酒店餐飲服務(wù)英語培訓(xùn)

FoodandBeverage

Service5/19/20231歡迎和問候語Goodmorning(afternoon,evening),sir(madam)Howdoyoudo?Howdoyoudo?Glad/Nicetomeetyou.Howareyou?Fine,thanks.Andyou?Welcometoourhotel(restaurant).Wishyouamostpleasantstayinourhotel.Ihopeyouwillenjoyyourstaywithus.Ihopeyouareenjoyingyourstaywithus.Ihopeyouhaveenjoyedyourstaywithus.Haveagoodtime!5/19/20232電話用語

Restaurant.CanIhelpyou?Sorry,I’vedialedthewrongnumber.MayIspeaktoyourGeneralManager?-----Speaking.Sorry.Heisnotinatthemoment.Wouldyouliketoleaveamessage?Ibegyourpardon?/Pardon?5/19/20233

祝賀語：Congratulations!MerryChristmas!Haveaniceholiday!Wishyoueverysuccess!答謝和應(yīng)答語：Thankyouforyourhelp(advice,information)It’sverykindofyou.Youarewelcome.Notatall.Don’tmentionit.It’smypleasure.Withpleasure.Mypleasure.Iamalwaysatyourservice.Thankyouforstayinginourhotel.5/19/20234道歉語Iamsorry.Excuseme.I’msorry.It’smyfault.Sorrytohavekeptyouwaiting.Sorrytointerruptyou.I’msorryaboutthis.Iapologizeforthis.That’sallright.Let’sforgetit.Itdoesn’tmatter.5/19/20235征詢語：CanIhelpyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?Justamoment,please.MayIuseyourphone?

指路用語：It’soppositeourhotel.It’sonthesecond(third)floor.Excuseme.Whereisthewashroom(restroom,elevator)?Thisway,please!Turnleft/right.It’sinthelobbynearthemainentrance.It’sattheendofthecorridor.5/19/20236提醒用語：Mind/Watchyourstep.Pleasebecareful.Pleasedon’tleaveanythingbehind.Don’tworry.Takeiteasy.Pleasedon’tsmokehere.告別語:Seeyoulater.Goodnight.Seeyoutomorrow.Goodbyeandthankyouforcoming.Goodbyeandhopetoseeyouagain.Haveanicetrip.Haveanicetriphome.5/19/20237一餐廳用具餐桌TheTable桌布Tablecloth(cloth)laytheclothfordinnerlaytheclothforfour餐具coverCoversarelaidforfour.Anothercover,please.盤,碟plate(供個人用)/dish(全桌人吃用)刀knife叉fork碗bowl勺子spoon杯cup玻璃杯glass茶杯和墊碟acupandsaucer毛巾handtowel毛巾夾toweltong席位巾servicecloth餐巾napkin5/19/20238水瓶carafe茶壺teapot咖啡壺coffeepot糕點(diǎn)夾caketongs糖夾sugartongs糕餅盤pastryserver餐具墊placemat調(diào)味品套具condimentset調(diào)味瓶cruet鹽瓶saltcellar芥末盅mustardpot花瓶vase花盆flowerpot牙簽toothpick煙灰盅a(bǔ)shtray蓋上有許多小孔的瓶castor胡椒瓶peppershaker/peppercastor5/19/20239二.刀叉餐具cutlery餐刀tableknife餐叉,大叉tablefork魚刀fishknife魚叉fishfork有鋸齒或鋒利的牛排刀steakknife牛油刀butterknife面包刀breadknife水果刀fruitknife芝士刀cheeseknife點(diǎn)心餐刀dessertknife結(jié)婚蛋糕刀weddingcakeknife切菜刀vegetableknife5/19/202310雕花刀Frenchcookknife剔骨刀boneknife燒烤用叉roastingfork糕點(diǎn)叉dessertfork海鮮叉seafoodfork蠔叉oysterfork餅叉cakefork水果叉fruitfork蜜餞叉picklefork餐匙tablespoon湯匙soupspoon茶匙teaspoon咖啡匙coffeespoon冷飲匙icedteaspoon蛋匙egg-spoon三.筷子chopsticks竹筷bamboochopsticks象牙筷ivorychopsticks木筷woodchopsticks銀筷silverchopsticks5/19/202311四.陶瓷器chinaware碟墊underplate餐碟dinnerplate圓碟roundplate橢圓碟ovalplate魚型碟fish-shapedplate糕點(diǎn)碟cakedish調(diào)味瓶碟relishplate水果碟fruitdish芥末碟mustarddish調(diào)味碟saucedish湯碗soupbowl有蓋湯碗tureen粥碗congeebowl面碗noodlebowl調(diào)料碗saucebowl飯碗ricebowl菜盤vegetabledish肉盤meatdish毛巾托towelplate托盤server有蓋杯coveredcup茶杯teacup5/19/202312咖啡杯coffeecup酒杯wineglass啤酒杯beerglass香檳杯champagnetulip雞尾酒杯cocktailglass紅葡萄酒杯redwineglass白葡萄酒杯whitewineglass果汁杯juiceglass飲料杯drinkmixer5/19/202313五.調(diào)味品condiments油oil芝麻油sesameoil辣椒油chillioil花生油peanutoil色拉油saladoil菜籽油vegetableoil橄欖油oliveoil豆油soybeanoil豬油lard鹽salt食鹽commonsalt醬paste醬油soy番茄汁tomatosauce番茄醬ketchup蠔油oystersauce咖喱curry咖喱粉currypowder醋vinegar糖sugar白糖whitesugar紅糖redsugar蜂蜜honey奶酪cheese5/19/202314胡椒粉pepperpowder黃油butter大蒜garlic蒜蓉garlicbulb姜ginger味精gourmetpowder豆瓣inblackbeansauce魚香withfishflavor六.烹調(diào)方法commoncookingmethods水煮boiled燉stewed鹵stewedingravy紅燒braisingwithsoysauce炒fried切片sliced切碎minced搗爛mashed切丁diced煎pan-fried炸deep-fried蒸steamed5/19/202315七.味道flavor味淡的milder辣的hot有香料的,香的spicy咸的salty酸的sour苦的bitter油膩的greasy/rich甜的sweet松脆的crisp清淡的light味重的heavy無味的insipid老的tough嫩的tender糊的starchy 5/19/202316豬肉porktwice-cookedporkslices回鍋肉牛肉beef羊肉mutton雞肉chickenduckgoose鵝鴿pigeon海鮮seafood礦泉水mineralwaterFoodandBeveragemanager餐飲部經(jīng)理RestaurantCaptain餐廳領(lǐng)班Waiter/Waitress餐廳應(yīng)接員Hostess餐廳預(yù)訂員RestaurantReservationistKitchenWaiter走菜員Chef廚師長廚房主管HeadChefDishwasher洗碟工5/19/202317Seatingthediners一.AReservationsCall1.Goodmorning,sir。Restaurant,MayIhelpyou?2.I’dliketoreserveatablefortonight,please.I’dliketomakeareservationforthreefordinnerthisevening。3.Howmanypeopledoyouwantatablefor?Howmanypeopleinyourparty,please?Well,atableforsixorsevenpeople.Whattimewouldyoulikeyourtable?Aboutseveno’clock.Whattimedoyouopenintheevening?Weopenat5:00,andwetakethelastordersat10:00

5/19/2023184.Wouldyoulikeatableinthemainrestaurantorinaprivateroom?Wouldyouliketohaveyourdinnerinthedininghall?Wouldyouliketotakethetableinthecorner?CanIgetatablebythewindow?Wehaveaboothbythewindow.We’llarrangeitforyou.5.What’sgoingtobe,ChinesefoodorWesternfood?Doyouhavepotservice?6.MayIhaveyounameandtelephonenumber?5/19/2023197.Welookforwardtoseeingyou.8.Thankyouforcalling.二.席位已滿1.Sorry,wearefull.2.Sorry,we’reallbookeduptonight.Sorry,allthetablesarebookedtonight.Sorry,therearen’tanytablelefttonight.3.Justamoment,sir.I’llcheckourreservationlist.Thankyouforwaiting,sir.I’mafraidwearefullybookedfortonight.勞您久等了,今晚的席位恐怕已經(jīng)訂滿了.5/19/202320ReceivingtheDiners1.Welcometoourrestaurant,sirandmadam.Welcome,sir.Steprightin,please.Welcomeback.Nicetoseeyouagain.2.Wehaveawindowtablereservedforyou.Pleaseleaveyourumbrellahere.3.Doyouhaveareservation?Waiter,isthereanytableavailablenow?I’msorrytosaythatwedon’haveavacanttableatthemoment.Ihaveareservation.MayIaskwhomadeit?Couldyoutellmewhomadethereservation?5/19/202321Pleasecomethisway.I’llshowyoutoyourtable.Followme,please.Afteryou,please.Thisway,please.4.Howaboutthechargeofaprivateroom?雅間怎么收費(fèi)?Anextra100yuanforservicecharge.加收100元服務(wù)費(fèi)5.I’msorry,sir.Thesignhereshowsthatit’salreadybeenreserved.Wouldyoupleasegoupstairs?Doyouwanttowait?Pleasetakeaseatinthewaitingarea.5/19/2023226.Isthistableallright?Hereisyourtable.Isitallright?Howdoyoulikethistable?Whataboutthattablenearthewindow?ThisisthebesttableIcangiveyou.7.Takeaseat,please.I’llshowyoutoyournewtable.8.Excuseme,sir.Wouldyoumindmovingoveralittle?Excuseme,sir.MayIpass?9.Here’smenu.I’llreturninafewminutestotakeyourorder.Pleasetakeyourtime.5/19/202323Takingorders1.Areyoureadytoorder?您準(zhǔn)備好點(diǎn)菜了嗎?Wouldyouliketoordernow?MayItakeyourordernow?Haveyouorderedalready?您點(diǎn)好菜了嗎?2.Whatwouldyoulike?您想要點(diǎn)什么?Whatareyougoingtohave?Whatkindofdishesdoyouwant?Whatdisheswouldyoulike?Whatwouldyouhavefor…breakfast/lunch/supper?5/19/2023243.Wehaveeverythingyouwish.Whatwouldyoulike?應(yīng)有盡有,你想要什么?AreyouinterestedinChinesecooking?WouldyouliketotryChinesefood?Whatisyourfavoritedishes/drink?4.Wouldyouhavesomethingtodrink?Whatkindofdrinkwouldyoulike?Whatwouldyoulikeforadrink?Wouldyouliketodrinkabottleofbeer?Whichbrandwouldyouprefer?Anythingcoldyouwant?5/19/2023255.Wouldyoulikesomethingelse?Isthereanythingelseyouwouldliketohave?Whatelsedoyouwant?6.Ifyouneedanythingelse,pleasetellus.燒菜要求1.Howdoyouwantyoursteak?牛排要幾分熟?Howwouldyoulikeyoursteak?2.Howwouldyoulikethat?Howwouldyoulikethatdone?Howwouldyoulikeyoureggs?3.I’dlikethatwithoutMSG,please.NoMSG,please.DoesthiscontainMSG?5/19/202326詢問特色菜1.Couldyourecommendmesomethingspecial?Whatdoyourecommend?Wehaveaverynicevegetabletoday.It’sourchef’srecommendation.Manyguestsgivehighcommentsonit.很多客人對這道菜贊賞備至It’sdeliciousandworthatry.2.What’syourspeciality?Whatarethespecials?Whatisthespecialoftheday?5/19/202327It’sthespecialityofourrestaurant.Specialspicychickenisourspeciality.怪味雞是我們餐廳的特色菜Isitveryspicy?辣嗎?No,butitisverytasty.很有味兒.Wouldyouliketotrysomehotfood?您想吃點(diǎn)辣的菜嗎?3.MapobeancurdisthefamousspecialityofSichuanfood.麻婆豆腐是有名的四川菜.5/19/202328

SomefamousSichuandishesareporkshredswithfishflavor,chickencubeswithchilipeppers,andspicybraisedcruciancarp.四川名菜還有魚香肉絲,辣子雞丁4.It’snotonthemenu.菜單上沒有這道菜Thereisn’tgrillinRoomService.客房服務(wù)部不賣燒烤的食品Itisnotinseason.這道菜已經(jīng)不合時令了5/19/202329ServingDishes1.Youordershouldtakeabout20minutes,sir.您點(diǎn)的菜要20分鐘左右才能做好,Wouldyoumindwaiting?您介不介意等一下?Thesetmenuwillnottakeasmuchtime.Yourorderwillbewithyouverysoon..Yourdisheswillcomeatonce.I’llbebackwithyourorderinalittlewhile.Ishallnotkeepyouwaitinglong.我不會讓您久等的5/19/2023302.Hereareyourdishes.Anythingelse?Thisdishisyours.Whatisthenextcourse?MayIbringyourricenow?Thisiscompletecourse.Ifyouwouldlikeanyadditionaldishes,pleasecallme.菜上齊了,如果您還想加菜,請叫我.Areyoureadyforyourdessertnow?Shall/MayIbringdessertnow?Yoursoup,sir.ShallIputthesoupinthemiddleofthetable?5/19/2023313.Enjoyyourdrink.Takeyourtimeandenjoyit.Hopeyou’llenjoyyourdinner.Ihopethateverythingissatisfactory.4.Iseverythingallright?所有的菜都好吃嗎?IseverythingOK?Howareyoudoing?您覺得怎樣?Areyouenjoyingyourmeal?It’sdelicious!I’mgladyoulikeit.5/19/2023325.I’mafraidthisisnotthedishIordered.恐怕這不是我點(diǎn)的菜.I’mawfullysorry.Idoapologiseforgivingyouthewro