喜來登(Sheraton)酒店房務(wù)部樓層領(lǐng)班崗位職責

1、精品文檔你我共享 Job Summary: Respon sible for clea nli ness and service on assig ned guest room floors duri ng shift. 崗位概述： 當班時負責所分配的樓層的清潔及服務(wù) Duties & Resp onsibilities: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Respon sible for assig ned floors and guest rooms duri ng shift Work c

2、losely with the Rece pti on to en sure correct room status at all times. En sure highest sta ndard of clea ning in assig ned areas En sure guest p rivacy is res pected whe n DND status is dis pl ayed Sup ervise tur ndow n service Respon sible for strict key con trol Insp ect regularly guestroom corr

3、idors and p ublic areas Rep ort maintenance issues promp tly to Engin eeri ng En sure comp lia nee of Lost & Fou nd p rocedures Keep floor linen rooms n eat and tidy Mon itor pr oductivity of the un it P reve nt and resolve grieva nces Resolve dis putes Disci pline staff whe n n ecessary Check House

4、keeping associate s grooming, personal hygiene and appearanee Assist with the preparation of associate s duty roster Facilitate multiskilli ng Assist with staff tra ining and devel opment Provide ongoing advice and support to associate s under your supervision 20. Supervise associates performanee 21

5、. 22. 23. 24. 25. 26. 27. 28. 29. 30. Provide one to one in structi on to staff members whe n required Deliver high quality service to guests En sure guest n eeds and reason able requests are met Seek opp ortu nities to con ti nually imp rove guest service, by reporting guest comme nts Take approp r

6、iate acti on to resolve guest com plaints P romote the hotel and Sherat on p roducts and services Maintain a high level of pr oduct and service kno wledge in order to explain and sell services and facilities to guests Adher e to the hotel s security and emergency policies and procedures Log security

7、 in cide nts and accide nts in accorda nee with hotel requireme nts Adhere to hotel clea ning and maintenance pr ograms 職責義務(wù): 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 當班時負表所有分配的樓層和客房 與接待部門密切合作確保任何時間內(nèi)正確的房態(tài) 確保所分配的區(qū)域的高度清潔 確保在請勿打擾”狀態(tài)下客人的隱私被維護 監(jiān)督夜

8、床服務(wù) 負責鑰匙的嚴格控制 對客房的走廊和公共區(qū)域進行常規(guī)檢查 迅速向工程部匯報維護活動 確保依照失物招領(lǐng)程序辦事 維持樓層布草房的干凈和整潔 監(jiān)督單元工作效率 避免和調(diào)解抱怨 解決爭端 約束員工遵守紀律 檢查客房部員工的儀表，個人衛(wèi)生和形象 協(xié)助準備員工排班表 鼓勵員工掌握多技能 協(xié)助進行員工的培訓和發(fā)展 給予所管轄的員工以不斷的建議和支持 指導員工表現(xiàn) 必要時對員工進行個別面對面指導 提供高品質(zhì)的對客服務(wù) 確?？腿诵枨笈c合理的要求被滿足 通過匯總客人的意見匯總，尋找機會不斷發(fā)展對客服務(wù) 采取合適的行動解決客人的抱怨 促銷酒店與喜來登的產(chǎn)品與服務(wù) 維持對產(chǎn)品和服務(wù)的高度了解以便于向客人解釋和

9、銷售服務(wù)和設(shè)施 AAAAAA 31. Ensure a high level of cleaning is maintained in your work area 32. Ensure all reporting and servicing deadlines are met on a timely basis 33. Carry out other tasks as directed by your supervisors 28. 29. 30. 31. 32. 33. 堅持酒店安全制度、緊急情況 依照酒店要求記錄安全日志和事故記錄 堅持酒店的清潔和養(yǎng)護 保持維護所在工作區(qū)域的高度整潔 保

10、證所有報告和服務(wù)都按時完成 完成你上級交待的其它任務(wù) Job Knowledge / Skill: Good kno wledge of Housekee ping Guest floors daily op erati on. 專業(yè)知識技能： 具有良好的管家部樓層日常操作方面的知識。 Education: Graduate from college or can be rep laced by adequate exp erie nee. 教育： 大學畢業(yè)或具有與之相等的豐富的工作經(jīng)驗。 Exp erience: Mini mum 2 years to be room atte ndant

11、and 1 year sup ervisor in Housekee ping 經(jīng)驗： 至少具有管家部 2年樓層服務(wù)員和1年主管工作經(jīng)驗。 精品文檔你我共享 北國風光， 望長城內(nèi)外， 山舞銀蛇， 飄。 上下，頓失滔滔。 dep artme nt. Additional Skill required: Good sup ervisor to people and commu ni cati on abalitity. Can sp eak some En glish at least can read from Housekee ping Fiedlio. 其它技能要求： 良好的管理及溝通能力。 能說簡單的英文，能從電腦上讀懂房態(tài)。 喜來登（S