西格瑪流程設計學習教案

1、會計學1西格瑪流程西格瑪流程(lichng)設計設計第一頁，共22頁。 項目項目(xingm)跟蹤表跟蹤表第2頁/共22頁第二頁，共22頁。過程過程(guchng)再設計路線圖再設計路線圖 Process Redesign Roadmap價值鏈翻譯(fny)試的過程過渡計劃(jhu)實施收集客戶之聲/商業(yè)之聲分析要求再設計過程解決辦法的設計/開發(fā)利益相關方選擇表利益相關方面談Kano制作精益流程圖Pugh 概念產生Pugh 概念選擇討論指南從圖片和聲音提煉要求要求 KJ圖片 KJ抽樣調查區(qū)分優(yōu)先次序QFDC&E跨職能流程圖經歷利益相關方的世界總結要求并區(qū)分優(yōu)先次序產生和選擇概念試解決辦法第3頁

2、/共22頁第三頁，共22頁?？缏毮?zhnng)流程圖 Cross-Functional Process Map價值鏈Value Chain流程圖步驟(bzhu)Process MapProcess StepsManufacturerDealer-Sales-Finance-Customer ServiceBuyer價值鏈環(huán)節(jié)價值鏈環(huán)節(jié)(hunji)相關方相關方StakeholdersProcess Step 1Offer Financing OptionsProcess Step 2Process Step 3Process Step 4第4頁/共22頁第四頁，共22頁。第5頁/共22頁第五

3、頁，共22頁。(Procedures), Measurement, Materials, Mother Nature (Environment)n利益相關方的輸入 Input from Stakeholders 第6頁/共22頁第六頁，共22頁。第7頁/共22頁第七頁，共22頁。customerNoYesNoYesFunction 1Function 2Function 3Function 4Function 1Function 2Function 3Function 4Resource 1Resource 2第8頁/共22頁第八頁，共22頁。customerNoYesNoYes第9頁/共22

4、頁第九頁，共22頁。Emailed orderfromEmailedOrdersPrint EmailsPicker selectsorderLooks forInventoryFindsInventory?Supervisor checksAccounting SystemInventoryInventory insystem?NoYesOrder andProduct toShippingNoYesOrder toCustomerServiceSearch formisplacedinventoryFind?YesNo第10頁/共22頁第十頁，共22頁。Function 1Function

5、 2Function 3Function 4過程步驟按時間順序從左到右過程步驟按時間順序從左到右 Process steps move left to right as time progresses明確顯示部門之間的交接明確顯示部門之間的交接(jioji) Clearly shows hand-offs between departments or groups也稱為泳道圖或職能圖也稱為泳道圖或職能圖 Also known as a “Swim Lane” or sometimes “Functional Map”第11頁/共22頁第十一頁，共22頁。EmailedOrdersPrintEm

6、ailsPicker selectsorderLooks forInventoryFindsInventory?ContactSupervisor /Check forinventoryInventory insystem?YesOrder and Productto ShippingOrder to CustomerServiceSearch formisplacedinventoryFind?CustomerWeb SiteOrderFulfillmentAccountingSystemCustomerServiceOrder and Productto ShippingYesNoYesN

7、oNoEmail toOrderFulfillment第12頁/共22頁第十二頁，共22頁。Function 1Function 2Function 3Function 4Resource 1Resource 2過程步驟按時間順序從左到右過程步驟按時間順序從左到右 Process steps move left to right as time progresses明確顯示明確顯示(xinsh)資源之間的傳遞資源之間的傳遞 Clearly shows hand-offs between resources經常同時顯示經常同時顯示(xinsh)職能和資源職能和資源 Often shows bot

8、h Functions and Resources只是低一級的跨職能圖只是低一級的跨職能圖 Just a cross functional map at a lower level第13頁/共22頁第十三頁，共22頁。第14頁/共22頁第十四頁，共22頁。EmailedOrdersPrintEmailsPicker selectsorderLooks forInventoryFindsInventory?ContactSupervisor /Check forinventoryInventory insystem?YesOrder andProduct toShippingOrder toCu

9、stomerServiceSearch formisplacedinventoryFind?OrderFulfillmentAccountingSystemCustomerServiceOrder andProduct toShippingYesNoYesNoNoFulfillmentSupervisorOrder PickerReceivingSupervisor第15頁/共22頁第十五頁，共22頁?？缳Y源跨資源(zyun)圖圖 Cross Functional /Deployment MapCUSTS MGRTECHMECHCASHDATA BASESAWRITES COMPLAINTNO

10、TIFIES CUSTOMERSCHED ANALYSIS AND REPAIRREVIEWS COMPLAINT AND SPECIFIES REPAIRREPAIRS VEHICLECOMPLETES INVOICEENTERS JOB IN WORK LOGARRIVES AT DEALERWAITS IN LOUNGEPAYS CASHIERDDVEHICLE DATADDAutomobile Repair Process第16頁/共22頁第十六頁，共22頁。CustomerSalesProduction ControlPlant AWarehousePlant BTransportP

11、rocess OrderPrintorderorderMoveWIPExtrudeProductProductReceive ProductProduct50 daysFunctionsProcess TasksNon-Value-Added TimeTimeDirection of Process FlowWaitWaitWaitMoveWaitMoveWIPWIPWIPWIPWIPOrderProduct第17頁/共22頁第十七頁，共22頁。ProcessInitial Order EntryTrip PlanGenerationShipmentMgmtOutput /MeasureEmp

12、ty CarFulfillmentDataFlowPhysical Flow- Account Management Physical Flow-PricingPhysical Flow-Order ManagementPhysical Flow-Shipment ManagementPhysical Flow-Settlement第18頁/共22頁第十八頁，共22頁。FLOW:CurrentProposedXEventOccasionsTime/DistanceDefine UnitsCostTotalsTotal Floorspace_ sq, ft,Value Added Index:(

13、B/D) x 100% 1.53 %Delivery Index:(A/C) x 100% 1.53 %Process: _Sample Part_Business: _Miscellaneous Machining_過程過程(guchng)流程圖流程圖Flow Process ChartCharted By: _Henrietta Smith_Date: _12/19/03_Operation or Process Record time/unit.Delay (Re-work, Changeover, Wait) Record type, average duration and freq

14、uency. Tabulate per unit value.Inspection Tabulate duration and frequency. Tabulate per unit value.Transport Tabulate distance moved and quantity moved.Storage/Inventory Tabulate average Quantity in storage or queue(A)(B)(C)(D)Receiving Dock/Shipping Dock1000 units1000 units0.5 hours4 hoursPPIStagin

15、gPPIInspection2 hours250 units 48 hours600 unitsDept. A Staging1 hour250 units3 hours100 unitsMachine 1C/T = 0.5 hours10 unitsMachine 2C/T = 0.5 hours10 units0.5 hours10 units41312C/O1 hourCost/Hr. = $80” = 25 ft.1 hour1 hour56 hours2600 units2 hours250 units5 hours$80$80$4480$160$400$52004 hours1000 units65 hoursDEPT APPI第19頁/共22頁第十九頁，共22頁。第20頁/共22頁第二十頁，共22頁。4Provi