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41、s阿ion o矮f the斑 PDF.耙L。靶chann翱els a斑nd at芭 diff巴erent藹 time藹s to 敗addre岸ss ty案pogra絆phica叭l err拔ors, 捌etc.靶d。把Chang藹es in扮 the 敖docum岸ent c骯ontai班ning 巴the P柏CF ar斑e ide隘ntifi翱ed in翱 the 岸“懊Relea斑se No骯tes斑”拔 sect扳ion (邦page 埃21).敗S。盎Versi挨on 6.埃0.0-e暗n-XI 背癌 July班 2012芭H。3吧1.0 D擺evelo芭p Vis傲ion a背nd
42、 St襖rateg隘y (10按002)案W。艾1.1 D拜efine巴 the 奧busin絆ess c哀oncep伴t and跋 long俺-term艾 visi柏on胺Z。埃1.2.2吧.3哎Devel搬op su捌stain埃abili吧ty st奧rateg耙y百m。翱(1001敗4)稗1.1.1靶 Asse凹ss th礙e ext百ernal翱 envi啊ronme艾nt (1皚0017)半D。般1.1.1阿.1 An阿alyze扮 and 扮evalu翱ate c背ompet鞍ition唉7。胺(1002扒1)暗1.1.1懊.2 Id伴entif拔y eco稗nomic捌 tre
43、n安ds (1斑0022)鞍Y。俺(1418百9)奧1.2.2傲.4 De百velop拔 glob哀al su稗pport叭 and 骯share拜d辦X。霸servi笆ces s絆trate敗gy (1巴4190)皚1岸.2.2.安5 Dev斑elop 澳lean/艾conti耙nuous挨Y。艾impro耙vemen八t str半ategy骯 (141敗97)辦1.1.1藹.3 Id翱entif哀y pol安itica暗l and般 regu哎lator盎y iss瓣ues暗I。矮(1002澳3)胺1.1.1胺.4 As八sess 矮new t絆echno暗logy 挨innov壩atio
44、n版s唉L。瓣(1002扳4)拔1.1.1絆.5 An巴alyze般 demo鞍graph巴ics (爸10025爸)阿o。吧1.1.1阿.6 Id按entif邦y懊 soci岸al an矮d cul白tural俺 chan吧ges礙b。皚(1002凹6)壩1.1.1邦.7 Id耙entif扒y eco跋logic白al co暗ncern癌s (10俺027)氨H。巴1.1.2叭 Surv襖ey ma胺rket 鞍and d笆eterm巴ine c跋ustom搬er ne矮eds吧K。熬and w傲ants 敖(1001伴8)半1.1.2跋.1 Co昂nduct暗 qual挨itati巴ve/
45、qu百antit柏ative藹a。半asses芭sment懊s (10芭028)白1.1.2盎.2 Ca疤pture擺 and 扮asses隘s cus辦tomer捌 need邦s礙W。澳(100版29)拌1.1.3百 Perf版orm i骯ntern八al an板alysi藹s (10敗019)挨5。熬1.1.3半.1 An哎alyze斑 orga扮nizat巴ional藹chara藹cteri版stics巴 (100鞍30)白1.1.3扒.2 Cr擺eate 把basel阿ines 奧for c矮urren暗t唉v。般proce阿sses 班(1003扳1)敗1.1.3拔.3 An礙aly
46、ze傲 syst佰ems a氨nd te笆chnology癌2。靶(1003挨2)拜1.1.3巴.4 An芭alyze fina八ncial吧 posi按tions拌 (100柏33)皚L。..61.2.7唉Selec阿t lon襖g-ter跋m bus瓣iness般 stra柏tegy 耙(1003班9)翱R。邦Coord捌inate扳 and 背align板 func辦tiona辦l and絆 proc版ess稗s。八strat氨egies昂 (100巴40)芭Creat凹e org般aniza礙tiona邦l des捌ign (擺struc昂ture,昂
47、W。愛gover拔nance扒, rep拌ortin吧g, et伴c.) (氨10041佰)哀1。愛1.2.5疤.1 Ev罷aluat骯e辦 brea敗dth a安nd de般pth o背f佰7。笆organ熬izati哀onal 跋struc唉ture 鞍(1004跋9)背9。敗1.2.5安.2 Pe版rform傲 job-懊speci按fic r板oles 奧mappi藹ng鞍5。俺and v靶alue-翱added襖 anal背yses 半(1005扒0)辦d。扮1.2.5敖.3 De爸velop耙 role昂 acti愛vity 斑diagr跋ams t癌o柏j。芭asses案s ha
48、n翱d-off矮 acti扳vity 壩(1005爸1)扮2。百1.2.5拔.4 Pe擺rform版 orga搬nizat傲ion r敗edesi版gn拜n。鞍works啊hops 俺(1唉0052)皚1.2.5辦.5 De奧sign 半the r岸elati襖onshi凹ps be捌tween扳U。巴organizati八onal 唉units拔 (100按53)胺1.2.5叭.6 De擺velop耙 role半 anal柏ysis 巴and a凹ctivi矮ty藹k。敖diagr懊ams f巴or ke耙y pro把cesse哎s (10百054)案J。罷1.2.5笆.7 As版sess
49、澳organ板izati懊onal 胺impli鞍catio哎n of白4。愛feasi版ble a岸ltern凹ative愛s (10壩055)邦1.2.5癌.8 Mi頒grate拜 to n鞍ew or暗ga骯nizat白ion (擺10056跋)芭i。熬Devel半op an板d set擺 orga艾nizat柏ional扒 goal凹s (10熬042)俺u。辦Formu盎late 皚busin邦ess u奧nit s般trate癌gies 扒(1004柏3)般6。4版1.1.3奧.5 Id挨entif敗y ent般erpri埃se co礙re co扮mpete般ncies阿d。懊(1
50、003懊4)奧1.1.4耙 Esta阿blish半 stra愛tegic愛 visi吧on安 (100拌20)盎G。爸1.1.4俺.1 Al頒ign s扒takeh拔older俺s aro扮und s耙trate搬gic辦2。辦visio礙n (10笆035)唉1.1.4懊.2 Co爸mmuni傲cate 板strat芭egic 鞍visio扒n to襖u。靶stake熬holde傲rs (1半0036)拌1.2 D把evelo盎p bus昂iness礙 stra班tegy 按(1001昂5)拌m。愛1.2.1伴 Deve稗lop o霸veral跋l mis拔sion 愛state把ment
51、礙(1003八7)哀i。1.2.1辦.1 De把fine 唉curre擺nt bu背sines阿s (10扳044)辦N。懊1靶.2.1.礙2 For白mulat壩e mis吧sion 安(1004版5)扮Z。案1.2.1罷.3 Co襖mmuni叭cate 凹missi般on (1氨0046)吧m。骯1.2.2哀 Eval霸uate 氨strat叭egic 愛optio奧ns to頒 achi癌eve t按he暗8。百objec哀tives唉 (100岸38)傲1.2.2叭.1 De邦fine 霸strat昂egic 安optio阿ns (1把0047)翱g。懊1.2.2昂.2 As壩sess
52、 昂and a把nalyz凹e imp百act o暗f eac氨hW。頒optio熬n (10扳048)熬1.3 M昂anage板 stra把tegic 骯initi佰ative百s (10芭016)礙D。敗1.3.1案 Deve罷lop s凹trate愛gic i扒nitia敗tives芭 (100吧57)奧u。絆1.3.2爸 Eval拜uate 挨strat板egic 斑initi伴ative安s (10板058)百F。背1.3.3凹 Sele靶ct st笆rateg巴ic in芭itiat八ives 盎(1005岸9)霸d。芭1.3.4頒 Esta版blish拌 high氨-leve般l
53、 mea般sures爸 (100疤60)拌y。胺Permi瓣ssion隘 gran礙ted t佰o pho熬tocop鞍y for頒 pers辦onal 澳use. 辦搬2012 俺APQC.案 ALL 艾RIGHT壩S RES八ERVED斑.邦q。邦2.0 D跋evelo唉p and翱 Mana鞍ge Pr礙oduct板s and昂 Serv昂ices 拜(1000罷3)瓣X。擺2.1 M昂anage礙 prod襖uct a百nd se佰rvice版 port背folio氨 (100瓣61)隘f。拌2.2.1霸.5白Condu癌ct ma案ndato敖ry an挨d ele埃ctive癌2.
54、1.1 Eval稗uate 安perfo捌rmanc安e of 搬exist瓣ing p跋roduc邦ts/阿p。奧servi板ces a翱gains背t mar半ket o拜pport捌uniti敖es (1佰0063)板J。扳2.1.2胺 Defi奧ne pr癌oduct辦/serv把ice d矮evelo八pment扒E。襖requi岸remen拌ts (1班0064)傲2.1.2半.1 Id笆entif傲y pot稗entia傲l imp啊rovem把ents 啊to巴8。按exist瓣ing p翱roduc癌ts an胺d奧 serv案ices 背(1006捌8)哎5。辦2.1.2辦
55、.2 Id挨entif藹y pot板entia骯l new澳 prod澳ucts 疤and暗C。凹servi跋ces (安10069氨)疤2.1.3伴 Perf芭orm d耙iscov拔ery r半esear礙ch (1捌0065)搬f。邦2.1.3傲.1 Id百entif啊y new tech扳nolog絆ies (矮10070哀)藹6。敖2.1.3霸.2 De巴velop柏 new 礙techn巴ologi阿es (1矮0071)阿Y。隘2.1.3矮.3 As絆sess 叭feasi壩bilit扮y of 般integ氨ratin背g new跋g。拌leadi隘ng熬 tech昂nolog
56、ies i凹nto p斑roduc骯t/扳a。班servi按ce co半ncept挨s (10骯072)巴2.1.4昂 Conf癌irm a邦lignm啊ent o按f product/伴servi斑ce co氨ncept巴s按p。挨with 盎busin盎ess s暗trate按gy (1瓣0066)吧2.1.4斑.1 Pl按an an阿d dev班elop 俺cost 爸and q跋ualit八y版k。昂targe凹ts (1罷0073)半2.1.4矮.2 Pr挨iorit百ize a奧nd se昂lect 靶new p傲roduc敗t/霸t。澳servi埃ce co白ncept凹s (1
57、搬0074)拔2.1.4安.3 Sp百ecify唉 developme背nt ti拔ming 半targe矮ts襖w。奧(1007昂5)笆2.1.4搬.4 Pl白an fo班r pro耙duct/敖servi佰ce of氨ferin爸g稗h。啊modif耙icati伴ons (半10076霸)熬2.1.5哀 Mana跋ge pr罷oduct頒 and 跋servi拜ce li巴fe cy盎cle (稗10067靶)佰u。熬2.1.5半.1 In啊troduce ne阿w pro鞍ducts挨/serv跋ices昂7。氨(1007半7)敖2.1.5爸.2 Retire 扒outda扮ted壩 p
58、rod敖ucts/拌servi擺ces芭k。盎(10078)艾2.1.5疤.3 Id般entif鞍y and罷 refi稗ne pe按rform澳ance癌G。皚indic捌ators暗 (100胺79)昂2.1.6襖 Mana搬ge pr壩oduct柏 and 伴servi半ce ma耙ster 昂data稗s。罷(1419把2)辦2.2 D暗evelo昂p pro啊ducts奧 and 跋servi愛ces (絆10062辦)傲P。奧2.2.1捌 Desi隘gn, b哎uild,翱 and 疤evalu敗ate p凹roduc俺ts an斑d拜Q。版servi巴ces (板10080暗)按
59、2.2.1暗.1 As藹s壩ign r藹esour百ces t笆o pro熬duct/爸servi稗ce唉E。拔proje翱ct (1版0083)絆2.2.1巴.2 Pr百epare頒 high拔-leve般l bus頒iness礙 case按 and板E。俺techn艾ical 艾asses凹sment奧 (100哀84)佰2.2.1絆.3 De凹velop霸 prod笆uct/s骯ervic傲e des皚ign礙9。皚speci癌ficat礙ions 壩(1008俺5)埃2.2.1奧.4 Do岸cumen俺t des昂ign s叭pecif啊icati白o(hù)ns叭P。埃(10086)扒Ver
60、si邦on 6.熬0.0-e皚n-XI 胺擺 July氨 2012熬T。鞍exter拌nal r氨eview哎s (le唉gal, 捌regul礙atory皚,扮q。捌stand靶ards,白 inte半rnal)把 (100癌87)佰2.2.1絆.6 Bu瓣ild p般rotot頒ypes 奧(1008傲8)芭L。罷2.2.1板.7 El霸imina白te qu壩ality澳 and 艾relia胺bilit傲y哎I。凹problems (俺10089爸)哎2.2.1奧.8 Co昂nduct哀 in-h盎ouse 癌produ澳ct/se半rvice氨l。拔testi艾ng an八d eva
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