車隊(duì)創(chuàng)建青年文明號(hào)工作匯報(bào)

1、車隊(duì)創(chuàng)建青年文明號(hào)工作匯報(bào) 我們將車隊(duì)定位為學(xué)習(xí)型車隊(duì)、自控型車隊(duì)、奉獻(xiàn)型車隊(duì)、和諧型車隊(duì)，并著力打造這支四型車隊(duì)。 一、以學(xué)習(xí)教育為基石，以綜合培訓(xùn)為抓手，重實(shí)效，求提高，全力打造學(xué)習(xí)型車隊(duì) 車隊(duì)始終將學(xué)習(xí)教育放在首位，營(yíng)造濃厚學(xué)習(xí)氛圍，全提高自身綜合素質(zhì)和思想素質(zhì)，多形式、多層次、多渠道開(kāi)展教育活動(dòng)，牢固樹(shù)立隊(duì)員的青年文明號(hào)的服務(wù)理念，帶動(dòng)隊(duì)員們服務(wù)乘客和奉獻(xiàn)社會(huì)的激情。1、堅(jiān)持理論引導(dǎo)，增強(qiáng)政治素質(zhì)。嚴(yán)格堅(jiān)持政治學(xué)習(xí)制度，狠抓隊(duì)員的政治學(xué)習(xí)，使隊(duì)員牢記青年文明號(hào)的使命和責(zé)任，勤奮工作，保障安全，服務(wù)社會(huì)。2、開(kāi)展思想教育，樹(shù)立服務(wù)意識(shí)。通過(guò)對(duì)相關(guān)文件、宣傳資料的學(xué)習(xí)，提升隊(duì)員的服務(wù)意識(shí)，

2、并在營(yíng)運(yùn)過(guò)程中，用行動(dòng)踐諾親情化服務(wù)。3、加強(qiáng)服務(wù)意識(shí)，提升服務(wù)水平。通過(guò)學(xué)習(xí)行業(yè)規(guī)范、專業(yè)技能和先進(jìn)事跡，提高隊(duì)員自身業(yè)務(wù)能力，苦練“內(nèi)功”。為了擴(kuò)展為乘客服務(wù)的內(nèi)涵，隊(duì)員們進(jìn)行了導(dǎo)游培訓(xùn)。為了迎接北京奧運(yùn)會(huì)，隊(duì)員們積極參加公司開(kāi)辦的“我與奧運(yùn)同行” 英語(yǔ)培訓(xùn)班，提出了“我參與、我奉獻(xiàn)、我快樂(lè)”的迎奧運(yùn)主題口號(hào)。在北京奧運(yùn)會(huì)開(kāi)幕之前，車隊(duì)隊(duì)員都做到了能聽(tīng)懂、會(huì)說(shuō)50句的常用英語(yǔ)口語(yǔ)。 二、以自身建設(shè)為保障，以開(kāi)展活動(dòng)為載體，設(shè)機(jī)構(gòu)，立制度，全力打造自控型車隊(duì) 不斷鞏固組織、加強(qiáng)領(lǐng)導(dǎo)，完善機(jī)制，規(guī)范各種規(guī)章制度，確保青年文明號(hào)車隊(duì)持續(xù)有效地開(kāi)展工作。 1、用規(guī)章制度保障隊(duì)伍建設(shè)。公司設(shè)立了青年

3、文明號(hào)創(chuàng)建機(jī)構(gòu)，指導(dǎo)創(chuàng)建工作正常有序開(kāi)展。不斷完善青年文明號(hào)管理制度、服務(wù)承諾制度、例會(huì)制度、有責(zé)投訴摘牌制度等等。在“五有五無(wú)”的創(chuàng)建標(biāo)準(zhǔn)基礎(chǔ)上，結(jié)合實(shí)際，又制定并出臺(tái)了通利公司青年文明號(hào)管理辦法、三星級(jí)、四星級(jí)、五星級(jí)標(biāo)準(zhǔn)，車隊(duì)隊(duì)員與公司簽訂了青年文明號(hào)責(zé)任狀。 2、用集體活動(dòng)培養(yǎng)隊(duì)員自覺(jué)自控。對(duì)于公司組織的每次活動(dòng)，青年文明號(hào)車隊(duì)都認(rèn)真組織，細(xì)致準(zhǔn)備，積極參加，出色完成，出勤率均達(dá)100%。隊(duì)員們充分發(fā)揚(yáng)了自覺(jué)自治的精神，自覺(jué)召開(kāi)例會(huì)，自主策劃活動(dòng)，自行組織工作，形成了一個(gè)有自控體制的團(tuán)隊(duì)，使青年文明號(hào)工作起到了事半功倍的效果。 三、以優(yōu)質(zhì)服務(wù)為主旨，以服務(wù)社會(huì)為目標(biāo)，創(chuàng)精品，樹(shù)品牌，全

4、力打造奉獻(xiàn)型車隊(duì) 隊(duì)員們堅(jiān)持全心全意為乘客服務(wù)、為社會(huì)服務(wù)的意識(shí)，培養(yǎng)了一種奉獻(xiàn)精神。助人為樂(lè)、見(jiàn)義勇為的典型不斷涌現(xiàn)，公益活動(dòng)也不斷推陳出新。兩年中，“青年文明號(hào)”隊(duì)員共開(kāi)展活動(dòng)20余次，記錄在案的好人好事230余件，針對(duì)青年文明號(hào)一隊(duì)的宣傳報(bào)道逾百篇，在社會(huì)上產(chǎn)生很大的反響。 （一）好人好事不斷涌現(xiàn)。江斌，身為隊(duì)長(zhǎng)，拾金不昧、見(jiàn)義勇為、溫情服務(wù)，事事為人先，為大家做好了表率。袁海濱，費(fèi)了幾番周折將乘客遺落的裝有1萬(wàn)多元的提包送還了失主。彭樹(shù)明，拾到3萬(wàn)余元現(xiàn)金歸還了失主，馮桂芝，救助暈倒在車站的女孩，王春雨，為高考生提供了溫情的義務(wù)接送服務(wù)，岳修偉，勇救傳銷青年他們的事跡充分發(fā)揚(yáng)了青年文明

5、號(hào)的優(yōu)良傳統(tǒng)，和高尚的思想道德品質(zhì)，更體現(xiàn)出了青年文明號(hào)的服務(wù)宗旨和職業(yè)道德。 （二）主題活動(dòng)成效明顯。青年文明號(hào)車隊(duì)依托重要節(jié)日，不斷開(kāi)展一系列的主題活動(dòng)。雷鋒日帶殘疾人游覽市景；元宵節(jié)為殘疾人送去元宵；兒童節(jié)帶孤兒院的孩子們出去游玩；每逢六月份高考時(shí)期，青年文明號(hào)隊(duì)員自發(fā)成立了高考護(hù)送隊(duì)，為考生提供點(diǎn)對(duì)點(diǎn)的接送服務(wù)；八一建軍節(jié)，隊(duì)員們帶領(lǐng)鐘鼓樓社區(qū)的老戰(zhàn)士們?nèi)⒂^淮塔新館，同時(shí)也接受了一次愛(ài)國(guó)主義教育，使大家的心靈接受了一次洗禮；在春節(jié)、十一、重陽(yáng)等重要節(jié)日，開(kāi)展特殊人群的優(yōu)惠乘車活動(dòng)。并根據(jù)不同時(shí)期的需要，開(kāi)展形式多樣的創(chuàng)建活動(dòng)。同時(shí)，主動(dòng)聯(lián)系困難失學(xué)兒童，集體捐資，幫助完成學(xué)業(yè)?！?.

6、12”四川汶川特大地震發(fā)生后，青年文明號(hào)隊(duì)員捐款近2000元，并在公司設(shè)立捐款點(diǎn)，向廣大市民、駕駛員募集善款近2萬(wàn)元。還免費(fèi)拉載22名市民到紅十字會(huì)捐款；并免費(fèi)拉乘50余名市民到徐州市紅十字會(huì)登記血型并留下聯(lián)系方式。同時(shí)，為來(lái)我市救治的四川地震傷員發(fā)放免費(fèi)服務(wù)卡，先后為12名傷員家屬提供免費(fèi)乘車服務(wù)。在全國(guó)哀悼日，青年文明號(hào)車隊(duì)隊(duì)員自發(fā)將車停到公司院內(nèi)進(jìn)行鳴笛、默哀。在開(kāi)展公益活動(dòng)中青年文明號(hào)的每一位隊(duì)員都已經(jīng)感受身上的責(zé)任，創(chuàng)建意識(shí)在潛移默化中得以升華，為車隊(duì)和公司乃至行業(yè)增加了美譽(yù)度。這些感人至深的事跡均被徐州電視臺(tái)、徐州日?qǐng)?bào)、彭城晚報(bào)、都市晨報(bào)、徐州廣播臺(tái)進(jìn)行報(bào)道，在市民乘客中引起很大的

7、反響。 四、以以人為本為基點(diǎn)，以創(chuàng)新載體為依托，增交流，促溝通，全力打造和諧型車隊(duì) 車隊(duì)在創(chuàng)建過(guò)程中，始終堅(jiān)持以人為本的理念，在春節(jié)、五四、中秋、國(guó)慶等節(jié)日，車隊(duì)隊(duì)員會(huì)聚在一起召開(kāi)座談會(huì)、茶話會(huì)、聯(lián)歡會(huì)，對(duì)創(chuàng)建工作進(jìn)行交流、探討，進(jìn)一步增強(qiáng)創(chuàng)建意識(shí)。公司也會(huì)定期組織隊(duì)員去短途旅游，在放松身心的同時(shí)，加強(qiáng)隊(duì)員之間、隊(duì)員與公司之間的交流，為更好的工作奠定堅(jiān)實(shí)的基礎(chǔ)。 創(chuàng)建工作永無(wú)止境，青年文明號(hào)工作永遠(yuǎn)屬于創(chuàng)建階段！我們將繼續(xù)發(fā)揚(yáng)企業(yè)精神，青春獻(xiàn)崗位，服務(wù)爭(zhēng)一流，用青春的誓言，扎實(shí)的行動(dòng)，書(shū)寫青年文明號(hào)的華章！ dkagtgkqcwa3p tgz7r4i30ka1dkaghn3xtkknbycud

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12、kknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcw

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14、wgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92

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