簡潔明快的優(yōu)秀ppt模板之商業(yè)管理技巧supervisory

1、Management SkillsPerformance Improvement1Definition2DefinitionSupervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organization3Sharing experience4ORGANISATIONAL LEVEL5FIRST-LINE MANAGERSSupervisors responsible for directing the day-to-day activities

2、of operative employees6MIDDLE MANAGERSIndividuals at levels of management between the first-line manager and top management7TOP MANAGERSIndividuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members8Operat

3、ivesPeople who work directly on a job or task and have no responsibility for overseeing the work of others.9Process10ORGANIZINGPLANNINGLEADINGCONTROLLINGMANAGEMENT11PLANNINGDefining goalsEstablishing strategyDeveloping plans to coordinate activities.12ORGANIZINGWhat tasks are to be doneWho is to do

4、themHow the task to be groupedWho reports to whomWhere decisions are to be madeLength of time13LEADINGMotivating employeesDirecting the activities of othersSelecting the most effective communication channelResolving conflicts14CONTROLLINGMonitoring performanceComparing performance with goalsCorrecti

5、ng any significant deviations15DOING10 % -50%16FIRST LEVEL MANAGERS17MIDDLE MANAGERS18TOP MANAGERS19ToolsOptimum results20Delegationexplain why job is importantdefine results wantedauthorityagreed on deadlineask for feedbackset up controls21Problem SolvingWork changingFocus on system: Dr Juran 80% S

6、ystem 20% PeopleService Industry 30-80% loss in non value added job22ToolsSWOTFISHBONEACTION PLAN23SWOT24SWOT AnalysisWhat is SWOT Analysis?Tools for auditing an organization and its environment.1st stage for planning.25S Strength (Kekuatan Dalam)W Weaknesses (Kelemahan Dalam)O Opportunity (Peluang Luaran)T Threat (An