoftime.Isthereanythingelseweshoulddi scuss?Isthereanyotherbusiness?Theseexpressionswhichareusedwhenexplainingproced ure:Toexplai ntheorderi nwhichcertai nthi ngsared on e:FirstofallThen extthi ngyouhavetodois Andthemfinally Toaddafurtherpoint:MakesureyouOh,andbytheway,dontforgetto

22、 Oh,andbecarefulnotto Tocheckthattheotherpersonisfollowingyou,orh asunderstood:OK,soisthatclear?Doesthatseemtomakesense?Sothereweare.Doyouhavean yquestions?Ifyouwanttoasksomeonetoexplainsomethingtoyou,youcansay:Excuseme,cou ldyoushowmehowto ?Iwonderifyoucouldtellmehowthisworks?Ifyouhaven tunderstood

23、theexplain,orifyoucan tfollowtheinstructions,orifyouwanttocheckthatyou veunderstoodsofar,youcansay:I msorry,Ididn tquitefollowyouthere.I msorry,whatdid yousaythatpartwascalled?Whenyouthinkyou reunderstood,youcansay:IfI veunderst oodright Soisthebasicideathat ?Youmean-商務(wù)方面口語(yǔ)和寫作 小 Tips 2Complainingabo

24、utpoorperformanceI mcalling/phoning/writingtocomplainabout The re ssomesortofdelay/hold - up/problem.The reseemstobeaproblemwith Thingsareinamess.Somethinghasgonewrongsomewhere.Thereseemstobeaprobleminthesystem.I dliketomakeaformalcomplaint.What sgoingon?Canyoutellmewhat shappening?Who sinchargeofthis?Couldyoulookintot his?RespondingtocomplaintsI lllookintothisandgetbacktoyou.MycolleagueMr./MsXdealswiththis.1 llgethim/hertocallyouback.1 mafraidthere sb