酒店常用英語詞匯和對話

1、酒店英語必備英文詞匯飲食篇之其他小吃  meat 肉   beef 牛肉   pork 豬肉   chicken 雞肉   mutton 羊肉   bread 面包   steamed bread 饅頭   rice noodles 米粉  fried rice noodles 河粉  steamed vermicelli roll 腸粉  macaroni 通心粉  bean thread 冬粉   bean curd with odor 臭豆腐  fl

2、our-rice noodle 面粉   noodles 面條   instinct noodles 速食面   vegetable 蔬菜   crust 面包皮   sandwich 三明治   toast 土司   hamburger 漢堡   cake 蛋糕   spring roll 春卷   pancake 煎餅   fried dumpling 煎貼   rice glue ball 元宵   glue pudding 湯圓   millet

3、congee 小米粥   cereal 麥片粥   steamed dumpling 蒸餃   ravioli 餛飩 酒店英語必備詞匯-飲食篇之牛排與酒  breakfast 早餐   lunch 午餐   brunch 早午餐   supper 晚餐   late snack 宵夜   dinner 正餐   ham and egg 火腿腸   buttered toast 奶油土司   French toast 法國土司   muffin 松餅   c

4、heese cake 酪餅   white bread 白面包   brown bread 黑面包   French roll 小型法式面包   appetizer 開胃菜   green salad 蔬菜沙拉   onion soup 洋蔥湯   potage 法國濃湯   corn soup 玉米濃湯   minestrone 蔬菜面條湯   ox tail soup 牛尾湯   fried chicken 炸雞   roast chicken 烤雞   ste

5、ak 牛排   T-bone steak 丁骨牛排   filet steak 菲力牛排   sirloin steak 沙朗牛排   club steak 小牛排   well done 全熟   medium 五分熟   rare 三分熟   beer 啤酒   draft beer 生啤酒   stout beer 黑啤酒   canned beer 罐裝啤酒   red wine 紅葡萄酒   gin 琴酒   brandy 白蘭地  

6、whisky 威士忌   vodka 伏特加   on the rocks 酒加冰塊   rum 蘭酒   champagne 香檳 酒店英語必備詞匯飲食篇之糖與蜜餞  jerky 牛肉干   dried beef slices 牛肉片  dried pork slices 豬肉片   confection 糖果   glace fruit 蜜餞   marmalade 果醬   dried persimmon 柿餅   candied melon 冬瓜糖 

7、0; red jujube 紅棗   black date 黑棗   glace date 蜜棗   dried longan 桂圓干   raisin 葡萄干   chewing gum 口香糖   nougat 牛乳糖   mint 薄荷糖   drop 水果糖   marshmallow 棉花糖   caramel 牛奶糖   peanut brittle 花生糖   castor sugar 細(xì)砂白糖  granulated sugar 砂糖  

8、sugar candy 冰糖   butter biscuit 奶酥   rice cake 年糕   moon cake 月餅   green bean cake 綠豆糕   popcorn 爆米花   chocolate 巧克力   marrons glaces 糖炒栗子 酒店英語必備飲食篇之蔬菜與調(diào)味品  string bean 四季豆   pea 豌豆   green soy bean 毛豆   soybean sprout 黃豆芽   mung bean sprou

9、t 綠豆芽   bean sprout 豆芽   kale 甘藍(lán)菜   cabbage 包心菜; 大白菜  broccoli 花椰菜   mater convolvulus 空心菜   dried lily flower 金針菜   mustard leaf 芥菜   celery 芹菜   tarragon 蒿菜  beetroot, beet 甜菜   agar-agar 紫菜   lettuce 生菜   spinach 菠菜   leek 韭菜 &

10、#160; caraway 香菜   hair-like seaweed 發(fā)菜   preserved szechuan pickle 榨菜   salted vegetable 雪里紅   lettuce 萵苣   asparagus 蘆薈   bamboo shoot 竹筍   dried bamboo shoot 筍干   chives 韭黃   ternip 白蘿卜   carrot 胡蘿卜   water chestnut 荸薺   ficus tikaua 地瓜

11、  long crooked squash 菜瓜   loofah 絲瓜   pumpkin 南瓜   bitter gourd 苦瓜   cucumber 黃瓜   white gourd 冬瓜   gherkin 小黃瓜   yam 山芋   taro 芋頭   beancurd sheets 百葉   champignon 香菇   button mushroom 草菇   needle mushroom 金針菇   agaric

12、us 蘑菇   dried mushroom 冬菇   tomato 番茄   eggplant 茄子   potato, spud 馬鈴薯   lotus root 蓮藕   agaric 木耳   white fungus 百木耳   ginger 生姜   garlic 大蒜   garlic bulb 蒜頭   green onion 蔥   onion 洋蔥   scallion, leek 青蔥   wheat gluten 面筋  

13、 miso 味噌   seasoning 調(diào)味品   caviar 魚子醬   barbeque sauce 沙茶醬   tomato ketchup, tomato sauce 番茄醬   mustard 芥茉   salt 鹽  sugar 糖   monosodium glutamate , gourmet powder 味精   vinegar 醋   sweet 甜   sour 酸   bitter 苦   lard 豬油   peanut o

14、il 花生油   soy sauce 醬油   green pepper 青椒  paprika 紅椒  star anise 八角   cinnamon 肉掛   curry 咖喱   maltose 麥芽糖 酒店英語必備英文詞匯飲食篇之水果  pineapple 鳳梨   watermelon 西瓜   papaya 木瓜   betelnut 檳榔   chestnut 栗子   coconut 椰子   ponkan 碰柑   tange

15、rine 橘子   mandarin orange 橘   sugar-cane 甘蔗   muskmelon 香瓜   shaddock 文旦   juice peach 水蜜桃  pear 梨子   peach 桃子   carambola 楊桃   cherry 櫻桃   persimmon 柿子  apple 蘋果   mango 芒果   fig 無花果   water caltrop 菱角   almond 杏仁  

16、; plum 李子   honey-dew melon 哈密瓜   loquat 枇杷   olive 橄欖   rambutan 紅毛丹   durian 榴梿   strawberry 草莓   grape 葡萄   grapefruit 葡萄柚   lichee 荔枝   longan 龍眼   wax-apple 蓮霧   guava 番石榴   banana 香蕉 酒店英語必備英文詞匯飲食篇之飲料  beverages 飲料   soy

17、a-bean milk 豆?jié){   syrup of plum 酸梅湯   tomato juice 番茄汁   orange juice 橘子汁   coconut milk 椰子汁   asparagus juice 蘆薈汁   grapefruit juice 葡萄柚汁  vegetable juice 蔬菜汁   ginger ale 姜汁   sarsaparilla 沙士   soft drink 汽水   coco-cola (coke) 可口可樂   tea l

18、eaves 茶葉   black tea 紅茶   jasmine tea 茉莉（香片）  tea bag 茶包   lemon tea 檸檬茶   white goup tea 冬瓜茶   honey 蜂蜜   chlorella 綠藻   soda water 蘇打水   artificial color 人工色素   ice water 冰水   mineral water 礦泉水   distilled water 蒸餾水   long-life milk

19、保久奶   condensed milk 煉乳；煉奶   cocoa 可可   coffee mate 奶精   coffee 咖啡   iced coffee 冰咖啡  white coffee 牛奶咖啡   black coffee 純咖啡   ovaltine 阿華田   chlorella yakult 養(yǎng)樂多   essence of chicken 雞精   ice-cream cone 甜筒   sundae 圣代；新地   ice-cream 雪糕

20、  soft ice-cream 窗淇淋   vanilla ice-cream 香草冰淇淋   ice candy 冰棒   milk-shake 奶昔   straw 吸管 酒店英語必備飲食篇西餐與日本料理  menu 菜單   French cuisine 法國菜   today's special 今日特餐   chef's special 主廚特餐   buffet 自助餐   fast food 快餐   specialty 招牌菜  

21、continental cuisine 歐式西餐  aperitif 飯前酒   dim sum 點(diǎn)心   French fires 炸薯?xiàng)l   baked potato 烘馬鈴薯   mashed potatoes 馬鈴薯泥   omelette 簡蛋卷   pudding 布丁   pastries 甜點(diǎn)   pickled vegetables 泡菜   kimchi 韓國泡菜   crab meat 蟹肉   prawn 明蝦   con

22、ch 海螺   escargots 田螺braised beef 燉牛肉   bacon 熏肉   poached egg 荷包蛋   sunny side up 煎一面荷包蛋   over 煎兩面荷包蛋   fried egg 煎蛋   over easy 煎半熟蛋   over hard 煎全熟蛋   scramble eggs 炒蛋   boiled egg 煮蛋   stone fire pot 石頭火鍋   sashi 日本竹筷   sake 日本米酒 &

23、#160; miso shiru 味噌湯   roast meat 鐵板烤肉   sashimi 生魚片   butter 奶油 酒店英語必備英文詞匯飲食篇之中餐  bear's paw 熊掌   breast of deer 鹿脯   beche-de-mer; sea cucumber 海參   sea sturgeon 海鱔   salted jelly fish 海蜇皮    kelp, seaweed 海帶   abalone 鮑魚   shark fin

24、魚翅   scallops 干貝   lobster 龍蝦   bird's nest 燕窩   roast suckling pig 考乳豬   pig's knuckle 豬腳   boiled salted duck 鹽水鴨   preserved meat 臘肉   barbecued pork 叉燒   sausage 香腸   fried pork flakes 肉松   BAR-B-Q 烤肉   meat diet 葷菜   veget

25、ables 素菜   meat broth 肉羹   local dish 地方菜   Cantonese cuisine 廣東菜   set meal 客飯   curry rice 咖喱飯   fried rice 炒飯   plain rice 白飯   crispy rice 鍋巴   gruel, soft rice , porridge 粥   noodles with gravy 打鹵面   plain noodle 陽春面   casserole 砂鍋

26、60; chafing dish, fire pot 火鍋  meat bun 肉包子   shao-mai 燒麥   preserved bean curd 腐乳   bean curd 豆腐   fermented blank bean 豆豉   pickled cucumbers 醬瓜   preserved egg 皮蛋   salted duck egg 咸鴨蛋   dried turnip 蘿卜干 酒店英語必備英文詞匯-飲食篇之餐具  coffee pot 咖啡壺   co

27、ffee cup 咖啡杯   paper towel 紙巾   napkin 餐巾   table cloth 桌布   tea -pot 茶壺   tea set 茶具   tea tray 茶盤   caddy 茶罐   dish 碟   plate 盤   saucer 小碟子   rice bowl 飯碗   chopsticks 筷子   soup spoon 湯匙   knife 餐刀   cup 杯子   glass 玻璃

28、杯   mug 馬克杯   picnic lunch 便當(dāng)   fruit plate 水果盤   toothpick 牙簽  information desk 問訊處 reception office 接待室 hotel register 旅客登記簿 registration form 登記表 newsstand 售報(bào)處 postal service 郵局服務(wù)處 shop 小賣部 bar 酒吧間 lounge 休息廳 roof garden 屋頂花園 billiard-room 球房 dining-room, dining hall 餐廳 m

29、en's room 男盥洗室 ladies' room 女盥洗室 cloak-room 存衣處 basement 地下室 cellar 地窖 broom closet 雜物室 room number 房間號碼 room key 房間鑰匙 suite 一套房間 single room 單人房間 double room 雙人房間 sitting-room, living-room 起居室 sofa, settee 長沙發(fā) easy chair 安樂椅 armchair 扶手椅 wicker chair 藤椅 folding chair 疊椅 swivel chair 轉(zhuǎn)椅 rock

30、ing chair 搖椅 stool 凳子 stool 凳子 bench 條凳 tea table 茶幾 desk 書桌 bookcase 書櫥 bookshelf 書架 wardrobe 衣柜 built-in wardrobe, closet 壁櫥 chest of drawers 五斗櫥 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 單人床 double bed 雙人床 twin beds 成對床 mattress 褥子 quilt 被 blanket 毯子 sheet 床單 bedspread 床罩 cotton terry blanket 毛巾被

31、 pillow 枕頭 pillow 枕頭 pillowcase 枕套 mat 席 cushion 墊子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷熱自來水龍頭 sprinkle-nozzle, (shower) nozzle 噴頭 dressingtable 梳妝臺 mirror 鏡子 washbasin 洗臉盆 towel 毛巾 bath wat towel 地巾 toilet, lavatory, washroom 衛(wèi)生間 water closet, W.C. 廁所；抽水馬桶 toilet

32、 roll, toilet paper 衛(wèi)生紙 soap 肥皂 bath-tub 浴缸 shower cap 浴帽 shampoo 洗發(fā)水 conditioner 護(hù)發(fā)素 bath foam 淋浴液 body lotion 潤膚露 comb 梳子 tooth-paste牙膏 tooth-brush 牙刷 cotton tips 棉簽 hair dryer電吹頭 shaver 剃須刀 slippers 拖鞋 ashtray煙灰缸 match 火柴 cloth brush 衣刷 hand towel方巾 Tissue 面巾紙bath towel 浴巾 bathrobe 浴衣 towel rail,

33、 towel rack 毛巾架 sponge 海綿 waste-paper basket 廢紙簍 thermometer 溫度計(jì) balcony 陽臺 balcony 陽臺 sash window 上下開關(guān)窗 shutters 百葉窗 transom, transom window 氣窗 curtain 窗簾 lace curtain 挑花窗簾 windowsill 窗臺 air-conditioned 有空調(diào)設(shè)備的 radiator 暖氣片 central heating 暖氣 ashtray 煙灰碟 smoking set 煙具 electric fan 電扇 chandelier, pe

34、ndant lamp 吊燈 fluorescent lamp 日光燈 desk lamp 臺燈 bedside lamp 床頭燈 floor lamp 落地?zé)?wall lamp 壁燈 lampshade 燈罩 bulb holder 燈頭 bulb 燈泡 screw-type bulb 羅口燈泡 bayonet-type bulb 卡口燈泡 frosted bulb 磨砂燈泡 opal bulb, opaque bulb 乳白燈泡 switch 開關(guān) socket 插座 plug 插頭 telephone 電話 electric iron 電熨斗 peg, hook 衣鉤 clothes-h

35、anger 衣架 door-mat 門前的擦鞋棕墊 manager 經(jīng)理 attendant 服務(wù)員 desk clerk 值班服務(wù)員 waiter （餐廳）服務(wù)員 waitress （餐廳）女服務(wù)員 rent 租金 bill 賬單cashier 出納 check in 入住登記 check out 辦理退房手續(xù) deluxe suite豪華套間 dining hall 餐廳 double room 雙人間 foreign exchange counter 外幣兌換處 hotel directory 旅館指南 hotel lobby 飯店大堂 hotel rates 房價(jià) informatio

36、n desk 總臺 porter 行李員 reservation desk 預(yù)定處 room charge sheet 房價(jià)表 room with bath 帶有浴室的客房 room with good ventilation 通風(fēng)良好的客房 single room 單人間 suite 套間 telephone operator 總機(jī)接線員 對話酒店英語之交流用語-預(yù)訂酒店英語 Dialogue Aa: Good morning .Hilton Hotel. May I help you?b: Good morning .Have you got any vacancies for

37、the nights of 12th and 13th.I'd like to make a reservation for the two nightsa: All right .Single or double-room?b :Double-room please.a: Yes. we have a double -room available.b :Is that with or without bath?a: It's a room with shower and toilet ,sir.b: That sounds fine. Is there an air cond

38、itioner?a: Yes, but of course.B :How much will it be for one night?a: Let me see. A double-room $800 per night.b: Does that include breakfast?a: Yes. that includes a continental breakfast and a morning newspaper.b: Do you accept VISA?a: Yes, we do, what time will yo be arriving?b:I should be there a

39、roud 5:30 p.m on the 12th.a:Ok, sir ,Could I take your name and contact number, please?b:Yes,It's John Smith.It's New York 456-122a:Could you spell that, please?b:J-o-h-s-m-i-t-h.a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.b:That's right.Thank

40、you.a:Thank you sir. Good-bye. 酒店英語交流用語之餐廳點(diǎn)餐英語用語 點(diǎn)菜就餐的次序：找桌子 看菜單 點(diǎn)菜 付錢 離開 Have you got a table for two, please?請問您有兩個(gè)人的桌子嗎？  Have you booked a table? 您預(yù)定餐桌了嗎？ Have you made a reservation? 您預(yù)定了嗎？ smoking or non-smoking? 吸煙區(qū)還是非吸煙區(qū)？ Would you like something to drink? 您想喝什么？ Would yo

41、u like to see the menu? 您需要看菜單嗎？ Language Notes 三言兩語 點(diǎn)菜就餐的典型次序是：找一張桌子坐下看菜單點(diǎn)菜付錢離開。英語語言的表達(dá)基本上也是依照次順序?！坝啿汀痹谟⑽闹杏袃煞N說法，即to book a table 和make a reservation在英國以及在其它很多國家，餐廳一般劃分為吸煙區(qū)和非吸煙區(qū)。一進(jìn)餐廳，服務(wù)員會主動(dòng)征詢客人的意見，然后引領(lǐng)客人前往所選擇的區(qū)域就餐。打攪一下，我能看看菜單嗎？expression表達(dá) Excuse me, could I see the menu, please?打攪一下，我能看看菜

42、單嗎？ Are you ready to order?您現(xiàn)在可以點(diǎn)餐嗎？ first course/stasrters第一道菜開胃菜 maincourse主菜dessert甜食 Could I have the bill, please?請拿賬單來，好嗎？ How would you like to pay?請問您怎樣付款？ Language Notes三言兩語 在西餐廳就餐，菜單一般由三類不同的菜別組成。the first course或者starters是指第一道菜，往往是湯、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是魚和炸土豆條，它同“roast beef an

43、d york shir pudding牛肉布丁”、“shepherd spie牧羊人的餡餅”一樣，都是典型的英國傳統(tǒng)菜肴。最后一道是甜食或冷或熱，但都是甜的。西方飲食習(xí)慣是先吃咸的，后吃甜的。西餐菜單名目繁多，有時(shí)不易讀懂。遇到這種情況，可以請服務(wù)員解釋一下。餐廳里的對話Conversation In A Restaurant Hugh is ordering a meal in a restauranta few moments later Emma: one sparkling waterHugh: Thanks very muchEmma: Are you ready to o

44、rder?Hugh: Yeah I think I am actually. Could I just have the soup to start please.Emma: That's minestrone, is that all right sir?Hugh: Yeah, that's fine, and for the main course could I have the chicken please?Emma: Chicken.Hugh: And just some vegetables and some boiled potatoes pleaseEmma:

45、Boiled potatoes, OK?Hugh: Thanks very much.Emma: OK.餐廳里的對話休正在餐廳點(diǎn)餐（過了一會兒） ?，敚阂环輲牡V泉水。 休：謝謝！ ?，敚耗F(xiàn)在可以點(diǎn)菜嗎？ 休：是的，可以。請先給我來一份例湯，好嗎今日的例湯是什么？ ?，敚菏且獯罄卟藴?，可 以嗎？ 休：可以。好的 至 于主菜，請給我一份雞肉，好嗎？ ?，敚弘u肉 休：再來一點(diǎn)蔬菜和煮土豆。 ?，敚褐笸炼埂：玫?。 休：謝謝！ ?，敚汉玫?。酒店英語常用交流用語·習(xí)慣銷售用語 1、What kind of rooms(foods) would you like to have?

46、您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價(jià)目表。3、We'll give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、We'll offer tour guides complimentary breakfasts.我們給陪同提供免費(fèi)早餐。5、We accept your terms.我們接受您的條件。6、May I introduce myself?讓我介紹我自己。7、May I present you a litter

47、souvenir?請接受我們的一點(diǎn)小紀(jì)念品。8、Let's drink to our friendship!為我們的友誼干杯！9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜歡中國菜嗎？12、What do you think of our service?您對我們的服務(wù)有什么意見？13、Thank you for your comments(compliment, suggestions)

48、.謝謝您給我們提的意見（贊揚(yáng)、建議）。14、I'm afraid it's against the hotel's regulations.這是違反飯店規(guī)章制度的。15、In our hotel we don't accept tips.我們飯店是不收小費(fèi)的。It's our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。Thank you all the same.然而，還是要謝謝您。16、I'm afraid you'll have to pay for the damage.您必

49、須賠償。17、Thank you for telling us about it.謝謝您告訴我們I'll look into the mater right away.我馬上去處理這件事情。18、I assure you it wont happen again.我保證此類事情不會再發(fā)生。19、Please don't worry, sir (madam)先生（夫人），請不必?fù)?dān)心。I will send someone up to your room right away.我馬上派人到你的房間去。20、I can't guarantee anything, but I&

50、#39;ll try my best.我不能保證，但我會盡力而為。21、What can I show you.您要買什么？22、How do you like this fashion (color, size, design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？23、The extra large size of this color is out of stock.這種顏色的特大號已經(jīng)賣完了。Please try us again tomorrow.請明天再來看看。24、They are altogether 175(one hundred and seventy-five) Yu

51、an.共計(jì)175元。You may pay in cash or with credit card.您可以付現(xiàn)金也可以用信用卡。25、You have made a good choice, you have very good taste.您真會買東西，眼力真好。酒店英語交流用語·前廳和客房部用語 1、Have you a reservation? 您預(yù)定過了嗎？2、May I know your name and room number?您能告訴我您的名字與房間號嗎？3、Here is your room key.給您房間鑰匙。4、Please pay at the c

52、ashier's desk over there.請去那邊帳臺付款。5、Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？6、Housekeeping, may I come in?客房服務(wù)員，我可以進(jìn)來嗎？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。8、I hope I'm not disturbing you.我希望沒有打擾您。9、One mom

53、ent, madam. I'll bring them to you right away.等一會兒，夫人。我馬上送來。10、I'll send for an electrician( doctor.)我給您請電工（大夫）。餐飲部：11、Sit down, please. Here is the menu.請坐，給您菜單，先生。May I take your order, sir?您要點(diǎn)菜嗎？12、What would you like to have, coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with

54、 you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？14、Service hours are:（餐廳）供應(yīng)時(shí)間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。6:30p.m.to 8:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。15、Here is the bill. Please sign it.這是您的賬單，請簽字。酒店英語之交流用語·征詢和指路用語 36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。37、Wh

55、at can I do for you.我能為您干點(diǎn)什么？38、Is there anything I can do for you?有什么能為您效勞的嗎？ 39、Just a moment, please.請稍等一下。40、May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以。Yes, of course.當(dāng)然可以。41、Go upstairs/downstairs.上樓/下樓。42、It's on the second (third) floor.在二（三）樓。43、Excuse me.對不起。Where is the washroom (re

56、stroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？This way, please.請這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。45、It's in the lobby near the main entrance.在大廳靠近大門。46、It's in the basement at the end of the corridor.在地下室走廊盡頭。酒店英語常用交流用語·習(xí)慣祝賀用語 13、Congratulations!祝賀您！14、Happy birthday!生日快樂！15、Happy new year!新年快樂！16、

57、Merry Christmas!圣誕快樂！17、Have a nice holiday!假日快樂 18、Wish you every success!祝您成功！答謝和答應(yīng)語:19、Thank you (very much).謝謝您（非常感謝）。20、Thank you for your advice (information, help)感謝您的忠告（信息、幫助）。21、It's very kind of you.謝謝，您真客氣。22、You are welcome.不用謝。23、Not at all.不用謝。Don't mention it.不用謝。24、It's m

58、y pleasure.非常高興為您服務(wù)。(With pleasure.)(My pleasure.)25、I am at your service.樂意為您效勞。26、Thank you for staying in our hotel.感謝您在我們酒店下榻。27、I'm sorry.很抱歉。28、Excuse me.對不起。29、I'm sorry, It's my fault.很抱歉。那是我的過錯(cuò)。30、Sorry to have kept you waiting.對不起，讓您久等了。31、Sorry to interrupt you.對不起，打擾您了。32、I&#

59、39;m sorry about this.對此表示抱歉。33、I apologize for this.我為此道歉。34、That's all right.沒關(guān)系。35、Let's forget it.算了吧酒店英語之交流用語·歡迎、問候用語 1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好?。ǔ醮我娒妫〨lad to meet you.很高興見到您。3、How are you?您好嗎？Fine, thanks. And you?很好，謝謝。

60、您好嗎？4、Welcome to our hotel (restaurant, shop).歡迎到我們賓館（餐廳、商店）來。5、Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得

61、愉快。（客人離店時(shí)）7、Have a good time!祝您過得愉快！8、*hotel, front desk. Can I help you?*飯店，前廳。您找誰？9、Sorry, I've dialed the wrong number.對不起，我撥錯(cuò)號了。10、May I speak to your general manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。11、Sorry, he is not in at the moment.對不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？12、Pardon.對不起

62、，請?jiān)僬f一遍，好嗎？I beg your pardon.對不起，請?jiān)僬f一遍，好嗎？Key Sentences（重點(diǎn)句子）一、結(jié)帳（Pay Bill）1I'd like to pay my bill now我想現(xiàn)在結(jié)賬。2Your name and room number，please？請問您的姓名和房間號碼？3Have you used any hotel services this morning？請問您今天早晨是否用過旅館內(nèi)的服務(wù)設(shè)施？4Four nights at 90 US dollors each， and here are the meals that you had at

63、 the hotelThat makes a total of 665 US dollars4個(gè)晚上，每晚90美元，加上膳食費(fèi)，總共是660美元。5Can I pay by credit card？我可以用信用卡支付嗎？6Please sign your name here請您在這里簽名。7 Excuse me We're leaving todayI'd like to pay our bills now勞駕。我們今天要離去了。我希望現(xiàn)在就把賬結(jié)清。8By the way，I'd like to tell you that the check-out time is 1200 noon，sir先生，順便告訴您，結(jié)賬后離開旅館時(shí)間是12點(diǎn)。9 How about the charge fo