《國際貿易拓展課程教案》索賠與理賠

1、第 頁教 學 內 容 提 要備注Unit 8 Claim and Settlement 索賠與理賠8.1 Introduction（簡介）(5 mins) 目的：掌握在發(fā)生損失時，如何進行索賠和理賠信函的處理。8.2 Writing Skills（寫作技巧）(5 mins)索賠信函的寫作步驟及常見表達方式：回復索賠信函(索賠有理由情況下)的寫作步驟及常見表達方式：如果未能對索賠進行及時、有效的處理，則應立即告知對方信已收到，并說明正在調查此事，以后會給出充分的答復。回復此類索賠信函的寫作步驟及常見表達方式：8.3 Specimen Letters（樣函）(55 mins)Letter 1：Cl

2、aim on wrong goodsLetter 2：A reply to the claim on wrong goodsLetter 3：Complaint for low qualityLetter 4：A reply to the aboveLetter 5：Claim on the seller for the damaged goodsLetter 6：A reply to the aboveLetter 7：Claim for short weightLetter 8：The settlement of the claim for short weightLetter 9：Arb

3、itration awardNotes to the specimen letters1. everything appears to be correct and in good condition一切似乎都是正確完好的2. contents of this case箱內（所裝）貨物3. to arrange for the dispatch of replacements安排貨物更換事宜4. at ones disposal任你使用，任你處理5. go into調查，仔細審查6. through a confusion of numbers由于號碼混淆，through 為介詞，表示原因之意

4、 7. We shall be grateful if you will keep case No.3 and contents until called for by the local agents of World Transport Ltd., our forwarding agents, whom we have instructed accordingly.請將第3號箱和所裝貨物代為保存，等候世界運輸公司駐你地代理人前來領取。世界運輸公司是我們的運輸代理行，我們已委托該公司代為辦理。8. dispose of處理，處置9. rest with取決于，歸于 10. shortweig

5、ht adj./n短重，也可以寫作short-weight。如：We lodge a claim against you for a short weight of 4.82 M/T.（我方為短重4.82公噸向你方提出索賠。） short：短少，短缺，不足。可以與許多名詞或過去分詞構成復合詞，如： short delivery n. 缺交，短交 short-delivered adj. 短交，缺交 short shipment n. 短裝，裝載不足 short shipped adj. 短裝，裝載不足 short-landed adj. 短卸 short-paid adj. 少付 short-

6、invoiced adj. 發(fā)票少開 short-established adj. 少開 11. Survey Report 檢驗報告 Survey Report on Quality品質鑒定證明 Survey Report on Weight重量鑒定證明12. the Foreign Economic and Trade Arbitration Commission對外經濟貿易仲裁委員會13. CCPIT（the China Council for the Promotion of International Trade）中國國際貿易促進委員會8.4 Focal Words（焦點詞匯）cla

7、imn. 索賠，賠償要求claim for表示索賠原因，索賠的金額 claim for damage，claim for USD10 000claim on表示對某批貨物索賠 claim on the goodsclaim against表示向某人索賠 claim against the underwriters表示“提出”索賠的常用動詞：lodge，file，raise和put in。此外，還可用make，issue，register，render，enter，set up等lodge a claim against（with/ on/ upon）sb. for sth.為某事向某人提出索賠

8、 We shall lodge a claim against the insurance company for the goods damaged during transit.accept a claim 同意索賠entertain a claim 受理索賠reject a claim 拒絕索賠settle a claim 解決索賠waive a claim 放棄索賠withdraw a clam 撤回索賠vt. 索賠，要求賠償 to claim USD50,000.00 to claim USD50,000.00 for damage to claim USD50,000.00 on

9、the goods to claim USD50,000.00 from the underwriters We should claim USD2,500.00 from you for the loss caused by improper pensatevt. 補償，賠償 The success will compensate you for your efforts. You should compensate us for the loss caused by the late delivery. compensation n. 補償，補償，報酬 You will get compe

10、nsation for what you have done. The buyer claimed a compensation for USD1 200 for the damage.claim compensation from sb. for sth. 就某事向某人要求索賠 We reserve the right to claim compensation from you for any damage. What compensation can you offer for my work per week? compensation trade補償貿易full compensati

11、on全額賠償complainvi. 訴苦，申訴，抱怨complain to sb. of /about sth.（因某事而向某人表示不滿） The buyers complained to the seller of the excessive moisture contained in the minerals. The buyers complained about the excessive moisture of the minerals. The buyers complained that the minerals contain too much plaint n. 抱怨，申訴，

12、投訴 We have noted your complaint and will do our best to avoid a repetition. make（lodge / file / lay）a complaint against sb. for sth.（因某事而向某人表示抱怨） This being the case, we have to lodge a complaint against you for the inferior quality. complaint n. 抱怨者，控告者，投訴者settlevt. 解決；清償，結算 Any dispute that may ar

13、ise from under this contract shall be settled by arbitration. We will ask the Bank of China to help us settle payment. Please settle this long outstanding account without further delay. We are requested to settle your account within one week.settlement n. 解決，清償，理賠 We hope we can reach an amicable se

14、ttlement before long. For a settlement of our account of USD300, please send us your cheque. settlement of disputes 解決爭端settlement options 索賠選擇權Arbitratevi. & vt. 仲裁，公斷，裁決 Both sides agreed to arbitrate. The two parties hereby agree to arbitrate their disputes if any.arbitration n. 仲裁 This is the ma

15、ximum concession we can afford. Should you not agree to accept our proposal, we would like to settle by arbitration. When no settlement can be reached through negotiations, the disputes shall be submitted for arbitration.arbitration clause仲裁條款arbitration award仲裁裁決arbitration application仲裁申請arbitrati

16、on procedure仲裁程序arbitrator n. 仲裁員，仲裁人refundvt. 歸還，償還 refund the excess on a tax refund the goods to the sellern. 歸還額，償還額 obtain a refund of a deposit The shipping company will give you a refund of freight if the goods are lost. refundable adj. 可歸還的，可償還的 The bid bond is refundable to those bidders wh

17、o are not the winner. refundment n. 歸還，償還，退款8.5 Useful Phrases and Sentences(實用語句) (25 mins)1. 關于申訴/抱怨的用語 to make a complaint against a person to complain of something to a person to have a complaint on to receive a complaint on to repeat complaints about to report a complaints on to have a cause fo

18、r complaint to have no complaint to make to have something to complain of to a person to acknowledge an error to correct an error2.關于索賠的用語 claim for indemnity to have a claim on to send in/ to enter/ to put in ones claim for compensation to lodge/ to file ones claim with a person for/ to submit ones

19、 claim to a person/ to place ones claim before a person to lay claim to to enter a claim forwith/ to file a claim forwith/ to put in a claim forwith to satisfy ones claims to accept/ to meet / to entertain ones claim to avoid/ to obviate a claim to withdraw/ to waive/ to abandon a claim3.關于賠償的用語 to

20、compensate for losses to a person with/ to compensate a person for losses with/ to recompense a person for losses with4.關于質量的用語 We regret to have to inform you that the tins of lobster which you sold me on 29 June have caused numerous complaints. We regret to say that a part of the goods, indeed, ne

21、arly half, have lost a good deal of their quality by wetting from sea-water.5.關于與樣品不一致的用語 The goods submitted do not correspond with the sample sent. We find every bale weighs short. We greatly regret to say that the goods are not in accordance with your sample.6.關于包裝不良的用語 With regard to the fruit,

22、I am astonished to learn that it arrived in such a bad order, every precaution having, as I considered, been taken to insure its preservation. We regret to find on opening up 20 cases of the glass delivered here yesterday that 15% of the sheets are broken, 45% show bubbles, and nearly all are badly scratched.7.關于商品更換、退還的用語 They say they are to receive the compensation money from the co