業(yè)務(wù)文書(shū)經(jīng)典范本英文版

1、更多企業(yè)學(xué)院：中小企業(yè)管理全能版183套講座+89700份資料總經(jīng)理、高層管理49套講座+16388份資料中層管理學(xué)院46套講座+6020份資料國(guó)學(xué)智慧、易經(jīng)46套講座人力資源學(xué)院56套講座+27123份資料各階段員工培訓(xùn)學(xué)院77套講座+ 324份資料員工管理企業(yè)學(xué)院67套講座+ 8720份資料工廠生產(chǎn)管理學(xué)院52套講座+ 13920份資料財(cái)務(wù)管理學(xué)院53套講座+ 17945份資料銷(xiāo)售經(jīng)理學(xué)院56套講座+ 14350份資料銷(xiāo)售人員培訓(xùn)學(xué)院72套講座+ 4879份資料更多企業(yè)學(xué)院：中小企業(yè)管理全能版183套講座+89700份資料總經(jīng)理、高層管理49套講座+16388份資料中層管理學(xué)院46套講座+

2、6020份資料國(guó)學(xué)智慧、易經(jīng)46套講座人力資源學(xué)院56套講座+27123份資料各階段員工培訓(xùn)學(xué)院77套講座+ 324份資料員工管理企業(yè)學(xué)院67套講座+ 8720份資料工廠生產(chǎn)管理學(xué)院52套講座+ 13920份資料財(cái)務(wù)管理學(xué)院53套講座+ 17945份資料銷(xiāo)售經(jīng)理學(xué)院56套講座+ 14350份資料銷(xiāo)售人員培訓(xùn)學(xué)院72套講座+ 4879份資料Part 業(yè)務(wù)文書(shū)Chapter 01 建立關(guān)系Unit 01 開(kāi)發(fā)業(yè)務(wù)Dear Mr AffleckI learned from your message by accident on the Internet that your company needs

3、 car components.We are a car parts manufacturer. I am sure youll be interested in our products. We do hope there is an opportunity for us to cooperate with each other in the coming days.An early reply will be obliged!Yours sincerelyHugh Jackman Unit 02 介紹新產(chǎn)品Dear Mr KeatingWe are pleased to inform yo

4、u that we have just marketed our new products.We believe that you will find our new products more competitive both in quality and price. They should get a very good reception in your market.Please let us know if you would like to take the matter further.Look forward to hearing from you.Yours sincere

5、lyPaul Walker Unit 03 肯定回復(fù)Dear Mr ReynoldsThank you for your letter of 21 March. We shall be glad to enter into business relations with your company.Complying with your request, we are sending you our latest catalogue and price list. If you find business possible, please E-mail us.Your early reply w

6、ill be greatly appreciated.Yours sincerelyTobey Mandes Unit 04 委婉拒絕對(duì)方Dear Mr LetoThank you for your letter of 22 March.We are sorry to inform you that the products, though with high content of science and technology, are not well calculated for our market. We are expecting cooperation with you next

7、time. Please keep in touch for more business.Look forward to hearing from you.Yours sincerelyPhilip Walker Unit 05 請(qǐng)求介紹客戶(hù)Dear SirsThank you for your cooperation with our business.Now we are keen to enlarge our trade in various kinds of cotton goods, but unfortunately we have had no good connections

8、with North American countries.Therefore we shall appreciate it very much if you will kindly introduce us to some of the most capable and reliable importers who are interested in these lines of goods.Your favorable information will be greatly obliged.Yours respectfullyCharles Unit 06 恢復(fù)業(yè)務(wù)關(guān)系Dear SirDe

9、ar Mr GreenWe understand from our trade contacts that your company has reestablished itself in London and is once again trading successfully in your region. We would like to extend our congratulations and offer our very best wishes for your continued success. Since our last trade, our lines have cha

10、nged a lot. The catalogue is enclosed for your reference.Looking forward to hearing from you.Sincerely yoursAndy Claire Unit 07 維系老客戶(hù)Dear Mr ReevesWe are most gratified that you have, for several years, included a selection of our products in your order catalogues.We are pleased to inform you our la

11、test product is available now. The new machine vastly excels the old one in performance. If you, our old customer, are interested in it, we can offer you a 10% discount.Look forward to hearing from you.Yours sincerelyKevin SmithChapter 02 約會(huì)拜訪Unit 01 請(qǐng)求約見(jiàn)Dear Mr SmithI am scheduled to visit the U.S.

12、 on business at the end of this month, and wish to call on you at your office on that occasion.I will be arriving in Washington on or around 20 August and staying there for about one week. It would be very much appreciated if you would kindly arrange to meet with me either on 22 or 23 August, whiche

13、ver is convenient for you. If neither is convenient, could you please suggest an alternative date by return E-mail.Thank you in advance for your kind cooperation. I am looking forward to meeting you in Washington soon!Sincerely yoursYang MingGuangzhou Trading Company Unit 02 歡迎來(lái)訪Dear RichardsonI am

14、glad to learn that you will be visiting Washington next month. Ill be in Los Angles between 12 and 15 June, so if its convenient for you, shall we arrange to meet on the 18th? Please let me know whether I can arrange hotel accommodations and transportation from the airport for you.We are expecting y

15、our arrival soon!Sincerely yoursMike Allen Unit 03 更改時(shí)間Dear Mr JohnsonIn our conversation last week, I said that l would be arriving in Stockholm On April 12th. Due to unforeseen circumstances, my trip will have to be postponed until the 15th. Would it be possible to reschedule our meeting? I apolog

16、ize for this change and hope that it will not cause too much inconvenience.SincerelyKatherine Rogers Unit 04 邀請(qǐng)赴宴Dear Mr WhiteTo celebrate the 20th anniversary of Guangzhou Trading Company, we are holding a dinner party at the Garden Hotel from 7:00 to 10:00 pm on Friday, 9 August.You are cordially

17、invited to the party so that we can express our sincere appreciation to you for the generous support you have extended to us for many years. For your information, the party will be attended by many top executives of leading Chinese and foreign trading companies, and we believe that this will offer m

18、any of us an excellent opportunity to get acquainted with each other.We do hope that you will be able to join us in this occasion, and look forward to seeing you at the party.Sincerely yoursYang MingGuangzhou Trading Company Unit 05 接受邀請(qǐng)Dear Mr LiThank you so much for inviting me to address the Cham

19、ber of Commerce monthly luncheon at 12 pm on September 21, at the Mayors Building on the subject of “The Status of Expert Systems in Business During the Next Decade.” I am pleased to accept your invitation.I look forward to this opportunity of being with you and the members of Chamber of Commerce on

20、ce again.Sincerely yoursKate Hu Unit 06 謝絕邀請(qǐng)Dear Mr YangThank you for the invitation to the dinner party on Friday, 9 August, celebrating the 20th anniversary of your esteemed company. Unfortunately, Ill be out of town on business on that day, so I wont be able to attend.Im very sorry, but please ac

21、cept my thanks again for inviting me. I hope the evening will be a great success.Sincerely yoursTom WhiteABC Company Unit 07 感謝款待Dear Mr SmithBelatedly, I wish to express my appreciation for the courtesies you extended to me while I was in Washington last week.Thank to you, my visit to Washington tu

22、rned out to be very successful. Among other things, I found the meeting I had with local business people particularly interesting and stimulating, and I wish to thank you most sincerely for the efforts you put into organizing that meeting for me. It was certainly one of the highlights of my entire t

23、wo-week trip to the US.Again, thank you very much for your hospitality. I hope I will have the opportunity of reciprocating your kindness in the near future.Sincerely yoursYang MingGuangzhou Trade Company Chapter 03 貿(mào)易談判Unit 01 買(mǎi)方詢(xún)盤(pán)Dear Sir or MadamWe learned from our common business partner JIAFU L

24、td, that your company is one of the major exporters of cashmere products in Australia.We are a leading dealer in high-quality textiles in China and are very much interested in importing your goods especially mens cashmere sweater.We would appreciate your sending us catalogues, sample books or even s

25、amples if possible. Please give us detailed information on CIF Dalian Prices, terms of payment and discount you would allow on purchases of quantities of no less than 10000 pieces.We hope this will be a good start for a long and profitable business relation.Sincerely yoursJim Lee Unit 02 賣(mài)方報(bào)盤(pán)Dear Mr

26、 LeeWe welcome your inquiry dated June 16th and thank you for your interest in our mens cashmere sweater.In accordance with the instruction given in your last letter, we hereby enclose our illustrated catalogue and price list giving the details you asked for. Also by separate post, we are sending yo

27、u some samples. We are confident that you would be satisfied with the design and quality.In reply to your inquiry, we take pleasure in making you an offer as follows, provided your reply reaches us with 10 days from today:Commodity: Mens Cashmere SweaterQuantity: 10000 piecesPrice: US$20 net per pie

28、ce CIF DalianShipment: July 2008Payment: irrevocable L/C at sightOn considering the fact that this is our first transaction and the volume you ordered is not small, we would allow you a discount of 5%.We are expecting your early order.Yours faithfullyMs Judy JordanUnit 03 買(mǎi)方還盤(pán)Dear Ms Judy JordanWe a

29、re in receipt of both your offer of 19 June and the catalogue and samples.While appreciating the special design and good quality of your products, we find your price is rather too high for Chinese market. We have to point out that Japan-made mens cashmere sweater of this quality are available in our

30、 market, all of them are at prices about 15% below yours.Such being the case, we have to ask you to consider if you can make reduction in your price, say 15%. As we are ready to purchase many other cashmere products later this year, you may think it worthwhile to make a concession for a potential bi

31、g client.We are anticipating your early reply.Sincerely yoursMr Jim Lee Unit 04 接受還盤(pán)Dear Mr Jim LeeWe want to say how pleased we were to receive your counter offer of 23 June. Please note that it was in view of our long term business relationship that we made you such a favorable offer.We confirm su

32、pply of 10000 pieces of mens cashmere sweaters at the prices stated in your letter and will allow a 5% special discount on your order of 10000 pieces or above. Our Sales Confirmation No. AB2C in two originals were airmailed to you. Please sign and return one copy of them for our file.It is understoo

33、d that a letter of credit in our favor covering the said articles should be opened immediately. You may rest assured that we will effect shipment without delay on receipt of your letter of credit.We appreciate your cooperation and look forward to receiving from you further orders.Sincerely yoursMs J

34、udy Jordan Unit 05 拒絕還盤(pán)Dear SirIn reference to your E-mail of 1 August, we cannot make a better offer than the one we suggested to you, we feel that offer itself is most generous under the circumstances.In checking our books, we find that you have purchased from us twice as much the first three mont

35、hs of this year as you did in the first three months of last year. This indicates to us that you have been successful in retailing our merchandise.We hope that upon reconsideration you will be able to accept our offer. We have been very pleased to have you on our list of accounts.Best regardsUnit 06

36、 下訂單Dear Mr RandallSubject: Order for 10000 Pairs of Sheep Leather GlovesPlease dispatch to us 10000 pairs of sheep leather gloves as per the terms started in your offer of 29 March.Would you please take special care of the quality and the package of this order? The leather should be of the same qua

37、lity as that used in the sample. We hope that you can pack each pair in an airtight polythene bag, a dozen pairs of gloves in a box and then 20 boxes to a strong seaworthy wooden case. We will order more if the first order with you proves to be satisfactory.We are enclosing our Purchase Confirmation

38、 No.2006-399 in duplicate for your signature. Please sign and return one copy for our file. Upon receipt of your confirmation, an L/C will be issued.SincerelyLi MingImport Director Unit 07 接受訂單Dear SirsWe want to say how pleased we were to receive your order of 15 April for Ladies and Childrens Shoe

39、s.We confirm supply of 1000 pairs of the shoes at the prices stated in your order No.888 and will allow a 5% special discount on your order worth $5000 or above. Our Sales Confirmation No. BC510 in two originals were airmailed to you. Please sign and return one copy of them for our file.It is unders

40、tood that a letter of credit in our favor covering the said shoes should be opened immediately. We wish to point out that stipulations in the relative L/C must strictly conform to the stated in our Sales Confirmation so as to avoid subsequent amendments. You may rest assured that we will effect ship

41、ment without delay on receipt of your letter of credit.We appreciate your cooperation and look forward to receiving from you further orders.Yours trulyChapter 04 正式交易Unit 01 付款通知Dear Mr MorrisThank you very much for your purchase of our products.For your reference, we have attached our invoice numbe

42、r 79023108 for 2000 US dollars. Please pay the bill within 15 days upon receipt of the request letter.Please notify us when you make the remittance.Yours faithfullyPioneer Electric Appliance Unit 02 催促付款Dear SirsWe have received your letter of the 17th July with thanks.We received payments of $275 o

43、n the 2nd July, and $525 on the 9th July respectively. This leaves a debit balance of $320. We would like to remind you that in your letter of the 22nd June you promised to repay before the end of June.We enclose a statement for the period ending on the 31st July. We would appreciate a prompt settle

44、ment of this account.Yours sincerelyUnit 03 開(kāi)立信用證Dear SirsWith reference to the goods under our Sales Confirmation No.5207, we wish to draw your attention to the fact that the date of delivery is approaching, but we have not yet received the covering L/C to date.Please do your utmost to forward the

45、L/C, so that we may execute the order smoothly. In order to avoid subsequent amendment, please see to it that the L/C stipulations are in exact accordance with the terms in the Confirmation.We hope to hear favorably from you soon.Sincerely yoursUnit 04 貨物包裝Dear Edward PittWe are pleased to inform yo

46、u that 50 cases of adjustable wrenches you shipped to Lagos on March 18th have arrived in perfect condition. This shows that you have made a great deal of improvement in packing.As for the pliers to be shipped to us, we would like you to have them packed in boxes of 2 dozens each 100 boxes to a wood

47、en case. We trust you will give special care to the packing in order to avoid damage in transit.Kindly let us know if you can meet our requirements.With our best regards.Daniel Hopkins Unit 05 貨物運(yùn)輸Dear SirsWe shall shortly have ready for shipment from Liverpool to Alexandria four cases of crockery.

48、The cases measure 1.5m1.5m1m, each weighing about 70kg. Will you please quote your rate for freight and send us details of your sailings and the time usually taken for the voyage. We understand that SS Merchant Prince is due to sail on 25 July, but we should like an earlier sailing if possible.Yours

49、 faithfullyMatthew Kent Unit 06 投保Dear SirsPlease issue a Marine Insurance Policy in the name of Guangzhou Trading Company.Claims payable at Washington.Amount of Insurance required: US$80000.Against the risk of All Risk & War Risk.Mark, Quantity & Description of Merchandise:Shirts; eight thousand do

50、zens packed in eighty cases, 100 dozen each.Marks: GTCCGuangzhouNo. 1/25Voyage from Guangzhou to Washington per S.S. “Sun” sailing on or about 1st August, 2009.Yours faithfully Unit 07 接受保險(xiǎn)Dear SirsWe have acknowledgement for your letter 20th and are pleased to note your readiness to insure with us

51、a shipment of Chinese porcelain from Shanghai to Genoa by sea.The prevailing rate for the proposed shipment against all risks including war risks is 0.5%, subject to our own Ocean Marine Cargo Clauses and Ocean Marine War Risks Clauses. Copies thereof are enclosed herewith for your reference.If you

52、find out rate acceptable, please let us know by cablethe details of your shipment so that we may issue our policy accordingly.Sincerely yoursWill Smith Chapter 05 投訴理賠Unit 01 投訴延期交貨Dear Ms KittyWe wont accept any delayed shipment from now on. Your delivery of Purchasing order PO0901023 was scheduled

53、 to be handled by UPS by the end of December. You postponed this shipment to January 6th, 2010, because of uncompleted accessories. On January 15th, 2010, this shipment was postponed again for bad weather. I dont care the excuse of your delaying tactics this time, but it wont be accepted anyway. Ple

54、ase proceed with this shipment at once, and let me know when it will arrive at our factory.If you have any further questions, please do not hesitate to contact me now.Sincerely YoursAlbert Lee Unit 02 投訴質(zhì)量欠佳Dear SirOur Order No. 434 of 6 May for upholstery materials has now been delivered.We have ex

55、amined the shipment carefully and, to our great disappointment, find that they are not of the quality we ordered.The materials do not match the samples you sent us. The quality of some of them is so poor that we feel that a mistake has been made in making up the order.The goods do not match the requ

56、irements of our company. We have, therefore, no choice but to ask you to take the materials back and replace them with materials of the quality we ordered.We are very keen to resolve this matter amicably. If you can replace the materials, we are prepared to allow the agreed delivery time to run from

57、 the date you confirm that you can supply the correct materials.We look forward to your early reply.Sincerely yoursUnit 03 投訴貨品錯(cuò)誤Dear Mr BryanI received a consignment of order No. 201314 from you yesterday, but the model No. was wrong. I ordered Model SP-520 instead of SP-502. Please find attached o

58、ur order No. 201314 for your reference. I will return this shipment and the freight cost will be born by you.Looking forward to receiving correct shipment ASAP.Sincerely yoursJackie Black Unit 04 索賠或退貨Dear SirsYour shipment of Brass Wind Instruments ordered by us on June 4 arrived yesterday and grea

59、tly disappointed us. They are not what we want, having a dull finish instead of a bright one, and are very unattractive. We shall not try to sell them, for they would not be of any use. You will have to take them back.Send us the kind we ordered and let us know what disposition to make of these.Your

60、s trulyUnit 05 告知調(diào)查結(jié)果Dear Thomas WhiteOn receipt of your letter of July 4, we looked into your case and found that your complaint was well justified. The Model 520 circular saw you ordered does have a manufacturing defect that results in its overheating after a few minutes use. We genuinely apprecia