BEC higher module 6高級(jí)商務(wù)英語(yǔ)

HIGHERSUCESSWITHBECMODULE6

BusinessTopic

PurchasingPower6.1Businesstopic:

Purchasingpower6.2Businessskills:Telephoning6.3Examspotlight:Writingtest

MODULE61.Onlinetrading2.Managingsuppliers3.Acontracttosupply4.LetterwritingContentsMODULE66.1Purchasingpowerdeliverydispatchtradingplacegurutransactiontransithaulagebewareinstockmarked交付，交貨發(fā)送交易地點(diǎn)專(zhuān)家（骨灰級(jí)）交易交通運(yùn)輸有痕跡的運(yùn)輸，托運(yùn)謹(jǐn)防，當(dāng)心有現(xiàn)貨，有存貨nutsandbolts工作部件，構(gòu)成部分supplier供應(yīng)商retenderforrenewcontract重新投標(biāo)延續(xù)合同VOCABULARY:check-outcounterregulatorwieldintegrallaminatetileboilerengineerv.customflooring結(jié)賬柜臺(tái)管理者行使，運(yùn)用構(gòu)成整體所必需的層壓板，復(fù)合板瓷磚室內(nèi)地板材料熱水器設(shè)計(jì)，建造光顧，回顧smallclaims小額索賠onoffer削價(jià)銷(xiāo)售supermarketizationcornershop超市化街頭小店6.1PurchasingpowerVOCABULARY:inmintcondition完好無(wú)損leadtime訂貨至交貨時(shí)間

1.Whatdoesqualitymeantoyou?Performance行為表現(xiàn)Features

特征Reliability

可靠性Conformance

一致性Durability

耐久性Serviceability

適用性Aesthetics

美學(xué)PerceivedQuality感知品質(zhì)6.1PurchasingpowerOnline

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6.theenhancementofemployeeabilitiesandimprovementinjobperformance1.fulfillingthecustomer'srequirementsandexpectations;2.comparedwiththebest3.whatcustomersperceiveittobe4.ensuringcustomersatisfactionbyoffering

qualityproductsandservices5.aimforzerodefectsbythoroughlymeasuringoutput

1.Whatdoesqualitymeantoyou?6.1PurchasingpowerOnline

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2.PeterF.Drucker‘sdefinitionofqualityOnline

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superiorityordegreeofthegoodnesscustomerassessmentoftheproduct6.1PurchasingpowerOnline

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e-business:antiquejewelleryWhatwouldbetheimportantfactorsinmakingasuccess?(description;illustrationofthegoods;delivery;payment;references/feedback;returnspolicy)Howtopromoteyouronlinestore?Whatarethepossiblerisks?6.1PurchasingpowerOnline

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6.1PurchasingpowerOnlineTrading

Ex.4Onlinefeedback野生榛子：差評(píng)

[詳情]榛子殼很硬，吃完這一斤，我的牙都快掉了，為了增加重量多收郵費(fèi)，還往箱里塞一塊破鐵。[解釋]你細(xì)看那塊鐵，中間是否有個(gè)螺絲，再往下看，是不中間有條縫，沿著這個(gè)縫用力分開(kāi)---這塊破鐵就是給你夾榛子殼用的特制鉗子！旋轉(zhuǎn)木馬音樂(lè)盒：差評(píng)「詳情」：我這人可不是隨便就給差評(píng)的，你想想你有什么問(wèn)題吧！「解釋」：這人隨便起來(lái)就亂給差評(píng)的，大家想想這人有什么問(wèn)題吧？鍍白金項(xiàng)鏈*9元~：中評(píng)

「詳情」我女朋友的評(píng)價(jià)是“一般”

「解釋」你給她買(mǎi)個(gè)鉆戒看看！Online

feedback:buyers'&sellers6.1PurchasingpowerOnline

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Speaking:Doyoueveruseebayorasimilaronlinetradingplace?whyorwhynot?6.1PurchasingpowerOnline

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6.1PurchasingpowerOnline

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Referencenocommutingorstandingnowaitinginlinetopaydeliverytoyourdooropen24hourslowerpriceForinsufficient,unintelligible,wronginformationcreditcardbeingstolenrisksofwrongbuyinginconvenniencecausedbydeliveryAgainst6.1PurchasingpowerManagingSuppliers

Speaking

1.Whatdoesacompanyconsiderwhenchossingasupplier?2.Whatthingscangowrongwhensupplyingacompanywithmaterialsorgoods?supplydelivertransportthesupplychainorderstockadefectfaultylead-timePrice,quality,deliverytimeetc.Latedelivery,damagedgoods,incorrectitems,nostock6.1PurchasingpowerManagingSuppliers

Suppliermanagementconsistsofthreekeyelements:-Supplierselection.-Performancemeasurement.-Supplierrelationships.Suppliermanagement:

anongoingprocessthatminimizestherisksassociatedwithpurchasinggoods,materialsandservices.6.1PurchasingpowerManagingSuppliers

Ex.7Shallwedobusiness?6.1PurchasingpowerManagingSuppliers

Incostmanagement,efficiencyofproductionisanimportantaspecttoconsider.

Whenintroducingaproductionline,itisimportanttoconsultanergonomicsexpertandseethatit＇suser-friendlyandwillnotcausetoomuchphysicalstressandstrain.Meanwhile,workersshouldgetfully-trainedtoworkmoreefficientlyontheline.Itisalsoimportanttocutdownthecostofrawmaterials,astoalargeextent,ithelpstodeterminetheproductprices.Cost-consciouscompaniesalwaysseektoworkwithgoodsupplierswhocanofferqualityrawmaterialswithreasonableprices.Lowqualitymaterialsfromsuppliersareactuallyawasteofmoney.Measuresshouldalsobetakentoeliminatewaste.Ontopofthat,managementshoulddevelopgoodbenefitssystemtoboostthemoraleoftheworkers.Speaking：Part2

6.1PurchasingpowerManagingSuppliers

ReadingMeasurestoprotectsuppliersHowthesupermarketaresqueezingtheirsuppliers?6.1PurchasingpowerManagingSuppliers

6.1PurchasingpowerManagingSuppliers

6.1PurchasingpowerManagingSuppliers

AcontracttosupplyLISTENINGPriceAvailabilityoftheproductsDeliverytimeQualityoftheproductsFrequencyatwhichnewproductsorproductlinesareaddedtotherangePaymentterms6.1PurchasingpowerManagingSuppliers

AcontracttosupplyLISTENING6.1PurchasingpowerManagingSuppliers

AletterofcomplaintWRITING詞匯豐富銜接手段句法變化章法布局

內(nèi)容完整評(píng)分標(biāo)準(zhǔn)6.1PurchasingpowerManagingSuppliers

AletterofcomplaintWRITING邀請(qǐng)函道歉信

申請(qǐng)函

投訴信

6.1PurchasingpowerManagingSuppliers

Aletterofinvitation邀請(qǐng)函WRITINGQuestion3Yourmanagerhasaskedyoutocontactalocalbusinessschool,invitingtheirstudentstoapplyforathree-monthworkplacementinyourcompany.WritealettertothePrincipalofthebusinessschool:introducingyourcompanyandtheideaoftheplacementdescribingwhatworktheplacementwouldinvolveexplainingwhatskillsandqualitiesthesuccessfulapplicantshouldhavesayinghowtheplacementwouldbenefittheapplicant6.1PurchasingpowerManagingSuppliers

UsefulSentencePatterns我們希望請(qǐng)您出席我們的頒獎(jiǎng)典禮Wewouldliketoinviteyoutoattendouraward

ceremony.

如若光臨，我們將非常高興。Wewouldbepleased/glad/delighted/happyifyoucould

honoruswithyourpresence.我們期待您的光臨。Wesincerelyhopeyoucanattend.6.1PurchasingpowerManagingSuppliers

請(qǐng)參加我們的聚會(huì)好嗎？Wouldyoupleasedomeafavorbyjoiningourparty?如果能來(lái)的話(huà)，請(qǐng)?jiān)缛崭嬷?，何時(shí)為宜。Pleaseletmeknowassoonaspossibleifyoucancomeandtellmewhenyouwillbeabletodoso.是否參加，請(qǐng)?jiān)缛崭嬷leaseconfirmyourparticipationatyourearliest

convenience.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

Aletterofapology道歉信

WRITINGYouworkforanemploymentagency.Thefollowingispartofaletteryouhavereceivedfromacustomer:Thetemporaryadministrativeassistantyousentuswastotallyunacceptable.IcertainlywillnotbeusingyouragencyagainwhenIneedtemporarystaff.

Writealettertothecustomer:apologizingforhavingsenttheunsatisfactorytemporaryworkergivingreasonsforwhathappenedexplainingwhywhathappenedwasexceptionalofferingsomesortofcompensationtothecustomer.6.1PurchasingpowerManagingSuppliers

造成諸多不便，在此致歉。Pleaseacceptmyapologyforanyinconveniencethismatterhascauseyou.我就實(shí)際裝運(yùn)與合同不符一事向您道歉。Iownyouanapologyfordiscrepanciesbetweentheshippingcontractsandtheactualshipment.本公司非常抱歉未能接受更換要求。Weveryregretthatwecannotagreetoyourrequestforareplacementpair.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

由于聯(lián)絡(luò)上的差錯(cuò)增添了麻煩，深感抱歉。Hereismydeepestapologyfortheinconveniencecausedbythelapseincommunication.對(duì)此次延誤，謹(jǐn)表歉意。Weofferoursincereapologiesforthedelay.UsefulSentencePatternsYouhaveseenthefollowingadvertisementandyouwanttoenteryourorganisationfortheaward.Writeyourlettertothecompetitionsecretary,MichaelJames:introducingyourorganisationandsayingwhatitdosedescribingimprovementsyourorganisationhasmadeinthelastyearwhichhaveaffectedstaffandcustomerssayinghowyouwouldspendtheprizemoneytobenefitstaff.MostImprovedOrganisationAward

Ifyourorganisationhasmadeimprovementsinthelastyearaffectingemployeesandcustomers,writeandtellusaboutthem.Themostimprovedorganisationwillwinasilvercupandmoneytohelppayforafurtherimprovementbenefitingstaff.6.1PurchasingpowerManagingSuppliers

Aletterofapology申請(qǐng)函

WRITING6.1PurchasingpowerManagingSuppliers

今天的報(bào)紙刊登了一則你們想招聘打字員的廣告。Accordingtoyouradvertisementintoday’spaper,yourequireatypist.

我從中介所得知，您的公關(guān)部主任即將退休，很快會(huì)有空位。Ilearnfromagencythatyourcurrentdirectorofpublicrelationsisonthevergeofretirement,andthatpositionmaybeopenshortly.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

正如您從本人所附履歷表上得知，我在《人民日?qǐng)?bào)》工作已有四年了。AsyouwillseefromtheenclosedC.V.,Ihavehad4years’experiencewithChinaDaily.如果能給予我面試的機(jī)會(huì)，我將不勝感激。Ishallbemuchobligedifyouwillaccordmeanopportunityforinterview.UsefulSentencePatternsQuestion3Yourcompanyhasrecentlybeentakenoverbyanothercompany,andyourdepartmenthasbeenrestructured.Thishasresultedinanumberofproblemswhichyouwanttomakethenewownersawareof.WritealettertotheManagingDirectorofthenewowners:outliningwhatthesituationinyourapartmentwasbeforethetakeoverexplainingwhatproblemshavearisenandwhysuggestinghowtheseproblemscouldberesolvedwarningwhatmighthappeniftheseproblemsarenotresolved.6.1PurchasingpowerManagingSuppliers

Aletterofapplication投訴信WRITING6.1PurchasingpowerManagingSuppliers

開(kāi)頭：Withreferencetoyourletterof…Thankyouforyourletterof…Iamwritingtoadvise/confirm/applyfor…Asrequestedbythemanager,Iamwritingtooutline…結(jié)尾Shouldyouhaveanyfurtherquestions,pleasecontactmeontheabovenumber.Inthemeantime,ifyourequireanyfurtherinformation,pleasedonothesitatetocontactme.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

經(jīng)檢驗(yàn)，我們發(fā)現(xiàn)所有的貨物都已受潮。

Onexamination,wefoundallthegoodswerewetted.我們檢查了部分產(chǎn)品，發(fā)現(xiàn)它們已嚴(yán)重受損。

Wecheckedsomeoftheitemsandfoundtheywereindamagedcondition.這批貨物與我們訂購(gòu)的貨物不符。

Itcontainedarticlesdifferentfromwhatwehaveordered.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

我們6月6日訂購(gòu)的貨物至今仍未到達(dá)。

ThegoodsweorderedfromyouonJune6haven’tarrived

yet.這批貨物的質(zhì)量遠(yuǎn)遠(yuǎn)低于標(biāo)準(zhǔn)，我們無(wú)法使用。Thequalityofthislotofgoodsissofarbelowthe

standardthatwecannotusethemforourpurpose.我們遺憾的發(fā)現(xiàn)所運(yùn)貨物與樣品不符。

Wearedisappointedtofindthattheitemsdelivereddon’tmatchthesamples.UsefulSentencePatterns6.1PurchasingpowerManagingSuppliers

你們的錯(cuò)誤給我們帶來(lái)了巨大的麻煩。Yourincorrectdeliveryhascausedagreatdealoftroubletous.3月3日訂購(gòu)的貨物的交付時(shí)間現(xiàn)已逾期甚久。DeliveryofthegoodsorderedonMarch3isnowconsiderablyoverdue.貨物沒(méi)有達(dá)到標(biāo)準(zhǔn)。Thegoodsarenotuptothestandard.UsefulSentencePatterns請(qǐng)立即對(duì)此事進(jìn)行調(diào)查，盡早通知我們延遲的原因。Pleaselookintothismatteratonceandletuseknowthereasonsforthedelay.希望貨物即刻發(fā)送。

Wehopethatthegoodswillbesentimmediately.6.1PurchasingpowerManagi