國際聯(lián)號酒店前廳客房營銷禮賓財務運營管理資料 Marriott+Rewards[1]

1、國際酒店資料走在路上Membership Benefits At Marriott Rewards, we know what its like to be on the road. Thats why we remember what you like - from the number of towels you prefer to the room location that suits you. Its why we give you more ways to earn points or airline miles and hundreds of ways to redeem the

2、m. Its why well always give you more to look forward to at every level of membership. Its why were here for you. Every step along the wayAs a member, youll receive hotel membership benefits from your Marriott Rewards membership, including the recognition you deserve atover3,200 hotels worldwide, plu

3、s free nights, free flights and many other benefits, including:Instant Redemption, letting you use your points whenever you want during your stay at participating Marriott properties in the US (except Hawaii) and Canada Member-only offers at hotels & resorts around the world Bonuses and base points

4、earned at all Marriott hotel brands Achieve it all faster: become a Silver level member after just 10 nights or one qualified event in one calendar year.A great way to follow your achievements as a Marriott Rewards member is with our newly redesigned HYPERLINK /rewards/promotionCentral.mi o Promotio

5、n Central page. Its a centralized spot to follow and manage all of the promotions and member exclusive offers youll enjoy as a Marriott Rewards member.Elite Membership Overview:Three levels of Elite MembershipBenefits HYPERLINK /rewards/member-benefits/platinum.mi Platinum 75 Elite nights HYPERLINK

6、/rewards/member-benefits/gold.mi Gold 50 Elite nights HYPERLINK /rewards/member-benefits/silver.mi Silver 10 Elite nights 48-Hour Guaranteed Availability* Guaranteed Platinum Arrival Gift Dedicated Platinum Reservation Line Guaranteed Room Type Room Upgrade* Guaranteed Lounge Access/Free Continental

7、 Breakfast* Free Internet Access Free Local Phone/Fax Exclusive Offers Bonus on Marriott Rewards Base Points 50%25%20%Elite Only Rewards Elite Reservation Line Exclusive Guest Services Line Ultimate Reservation Guarantee Priority Late Checkout*Weekend Discount* Marriott Gift Shop Discount* * Not ava

8、ilable at Marriott Vacation Club International* Available at participating Courtyard and SpringHill Suites locations* Available at participating Marriott Hotels, JW Marriott Hotels, Renaissance Hotels, Autograph Collection and Marriott Conference Centers (Not available at resort locations) Benefit v

9、aries by participating brand. See Elite Benefits Terms & Conditions for details. Not available at Marriott ExecuStay Available in the 50 United States, District of Columbia, Canada, Caribbean, Mexico, Central America and South AmericaMarriott Rewards Benefits - Silver Your Silver Level Benefits You

10、get weekend discounts, Bonus points and moreYAs a Marriott Rewards member, youve earned more than points. Youve earned the recognition you so richly deserve atover3,000 hotels worldwide. And youve earned the privileges and benefits that celebrate your travel life, from accommodating your bedding pre

11、ferences to offering conveniences like eFolio billing to speed you on your way. When you achieve Silver Elite membership, youll step up to a new level of privileges that include:Discounts Weekend DiscountsEnjoy a 10% discount on regular rates for your Friday and Saturday night stays at participating

12、 Courtyard and SpringHill Suites. Marriott Gift Shop DiscountsGet a 10% discount at participating Marriott-operated gift shops by presenting your membership card. Rewards, Offers & Bonuses 20% Bonus on Marriott Rewards PointsWhen you choose to earn points, your account will automatically be credited

13、 with a 20% bonus on base points earned during your stays at all participating Marriott hotel locations. Customize Your RewardsUse your Marriott Rewards Points for such items as customized jewelry, tickets to a concert/sporting event or travel rewardsusually not available. Exclusive Elite-Only Offer

14、sLook for exclusive Elite member special savings and offers available to you throughout the year. Elite-Only RewardsJust for you! Exclusive reward redemption options, available only to Elite members. Hotel Benefits Priority Late CheckoutSince travel schedules can be unpredictable, we offer you prior

15、ity for late checkout. Just call the front desk the morning of checkout with your planned departure time. Available at all Marriott hotels except Marriott Vacation Club International and Horizons by Marriott Vacation Club. Trip Planning Tools The Ultimate Reservation GuaranteeIf your reservation can

16、not be honored, well pay for your stay that night at a nearby hotel, plus send you a check to compensate you for the inconvenience. To be eligible, your Marriott Rewards membership number must be part of your reservation. Compensation may be up to $200 USD, and varies by hotel brand. See HYPERLINK /

17、rewards/terms/elite.mi o Elite Benefits Guarantee Terms & Conditionsfor details. Silver Elite Reservation LineTo give you top priority, we offer a dedicated members only toll-free reservation line: US/Canada: 1-800-228-2100 Europe: 0 800 228 21000 Exclusive Guest Services LineJust for you . an exclu

18、sive toll-free Guest Services Line! Sign in, or refer to printed membership brochures to access this number. Gold Your Gold Level Benefits: Your get room upgrade, concierge lounge access and moreAs a Marriott Rewards member, youve earned more than points. Youve earned the recognition you so richly d

19、eserve at over 3,000 hotels worldwide. And youve earned the privileges and benefits that celebrate your travel life, from accommodating your bedding preferences to offering conveniences like eFolio billing to speed you on your way. When you achieve Gold Elite membership, youll step up to a new level

20、 of privileges that include:Discounts Weekend DiscountsEnjoy a 10% discount on regular rates for your Friday and Saturday night stays at participating Courtyard and SpringHill Suites. Marriott Gift Shop DiscountsGet a 10% discount at participating Marriott-operated gift shops by presenting your memb

21、ership card. Rewards, Offers & Bonuses 25% Bonus on Marriott Rewards PointsWhen you choose to earn points, your account will be automatically credited with a 25% bonus on base points earned during your stays at all participating Marriott hotel locations. Customize Your RewardsUse your Marriott Rewar

22、ds Points for such items as customized jewelry, tickets to a concert/sporting event or travel rewards usually not available. Exclusive Elite-Only OffersLook for exclusive Elite member special savings and offers available to you throughout the year. Elite-Only RewardsJust for you! Exclusive reward re

23、demption options, available only to Elite members. Hotel Benefits Room UpgradeWhen you check in, well upgrade you to our best-available guest room at no additional charge. Not available for suites andMarriott Vacation Club International. For Residence Inn and TownePlace Suites, upgrades from studio

24、to 1- or 2-bedrooms are not guaranteed. Guaranteed Lounge Access/Free Continental BreakfastHelp yourself to light snacks, beverages and complimentary continental breakfast in our Concierge/Executive Club Lounge at participating Marriott Hotels, JW Marriott Hotels, Renaissance Hotels or Autograph Col

25、lection. For Marriott Hotels, JW Marriott Hotels, Renaissance Hotels or Autograph Collection without a Concierge/Executive Club Lounge, we invite you to enjoy a complimentary continental breakfast on your weekday stays, Monday-Friday. Just show your membership card and room key in the hotel restaura

26、nt. We guarantee you will always receive access to either the lounge during normal hours of operation or complimentary breakfast, or we will reimburse you $100 USD at full-service hotels. (Not available at resort locations) Guaranteed Room TypeAs long as your Elite level and specific preferences are

27、 noted on your reservation for a particular stay, we will always honor your bed type at Marriott Hotels & Resorts, Renaissance Hotels & Resorts and Autograph Collection. Reimbursement varies by brand. See Elite Membership Terms and Conditions for details. Priority Late CheckoutSince travel schedules

28、 can be unpredictable, we offer you priority for late checkout. Just call the front desk the morning of checkout with your planned departure time. Available at all Marriott hotels except Marriott Vacation Club International and Horizons by Marriott Vacation Club. Free Local Phone/FaxYoure entitled t

29、o free, unlimited local phone calls and faxes up to 15 pages per day to any U.S. and Canada destination when you stay at participating U.S. and Canada Courtyard, SpringHill Suites, and Fairfield Inn locations. Free Internet Access at Many Full-Service HotelsGet free Internet access at nearly 500 Mar

30、riott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels and the Autograph Collection across North and South America*. Just check in and log on from the comfort of your guest room or from the lobby and other public spaces. * Available in the 50 United States, District of Columbia, Ca

31、nada, Caribbean, Mexico, Central America and South America. Trip Planning Tools Elite Reservation Phone LineTo give you top priority, we offer a dedicated members only reservation line: US/Canada: 1-800-228-2100 Europe: 00 800 228 21000 The Ultimate Reservation GuaranteeIf your reservation cannot be

32、 honored, well pay for your stay that night at a nearby hotel, plus send you a check to compensate you for the inconvenience. To be eligible, your Marriott Rewards membership number must be part of your reservation. Compensation may be up to $200 USD, and varies by hotel brand. See Elite Benefits Gu

33、arantee Terms & Conditions for details. Exclusive Guest Services LineJust for you . an exclusive toll-free Guest Services Line! That number is 1-800-321-7396Platinum Your Platinum Level Benefits: You get 48-hour advance reservations, and arrival gift and moreAs a Marriott Rewards member, youve earne

34、d more than points. Youve earned the recognition you so richly deserve atover 3,000 hotels worldwide. And youve earned the privileges and benefits that celebrate your travel life, from accommodating your bedding preferences to offering conveniences like eFolio billing to speed you on your way. When

35、you achieve Platinum Elite membership, youll step up to a new level of privileges that include:Discounts Weekend DiscountsEnjoy a 10% discount on regular rates for your Friday and Saturday night stays at participating Courtyard and SpringHill Suites. Marriott Gift Shop DiscountsGet a 10% discount at

36、 participating Marriott-operated gift shops by presenting your membership card. Hotel Benefits Room UpgradeWhen you check in, well upgrade you to our best-available guest room at no additional charge. Not available for suites andMarriott Vacation Club International. For Residence Inn and TownePlace

37、Suites, upgrades from studio to 1- or 2-bedrooms are not guaranteed. Guaranteed Lounge Access/Free Continental BreakfastHelp yourself to light snacks, beverages and complimentary continental breakfast in our Concierge/Executive Club Lounge at participating Marriott Hotels, JW Marriott Hotels, Renais

38、sance Hotels or Autograph Collection. For Marriott Hotels, JW Marriott Hotels, Renaissance Hotels or Autograph Collection without a Concierge/Executive Club Lounge, we invite you to enjoy a complimentary continental breakfast on your weekday stays, Monday-Friday. Just show your membership card and r

39、oom key in the hotel restaurant. We guarantee you will always receive access to either the lounge during normal hours of operation or complimentary breakfast, or we will reimburse you $100 USD at full-service hotels. (Not available at resort locations) Guaranteed Platinum Arrival GiftAs a Platinum m

40、ember, you can look forward to a Platinum Arrival Gift at all Marriott hotels anywhere in the world. Please see Elite Benefits Guarantee Terms & Conditions for more details. Guaranteed Room TypeAs long as your Elite level and specific preferences are noted on your reservation for a particular stay,

41、we will always honor your bed type at Marriott Hotels & Resorts, Renaissance Hotels & Resorts and Autograph Collection. Reimbursement varies by brand. See Elite Membership Terms & Conditions for details. Priority Late CheckoutSince travel schedules can be unpredictable, we offer you priority for lat

42、e checkout. Just call the front desk the morning of checkout with your planned departure time. Available at all Marriott hotels except Marriott Vacation Club International and Horizons by Marriott Vacation Club. Free Local Phone/FaxYoure entitled to free, unlimited local phone calls and faxes up to

43、15 pages per day to any U.S. and Canada destination when you stay at participating U.S. and Canada Courtyard, SpringHill Suites, and Fairfield Inn locations. Free Internet Access at Many Full-Service HotelsGet free Internet access at nearly 500 Marriott Hotels & Resorts, JW Marriott Hotels & Resorts

44、, Renaissance Hotels and the Autograph Collection across North and South America*. Just check in and log on from the comfort of your guest room or from the lobby and other public spaces. * Available in the 50 United States, District of Columbia, Canada, Caribbean, Mexico, Central America and South A

45、merica. Rewards, Offers & Bonuses 50% Platinum Elite BonusPlatinum Elite Members get a 50% bonus on points earned during stays at any Marriott hotel an increase from 30%. Thats like a bonus on top of a bonus. Now every day you stay earns you half a day to play. Customize Your RewardsUse your Marriot

46、t Rewards Points for such items as customized jewelry, tickets to a concert/sporting event or travel rewards usually not available. Exclusive Elite-Only OffersLook for exclusive Elite member special savings and offers available to you throughout the year. Elite-Only RewardsJust for you! Exclusive re

47、ward redemption options, available only to Elite members. Trip Planning Tools 48-Hour Guaranteed AvailabilityTraveling on short notice? Well guarantee youll always have a room! Just make your reservations 48 hours before arrival atover 3,000 participating Marriott hotels. Platinum Reservation LineEn

48、joy the convenience of an exclusive toll-free Platinum reservation number, 7 days a week, 24 hours a day. That number is 1-800-399-4229. The Ultimate Reservation GuaranteeIf your reservation cannot be honored, well pay for your stay that night at a nearby hotel, plus send you a check to compensate y

49、ou for the inconvenience. To be eligible, your Marriott Rewards membership number must be part of your reservation. Compensation may be up to $200 USD, and varies by hotel brand. See Elite Benefits Guarantee Terms and Conditions for details. Exclusive Guest Services LineJust for you . an exclusive t

50、oll-free Guest Services Line! That number is 1-800-321-7396.Elite Benefits Guarantee Marriott Rewards guarantees the following Platinum and Gold level benefits:The Ultimate Reservation GuaranteeIf for some reason we are unable to honor your reservation, we will pay for your accommodations that night

51、 at a nearby hotel and send you a check to compensate you for the inconvenience. (Compensation varies by hotel brand).48-hour Guaranteed Availability, Platinum MembersMake your reservation 48 hours before arrival at participating Marriott hotels, except Marriott Vacation Club Internationaland well g

52、uarantee you a room.Platinum Arrival Gift/Platinum MembersWe guarantee you will receive a gift on the day of arrival at any Marriott hotel. If we fail to deliver, well give you a cash reimbursement. (Reimbursement varies by hotel brand.)Concierge Lounge Access, Platinum & Gold membersAt participatin

53、g Marriott hotels, JW Marriott hotels, Renaissance hotels or Autograph Collection you will always receive access to the Concierge/Executive Club Lounge during normal hours of operation. For Marriott hotels, JW Marriott hotels, Renaissance hotels or Autograph Collection not operating a Concierge/Exec

54、utive Club Lounge, we guarantee you will always receive yourcomplimentary Healthy Startbreakfast, Monday through Friday or well give you $100 USD. (Not available at resort locations).Room Type, Platinum & Gold* MembersAs long as your preferences are noted on your reservation, we will always give you

55、 the room type you request, unless you find an upgrade, suite, or other room type satisfactory. If we fail to deliver your preferred room type, well give you a cash reimbursement. (Reimbursement varies by hotel brand.)*North America only for Gold membersElite Membership GeneralMarriott Rewards has t

56、he right to end the Elite recognition program by providing advance written notice to members. Employees of Marriott International, Inc. and The Ritz-Carlton Company, L.L.C. and their subsidiaries are not eligible to participate.All Marriott Rewards HYPERLINK /rewards/terms/default.mi o terms and con

57、ditions apply under Marriott Rewards Elite membership.Marriott Rewards Elite membership is an exclusive membership privilege of Marriott Rewards.Benefits are reserved for members only. As proof of eligibility, a membership number is required when making reservations.When using ExecuStay by Marriott,

58、 every 3 nights stayed will award members 1 night toward Elite status. Elite benefits are not available at these locations.When using Marriott Executive Apartments, every 3 nights stayed will award members 1 night toward Elite status. Elite benefits are not available at these locations.When booking

59、a qualifying group, event or meeting with Rewarding Events, 10 Elite nights will be awarded to the member along with the points or miles after the event has actualized at the property.The awarding of Marriott Rewards Elite benefits is void where prohibited by law, and may vary outside the United Sta

60、tes and Canada.Local policy may prevail over program standards at hotels, and some benefits may not be available at some locations.Marriott Rewards Elite membership may be revoked or suspended at Marriotts discretion if the member fails to pay any Marriott bills or accounts.In case of fraud or abuse