職場商務(wù)英語口語(十分全面)講課教案

1、場商務(wù)英語口語（十分全面）精品文檔收集于網(wǎng)絡(luò)，如有侵權(quán)請聯(lián)系管理員刪除.閑談(small talk),并不是漫無目的地聊天，而是為了正式會談而打破僵局(break the ice的一種談話方式。Hey, its such a lovely day isnt it?今天天氣不錯哦。How do you like Beijing so far?你覺得北京怎么樣？Lets get down to business, shall we?讓我們開始談?wù)掳伞?如果上班遲到了，怎么辦呢？首先要端正態(tài)度，向主管或者老板誠懇地道 歉。之后再解釋遲到的原因。Im awfully sorry.我真的非常抱歉。Ma

2、y I offer my profoundest apologies?向您表達(dá)我最誠懇的歉意。I got stuck in traffic.我路上堵車了。I was tied up with some urgent business.我剛才有點(diǎn)急事。房間預(yù)訂.很多時候?yàn)榱吮３晒ぷ?，人們出差前都是要打電話預(yù)訂賓館房間的，本期節(jié)目就讓大家了解一下如何進(jìn)行房間預(yù)訂(room reservation 。Id like to reserve a single room for three nights from March 5.我想在三月五日訂一個單人房間，住三天。卜 want to take the

3、one with a front view.我想要一個朝陽的房間。Id like a quiet room away from the street.我想要個不臨街的安靜房間。Ok, I 1l take it.好吧，我就訂這個房間了。飯店入住出差期間，如果已經(jīng)進(jìn)行房間預(yù)訂(room reservation) 了，就可以入住你 的飯店了( hotel check in)。這里需要注意很多細(xì)節(jié)詞匯，和習(xí)慣禮節(jié)。Key cards房門卡Breakfast included含早餐The porter will take your bag up to room.工作人員會幫你把行李放到房間里。道別生活中

4、和朋友說再見一般都是很隨意的see you, by巡等。但是職場上我們需要作一定的解釋再離開。Well, I have an appointment now. I think I have to go.我還有約好的事情，得走了。I guess Id better go now. It s getting late.太晚了，我想我得走了。I m in quite hurry too, so see you later.我也有點(diǎn)事情，回頭見。Were so sorry that you have to leave. Well, take care of yourself.你要走了真是太遺憾啦，那么

5、多保重吧。身處職場的我們會議是肯定少不了的了。如果你可以主持一次會議呢，就一定 要抓住這個機(jī)會，在老板面前好好秀一下自己的英語哦。那么今天為大家?guī)?的主持會議可以用到的英語。I would like to express my welcome to all of you.歡迎大家的到來。Get going, shall we?咱們開始吧。Lets welcome Mr. Smith to say something about this issue.讓我們歡迎史密斯先生就這個問題談?wù)劙?。I think we ve done the consensus. Thanks for your par

6、ticipation.我想我們已經(jīng)達(dá)成共識了，感謝大家的參與。有時候要辭職面對一起工作很久的同事或者老板，是很難說出口的。那么本期 節(jié)目教大家如何表達(dá)我要辭職、我要離開。注意哦，辭職一定要提前打招呼， 不要說走就走，要給別人留出時間找人補(bǔ)充你的空位。It s really hard for me to say that Ive got a new position at another company.這的確很難開口，但我在別的公司找到了新的職位了。I ve been trying hard, but I dont think I m up to the job. So here is my

7、resignation.我已經(jīng)很努力了，但我仍然覺得不能勝任這份工作，這是我的辭職信。Sorry for quitting at this time, but I ve decided to study abroad.很抱歉這個時候提出辭職，但我已經(jīng)決定要出國留學(xué)了。I think it s about time for me to leave. Heres my resignation.我認(rèn)為是時候離開了，這是我的辭職信。辭職一一表示感謝每個人都可能會遇到辭職的情況，但是，離開原公司的時候，不要忘了向 你的同事或者老板表達(dá)感謝，不要過河拆橋哦。當(dāng)然也不要顯得過于留戀，點(diǎn) 到為止。I real

8、ly appreciate the opportunities you gave me and I learned a lot from that.真的很感謝您為我提供的機(jī)會，我學(xué)到了很多東西。Thanks for your help. I do like the company and the people I worked with.謝謝你對我的幫助，我真的很喜歡這家公司和我的同事們。I was really happy here. Youre always been great to me. Thank you all.我在這兒過得很愉快，你們一直都對我很好，謝謝大家。I gain a

9、lot of experience here.我在這兒得到了很多經(jīng)驗(yàn)。職場英語送禮物A surprise for you. Hope you ll like it.給你驚喜哦，希望你會喜歡。Here s a souvenir for you. I bought from Beijing.給你個紀(jì)念品，這可是我從北京帶來的哦。Wow, is it really for me? It s just what I want.這真的是送給我的嗎？我一直想要這個呢。Thats so nice of you. Shall I open it?你太好啦，我能打開,看看嗎？.如何招攬顧客一般程序：招呼一問候一

10、尋找相關(guān)話題一理出商談頭緒。所以，打招呼很重要，無論顧客有沒有表現(xiàn)購買意愿，您都應(yīng)該上前問候一句： What canI do for you?” MKMay I help you?”，也可說：Can I be of any assistance?,如果是 熟客，可簡單說聲： “Good afternoon, madam, something for you?.如何給客人菜單餐廳里，引領(lǐng)顧客落座后通常遞上菜單“ Good evening, sir. Here is the dinner menu”捎待一會，再詢問May I take your order ?（您要來點(diǎn)什么？）職場上的交往，很多時

11、候，認(rèn)識就比不認(rèn)識強(qiáng)，怎樣才算是認(rèn)識了呢？大家可能首先想到互通姓名，今天的節(jié)目就是告訴大家如何禮貌的詢問他人的姓名。What name shall I say?您怎么稱呼？May I have your name please?能告訴我您的名字嗎？Im sorry. I didnt catch your name.不好意思，我沒記住你您的名字。（言下之意，請把名字再告訴我一遍。）Are you Mr. White. Hi I m Kiele from ABC Company. Let me introduce a friend of mine.您是懷特先生嗎？我是 ABC公司的kiele,請?jiān)?/p>

12、許我為您介紹我的一個朋 友。工作當(dāng)中，很容易碰到需要打斷別人的情形。比如向你的老板交代工作的時候 剛好他在談別的事情，那么如何做到既不耽誤工作，又不會使被打斷的人不高 興呢？I m sorry, but may I interpt you a few seconds?（很抱歉，我能打斷您一下么？）If you dont mind, may I say a word here?（如果您不介意的話，我想在這兒說上一句。）Excuse me for interrupting you.（對不起打斷您說話了。）Just a moment please, I want to say something a

13、bout the issue.（稍等下好嗎？我想就這個問題說明一下。）在辦公室接電話，可能是大家每天都要做的事情?？墒怯行┤舜蚱痣娫拋砭袜┼┎恍荨]完沒了地說，這時候你就應(yīng)當(dāng)客氣地跟他說，我要掛電話了。Sorry, but Id better to hang up now. I have to get back to work.（不好意思，我想我要掛電話回去工作了。）Im quite busy at the moment, could you call back later?（能晚點(diǎn)打來嗎？我現(xiàn)在有點(diǎn)忙。）It s getting late. Shall we talk about this

14、tomorrow?（很晚啦已經(jīng)，要不我們明天再說。）I won t keep you any longer.（我不耽誤你時間了。）大家是不是都有過約客戶吃飯的經(jīng)歷呢？是不是覺得面對外籍客戶不知如何開口呢？首先要不能貿(mào)然地上來就說：“一起吃個飯吧？”，而是應(yīng)該禮貌低問別人是否有空I wonder if you have time this evening?我想知道您今晚是否有空？Would you be interested in dinner with me ?今晚能請您吃個飯嗎？Which kind of restaurant do you prefer, Chinese or Wester

15、n?您喜歡去中餐廳還是西餐廳呢？I ll pick you up at 7:00 pm, if it s ok with you.如果合適的話，我晚上7點(diǎn)去接您。自我介紹一一工作經(jīng)歷自我介紹可能是我們從學(xué)生時期就需要準(zhǔn)備的一段話了，并且現(xiàn)在無論是 面試或者研討會都有可能會用到的。所以今天我們就來分享一下，如何自我介 紹工作經(jīng)歷。Ive been working in ABC company for the past two years as a computer engineer.我在ABC公司當(dāng)了兩年的計(jì)算機(jī)工程師。Ive just graduated from ABC University

16、.我是剛從ABC大學(xué)畢業(yè)的畢業(yè)生。I was an accounting trainee and eventually become a manager.我最初是從當(dāng)見習(xí)會計(jì)起步的，后來成為了一名經(jīng)理。My major is computer. I went in for the development of software after graduation.我學(xué)的是計(jì)算機(jī)專業(yè)，畢業(yè)后從事計(jì)算軟件開發(fā)的工作。自我介紹一一優(yōu)點(diǎn)上期節(jié)目中我們說到了如何自我介紹工作經(jīng)歷，那么本期節(jié)目，讓我 們看一下如何介紹自己的優(yōu)點(diǎn)，將自己的才華展現(xiàn)給你的主管或同事。I am willing to work un

17、der pressure.我樂于在壓力下工作。I m a full of energetic and fashion-minded person.我是一個精力充沛、思維新穎的人。I have the ability to work well with others.我能夠很好的與他人工作。（具有團(tuán)隊(duì)精神）Be willing to learn and progress, and have good analytical capability.樂于不斷學(xué)習(xí)進(jìn)取，并具有很好的分析能力。面試是求職過程中的一道門檻，可以說是相當(dāng)重要的。面試中的問題常常會讓 人摸不清頭腦，下面就介紹一些常見的面試問題。

18、Why are you interested in our company?你對我公司的哪方面感興趣。What kinds of positions do you want?你想要一個什么樣的職位。What interests you the most about this job?這份工作最吸引你的是什么呢？Why do you think you are qualified for this position?你認(rèn)為自己有何優(yōu)勢能爭取到這份工作？常見面試問題（二）上期節(jié)目我們說到了面試的重要性，那么，我們?nèi)耘f繼續(xù)這個話題，來說 說常見的面試問題。What kind of person do

19、 you like to work with?你喜歡和什么樣的人共事呢？Would you mind working overtime?你介意加班么？What s your salary requirement?你能接受什么樣的薪水？Would you mind going out for business trips?你愿意出差么？職場上的接待和約見都需要事先預(yù)約，很少有臨時的會面，因?yàn)檫@樣會對雙方 造成不便。并且你的不請自來很有可能為他人留下不好的印象。接下來就讓我 們看一下如何來安排或者預(yù)約一個約會。Id like to make an appointment to see Mr. Gr

20、een on Wednesday.我想與格林先生約在周三見面。I want to change this appointment from Thursday to Friday, if its possible.如果可能的話，我想把約會時間由周四改為周五。What time will you be convenient?您什么時候有空呢？Yes, Im available on Friday.恩，我周五有空。談判是一種技巧，當(dāng)然更需要溝通。遇到矛盾或者雙方意見不一致的時候如何 來表達(dá)自己的觀點(diǎn)或立場呢。I think the price is a little high. Cant you r

21、educe it?我覺得價(jià)格有些高，能不能降低一些呢？The more time we waste, the less likely we will come up with anything.我們浪費(fèi)的時間越多，成功的機(jī)會就越少。Isnt there any room for negotiation?難道沒有商量的余地了嗎？We are here to solve problems.我們是來解決問題的。談判中間休息商務(wù)談判，有時候由于雙方業(yè)務(wù)的規(guī)模很大，會議時間也會很久，那么談判過 程中，人的體力腦力都受到極大挑戰(zhàn)。如何適時提出休息，本期節(jié)目將為您解 答。Shall we talk abou

22、t this tomorrow, for we need more details at this point.我們明天再討論這個問題吧，因?yàn)槲覀冊谶@一點(diǎn)上還需要更多詳細(xì)資料。It s been a long time. I think we need a break.這會已經(jīng)開了很長時間了，讓我們休息一下吧。May I suggest that we continue tomorrow?我能否建議我們明天繼續(xù)呢？Lets dismiss and return in two hours, shall we?現(xiàn)在休會，兩個小時候回來繼續(xù)。你期望什么樣的薪金面試的時候，你期望什么樣的薪水是一個很常

23、被問到的問題，同時也是很 難回答的一個問題。不過只要注意一個原則，就是盡量避免正面回答這個問 題，讓對方透露薪金標(biāo)準(zhǔn)就好了。I won t mind if I start with a low salary, for Im a fresh graduates and don have much experience.我不介意薪水低一點(diǎn)，因?yàn)槲沂菓?yīng)屆畢業(yè)生，并且沒有什么經(jīng)驗(yàn)。If I can be sure that there will be a good chance to advance in this company, I dont think salary is a problem.如

24、果在這個公司能有好的發(fā)展的話，我不認(rèn)為薪水是問題。I am making RMB 3,000 at present, so I expect not less than that.我現(xiàn)在的薪金是3000元，所以我希望這里的待遇能高于此數(shù)。I believe that you have a standard for starting salary.我想你們一定有一個起薪標(biāo)準(zhǔn)的。每個人都希望自己做的都是喜歡或者擅長的事情，但如果事實(shí)正相反呢？那是 否應(yīng)當(dāng)考慮改變一下現(xiàn)狀呢？向你的老板提出調(diào)換工作的請求吧。Id like to ask you for a transfer.我請求調(diào)換工作。You k

25、now, my major is accounting, but now Im working in the marketing department in the company.我是學(xué)會計(jì)專業(yè)的，但是現(xiàn)在卻在公司的市場部門工作。To be frank, I dont like this job. I m afraid I 1l amount to nothing if I keep on working like this.老實(shí)說，我并不喜歡這份工作，如果繼續(xù)做下去的話我認(rèn)為前途渺茫。I think I can do better if I can have the transfer to

26、 the financial department.如果可以調(diào)去財(cái)務(wù)部門的話，我認(rèn)為我可以做的更好。向幫助過你的人表達(dá)感謝可能是很簡單的一句話，但是會為你帶來良好的人際 關(guān)系哦。因此，怎樣在接受幫助之后表達(dá)感謝就顯得尤為重要了。Thanks a million. I really appreciate it.萬分感謝，真的是幫了我大忙啦。I really appreciate what youve done for me these days.我真的很感激這些天來你對我的幫助。It s very kind of you to help me.你能幫助我真是太好了。I really dont k

27、now what I would have done without your help.真不知道沒有你的幫助我該怎么辦。上期節(jié)目我們將到了表示感謝雖然是舉手之勞，但卻會使你獲益匪淺。那么今 天就讓我們看看表示感謝還有哪些說法。I cant tell you how grateful I am.How can I thank you enough.我都不知道該如何感謝你才好了。You ve been so helpful.你可真是幫大忙了。Im very much obliged to you for your gracious hospitality.感謝您的熱情款待。時尚白領(lǐng)口語100句1

28、.I m an office worker.我是上班族。2.I work for the government.我在政府機(jī)關(guān)做事。3.Im happy to meet you很高興見到你。4.I like your sense of humor.我喜歡你的幽默感。5.Im glad to see you again很高興再次見到你。6.Il call you.我會打電話給你。7.I feel like sleeping/ taking a walk.我想睡 /散步。8.I want something to eat.我想吃點(diǎn)東西。9.I need your help.我需要你的幫助。10.I

29、would like to talk to you for a minute.我想和你談一下。11.I have a lot of problems.我有彳艮多問題。12.I hope our dreams come tru哦希望我們的夢想成真。13.Im looking forward to seeing you.我期望見至 U你。14.Im supposed to go on a diet / get a rais或應(yīng)該節(jié)食 /漲工資。15.I heard that youre getting married. Congratulations聽說你要結(jié)婚了, 恭 吊！16.I see wh

30、at your mean 我了解你的意思。17.I cant do this.我不能這么做。.Let me explain why I was late.讓我解釋遲到的理由。.Lets have a beer or somethin出自們喝點(diǎn)啤酒什么的。.Where is your office?你們的辦公室在哪？.What is your plan?你的計(jì)戈U是什么?.When is the store closing?家店什么時候結(jié)束營業(yè)？.Are you sure you can come by at nine? 肯定你九點(diǎn)能來嗎？.Am I allowed to stay out pa

31、st 10?我可以十點(diǎn)過后再回家嗎？.The meeting was scheduled for two hours, but it is now over ye檜議原定了 兩個小時，不過現(xiàn)在已經(jīng)結(jié)束。.Toms birthday is this week.湯姆的生日就在這個星期。.Would you care to see it/ sit down for a while?你要不要看 /坐一會呢？.Can you cover for me on Friday/help me/ tell me how to get there?1期五能 不能請你替我個班/你能幫我嗎/你能告訴我到那里怎么走嗎？

32、.Could you do me a big favor?能否請你幫我個忙？.He is crazy about Crazy English 他對瘋狂英語很著迷。.Can you imagine how much he paid for that car?能想象他買那車花了 多少錢嗎?.Can you believe that I bought a TV for $25?.Did you know he was having an affair/cheating on his wife?你知道他有外遇 了嗎？ /欺騙他的妻子嗎？.Did you hear about the new proje

33、ct?爾知道那個新項(xiàng)目嗎？.Do you realize that all of these shirts are half off?你知道這些襯衫都賣半價(jià) 了嗎？.Are you mind if I take tomorrow off?你介意我明天請假嗎？.I enjoy working with you very much.我彳艮喜歡和你起工作。.Did you know that Stone ended up marrying his secretary你知道嗎？斯通 最終和他的秘書結(jié)婚了。.Lets get together fo門unch.讓我們一起吃頓午餐吧。.How did yo

34、u do on your test? 你這次考試的結(jié)果如何？.Do you think you can come?你認(rèn)為你能來嗎？.How was your weekend ?你周末過得怎么樣？.Here is my card.這是我的名片。.He is used to eating out all the time 他已經(jīng)習(xí)慣在外面吃飯了。Im getting a new computer for birthday present 我得至 U臺電月而作生日禮物。.Have you ever driven a BMW?你有沒有開過“寶馬” ？.How about if we go tomorr

35、ow instead?我們改成明天去怎么樣？.How do you like Hong Kong?你喜歡香港嗎?.How do you want your steak?你的牛排要幾分熟?.How did the game turn out?球賽結(jié)果如何?.How did Mary make all of her money?瑪麗所有的錢是怎么賺到的?.How was your date?你的約會怎么樣?.How are you doing with your new boss?你跟你的新上司處得如何?.How should I tell him the bad news?我該如何告訴他這個壞消

36、息?.How much money did you make? 你賺了多少錢？.How much does it cost to go abroad?H 國要多少錢?.How long will it take to get to your house?到你家要多久?.How long have you been here?你在這里多久了 ?.How nice/pretty/cold/funny/stupid/boring/interesting.How about going out for dinner?出去吃晚餐如何?61.Im sorry that you didnt get the

37、job.很遺憾，你沒有得到那份工作。62.Im afraid that its not going to work out.我恐怕這事不會成的。63.I guess I could come over.我想我能來。64.Is it okay to smoke in the office?在辦公室里抽煙可以嗎？65.It was kind of exciting.有點(diǎn)剌激。66.I know what you want.我知道你想要什么。67.Is that why you dont want to go home?這就是你不想回家的原因嗎？68.Im sure we can get you a

38、 great / good dea我很肯定我們可以幫你做成一 筆好交易。69.Would you help me with the report?你愿意幫我寫報(bào)告嗎？70.I didnt know he was the richest person in the world:不知道他是世界上最 有錢的人。71.Hl have to ask my boss/wife first.我必須先問一下我的老板/老婆。72.I take it you dont agree.這么說來，我認(rèn)為你是不同意。73.I tried losing weight, but nothing worked.我曾試著減肥，但

39、是毫無效果。74.It does吊 make any sense to get up so ear哪么早起來沒有任何意義。75.It took years of hard work to speak good English 講一 口流利的英語需要多 年的刻苦操練。76.It feels like spring/ I ve been here before感覺好象春天到了 /我以前來過這 里。77.I wonder if they can make it.我在想他們是不是能辦得至I。78.It s not as cold / hot as it was yesterda冷火不想昨天那么冷 /熱

40、。79.It s not his work that bothers me; its his attitude.困擾我的不是他的工作， 而是他的態(tài)度。80.It sounds like you enjoyed it.聽起來你好象蠻喜歡的。81.It seems to me that be would like to go back hom哦覺得他好象想要回家。82.It looks very nice.看起來很漂亮。83.Is everything under control?一切都在掌握之中嗎？84.I thought you could do a better job.我以為你的表現(xiàn)會更好

41、。85.It s time for us to say No” to America.是我們對美國說不的時候了。86.The show is supposed to be goo抵場表演應(yīng)當(dāng)是相當(dāng)好的。87.It really depends on who is in charge那純粹要看誰負(fù)責(zé)了。88.It involves a lot of hard work.那需要很多的辛勤工作。89.That might be in your favor.那可能對你有利。90.I didnt realize how much this meant to you.我不知道這個對你的意義有這 么大。I

42、didnt mean to offend you.我不是故意冒犯你。I was wondering if you were doing anything this weekend.我想知道這個周 末你有什么要做。.May I have your attention., please狷大家注意一下。.This is great golfing / swimming/ picnic weather.這是個打高爾夫球 /游泳/ 野餐的好天氣。.Thanks for taking me the movie.謝謝你帶我去看電影。.I am too tired to speak.我累得說不出活來。.Wou

43、ld you tell me your phone number?你能告訴我你的電話號碼嗎？.Where did you learn to speak English?爾從哪里學(xué)會說英語的呢？.There is a TV show about AIDS on right now.電視正在播放一個關(guān)于愛滋 病的節(jié)目。.What do you think of his new job/ this magazine?你對他的新工作 /這本雜 志看法如何？上期節(jié)目中我們談到了如何表達(dá)感謝。如果幫助別人的是你自己，在別人對你說謝謝的時候又應(yīng)當(dāng)怎樣回應(yīng)呢？Don! mention it. It s my

44、pleasure.別客氣，樂意效勞。It was no trouble at all. / Nothing serious.一點(diǎn)也不麻煩。Glad to have been of help.很高興能幫上忙。It s a great honor for me to offer my help.能夠幫到你我很高興。令求職者最為高興的一句話莫過于一一你被雇用了。可是別人說這句話的時候，你一定要知道他在說什么哦，否則很有可能會錯失良機(jī)。Im quite impressed with your experience. You can have the job.我對你的相關(guān)經(jīng)驗(yàn)印象頗深，你被雇用了。You

45、 Ve hired. Welcome to our company.你被錄用了，歡迎到我們公司來。You can begin employment next Monday.下周一來上班吧。You get the job. So when can you start?你被雇用了。什么時候能來上班？抱歉這么晚打電話由于業(yè)務(wù)的需要，有時候很晚了還要給客戶打電話。這時一定要意識到自己 是在打擾別人的休息，要對他說一聲對不起。Im sorry to call you so late. I hope I didnt catch you at a bad time.對不起，這么晚還打來，希望沒有吵到你。So

46、rry for bothering you at this hour.很抱歉在這個時候打擾你。I know it will get you trouble to call you this late. But it is an real emergency. I have no choice.我知道這么晚打電話來會給你添麻煩，但我有非常要緊的事情。我也沒有辦法。I must apologize for calling you at this time.我很抱歉現(xiàn)在打電話過來。抱歉這么晚打電話在遇到別人工作上有錯誤的時候，一定要婉轉(zhuǎn)的向他人指出，不要表面上說好，但是心里埋怨。這樣很可能造成對方的

47、重復(fù)錯誤。但同時也要注意自己的語氣，要委婉，畢竟人非圣賢，孰能無過，下一個出錯的可能就是你自己哦。Try to be better next time. And please let me know if you have any problem doing this.下次盡量做的更好吧。如果工作上有什么困難一定要記得跟我說哦。I have confidence that you could be more professional.我對你有信心，下次一定會做的更專業(yè)的。I need more detail-oriented. So try to do some improvement on

48、this report.我需要更具體的資料，再改進(jìn)一下這份報(bào)告吧。What you have done is not up to standard. And m wondering if there is anything Ican help?你做的不符合標(biāo)準(zhǔn)。有什么我可以幫忙的嗎？很多時候，一些談判和商討都是在餐桌上完成的，那么今天就讓我們來介紹一 下西方的宴客方式都有哪些。Seated dinner會（較正式，嘉賓每人都有各自固定的席位）Buffet dinners自助餐（也稱冷餐會）Cocktail parties雞尾酒會（時尚發(fā)布會后經(jīng)常舉辦類似酒會）BYOB and BYOF=Bri

49、ng your own bottles and bring your own food 聚餐會（較隨意）Receptions 招待會Picnics里子餐Tea parties 茶話會經(jīng)常會看到同事因?yàn)椴豁樞牡氖虑槎那榈吐?。如果在這個時候你能走上前安 慰并鼓勵他的話，一方面是出于禮貌的需要，另一方面也可以令同事和領(lǐng)導(dǎo)都 覺得你很懂得關(guān)心別人哦。Come on. Its still not the end of the world, isnt it?好啦別灰心，至少現(xiàn)在還不是世界末日，不是嗎？Face the music. And you can do it.面對問題吧，你可以的。Ill bac

50、k you up no matter whats happening.不管怎樣我都會支持你。It s alright. These things happened.沒事啦。這種事常常會發(fā)生的。大家工作的時候經(jīng)常會遇到一些小麻煩。比如現(xiàn)在工作都離不開的電腦就經(jīng)常 給我?guī)砺闊┎皇菃幔磕敲醋约禾幚聿涣说臅r候怎么辦呢？今天告訴大家如何 來表達(dá)這些我們工作上常遇到的麻煩，以及如何尋求幫助。Could you do me a favor? My computer suffered from computer virus.能幫幫我嗎？我電腦中病毒了。Oh no, my computer halted ag

51、ain. Could you lend me a hand?天哪，電腦又死機(jī)了。能幫我處理一下嗎？Excuse me. Can you help me to clear this paper jam?勞駕，幫我弄一下打印機(jī)好嗎？Im calling for the air-conditioner problems. It doesnt work anymore. And it s getting hot in the office.我們的空調(diào)好像壞了，我正是為此打來的。辦公室已經(jīng)越來越熱了?；疖囀且环N重要的交通工具，相信大家在出差的時候一定和它打過不少交道。那么今天讓我們來了解一下和票務(wù)有關(guān)的

52、常用語吧。Can I get a seat for the D207 on Wednesday?我想買一張周三的D207的車票。I want to reserve a sleeper to Shanghai.我想訂一張去上海的臥鋪。I missed the train. Could you please refund this ticket for me?我沒有趕上火車。可以幫我把票退了嗎？Where am I supposed to pay the excess train fare?我應(yīng)該去哪兒補(bǔ)票呢？每個求職者在面試過后，都希望能盡快知道自己是否被錄用。但是如果遲遲沒 有得到結(jié)果，那么最

53、好就要打個電話過去問問清楚了。Im just calling to follow up on the status of the Personnel Manager.我打電話來是想問一下人事經(jīng)理的招聘情況。Does it possible for me to know when the decision will be made?我能知道什么時候出結(jié)果嗎？Im an applicant of your company. And Ive been waiting for over two month after the interview. Could I possibly know the r

54、esults?我是貴公司的求職者。面試過后我已經(jīng)等了兩個多月了。我能知道一下結(jié)果嗎？Have you made any decision concerning the position?面試的結(jié)果出來了嗎？在談判過程中，我們一定要注意聽懂每一句話，這很有可能影響到談判的結(jié)果。因此沒聽清楚的話一定要問。那么今天就要告訴大家如何請求他人重復(fù)他所說的話。I beg you pardon?能重復(fù)一遍嗎？Would you please saying it again? Im not quite catching you.請?jiān)僬f一邊好嗎？我不是很明白的意思。Could you speak a littl

55、e bit slowly? I cant follow you.能說的慢一點(diǎn)嗎？我有點(diǎn)跟不上了。Sorry. But will you please repeat it. I dont understand what you are talking about.不好意思，能重復(fù)一遍嗎？我不明白你在說什么。以前的公司一般有總機(jī)，由接線員將電話轉(zhuǎn)接到各部門或者個人?，F(xiàn)在很多公司擁有類似的前臺服務(wù)。那么，如果你是在為別人轉(zhuǎn)接電話的話應(yīng)當(dāng)怎么說呢。I ll put you through right now.我現(xiàn)在就幫你轉(zhuǎn)接過去。Ill connect you with the department

56、you want. Hold on for a minute.我將電話轉(zhuǎn)到您需要的部門。請稍后。I ll switch you over to Mr. Clark.我將您的電話轉(zhuǎn)給克拉克先生。Im sorry but the number is engaged. Wel call you if connected.很抱歉電話占線，如果接通了我們就給您打電話。我們打電話不一定都能找到對方，這時候想讓接電話的人告知對方給自己回電 話或者沒什么事情不用回電話了，怎么說呢？Could you please tell her that Mr. Xu called?請轉(zhuǎn)告她許先生給她打電話。Please

57、tell her to return my call. Ill leave my number, 3210078請讓他給我回電話，我的電話號碼是 3210078。Ask her to call Steven at the office ASAP.請她盡快快往史蒂文先生辦公室回電話。It s nothing important. Ill call her back later.沒什么要緊事，我晚點(diǎn)在給她打。隨著公司的發(fā)展壯大，一些合作交往也就越來越多。當(dāng)公司來了客人，我們應(yīng) 當(dāng)如何接待，才能表現(xiàn)的熱情得體呢。今天就讓我們來分享一下接待用語。Would you please give me you

58、r business card?能給我你的名片么？Ill go and see if hes available.我去看看他現(xiàn)在是否方便。Have a seat please. Would you like tea or coffee?請坐。您想喝點(diǎn)什么？咖啡還是茶？He is expecting you. Come this way please.他正等您呢。請這邊走。合同是商務(wù)交往中非常重要的一環(huán)。因此在簽訂合同的時候一定要對其內(nèi)容有 細(xì)致的了解之后再簽字。同時，如果你是準(zhǔn)備合同的一方，一定要提醒對方應(yīng) 當(dāng)注意的事項(xiàng)，這樣對雙方履約都有好處。This is our contract. Pl

59、ease read it carefully before signing.這是我們的合同。請仔細(xì)閱讀后再簽字。We have reached an agreement on all the terms. So there shoutdne any problem for the contract.我們對各項(xiàng)條款意件都一致了。合同應(yīng)當(dāng)沒什么問題了。May we once more remind you that the contract should be cancelled by one month notice.請?jiān)试S我們再次提醒您，雙方應(yīng)在取消合同一個月前進(jìn)行通知。We ll have

60、the contract ready tomorrow. Its been good working with you.Thanks again.我們明天就可以把合同準(zhǔn)備好。合作愉快，再次感謝。合同是商務(wù)交往中非常重要的一環(huán)。因此在簽訂合同的時候一定要對其內(nèi)容有 細(xì)致的了解之后再簽字。同時，如果你是準(zhǔn)備合同的一方，一定要提醒對方應(yīng) 當(dāng)注意的事項(xiàng)，這樣對雙方履約都有好處。This is our contract. Please read it carefully before signing.這是我們的合同。請仔細(xì)閱讀后再簽字。We have reached an agreement on al