旅行住宿預(yù)訂安排英文版資料講解

Doyouliketravel?2.Haveyoueverhadamemorabletrip?（難忘的）3.Whichcountryyouarelookingforwardtotravelling?questions第一頁，共16頁。馬爾代夫(mǎěrdàifū)Maldives第二頁，共16頁。吉普(jípǔ)寨JeepVillage第三頁，共16頁。美食(měishí)Deliciousfood第四頁，共16頁。Travelandaccommodation旅行(lǚxíng)和住宿第五頁，共16頁。Boss:NextmonthIwillgototheMaldivestodiscusscooperationprojectswiththeU.S.Aforeigntradecompanyforaweek,canyouhelpmeinpreparingforthenexttrip?下個(gè)月我將去馬爾代夫(mǎěrdàifū)洽談與美國外貿(mào)公司為期一周的合作項(xiàng)目，你能幫我籌備下行程嗎？Case第六頁，共16頁。Whatshouldwedo?

HowtoPreparethetravelagent?Clearthetrippurpose(明確出行目的)Searchbusinesstodiscussinformation(搜集相關(guān)商務(wù)洽談資料(zīliào))Collectionofrelevanttravelinformation（收集相關(guān)旅行社信息）Preparethenecessarybaggage（準(zhǔn)備必備行李）Doagoodjobrelatedtobudget(做好相關(guān)經(jīng)費(fèi)預(yù)算)Bookflights(訂機(jī)票)arrangeAccommodation（住宿安排）MaketheTravelScheduls（制作行程安排表）第七頁，共16頁。bookingTicket機(jī)票預(yù)訂(yùdìng)5.Attentiontoearlyboardingtime,boardingterminalandterminalarrival,arrivaltime,arrangecarpickuptosend.注意提前登機(jī)的時(shí)間,登機(jī)的航站樓和到達(dá)(dàodá)的航站樓,抵達(dá)的時(shí)間,安排好車接車送.1.Todeterminethetripnumber確定出差人數(shù)(rénshù)2.Typeofticket，Luxuryoreconomycabin.訂票類型,豪華艙，還是經(jīng)濟(jì)艙3.One-wayticketorround-tripticket單程還是往返4.Checkthelatestflightschedules,Toensurethesafety查詢最新航班時(shí)刻表,確保安全第八頁，共16頁。Accommodationarrangement住宿(zhùxiǔ)預(yù)訂安排Preparation前期準(zhǔn)備2.RoomReservations房間預(yù)訂(yùdìng)3.Check-out退房手續(xù)4.Note注意事項(xiàng)第九頁，共16頁。BeforetheReservations預(yù)訂(yùdìng)前的準(zhǔn)備Knowaboutwhichtypeofhoteldoesbosslike,Luxuryorelegant，Singleordoubleroom了解老板喜歡的旅店類型,豪華的還是幽雅的單人還是雙人間2.Considerthedistanceofresidencefromtheairport，Nottoofar，Convenienttransportation考慮住所離機(jī)場(chǎng)的路程，不要太遠(yuǎn)，交通便捷3.Havetheinformationaboutoccupancylevelroomratesandensurenoover-bookingoccurs了解房間(fángjiān)價(jià)格，及居住等級(jí)，防止未定情況的發(fā)生4.WritedowntheCustomerInformation:name,address,telephonenumber,arrivaldateandtime,lengthofstay,typeandnumberoftheroom.andsoon.準(zhǔn)備好入住人的信息，如：姓名，身高，地址，電話，到達(dá)時(shí)間及截止住宿日期等第十頁，共16頁。Howtoreservation

Thewayforreservation:phone,letter，mail,faxandtelexreservation,etc.預(yù)訂方式：電話，信件，郵件，傳真、電傳機(jī)等2.TellingtheAccommodation'sname,arrivaltimeandthetimeofleft,andSelecttheroomtype.提供住宿者的姓名、抵達(dá)時(shí)間及大概的離開時(shí)間及什么樣的房間3.Ensuretherehavetheintroductionofacomputerizedreservationnetwork,andanythingelse.確認(rèn)賓館有引進(jìn)的電腦預(yù)訂網(wǎng)絡(luò)(wǎngluò),及相關(guān)要求BeSureyouhavecompletedthereservation確認(rèn)已經(jīng)完成預(yù)定第十一頁，共16頁。A：hellothisisABChotel.canIhelpyou?B：I’dliketobookadoubleroomandonesingleroomforFridaynextweek.A：That’sfine.AdoubleroomforFriday，Octobertenth，withafrontviewornearview？B：What’sthepricedifference？A：Adoubleroomwithafrontviewis140dollarspernight，onewithanearviewis115dollarsper-night.B：IthinkI’lltaketheonewithafrontviewthen.A：Howlongwillyoubestaying？B：We’llbeleavingnextFridaymorning.A：Thatwillbesevennights，sir.Thankyouverymuch，andwe’dlookforwardtoseeingyounextFriday.B：ok.Good－bye.A：Good－bye.

Dialogue第十二頁，共16頁。AfterthereservationUsingdifferenttypesofguarantee,suchascorporateguarantee,deposit,creditcard,travelagent,etc.aguaranteedreservationassuresgueststhataroomwillbeholduntilthecheck-outtimeonthedayfollowingthedateofarrival.thistypeofreservationguaranteesthatthehotelwillreceivepayment,eveniftheguestdoesnotusetheservices,butalsonotproperlycancelthereservation使用(shǐyòng)不同的擔(dān)保類型，如擔(dān)保公司擔(dān)保，押金，信用卡，旅行社等。保證已預(yù)訂的客人房間將保留，直到當(dāng)天退房時(shí)間入住日期保證。這種類型的預(yù)訂擔(dān)保，酒店將收取款項(xiàng)，即使客人不使用(shǐyòng)該服務(wù)，也不能正確取消預(yù)訂。第十三頁，共16頁。Emergency突發(fā)狀況whatshouldwedo?Cancelthereservation（取消預(yù)約）Contactthehotelinthefirstinstancebytelephone.在第一時(shí)間通過電話聯(lián)系酒店。2.Sendafax,andshowyourApologizetothehotel發(fā)送傳真，并向酒店表示歉意。3.Contactwithcustomerssecretaryinatimeandinformthereason.及時(shí)與客戶秘書聯(lián)系，并告知(ɡàozhī)緣由。partofthedepositwillbereturnedbutarefundwillbedeductedasalossofthehotelturnover.賓館會(huì)退回一部分訂金(dìnɡjīn)但退款會(huì)相應(yīng)地被扣除，作為賓館的損失費(fèi)。第十四頁，共16頁。Comebacktothecompany回國后1、Arrangementsforanorderly，Thoughtful安排井然有序，考慮(kǎolǜ)周全2、Failingto