商場(chǎng)、賣場(chǎng)日常英語(yǔ)

1、<1>問(wèn)候.打招呼:精選范本，供參考!<2>詢問(wèn)nice to meet you .（第一次見面） 見到你很高興Nice to see you again. 很高興又見到你，Hello, how are you doing?過(guò)得好嗎？Hi, there.嗨，你好！Hey!（表示一種向?qū)Ψ酱蛘泻?，喚起?duì)方的注意的 最常用口語(yǔ).）may I help you?我有什么可以幫到你嗎？Any help?有什么需要幫忙的嗎？（這是一個(gè)口語(yǔ)化的省略句，簡(jiǎn)單且常用.）Yes, where is the English section?是的,英語(yǔ)區(qū)域的書在哪里？Where is the

2、 book of the English-Chinese dictionary ?英漢字典的書在哪里？It s on five floor, 它們?cè)谖鍢?Go to the five floor, they are on your left hand.上去五樓，他們就在你的左手邊.If you need any other help, please ask the waiter for help or go to the information desk of second floor.如果你需要其它的幫助，請(qǐng)向營(yíng)業(yè)員或二樓服務(wù)臺(tái) 咨詢.Any other question?還有其它的問(wèn)題嗎？

3、No, thanks.沒(méi)有了，謝謝!It s my pleasure.很樂(lè)意幫助你.You're welcome.不用客氣.<3>收銀臺(tái)買單:Don't mention it.不值得一提.How much is it?多少錢？It's ¥18.9 altogether.總共 18.9 元。Ok, here you are. 好的，給你。Do you have some change?你有零錢嗎？May I pay by credit card?我可以用信用卡付款嗎？Of course. This way, please.<4>服務(wù)臺(tái)用語(yǔ)

4、:當(dāng)然，請(qǐng)這邊來(lái)。Please sign your name here請(qǐng)這里簽名。This is your change, please hold properly.這是你的零錢，請(qǐng)拿好。This book has CD, please go to the information desk to fetch.這本書有光盤，請(qǐng)到服務(wù)臺(tái)取。You can go to the information desk to handle a membership card free by this bill.你可以憑這張小票到服務(wù)臺(tái)免費(fèi)領(lǐng)一張會(huì)員卡。What can I do for you?我能為你做些什

5、么呢？May I ask what do you want? CD or membership card or ？請(qǐng)問(wèn)你想要什么呢？CD還是會(huì)員卡還是CD, please.光盤。Please show me your bill and the books of the CD.請(qǐng)把你的小票和有光盤的書給我。Membership card, please.會(huì)員卡。Ok, please fill in this form. Just your name and your number, that s ok.好的，請(qǐng)?zhí)顚戇@張表，就填寫你的名字和電話就好了。You can get a discount

6、use this card to buy the book andCD.用這張卡去買書和光盤可以打折。The more books you bought, the more discounts you get .你買的書越多，折扣就會(huì)打的越多。Help me to draw an invoice/receipt。幫我開張發(fā)票/收據(jù)。Please write the name of your company, thank you .請(qǐng)寫一下你公司名稱,謝謝。<5>公司的營(yíng)業(yè)時(shí)間：What time do you start a business ? 你們幾點(diǎn)開始營(yíng)業(yè)？9: 30 am

7、 .上午 9: 30 How late are you open?你們營(yíng)業(yè)到幾點(diǎn)？9: 30 in the evening, except Friday and Saturday evening, we are closed at 10:00晚上9: 30,除了星期五和星期六晚上10:00關(guān)門。How is the opening time?營(yíng)業(yè)時(shí)間是怎樣的？We are open at 9:30 am and open until 10:00 in the evening.<6>說(shuō)“再見”Thanks for coming.謝謝你的光臨。Welcome to come over

8、again.歡迎下次再光臨。<7>特殊情況：a）退款Sorry, there is the last book, I am afraid there is a damage in the CD, so this book do not have CD now, if you want the book we can give you a discount, if not we can give you a refund.對(duì)不起，這是最后一本了，恐怕光盤有破損，所以這本書就沒(méi) 光盤了，如果你要這本書，我們可以給你打折，如果不要，我 們給你退款。How much is the disc

9、ount? 打幾折？ Ten percent. 九折。Ok , give me a discount, I ll take it. 好的，幫我打折，我買這本書。Ok, wait a moment. 好的） 請(qǐng)等一下。I d like a refund.我想要退款。Ok ,give me your bill , I ll hold it for you. Please wait a moment.好的，給我你的小票，我會(huì)為你辦理，請(qǐng)稍等會(huì)。投訴I have a complaint.我要投訴。May I ask what made you feel unsatisfied ?請(qǐng)問(wèn)是什么令你感到不滿意呢？If your have any opinion on our service or other aspect )please put forward your valuable suggestions for us , we'll really appreciate it.如果你對(duì)我們的服務(wù)或其它方面有任何的不滿，請(qǐng)給我們提建議，我們會(huì)很感激的。We expect you t