商務(wù)英語writing：和實用商務(wù)英語口語對話

letterofresignationDearMrHardcastleThisistoletyouknowthatIwishtoresignfrommyjobatAjax.BeforethetakeoverbyzenithIenjoyedworkingatAjax,Butnowthepressureistoogreat.IhaveworkedforAjaxfor15years,whereIenjoyedmyworkdespitemyheavyworkload.IfeltIhadalotoffreedominthewaysheorganizedmytime,astherewasasystemofflextimeinthecompany.Despitehavingtwoyoungchildren,IthoughtIhadapleasantlifestyle.However,Thelonghoursandtheincreasednumberoftasksanddeadlinesareverystressful.Mynormalnoticeperiodisthreemonths,butIwouldliketoleavethecompanyonFridayasIcannotcontinueworkinginthepresentconditions.Thus,Idecidetoquit.Pleaseconsideritandmakearrangement.IwouldalsoliketotakethisopportunitytowishbothyouandthecompanyeverygoodfortuneinthefutureandtoalsothankyouforthewonderfultimeIhavehadworkingwithyou.YourssincerelyBeaKouradletterofnotificationI`

d

like

to

tell

you

that

you

can

come

to

work

for

us.ThankyouforyourletterofyesterdayinvitingmetocomeforaninterviewonFridayafternoon，5thJuly，

at2：30．

Ishallbehappytobethereasrequestedandwillbringmydiplomaandotherpaperswithme．lettersofthanksDearMsWangI’mwritingtothankyouforhelpingtomakeourconferencesosuccessful.Yourstaffwereveryfriendlyandhelpful.Theconferenceroomswerewellequippedandeverythingworkedperfectly.Pleasesendmyspecialthankstothestaffinyourrestaurants:thefoodwasexcellentandwasservedquickly.(Asyouknow,thiswasveryimportantatLundtime,asweonlyhada45-minutebreak.)Thankyouagainforallyourhelp.WewillcertainlyusethePlazaforasimilarconferencethatweareorganisingintwoyears’time.YourssincerelylettersofcomplaintDearMrRobinsonI’mwritingtocomplainaboutthefacilitiesandtheserviceduringourrecentconference.WeorganisedasuccessfulconferenceatthePlazatwoyearsago,butthistimewewereverydisappointed.Themostseriousproblemwastheinterpretersfromtheagencyrecommendedbyyou.Theydidnotspeakthelanguagesfluentlyandthisledtomisunderstandingsbetweentheparticipantsandcausedalotofbadfeelings.Consideringthesedifficulties,Isuggesta20percentreductioninthebillfortheconference.Ilookforwardtoreceivingyourcomments.YourssincerelyletterofinvitationDearsirIamwritingtoinviteyoutoattendthisyear'sconference.ItwillbeheldonJuly5thSaturdaymorning.Thechiefexecutive,seniormanagersatheadofficeandaboutfiftymanagersfromitsoverseassubsidiariesandsalesofficeswillattend.Thepurposeoftheconferenceistoallowmanagerstogettoknoweachotherandbecomeastrongerinternationalteamandtothankmanagersfortheirhardworkandtodiscusshowthecompanycanimproveitsproductsandservices.WewillholdameetinginHotelColossus,LasVegas,USA.Itisa5-starhotelandthearchitectureisGreekstyle.Ithaslargeroomswithspaciousbalconiesandoutstandingconferencefacilities.Mostofall,itisveryeasytoaccessfrominternationalairport.Ifyoufeelfree,pleaseletmeknowyourdecisionassoonaspossible.AndIsincerelyhopethatyoucancomeandattendthismeeting.Ilookforwardtomeetingyousoon.YourssincerelyGraceDearsirIamwritingtoyouastheproduceroftheexcitingnewEBAbusinessnewsprogramandwewouldliketoinviteyouforaninterviewforournextprogramtobebroadcastinmidDecember.TheEBAbusinessnewsprogramisanewlyopened30minuteEnglishradioprogramaimedatworkingpeople.Itisbroadcastat7:00a.m..Threetimesaweek.Theprogramincludesmanyinterestingtopicssuchasbusinessupdate,investmentadvice,economicreportsandinterviewswithbusinesspeople.wewouldlikeyoutotalkaboutyourbusinessexperienceintheinterview,suchasthemistakesyouhadmadeandhowtoavoidthem.Wearepositivethatyouradvicewillbeofgreathelptothosewhoareseekingsuccessinthebusinessworld.Ifyoufeelfree,pleaseletmeknowyourdecisionassoonaspossible.AndIsincerelyhopethatyoucancome.Ilookforwardtomeetingyousoon.UNITBRevisionUnit5Asleaderofthestressmanagementteam,writeamemotoGVM’sManagingDirectoroutliningyourrecommendationsforstressmanagementinthecompanyinboththeshortandlongterm.ModelanswerDearMrHardcastleThisistoletyouknowthatIwishtoresignfrommyjobatAjax.BeforethetakeoverbyzenithIenjoyedworkingatAjax,Butnowthepressureistoogreat.Thelonghoursandtheincreasednumberoftasksanddeadlinesareverystressful.Mynormalnoticeperiodisthreemonths,butIwouldliketoleavethecompanyonFridayasIcannotcontinueworkinginthepresentconditions.YourssincerelyBeaKouradDearMr.JohnHardcastle,IamwritingtoformallynotifyyouthatIamresigningfrommypositionaspersonalassistanttotheheadofAjax.MylastdayofemploymentwillbeonFriday,December10,Iwillbetheresponsibilitiesunderthetermsofmyemploymentcontract.IhaveworkedforAjaxfor15years,whereIenjoyedmyworkdespitemyheavyworkload.IfeltIhadalotoffreedominthewaysheorganizedmytime,astherewasasystemofflextimeinthecompany.Despitehavingtwoyoungchildren,IthoughtIhadapleasantlifestyle.However,AjaxwastakenoverbyZenith.Ifeelyouareaworkaholic.Yougaveoutordersandexpectedustoworktwiceashardasbeforefor12hoursaday.Thedeadlinesbecameimpossible.Therewasneverenoughtimetofinishthings.Iwenttoseeastresscounsellor,whoadvisedmetoleavethecompany.Ifeelthereareincreasednumberoftasksanddeadlines,whichratherstressfulanddepressing.Thus,Idecidetoquit.Pleaseconsideritandmakearrangement.IwouldalsoliketotakethisopportunitytowishbothyouandthecompanyeverygoodfortuneinthefutureandtoalsothankyouforthewonderfultimeIhavehadworkingwithyou.Yourssincerely,BeaKonradPersonalAssistantUnit6AsChiefExecutiveofVMIwriteane-mailinvitingtheoverseassalesmanagerstoattendthisyear’sconference.Informthemofthedates,thepurposeoftheconferenceandthedetailsofthelocation.ModelanswerDearMsWangI’mwritingtothankyouforhelpingtomakeourconferencesosuccessful.Yourstaffwereveryfriendlyandhelpful.Theconferenceroomswerewellequippedandeverythingworkedperfectly.Pleasesendmyspecialthankstothestaffinyourrestaurants:thefoodwasexcellentandwasservedquickly.(Asyouknow,thiswasveryimportantatLundtime,asweonlyhada45-minutebreak.)Thankyouagainforallyourhelp.WewillcertainlyusethePlazaforasimilarconferencethatweareorganisingintwoyears’time.YourssincerelyB)ModelanswerDearMrRobinsonI’mwritingtocomplainaboutthefacilitiesandtheserviceduringourrecentconference.WeorganisedasuccessfulconferenceatthePlazatwoyearsago,butthistimewewereverydisappointed.Themostseriousproblemwastheinterpretersfromtheagencyrecommendedbyyou.Theydidnotspeakthelanguagesfluentlyandthisledtomisunderstandingsbetweentheparticipantsandcausedalotofbadfeelings.Consideringthesedifficulties,Isuggesta20percentreductioninthebillfortheconference.Ilookforwardtoreceivingyourcomments.YourssincerelyTo:ChiefExecutive,VMICc:AllSalesManagerSubject:Thisyear'sconferenceHeythereeveryone,Iamwritingtoinviteyoutoattendthisyear'sconference.ItwillbeheldinJuly.WewillbearrivingintheeveningoftheFriday(July15)andleavinginthemorningoftheMonday(July18).TheHotelwehavechosenforthisyear'sconferenceistheHotelColossuswhichislocatedinLasVegas,USA.It'sa5-starhotelwithmagnificentarchitectureintheGreekstylethatiseasyaccessfromairport.Ithasoutstandingconferencefacilitiesandseminarroomsthatwouldbegoodforourconference.Also,thehugeroomswithspaciousbalconiesinthehotelarecomfortabletostayat.Plus,there'saprice-includedtourandfree-to-usecarservicethatmeanswecangooutandexplorethecityoutsidethemainconferenceprogramme.Therearethreeaimsoftheconference.First,toallowmanagerstogettoknoweachotherandbecomeastrongerinternationalteam.Secondly,tothankmanagersfortheirhardwork.Thirdly,todiscusshowthecompanycanimproveitsproductsandservices.Iamsureitwouldbeasuccessfulconference.SeeyouthereinJuly!stevenUNITCRevisionUnit8AstheproducerofthenewEBAbusinessnewsprogram,writealettertoafamousbusinesspersonaskinghim/herforaninterview.Atthestartoftheletteryoushouldintroduceyourselfandgivebriefdetailsoftheprogramanditsaims.Modelanswer2ndparagraphOurforecastforyear2was1.7millionunits,butweonlysold1.35million.TheweatherduringthesummerwasgoodbuttherewereproductiondifficultiesandwecouldnotsatisfythedemandforQuench.4thparagraphThesalesdepartmenthasnotbeenresponsibleforthedifficulties.Ifwewanttoincreasesalesinthefuture,wemustavoidproductionproblemsatourfactoryandmakesurethatthedeliverydriversdonotgoonstrikeagain.DearI’mwritingtoyouastheproduceroftheexcitingnewEBAbusinessnewsprogramme.Firstofall,pleaseallowmetoexpressmyheartfeltinvitationtoyou.Iamlookingforwardtoyourreply.DearsirIamwritingtoyouastheproduceroftheexcitingnewEBAbusinessnewsprogramandwewouldliketoinviteyouforaninterviewforournextprogramtobebroadcastinmidDecember.TheEBAbusinessnewsprogramisanewlyopened30minuteEnglishradioprogramaimedatworkingpeople.ItisbroadcastthroughoutEuropeat7:00a.m.Threetimesaweek.Theprogramincludesmanyinterestingtopicssuchasbusinessupdate,investmentadvice,economicreportsandinterviewswithbusinesspeople.Asahighprofilefigureintheindustry,yourexperienceandopinionswillbehighlyvaluedinthefield.Therefore,wewouldlikeyoutotalkaboutyourbusinessexperienceintheinterview,suchasthemistakesyouhadmadeandhowtoavoidthem.Wearepositivethatyouradvicewillbeofgreathelptothosewhoareseekingsuccessinthebusinessworld.Wehopethatthisinvitationisofinteresttoyouandlookforwardtohearingfromyou.DearsirIamwritingtoinviteyoutoattendthisyear'sconference.ItwillbeheldonJuly5thSaturdaymorning.Thechiefexecutive,seniormanagersatheadofficeandaboutfiftymanagersfromitsoverseassubsidiariesandsalesofficeswillattend.Thepurposeoftheconferenceistoallowmanagerstogettoknoweachotherandbecomeastrongerinternationalteamandtothankmanagersfortheirhardworkandtodiscusshowthecompanycanimproveitsproductsandservices.WewillholdameetinginHotelColossus,LasVegas,USA.Itisa5-starhotelandthearchitectureisGreekstyle.Ithaslargeroomswithspaciousbalconiesandoutstandingconferencefacilities.Andseminarroomsareavailableatextracost.Mostofall,itisveryeasytoaccessfrominternationalairport.Ifyoufeelfree,pleaseletmeknowyourdecisionassoonaspossible.AndIsincerelyhopethatyoucancomeandattendthismeeting.Iamlookingforwardtomeetingyousoon.YourssincerelyGrace1.theimportanceofhavingbothpermanentemployeesandtemporaryemployeesinacompanyItisextremelyimportantforacompanyhavemanypermanentemployees.sofar,mostcompaniesarefacedwithacommonproblemthatfeelinghardtofindpermanentemployees.thenumberofemployeesareextremelyimportanttothecompany.Ifyouhavepermanentemployees，theywereabletokeepstabilityofbusinessandit'sgoodforbuildingupcompanyculture.Hiringpermanentstaffisaneffectiveapproachtotraintheinnovativetalents.Ifacompanyhavemanypermanentemployees.Thismeanthatthecompanyisverystrength.Andfortemporaryemployees.first,It'seasytofindtemporaryemployees.Andtemporaryemployeesonasalarylessthanpermanentemployees.second,companiescanfindthetalentedpersoninthecrowd.So,temporaryemployeesisalsoimportanttothecompany.2.howtoensurethatanewproductcanmeetthecustomersneedIfourcompanyhavenewproduct.first,Ithinkweshouldkeeppersonalcontactwithourcustomers.Weneedtoobtainsuggestionsfromcustomers,whichcanhelpustoadjusttheproductstosuitthechangingneedsofcustomers.second,diversificationmeetstheexpectationforacustomertochoose.Customersprefertohavemorethanonechoiceofproductssothattheywillbeabletocompareandchoose.third,sincethisisanewproduct,weneedtoassessthecustomersatisfactionandpurchasebehaviors,whichisthefoundationofproductdesignandpackagingstyle.ofcourse,wealsoneedtoconductstudiesofpricing,distributionandpromotionactivities.So,marketresearchisthekeytothesuccessofanewproduct.Lotsofresearchneedtobecarriedoutbeforelaunchinganewproduct.很多在大公司上班的白領(lǐng)，特別是外企白領(lǐng)們，在工作中會經(jīng)常用到商務(wù)英語口語對話，但是一開口卻又不知道怎么表達更地道，顯得不怎么流利。很多時候，會由于自己的英語水平有限讓領(lǐng)導(dǎo)和同事認為是自己的工作能力有限。

所以，英語對話作為溝通的主要形式，在工作中起著至關(guān)重要的作用。老師們針對工作中高頻率的對話場景，給大家提供了一些最常用的英語對話，都是工作中經(jīng)常使用的，如果大家能記住其中的重點表達法和語句，工作中再碰到類此場景就能脫口而出英語語句了。

一、上班第一天的英語對話

A:Hello.WelcometoC&CCompany你好。歡迎你到C&C公司來。

B:Hello.Goodmorning.I’mGeorgeChen.你好，早上好。我是喬治·陳。

A:NicetomeetyouGeorge.I’mgladyou’llbeworkingforus.We’relikeabigfamilyhere.Weallworktogetherasateam.喬治,很高興見到你,我很高興你能到我們這里來工作,我們這就像是一個大家庭,所有的人工作在一起,就像一個團隊

B:That’sgreat.I’meagertostart.太好了。我都等不及要開始工作了

A:Well,letmetellyouaboutsomeofourpoliciesandpracticeshere.好的，那我就把這里的規(guī)章制度先跟你說一下。

B:Allright.Thatwillbeabighelp.I’mfreshoutofcollege.好的。那會對我?guī)椭艽?。我剛從學(xué)校畢業(yè)。

A:Werequiteallouremployeestoarriveforworkontimeandweinsistthattheykeeptheirlunchhourstoareasonablelength.我們要求員工準(zhǔn)時到崗，而且午餐的時間不要過長

B:Iunderstand.Thatseemseasytofollow.我明白,這很容易做到。

A:Employeecharacterisveryimportanttous.WeexpecteveryonehereatC&Ctobeindustrious,cooperative,honestandopen-minded.員工性格很重要。我們希望C&C公司的的員工勤奮、協(xié)作、誠實、開明

B:I’mverygladtohearthat.IthinkIpossessallofthosequalities.

很高興聽到這些。上述素質(zhì)我都具備。

A:Wealsotrytodothebestwecanforouremployees.Wefeelobligatedtoprovideasafeworkingenvironment,andwemakeeveryefforttolistentoouremployees’concerns.我們也努力為員工創(chuàng)造最好的條件。我們有責(zé)任為員工提供一個安全可靠的工作環(huán)境，我們也聆聽員工們的呼聲

B:That’sveryadmirable.That’salsooneofthereasonsIwantedtoworkhere.

那好極了。這也是我想到這里工作的原因之一

A:Now,perhapsyouhavesomequestions.IsthereanyadditionalinformationIcanprovide?現(xiàn)在你可能有些問題要問吧。你還想了解些什么呢？

B:Yes,Asamatteroffact.Ihaveafewquestions.是的,我有好幾個問題要問呢！

A:Certainly.Goahead!盡管問吧！

B:WillIberequiredtohaveamedicalexaminationbeforeIstartwork?我開始上班之前要不要進行體格檢查？

A:Yes,definitely.Butthecompanywillcovertheexpense.是的，一定要體檢。但是公司會出這筆錢。

B:AndwouldIhavetogothroughspecialtrainingorpreparationsforthejob?

我要不要通過一些特殊的崗前培訓(xùn)？

A:Yes,youwould.Ourcompanybelievesinemployeetrainingandself-improvement.是的，要參加培訓(xùn)。我們公司秉承員工培訓(xùn)和個人成長的信念。

B:Andwoulditbenecessaryformetoworkonweekends?我在周末有沒有必要加班？

A:No,thatwouldn’tbenecessary.不必。

B:Andonemorequestion:doemployeesherehavetogothroughaprobationperiod?

還有一個問題：這里的員工有沒有試用期？

A:No,theydon’t.Onceyouarehiredyouhavethesamerightsandgreatprivilegesasotheremployees.沒有，你一旦被錄用了,就享有和其他員工一樣的權(quán)利。

B:Isee.That’sgreat.我明白了。太好了。

A:Doyouhaveanyotherquestions?你還有別的問題嗎？

B:No,Idon’tthinkso.You’vebeensohelpful.我想沒有了,你幫我解決了很多疑問

A:Allright.I’mgladtohearthat.好的，很高興你這么說。

B:Well,I’veprobablytakenupenoughofyourtime.我占用你的時間已經(jīng)夠多了

A:We’lltalkagainsoon.我們很快會再見的。

B:I’veenjoyedtalkingwithyou.Thankyouverymuch.我很喜歡跟你談話,謝謝。

A:You’reverywelcome.不用客氣。

二、工作進度

A:Kim,haveyoumadecontactwithMr.Lee?金姆，你跟李先生聯(lián)系上了沒有？

B:Notyet,Mr.Wang.ButI’mworkingonit.還沒有，王先生。我正在聯(lián)系。

A:Whatseemstobetheproblem?是怎么回事？

B:Ijustkeepgetting