飯店專業(yè)英語課件 Part 3 Unit 20 Banquet Service

Unit20

BanquetService

LearningObjectivesInthisunityouwilllearn:HowtomakeabanquetreservationHowtoserveguestsatabanquet?

SNAPSHOT

aspecialwayforgueststohaveadinnertogetherWhatkindofbanquetdoyouknow?

WeddingBanquet婚禮宴會CocktailParty雞尾酒會OfficeParty公司聚餐

FarewellBanquet告別宴會SpringParty年夜飯CateringParty

外賣酒會Haveyoueverattendedsomebanquetbefore?Couldyoutellussomespecificsaboutthatbanquet?TheprocedureofmakingabanquetreservationStep1Greetguest問候客人Step2Getinformation(time,

price,

specialrequirement,quantity)詢問信息Step3Confirmalltheinformation確認信息Step4Showyourappreciation表示感謝TheprocedureofbanquetserviceFilltheblankswiththewordsyouhavelearned.Step1_____theguest引領(lǐng)客人Step2_____theguesttothetable安排客人就座Step3_____theteaordrinks茶水服務(wù)Step4_____thedish上菜服務(wù)Step5______thebillbyhost主人買單Step6______theguest送客?

CONVERSATIONDiscussionHowmuchwouldtheguestspendforeachtable?Wouldthatincludedrinks?Dialogue1

Scene:Mr.WhiteistelephoningtotheCityWallRestaurant.Whichdaywouldthebanquetbeheld?(R:Receptionist;G:Mr.White)R:Goodmorning,CityWallRestaurant.Lindaspeaking,howcanIhelpyou?G:I’mphoningtoaskifyoucouldarrangeanofficebanquet.R:Waitamoment,please…Whichdaywouldyoulike?G:May3rd.R:Yes,sir.Letmecheckournote.…Excuseme,sir.MayIknowyourarrivaltime?G:About7:00pm.R:Yes,sir.Howmanypersons,please?G:Twenty.R:Yes,sir.Thereisasuitableroomforyou.Howmanytableswouldyoulike?G:Twotablesplease.R:Yes,sir.Howmuchwouldyouliketospendforeachtable?Dialogue1G:1000yuanforeachtable.R:Excuseme,sir.Wouldtheyincludedrinks?G:Includingdrinks.R:Thankyou,sir.MayIknowyournameandyourtelephonenumber?G:PeterWhiteandmytelephoneis61903582.R:Thanksyou,sir.Iwillsendanemailtoconfirmthedetails.MayIhaveyouremailaddress?G:PeterWhite@.R:Thankyou,Mr.White.Doyouhaveanyspecialrequirements?G:No,thankyou.R:Withpleasure.Wearelookingforwardtoseeingyou.DiscussionWhatdoestheguestshowtothewaitressbeforehimenjoyingthebanquet?Whatdoestheguestaskfor?Dialogue2Whichdosetheguestchoose,teaorcoffee?(G:Mr.White;H:Hostess;W:Waitress)

H:Goodafternoon,sir.Welcometoourrestaurant.AreyouhavingforSteven’sweddingbanquet?G:Yes.I’mSteven’sfriend,butIdon’tknowwhereshouldIsit?H:Excuseme,sir.MayIlookatyourinvitationcard?G:Ofcourse.Hereitis.H:Thankyou,Mr.White.Thisway,please.Isthistableallright?G:Right.H:Pleasetakeyourseat.Thewaitresswillbebacktotakeyourorder.Amomentplease.(Afewminuteslater,thewaitressiscomingheretoservedrinks.)W:Excuseme,Mr.White.Whichdoyouprefer,teaorcoffee?G:Coffee,Please.W:Withsugarormilk?G:Bothofthem.Scene:Mr.WhiteiscomingheretojoinSteven’sweddingbanquet.Dialogue2W:Thankyou,Mr.White.Waitamomentplease…Excuseme,Mr.White.Hereisyourcoffee.Pleaseenjoyyourself.(Aweddingbanquetisbeginning.)W:Excuseme,Mr.White.MayIservethedishesforyou?G:Certainly.W:Sorrytohavekeptyouwaiting.YourLemonChicken.(Serveotherdishesfortheguest.)W:Excuseme,Mr.White.Thisisyourlastdish.Enjoyyourself.G:Pleaseaddonemorespoontoourtable.W:Yes,Mr.White.Pleasewaitamoment....Excuseme,Mr.White.Hereyouare.Ifyouneedanythingelsejustcallme.G:Thankyou.W:Withpleasure.(Nowtheguestsareoutofthediningroom.)W:Thankyou,Mr.White.Hopetoseeyouagain.KeyWordsandPhrasesemail[‘i:meil]n.電子郵件confirm[k?n'f?:m]vt.確認detail[‘diteil]n.細節(jié)invitationcard邀請卡weddingbanquet婚宴?

FOCUSINDifferentwaysofbanquet

serviceIfyouneedanythingelsejustcallme.如果您有什么事請叫我。Letmecheckournoteif…讓我查一下我們的記錄是否…You’dliketo…您想要…Howmuchwouldyouliketospendforeachtable?您每一桌的消費是多少？Howmuchper-headwouldyouliketospend?您的人均消費是多少？Wouldtheyincludedrinksorbeextra?這些含酒水嗎？Wearelookingforwardtoseeingyou.我們期待著見到您。Thisisyourlastdish.Pleaseenjoyyourself.這是您的最后一道菜,請慢用。MayIlookatyourinvitationcard?我可以看您的邀請卡嗎？MayIchangetheplateforyou?我可以為您更換骨碟嗎？MayIcleanthetableforyou?我可以為您清理桌子嗎？MayIseparatethefishforyou?我可以為您分魚嗎？MayItaketheglassaway?我可以吧這個杯子撤下嗎？MayImovetheplatetotheside?我能把這個盤子移到旁邊嗎？MayIchangeitwithasmallerone?我能把它放到小盤子里嗎？Usingwhatyouhavelearnedabove.A.Gettingthemessage:(W:Waiter/Waitress;G:Guest)Situation1W:________________________?G:July7th.Situation2W:_______________________?G:Around200persons.

Situation3W:________________________?G:Iwouldliketohave3tables.Situation4W:________________________?G:UnderthenameofMr.Chen.Situation5W:_________________________?G:I’dliketojoinourcompany’cocktailbanquet.B.Fillintheblankswiththewordsyouhavelearned.1.MayI________yourinvitationcard?2.Please____yourseat.3.Whichdoyou____,teaorcoffee?4.____yourself,please.5.Sorryto________youwaiting.6.MayI____theplateforyou?7.Please________morespoon____ourtable.C.Findthewordthatisdifferentofeachgroup.1.ShallotSugarSaltKetchupVinegar______

2.StewedSteamedFriedCrispBraised______

3.BreadCakeBiscuitRiceHamburger______4.TomatoStrawberryCabbagePeaSpinach______5.MineralwaterGinOrangejuicePurifiedwaterGreentea______?LISTENINGSelf-ServiceDirections:Listentothedialogueaboutpayingthebillattherestaurantandcompleteit.(W:Waiter;G:Guest)W:Excuseme,sir.

?G:Bycreditcard.W:Yes,sir.

?G:Certainly.Hereyouare.W:(Takeaform)_______________?G:Yes.(Afewminuteslater)W:Thankyou,sir._______________.Ihopeyouhaveagoodday.G:Thesametoyou.Readthedialogueagainandanswerthequestions:

Howmanywaystohelptheguestpayforthe

banquet？Whatarethey?Howtohelptheguestpaythebillbycreditcard??INTERCHANGEACTIVITIESBanquetServiceA.

Makeadialogueaccordingtothesituationbelow.AguestisintheChineseRestauranttojoinabanquet,whichwillbeginin20minuets.Pleaseleadtheguesttothewaitingroomfirst.B.

Role-play:Atabirthdayparty

Withyourclassmates,playalltheroles(awaiter/waitressand6guests).Thereisabirthdaypartyintherestaurant.KeyWords:BirthdaycakeLongevitynoodlesMatchCandlesC.

ClassactivityTopic:You’dliketo…Purpose:PracticerepeatingtheinformationPlace:Attheres