BEC_商務(wù)英語_Business_Travel-文檔資料

1、Business Travel商務(wù)旅行What is business travel? Travels with business purposes.The purposes(目的) for business travel marketing activities營銷活動 negotiation談判 market research & investigation市場研究與調(diào)查 conference會議 trade fair & exhibition交易會及展覽 cross-regional technical exchange/product launch/ large-sca

2、le celebrations跨區(qū)域的技術(shù)交流、產(chǎn)品發(fā)布大型慶典I. An Introduction to Business Travel3. Tips for Business Travel Abroad 1) Planning the itinerary * Give some thought to the trips goals and their relative priorities. * Obtain names of possible contacts, arranging appointments, checking transportation schedules, and

3、confirm the most important meetings before the traveler leaves the country. * Keep the schedule flexible enough to allow for both unexpected problems and unexpected opportunities. * Check the normal workdays and business hours in the countries to be visited. Also take foreign holidays into account.

4、* Be aware that travel from one country to another may be restricted. 2) Business preparations for international travel * Language differences * Seasonal weather conditions in the countries to be visited * Health care (e.g. what to eat, special medical problems and prescription drugs) * Electrical c

5、urrent (e.g. a transformer or plug adapter) * Money (e.g. exchanging currency and using credit cards or travelers checks) * Transportation, accommodation and communication * Cultural differences * TippingBooking a flight: listening (Ex.1) Michael Burnett has asked his secretary to book a flight from

6、 London Heathrow Airport to Paris Charles De Gaulle Airport. Read his note and look at the flight times. In pairs, decide which flights Michael could take.II. Travel ArrangementHave to be in Paris, Wed, meeting at 10am. Please book flight, LH-CDG, one way. (Remember, airport-Paris office takes about

7、 an hour.) Thanks.MichaelFROM: LONDON HEATHROW AIRPORTTO: PARIS CHARLES DE GAULLE AIRPORTAir France British MidlandBritish AirwaysLHRCDGLHRCDGLHRCDG06:4009:0006:3509:1006:2008:2509:1511:2510:4012:5507:2009:4013:0515:1513.1015:2511:4013:5518:0020:1016:0018:1517:1019:2520:1522:2519:0021:1019:4021:55Li

8、sten to Michaels secretary calling the travel agent. Which flight does she book? Flight No. _ Time_Listen again and complete the following sentences.Id like to _ to Paris Charles de Gaulle Airport.Im afraid the flight is _.Is there a seat _ on that one?Would you like to make a _?Can I have the _ nam

9、e, please?Do you have _ with us?The _ is for one passenger on British Airways flight _ at _.1.Could you send an email to _?BA 39506:20book a flight fully bookedstill availablebookingpassengersan accountbookingBA 3956:20confirm the booking2. Changes to flight details: writing an email (Ex.2) Complete

10、 the email from a travel agent to business clients using the information below. Write 60-80 words. Give the email to your partner. * Flights to Paris next week will be diverted to Lyons because of an air traffic control dispute. * You do not know how long the dispute will last. * Offer a refund or a

11、 booking for a later date.event & reasonproblem causedsolutionTo: All the clientsCc:Subject: Changes to flight detailsSample AnswerTo: All the clientsCc:Subject: Changes to flight detailsWe have just heard that there is going to be a strike by air traffic controllers in Paris next week, so all f

12、lights to Paris will be diverted to Lyons. The strike could last only a short time, but there is no guarantee of this.Therefore, we can give you a refund on your ticket, or alternatively make a booking for a later date. Please let us know which option you would prefer.Yours sincerelyVocabulary aircr

13、aft /plane 飛機(jī) check in 辦理登機(jī)手續(xù)（ID, passport, ticket or e-ticket) boarding pass/card 登機(jī)牌 delay 航班延誤 air traffic controller 空中交通管制員（空管） baggage handler 行李管理員/分揀員 first/business/economy class 頭等/商務(wù)/經(jīng)濟(jì)艙 flight attendant/cabin crew 空中乘務(wù)人員/機(jī)組人員 one way/round (return) trip ticket 單程/雙程票 III. Air Travel2. Ai

14、rline services Work in groups. Look at this list of airline services. Agree on the three most important services for the business traveller. * air-miles awards for frequent flyers * valet service airport parking * double baggage allowance * priority status at check-in * exclusive business lounges *

15、advanced seat selection * wider, fully reclining seats * in-seat phone/fax facilities * in-flight catering/free drinks3. Air travel services: listening (Ex.3) Five business travellers talk about different air travel services. Decide which each speaker is talking about. 1) _ A. business class section

16、 2) _ B. comfortable seating 3) _ C. free newspapers and magazines 4) _ D. in-flight entertainment 5) _ E. in-flight food and drink F. in-seat phone/fax facilities G. on-board duty-free sales H. scheduled flightsEHDBA4. Low-cost airlines: reading (Ex. 4)5. Air travel experiences: listening (Ex.5) 1)

17、 Listen to four air passengers talking about their experiences. Complete the descriptions with the number of the speaker (1-4). Passenger_was very satisfied with the service he/she received.Passenger_missed his/her flight because of overbooking/lateness.Passenger_was delayed because of a strike.Pass

18、enger_was delayed because of bad weather. 31422) Listen to the passengers again. Choose the best ending (A, B or C) for each sentence. Passenger 1 was travelling A alone. B with one other person. C with two other people2. Passenger 2 received instructions A to wait in his hotel B to wait in the airp

19、ort C to wait at the information desk3. Passenger 3 is A disabled B hungry C famous4. According to Passenger 4, strikes A are not common. B occur regularly C are very rare.BAAB Hotel amenities/facilities Here are some amenities you can find in a hotel. Which things do you think are important for the

20、 business traveller. sauna modem socket bar good room lighting swimming pool secretarial service fax video conferencing TV quick check-in room service free newspapers direct-dial telephone Jacuzzi air conditioning Internet connection hair dryer fitness room conference room translation services laund

21、ry service IV. Hotel2. Hotel facilities: listening (Ex.6)3. Hotel selection: reading (Ex. 7) Grosvenor SquareThe StrandPortman SquareVocabulary expenses claim sheet/form 費(fèi)用報銷（申請）單 claim (vt.)/make an expenses claim for 申請報銷 make a false claim for expenses 虛報費(fèi)用 receipt 收據(jù) invoice 發(fā)票 reimburse 報銷、償付 a

22、n expenses reimbursement system 報銷制度 V. Expenses Claim2. Business expenses Q1: What expenses do people typically incur on a business trip? 1) food, taxis, hotel 2) accommodation 3) business calls 4) fax or telephone charges 5) cost of meal and lodging 6) public transportation fares 7) laundry expens

23、es 8) client entertainment expenses Q2: What would you do in the following situations? Situation OneSituation One On a three-day business trip to Paris, you travel about the city using the underground system to visit clients. You find this the cheapest and most convenient way of travelling. On your

24、last night there, you begin filling your expenses claim sheet. When you read the small print, you notice you are authorised to claim up to 25 per day for taxis. Situation TwoYour first business trip for your new company has been successful and you have secured an important new contract. You invite y

25、ourclient out to dinner at an expensive restaurant.However, at the end of the meal, he insists on payingthe bill. It comes to 125. He passes you the receiptafter he has paid and says you could claim this back on expenses. “Everyone does it,” he says. Situation Three You discover that a colleague has

26、 made a false claim for expenses for a five-day trip to Hamburg. He was booked into a hotel which cost 80 per night, but he only stayed there for one night. He then checked out of the hotel and spent the rest of the week with an old friend. However, he made an expenses claim for all five nights.Refe

27、rence to the question submit false expenses claims inflate travel expenses falsely claim back 50 on an expenses claim put personal bills on corporate expenses expenses fraud is dishonest/unethical/outrageous conduct violate code of business conduct and ethics suffer from the qualms of conscience ris

28、k losing your honour遞交虛假費(fèi)用報銷申請夸大差旅費(fèi)用虛報費(fèi)用賺回50英鎊仿造開支是不誠實(shí)/不道德/無恥的行為把私人開支算在公司賬上違反商業(yè)行為和道德準(zhǔn)則受到良心的責(zé)備冒喪失尊嚴(yán)的風(fēng)險 ruin the image of the company Honesty is the best policy. strictly observe honesty principle integrity of heart is indispensable In business, (as in our personal lives,) honesty and integrity are th

29、e elements most critical to building fruitful, long-term relationships. do your best in fostering a corporate culture of honesty and integrity毀了公司的形象誠實(shí)是最好的策略.心靈誠實(shí)是必不可少的恪守誠信原則在商務(wù)上，（在生活中也一樣，）誠信和正直是建立成功和長期的關(guān)系的最關(guān)鍵因素。為營造誠信、正直的公司文化而盡力3. Expenses claims: listening Section A (Ex.8) Roger Hargreaves works in an accounts department. He telephones three people about their expenses claims. Listen and complete the forms below with one or two words or a number.159261037114812marketing conference 80Paul Li