GE 供應(yīng)商體系審核標(biāo)準(zhǔn)

1、 GENERAL BUSINESS（總體營(yíng)運(yùn)）Organization and Management (組織與管理)Support Questions:1. Provide updated organization chart for your business 提供貴司的最新組織流程圖2. Identify key staff members and responsibilities 確定關(guān)鍵成員和職責(zé)3. Outline responsibilities of key staff relative to operation objectives 概括關(guān)鍵成員的職責(zé)Scoring:1. Li

2、mited organization with roles of key players not clearly defined. Company would have difficulty supporting a new program start-up without significant staffing and/or plant and equipment expenditures.3. Organization appropriate for scope of current business. Roles are clearly defined and key players

3、have ability to lead company to current objectives. Company has ability to grow, but would have to expand staff and facilities to accommodate. 5. Organization is currently staffed to handle additional business. Roles are clearly defined and top positions are staffed with leaders capable of successfu

4、lly growing the company. Company is capable and willing to make expenditures to grow business. Comments/Deficiencies:_(Suggested Category Weight _4_) (Supplier Grade _)Operational Goals （營(yíng)運(yùn)目標(biāo)）Support Questions:1. What is your company mission? Key measurements? 貴司的使命？關(guān)鍵措施？2. What are your current yea

5、r business objectives? 今年的業(yè)務(wù)目標(biāo)？3. Compare current year objectives to historical performance. 今年和以往歷史成績(jī)的比較4. Discuss business reinvestment. Give examples of domestic and international reinvestment.討論商務(wù)再投資。舉例國(guó)內(nèi)和國(guó)外的投資5. Discuss your long-term business strategy. 長(zhǎng)期公司發(fā)展策略6. Are there any outstanding lega

6、l issues facing your company that could potentially hamper your ability to supply product under quoted circumstances?是否有突出的政策針對(duì)貴司，從而能潛在妨礙貴司提供產(chǎn)品的能力Does your company have a legal and policies compliance program? Is there any outstanding regulatory or safety complaints still pending? 是否有仍未解決的規(guī)定或安全隱患Sco

7、ring:1. Key measurements are neither defined nor communicated beyond staff level. Individual roles and responsibilities not defined to include accountability for meeting objectives. Goals are limited to short term with little long term planning evident.3. Key measurements are defined and communicate

8、d to all levels, and there is clear accountability for all key measurements. Long and short term strategic planning is part of total business plan.5. Key measurements are defined in detail and communicated and integrated into the work plan of each employee. Progress to goals is updated on regular ba

9、sis to entire business. Strategic long term growth is an important part of business plan.Comments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)Industry （行業(yè)背景）Support Questions:1. Describe your major competencies. 描述主要能力2. Are offshore suppliers a factor in current or future sales?

10、 可不用3. Where are your growth opportunities? 哪里有增長(zhǎng)機(jī)會(huì)4. What are your plans to capitalize on these opportunities? 如何利用這些機(jī)會(huì)5. Market share, average annual growth rates over the past 5 years for your major products?市場(chǎng)分額，過(guò)去5年來(lái)主要產(chǎn)品的平均年增長(zhǎng)率Scoring:1. Business positioned to maintain small share of total mark

11、et or niche business, with little funding for planning for future growth or acquisition. Current product offerings provide limited growth potential.2. Business is positioned well relative to others in industry, although they may not be one of the key suppliers within the industry. Product line offer

12、ings could provide opportunities for future growth potential.5. Company is clearly an industry leader and accounts for an above-average proportion of the total industry output. Product line offerings are innovative and varied enough to assure their market place leadership.Comments/Deficiencies:_(Sug

13、gested Category Weight _5_) (Supplier Grade _)Program Execution （體系執(zhí)行情況）Support Questions:1. What programs are currently underway in your facility? 在貴司目前采取哪些體系2. What was the last major program your company completed? How long did it take to complete?3. 最近完成的主要體系？花費(fèi)多長(zhǎng)時(shí)間來(lái)完成4. Are there any other majo

14、r programs currently under consideration by your company?5. 目前貴公司考慮進(jìn)行哪些其他的體系？4. Outline program management personnel and resources available for program implementation. 概要體系管理人員和執(zhí)行體系的可利用資源Scoring:1. Company has not implemented a mid/major program in recent past. Resources would limit scope of any pr

15、ogram undertaking. GEA would have to lend considerable resources to be assured of successful implementation.3. Company has successfully implemented mid/major programs in recent past. Resources would limit Programs to small or mid-sized. GEA would require a detailed implementation plan along with cor

16、rective action program before business could be awarded.5. Company successfully implements mid/major programs on a continuing basis. Resources are either available or could be obtained to assure successful execution of program. GEAs resource involvement would be limited primarily to program manageme

17、nt interface.Comments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)Supplier/Customer Interface （供應(yīng)商/客戶(hù)情況）Support Questions:1. Who are your major customers? 主要客戶(hù)2. Do your customers measure you? How? 客戶(hù)如何評(píng)估貴司？3. Who are your major suppliers? 主要供應(yīng)商？4. How do you measure them? 如何評(píng)審供應(yīng)

18、商5. Provide examples of current reports and performance measures (e.g., on-time shipments, availability by product). 就目前的報(bào)告和執(zhí)行方式提供一些事例Scoring:1. Company works primarily through blanket orders and has minimal contact with customers and supplier base. Quality, delivery and/or other issues are generall

19、y reactively handled on case by case basis.3. Company employs a representative who, as the primary customer contact personally handles most quality, delivery or customer questions. The representative will involve his plan resources on an as needed basis. Customer/supplier relationships are recognize

20、d as being important and are handled in a professional and amiable manner.5. Customer satisfaction is a key operational objective and company has systems in place to measure customer approval as well as supplier performance. Company has established programs that proactively address customer satisfac

21、tion as well as supplier performance.Comments/Deficiencies:_ (Suggested Category Weight _3_) (Supplier Grade _)Pricing（價(jià)格）Support Questions:1. What percent of sales are international? 海外銷(xiāo)售的比例？2. What are your plans for expanding into international markets?擴(kuò)充國(guó)際市場(chǎng)的計(jì)劃3. What competition do you see from

22、 international markets?從國(guó)際市場(chǎng)看，你們有何競(jìng)爭(zhēng)力4. Are you willing to share your cost structure with your customers?是否愿意與客戶(hù)共享成本結(jié)構(gòu)Do you have a formalized program for cost reduction and waste elimination? 是否有正式的體系，對(duì)于降低成本和消浪費(fèi)Do you pass cost savings to your customers? 是否把成本積累轉(zhuǎn)移給客戶(hù)Describe deflation/cost savings

23、history over the past few years.在過(guò)去一些年內(nèi)，描述成本節(jié)約歷史。Scoring:1. Company competes primarily in local/regional markets, or supplies a niche product. Little competition in this market.3. Company competes nationally for business, with some international markets served (mostly North American). Has ability to

24、 compete internationally, however, current infrastructure could not support a large export business.5. Customer base is worldwide due to ability to provide pricing competitive with anyone. Pricing has allowed them to develop a substantial international market base to complement domestic sales.Commen

25、ts/Deficiencies:_(Suggested Category Weight _3_) (Supplier Grade _)QUALITY質(zhì)量 Management Responsibility 管理職責(zé)Support Questions: 1. What is the quality policy, how is it communicated to ALL employees?公司的質(zhì)量政策是什么？如何告知全體雇員？2. Do the shop floor operators have the freedom to stop production if a quality iss

26、ue is suspected?懷疑質(zhì)量事件發(fā)生時(shí)， 工場(chǎng)操作者們有無(wú)自由停止生產(chǎn)？3. Are all senior management personnel measured on the quality of the product?是否用產(chǎn)品質(zhì)量評(píng)估所有高級(jí)管理人員4. Are the goals appropriate for the business? Are they tough enough? Is there evidence of a vision?目標(biāo)是否與業(yè)務(wù)相符。 是否太嚴(yán)？有何證據(jù)。5. What level of involvement does the mana

27、gement team have in dealing with quality issues? Is the Quality Manager expected to handle and resolve all issues?管理團(tuán)隊(duì)處理質(zhì)量問(wèn)題時(shí)涉及到哪一層？ 質(zhì)量經(jīng)理是否被認(rèn)為是要處理各解決所有問(wèn)題。Scoring:1. Quality organization exists, but there is no evidence of authority, vision, or strong tie to total business measurements. 3. Appropriat

28、e quality goals in place, but communication and tracking of the goals is not thorough.5. There is clear evidence that well defined, effective goals are in place and communicated, and that the progress toward those goals is understood by all levels of employees. Comments/Deficiencies:_(Suggested Cate

29、gory Weight _5_) (Supplier Grade _)（建議權(quán)重：）；（供應(yīng)商等級(jí)：_）Documentation文件Support Questions:1. Is the quality manual complete and up to date? Is it accessible to all employees and approved by upper management?質(zhì)量手冊(cè)完整及更新嗎？是否為全體雇員所理解以及是否已被高層批準(zhǔn)？2. Are there detailed quality instructions posted at the work stat

30、ions in the appropriate language?是否有詳細(xì)質(zhì)量指引用合適的語(yǔ)言擺放在工位。3. What is the process for change control?更改控制的過(guò)程是怎樣的？How are shop floor drawings controlled and updated? Is there a master listing?工場(chǎng)圖紙的控制和更新？有沒(méi)有主要清單。Are specifications and control plans documented?參數(shù)和控制計(jì)劃有沒(méi)有文件化。Scoring:1. Documentation exists,

31、but does not cover all areas and is not complete.3. Documentation exists for some, but not all areas, or is not complete.5. All documentation is complete and current, no nonconformity.Comments/Deficiencies:_(Suggested Category Weight _4_) (Supplier Grade _)Quality Planning質(zhì)量計(jì)劃Support Questions:1. Ar

32、e all new contracts reviewed prior to acceptance by appropriate personnel to ensure customer requirements are understood? 是否所有合同在被接受前都有合適的人員評(píng)審過(guò)并確定已明白客戶(hù)的要求？2. Do the reviews address supplier capability to meet customer requirements and resolution of non-capabilities?評(píng)審有沒(méi)有含關(guān)于供應(yīng)商能力能否滿(mǎn)足客戶(hù)要求？及無(wú)能力時(shí)的終止？3.

33、Are critical processes identified and quality plans developed to ensure process capability to 6 Sigma requirements?有沒(méi)有制定關(guān)鍵的過(guò)程定義和質(zhì)量計(jì)劃來(lái)保證過(guò)程能力滿(mǎn)足西格碼要求？Scoring:1. No procedure exists which applies to the quality system requirements or ability of supplier to meet customer needs. Many important personnel i

34、n sales, engineering, purchasing or other customer interfaces are unaware of or excluded from quality planning activities.3. Evidence exists that almost all customer requirements are defined, documented and receive capability assessment. Only one or two customer interfaces were unaware of some speci

35、fics of quality planning procedures. The shortcomings are not substantial in terms of capability assessment and have been corrected promptly. 5. All customer requirements are addressed with sound capability assessment. Corrective actions consistently investigate and improve contract review effective

36、ness to address non-compliance or customer complaints. Critical processes are 6 Sigma capable.Comments/Deficiencies:_(Suggested Category Weight _5_) (Supplier Grade _)Traceability/Inspection and Test追蹤檢驗(yàn)和測(cè)試Support Questions:1. Does the inspection and test plan include acceptance criteria, equipment,

37、 and documentation requirements?檢驗(yàn)和測(cè)試計(jì)劃有無(wú)包含接受標(biāo)準(zhǔn)，設(shè)備，以及文件化要求？2. Is incoming material held until the required inspections/tests are completed or necessary inspection/test reports are received and verified?是否拒收物料直至物料通過(guò)了要求的檢驗(yàn)和測(cè)試或必要的文件已經(jīng)被接受和已確認(rèn)。3. Is material inspected and identified from raw material to

38、finished product as required by the inspection and test plan?有沒(méi)有按檢驗(yàn)和測(cè)試計(jì)劃對(duì)物料進(jìn)行從原料到成品的驗(yàn)證和定義？4. Are traceability records kept from finished product to raw material? 有沒(méi)有從成品到原料的追蹤記錄？Scoring:1. Traceability exists only within production process, but not to raw material. No inspection and test plan exists.

39、 3. Traceability exists from finished product to raw material, but no documented procedure exists. Inspection and test plan exists and a record of results/status accompanies material throughout the production process. 5. Procedures are documented and maintained such that product can be traced from f

40、inished product to raw material. Specification and test plan exists (which includes acceptance criteria, equipment, and documentation) and a record of results/status accompanies material throughout the production process. Comments/Deficiencies:_(Suggested Category Weight _4_) (Supplier Grade _)Proce

41、ss Control/Statistical Process Control過(guò)程控制統(tǒng)計(jì)過(guò)程控制Support Questions:1. Have procedures been established and maintained for monitoring the variation in processes?有沒(méi)有確立和維護(hù)流程來(lái)監(jiān)視過(guò)程偏差。Control Plan:控制計(jì)劃Which departments (finishing, sub-assembly, etc.)哪個(gè)部門(mén)（成品，半成品等）CTQ characteristics參數(shù)Who does monitoring誰(shuí)監(jiān)視？

42、How often the characteristic is monitored (sample size / frequency) 監(jiān)視參數(shù)的頻率（抽樣大小頻率）Tools required（工具要求）Type of monitoring (SPC) 監(jiān)視類(lèi)型（）If out of control, what action to take失控時(shí)的行動(dòng)。Date and latest revision日期最新版本3. Are appearance standards in place?有適當(dāng)?shù)耐庥^標(biāo)準(zhǔn)？4. Have short term and long term capability studies been performed?有沒(méi)有做長(zhǎng)短期的能力分析？5. Are special cause variations in processes investigated and corrected?有沒(méi)有在過(guò)程中調(diào)查和糾正特殊偏差原因？Scoring:1. Little or no evidence of process control. 3. Operators understand and work to station instruction