2020年度bec高級真題模擬

bee高級真題

資料僅供參考

Text1

Reading1hour

PARTONE

Questions1-8

?Lookatthestatementsbelowandatthefive

reportsaboutcompaniesontheoppositepage

fromanarticlegivingadvicetoself-employed

consultantsaboutnegotiatingfeesfortheir

services.

?Whichbook(A,B,C,DorE)doseeach

statement1-8referto?

?Foreachstatement1-8,makeoneletter(A,

B,C,DorE)onyourAnswerSheet.

?Youwillneedtousesomeoftheseletters

morethanonce.

Example:

0Lackofself-confidencewillputyou

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atadisadvantageinanegotiation.

0AB

CD

E

l.Thiscompanyhasbeeninvolvedin

diversifyingitsbusinessactivities.

2.Althoughthiscompanyisdoingwell,ithasa

numberofinternaldifficultiestodealwith

3.Thiscompanyhasreducedtheprofitsit

makesonindividualitems

4.Onestatisticisalessaccurateguidetothis

company'sperformancethananother

5.Theconditionswhichhavehelpedthis

companyarelikelytobelessfavourableinthe

future

6.Thiscompany'ssharepricehasbeen

extremelyvolatileoverthelasttwelvemonths

7.Thiscompanyislikelytobethesubjectofa

takeoverbidinthenearfuture

8.Thiscompany'sperformanceexemplifiesa

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widelyheldbelief

A

ChemicalCompany

Masterson'sinterimpre-taxprofitsgrowthof

20%wassomewhatinflatedasaresultofthe

incomereceivedfromthedisposalofseveralof

thecompany'ssubsidiaries.Theunderlying8%

riseinoperatingprofitsisamorerealisticgauge

ofthecompany'strueprogress.However,

Masterson'simpendingmergerwithBentley

andKnightanditsappointmentofanewchief

executiveshouldmeanthatthecompanywillbe

abletosustaingrowthfortheforeseeablefuture.

Thesharepricehasvariedlittleduringthe

courseoftheyearandnowstandsat￡6.75

8

B

HotelGroup

DuringthepastyeartheBowdenHotelGroup

hasacquired77newproperties,thusdoublingin

size,lastweekthegroupreportedpre-tax

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profitsof￡88millioninthefirstsixmonths

oftheyear,aheadofexpectationsandhelpedby

astrongperformancefromitsLondon-based

hotelsandnewlyexpandedUSbusiness.

However.Thereisstillsomewaytogo.

Integrationofthenewacquisitionsisstillnot

completeand,whilethesharepricehasrisen

recently,majorproblemswithintegrationhave

yettobesolved.2

c

High-techCompany

ThistimelastyearashareinUsertechwas

worthjustover￡1.sixmonthsagoitwas

worth￡40.todayitispricedatunder￡8.

ifproofwereneed,hereisanillustrationofhow

muchofalotterythetechnologymarketcanbe.

Butsometechnologycompaniesarefighting

backandUsertechisoneofthem.Whathas

renewedexcitementinthecompanyisthe

openingofitsnewAmericanofficesinDallas

anditsambitiousplanstoexpanditsuserbase

inbothNorthandLatinAmerica.

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D

BuildingCompany

Renton'ssharepricehasrisengraduallyover

thepastyearfrom￡2.4to￡3.8.The

companyhasbeensuccessfulinchoosingprime

locationforitsbuildingsandhasbenefitedfrom

thebuoyantdemandforhousing.Whilstthis

demandisexpectedtoslowdownsomewhat

duringthenextyear,investorsareencouraged

bythecompany'sdecisiontomoveintobuilding

supermarkets.Workhasalreadybegunontwo

sitesinLondon,andthecompanyisexpectedto

signacontractwithinthenextmonthfor

buildingfourlargesupermarketsinScotland.

E

PotteryManufacturer

MiltonDisheshasbeenthroughashake-up

overthepastyear.Thegroup,whichhasbeen

cuttingmarginsandimprovingmarketing,may

postasmallprofitthisyear.Themanymembers

oftheMiltonfamily,whobetweenthemown58

percentofthebusiness,havebeenwatchingthe

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sharepricerisesteadilyandseveralarelooking

tosell.TraderivalRuskinhasboughtupjust

over17percentofthesharesandcouldwellbe

spurredintofurtheractionbythesignsofa

recoveryatthefirm.

PARTTWO

Questions9-14

?Readthetextaboutcareer-planningservices.

?Choosethebestsentencefromtheopposite

pagetofilleachofthegaps.

?Foreachgap9-14,markoneletter(A-H)on

yourAnswerSheet.

?Donotuseanylettermorethanonce.

?Thereisanexampleatthebeginning.(0)

■

YourCareerPathCanLeadYouAnywhere

Weusedtobeadvisedtoplanourcareers.

Weweretoldtomakeaplanduringthelater

stagesofoureducationandcontinuewithit

throughourworkinglives.(O)somepeople

stillseecareersinthisway.However,topursuea

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singleoptionforlifehasalwaysbeenunrealistic.

Planningforasinglecareerassumesthatwe

setoutwithafullunderstandingofourlikesand

dislikesandtheemploymentopportunitiesopen

tous.(9)Formostpeoplethisdegreeof

certaintyaboutthefuturedoesnotexist.

Ourinitialchoiceofcareerpathand

employerisoftenbasedoninadequate

knowledgeandfalseperceptions.Butwithage

andexperience,wedevelopnewinterestsand

aptitudesandourprioritiesalter.Thestructure

oftheemploymentmarketand,indeedof

employmentitself,issubjecttochangeasboth

newtechnologiesandnewworksystemsare

introduced(10)Wemustfacethe

uncertaintiesofaportfoliocareer.

Itisclearfromtherecentpastthatwecannot

foreseethechangeswhichwillaffectour

workinglives.Thepaceofchangeis

accelerating,asaresultofwhichtraditional

careerplanswillbeofverylimiteduse.

(11)Theywillneedupdatingtoreflect

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changesinourowninterestsaswellasinthe

externalworkenvironment.Flexibleworkers

alreadyaccountforabouthalftheworkforce.

(12)Wearelikelytofaceperiodsas

contractworkers,self-employedfreelances,

consultants,tempsorpart-timers.

Manyemployersencouragestafftowritea

personaldevelopmentdevelopment(PDP)(13)

Althoughsomepeopleuseitonlytoreviewthe

skillsneededfortheirjob,aPDPcouldbethe

nucleusofwidercareerplan-settingout

alternativelong-termlearningneedsandaplan

ofself-development.

AreportissuedbytheInstituteof

EmploymentStudiesadvisespeopletoenhance

theiremployabilitybymovingfromtraditional

technicalskillstowardstheattainmentofa

rangeoftransferableskills.(14)Instead,special

schemesshouldbeestablishedtoencourage

peopletoexaminetheireffectivenessandto

considerawiderrangeofneeds.

0ABCD

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EFGH

AThisdualeffectmeansthattherelationship

betweenemployersandworkershasevolvedto

suchandextentthatwecannolongerexpecta

long-termrelationshipwithoneemployer.

B.Itcarriesanimplicitassumptionthatwe

ourselves,andthejobsweenter,willchange

littleduringourworkinglives.

C.Thisgrowthsuggeststhatacareerplan

shouldnotbeexpressedonlyintermsof

full-timeemploymentbutshouldmake

provisionforthepossibilityofbecomingoneof

the.

Dthisisasummaryofone'spersonallearning

needsandanactionplantomeetthem.

EConsequently,theymustnowaccommodatea

numberofobjectivesandenableustoprepare

foreachonacontingencybasis.

FHowever,itwarnsthatemployersoften

identifytrainingneedsthroughformal

appraisals,whichtaketoonarrowaviewof

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development.

G.Suchafreelanceofconsultantwouldbe

constantlyindemand.

HWewereexpectedtoworktowardsthatone

cleargoalandtoconsideracareerchangeasa

badthing.

PARTTHREE

Questions15-20

?Readthefollowingarticleonnegotiating

techniquesandthequestionontheopposite

page.

Foreachquestion15-20,markoneletter(A,B,

CorD)onyourAnswerSheetfortheanswer

youchoose.

TheNegotiatingTable:

Youcannegotiatevirtuallyanything.

Projects,resources,expectationsanddeadlines

arealloutcomesofnegotiation.Somepeople

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negotiatedealsforaliving.DrHerbCohenis

oneoftheseprofessionaltalkers,calledinby

companiestonegotiateontheirbehalf.He

approachestheartofnegotiationasagame

because,asheisusuallynegotiatingfor

somebodyelse,hesaysthishelpshimdrainthe

emotionalcontentfromhisconversation.Heis

workinginacompetitivefieldandneedsto

avoidbeingtooadversarial.Whetherhe

succeedsornot,itisimportanttohimtomakea

goodimpressionsothatpeoplewillrecommend

him.

Thestartingpointforanydeal,hebelieves,is

toidentifyexactlywhatyouwantfromeach

other.Moreoftenthannot,onepartywillbe

tryingtopersuadetheotherroundtotheirpoint

ofview.Negotiationrequirestwopeopleatthe

endsaying’yes”.Thiscanbeaproblembecause

oneofthemusuallybeginsbysaying“no”.

However,althoughthiscanmaketalksmore

difficult,thisisoftenjustastartingpointinthe

negotiationgame.Topmanagementmaywell

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rejecttheideainitiallybecauseitisthesafer

optionbuttheywouldnotbethereiftheywere

notinterested.

Itisamisconceptionthatskillednegotiators

aresmoothoperatorsinsmartsuits.DrCohen

saysthatoneofhisstrategiesistodressdownso

thattheothersidecanrelatetoyou.Pitchyour

looktosuityourcustomer.Youdonotneedto

makethemfeelbetterthanyoubut,For

example,dressinginastylethatisnotovertly

expensiveorsuccessfulwillmakeyoumore

approachable.Peoplewillgenerallyfeelmore

comfortablewithsomebodywhoappearstobe

likethemratherthansuperiortothem.They

maynotlikeyoubuttheywillfeeltheycantrust

you.

DrCohensuggeststhatthebestwaytosell

yourproposalisbygettingintotheworldofthe

otherside.Askquestionsratherthangive

answersandtakeaninterestinwhattheother

personissaying,evenifyouthinkwhattheyare

sayingissilly.Youdonotneedtobecometheir

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bestfriendsbutbeingtoocleverwillalienate

them.Alotofdealsaremadeonimpressions.Do

notrushwhatyouaresaying—putafew

hesitationsin,donottrytoblindthemwith

yourverbaldexterity.Also,youshouldrepeat

backtothemwhattheyhavesaidtoshowyou

takethemseriously.

Inevitablysomedealswillnotsucceed.

Generallythelongerthenegotiationsgoon,the

betterchancetheyhavebecausepeopledonot

wanttothinktheirinvestmentandenergies

havegonetowaste.However,jointventurecan

meanjointriskandsometimes,ifthisbecomes

toogreat,neitherpartymaybepreparedtosee

thedealthrough.Morecommonisacorporate

cultureclashbetweencompanies,whichcanput

paidtoanydeal.Evenhavingagreedadeal,

thingsmaynotbetiedupquicklybecausewhen

thelawyersgetinvolved,everythinggetsslowed

downastheyargueaboutsmalldetails.

DeCohenthinksthatchildrenarethemasters

ofnegotiation.Theirgoalsaretotallyselfish.

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Theyunderstandthedecision-makingprocess

withinfamiliesperfectly.IfMumrefusestheir

request,theywilltroopalongtoDadand

pressurehim.Ifalelsefails,theywilltrythe

grandparents,usingsomeemotionalblackmail.

Theycanalsobeverysingle-mindedandhave

aninexhaustiblesupplyofenergyforthecause

theyarepursuing.Sotherearelessontobe

learnedfromwatchingandlisteningtochildren.

15DrCohentreatsnegotiationasagamein

orderto

Aputpeopleatease

Bremaindetached

Cbecompetitive

Dimpressrivals

16Manypeoplesay“no"toasuggestioninthe

beginningto

Aconvincetheotherpartyoftheirpointofview

Bshowtheyarenotreallyinterested

Cindicatetheywishtotaketheeasyoption

Dprotecttheircompany9ssituation

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17DrCohensaysthatwhenyouaretryingto

negotiateyoushould

Aadaptyourstyletothepeopleyouaretalking

to

Bmaketheothersidefeelsuperiortoyou

Cdressinawaytomakeyoufeelcomfortable.

Dtrytomaketheothersidelikeyou

18AccordingtoDrCohen,understandingthe

otherpersonwillhelpyouto

Againtheirfriendship

Bspeedupthenegotiations

Cplanyournextmove.

Dconvincethemofyourpointofview

19Dealssometimesfailbecause

Anegotiationshavegoneontoolong

Bthecompaniesoperateindifferentways

Conepartyrisksmorethantheother.

Dthelawyersworktooslowly

20DrCohenmentionschildren'snegotiation

techniquestoshowthatyoushould

Abepreparedtotryeveryroute

Btrynottomakepeoplefeelguilty

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Cbecarefulnottoexhaustyourself

Dcontrolthedecision-makingprocess.

PARTFOUR

Questions21-30

?Readthearticlebelowaboutthemethods

somecompaniesarenowusingfor

recruitment.

?Choosethecorrectwordtofilleachgapfrom

(A,B,CorD)ontheoppositepage.

?Foreachquestion21-30,markoneletter(A,B,

CorD)onyourAnswerSheet.

?Thereisanexampleatthebeginning,(0)

TheScientificApproachtoRecruitment

Whenit(0)toselectingcandidatesthrough

interview,moreoftenthannotthedecisionis

madewithinthefirstfiveminutesofameeting.

Yetemployersliketo(21)themselvesthatthey

arebeingexceptionallythoroughintheir

selectionprocesses.Intoday9scompetitive

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marketplace,the(22)ofstaffinmany

organizationsisfundamentaltothecompany9s

successand,asaresult,recruitersuseallmeans

attheirdisposalto(23)thebestinthefield.

Onemethodinparticularthathas(24)in

popularityistesting,eitherpsychometric

testing,whichattemptstodefinepsychological

characteristics,orability￡aptitudetesting(25)

anorganizationwithanextrawayof

establishingacandidate'ssuitabilityforarole.

It(26)companiestoaddvaluebyidentifying

keyelementsofapositionandthentesting

candidatestoascertaintheirabilityagainst

thoseidentifiedelements.

Theemploymentofpsychometricorability

testingasone(27)oftherecruitmentprocess

mayhavesomemerit,butinrealitythereisno

real(28),scientificorotherwise,ofthepotential

futureperformanceofanyindividual.The

answertothisproblemisexperiencein

interviewtechniquesandstrongdefinitionofthe

elementsofeachpositiontobe(29)asthewhole

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recruitmentprocessisbasedonfewreal

certainties,theinstinctivedecisionsthatmany

employersmake,basedonaCTandthefirst

fiveminutesofameeting,areprobablynoless

validthananyothertoolemployedinthe(30)of

recruitment.

Example:

AhaveBdecide

CdoDmake

0AB

CD

21.AsuggestBconvinceCadvise

Dbelieve

22.AworthBcreditCqualityD

distinction

23.AsecureBreliesCattainD

achieve

24.AliftedBenlargedCexpandedD

risen

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25.AprovidesBoffers

contributesDgives

26.AletsBenablesCagreesD

admits

27.AportionBmemberCshare

Dcomponent

28.AextentBsizeCamountD

measure

29.AoccupiedBmetCfilledD

appointed

30AbusinessBtopicCpointDaffair

Questions31-40

PARTFIVE

Questions31-40

?Readthearticlebelowaboutaveryexpensive

newperfume..

?Foreachquestion31-40,writeonewordin

CAPITALLETTERSonyourAnswerSheet.

Thereisanexampleatthebeginning,(0)

資料僅供參考

Sweetsmellofexcess-forjust￡47.874abottle

Themarketingsaysitisthe“ultimatesymbol

ofindulgenceandtrulyimpeccabletaste”.A

newscent,namedVI,has(0)launchedfor

Christmas-retailingatjust￡47.874.The

makersareproudlypromotingit(31),the

“world'smostexpensiveperfume99andare

confidentofsellingthelimitededitionof173

bottles-(32)itshouldbeexactly173bottlesisnot

madeclearinthepublicityfortheproduct.

Althoughcarefullypricedatjustunderthe

￡50.000mark,thisperfumeisclearly(33)

somethingforanyonewhoconsiders￡30too

muchtopayforabottleofeau-de-toilette.Those

(34)arepotentialcustomerswillcertainlybe

reassuredtolearnthatacasecoveredinrubies

anddiamondsisincludedfree(35)charge.

Purchasersareassuredoffurthersavings,with

unlimitedscentrefillsguaranteedindefinitely-

atnoextracost.

ThefragranceistheideaofArfaqHussain,a

27-year-oIdclothesdesignerwhofirstmadea

資料僅供參考

name(36)himselfwithanair-conditionedjacket

hewasaskedtomakebythesingerMichael

Jackson(37)far,MrJacksonistheonlyperson

to(38)placedanorder-hewantstwo,according

toMrHussain.

MrHussainisunconcernedathavingno

previousexperienceofperfumery,"Ifsso(39)

morethanaperfume--it'sapieceofjewellery,

too.6666explainedMrHussain.Heattemptedto

describethe￡47.874sensation,“itisdelicate,

fragrantandquiteunique.Whenyouopenthe

lid,ittakesyoutotallyaway.Ifsjust(40)being

surroundedbythousandsofwildflowersand

roses.

PARTSIX

Questions41-52

?Readthetextbelowaboutteam-basedpay

?Inmostofthelines41-52thereisoneextra

word.Itiseithergrammaticallyincorrectof

doesnotfitinwiththesenseofthetext.Some

lines,however,arecorrect.

資料僅供參考

?Ifalineiscorrect,writeCORRECTonyour

AnswerSheet.

?Ifthereisanextrawordintheline,writethe

extrawordinCAPITALLETTERSonyour

AnswerSheet.

?Theexercisebeginswithtwoexamples,(0)

and(00).

Team-BasedPay

0Team-basedpayschemesthathavebeen

catchingtheeyeofmodernemployers.

00Supporterssaythattheyencouragegroup

endeavourandimprove41organizational

performance.Butsalespeople,typicallythemost

self-motivated

42ofworkers,theyhavetraditionallybeen

rewardedaccordingtoindividual

43performance.Soareteam-basedschemes

suitable?Thekeyissueis

44whetherteam-basedpayismorebeinginline

withtheorganization'sobjectives

資料僅供參考

45thanpaywhichbasedonindividual

achievement.Introducingateampay

46schemecanbecomplex.Thebiggestproblem

isfordefiningtheteaminthefirst

47place.Anotheristhatteampayschemes

won'tworkiftheactions

Ofone

48individualmakenoimpactonthoseof

another.Youshouldneedatrueteam.

49likeafootballteam.Whereallthemembers

areinterdependent.Whensalesstaff

50canbelessreceptivetoteampayschemes

becausepersonalmotivationcan

51beanimportantboosttoperformanceWhat

theyneedistheirencouragement

52toperceivethatthewidertermofthe

companyoverall:production,administration

anddispatchallaffecteachother.

Writing1hour10minutes

資料僅供參考

Partone

Question1

?Thegraphsbelowshowtheperformanceofa

Europeancountry9smanufacturingand

agricultural

Sectorsintermsofexportsandimportsbetween

1991and.

?Usingtheinformationfromthegraphs,write

ashortreportdescribingthegeneralmovements

inexports,importsandtheresultingbalanceof

trade

?Write120-140words

Parttwo:

WriteananswertoONEofthequestions2-4in

thispart.Writeyouranswerin200-250words.

Question2:

?TheManagingDirectorofyourcompanyor

organizationhasannouncedthatreportson

performancearetobeproducedbyall

departments.YourHearofDepartmenthas

資料僅供參考

askedyoutoproducethereportaboutyour

departmentfortheManagingDirector.

?WritethereportfortheManagingDirector,

explaining:

AWhataspectsofyourdepartmentfunction

mosteffectively

BWhichaspectismostinneedofimprovement

CHowthisimprovementcouldbeachieved

Question3

?Youworkforanemploymentagency.The

followingispartofaletteryouhavereceived

fromacustomer:

Thetemporaryadministrativeassistantyousent

uswastotallyunacceptable.Icertainlywillnot

beusingyouragencyagainwhenIneed

temporarystaff.

?Writealettertothecustomer:

Aapologisingforhavingsenttheunsatisfactory

temporaryworker

Bgivingreasonsforwhathappened

資料僅供參考

Cexplainingwhywhathappenedwas

exceptional

Dofferingsomesortofcompensationtothe

customer

Question4

?YourManagingDirectorhasdecidedthatthe

company'swebsiteshouldbeimprovedandhas

askedyoutoconsiderwaysofgoingaboutthis.

?WriteaproposalfortheManagingDirector:

ASunmarisingthestrengthsandweaknessesthe

currentwebsite

Bsuggestingnewservicesandinformationtobe

providedthroughthewebsite

Cexplainingthebenefitstheimprovements

wouldbring.

Listening

Partone:

Question1-12

?Youwillhearaconsultantgivingatalktoa

資料僅供參考

groupofUKbusinesspeopleaboutexportingto

theUnitedArabEmirates(UAE)

?Asyoulisten,forquestions1-12.completethe

notes,usinguptothreewordsoranumber.

?.Afteryouhavelistenedonce,replaythe

recording.

ThebusinessMasterClass

Arrangementsforparticipants

1Theeventwilltakeplaceover

2Seminarorganizedby

3Thetitleofthelastsessionwillbe

4TousetheNewCityHotelcarpark,delegates

mustobtaina

DrSangalli

5DrSangallihasadvisedmany

6Thenameofhisconsultancyis

7Heistheauthorof

8InEurope,heisthebest-known

TheBusinessMasterClass

資料僅供參考

9tobecomemore

10toestablishnew

Twooutcomesofsession:

11designyourown

12takeawaydocumentscontainingactual

Parttwo

Questions13-22

?Youwillherefivedifferentbusinesspeople

talkingabouttripstheyhaverecentlybeenon.

13

14

15

16

17

Atosupervisestafftraining

Btoholdjobinterviews

Ctointroducenewpolicy

Dtovisitpossiblenewpremises

Etoobserveworkingpractices

Ftomeetanewmanager

資料僅供參考

Gtosignanewcontract

Htodealwithacomplaint

Tasktwo-problem

?Forquestion18-22,matchtheextractswiththe

problem,listedA-H

?Foreachextract,choosetheproblemdescribed

?writeoneletter(A-H)nexttothenumberoftheextract

18

19

20

21

22

AIforgotadocument

BMyhotelwasnoisy

CIwaslateformeeting.

DIdidn'tunderstandsomefigures.

ETheserviceatmyhotelwasbad.

FIhadsomewronginformation

GIdidn'thaveaninterpreter.

HIexperiencedcomputerproblems.

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PARTTHREE

Question23-30.

?Youwillhearpartofaconversationbetweena

managementconsultantandtheHuman

ResourcesmanagerofJenkins,acompany

whichmanufactureschildren'sclothing.

23WhatissaidabouttheownershipofJenkins?

Athefounderhassoldthecompanytosomeone

else.

BJenkinshasmergedwithanothercompany

CTherehasbeennochangeofownership.

24WhatdoestheHumanResourcesmanager

seeasthemainexternalthreattoJenkins?

ATheirretailersarebecominglesswillingto

paytheirprices.

BConsumersarebuyingmoretop-of-the-range

children'sclothes.

CMoreandmorecompaniesareproducing

children'sclothes.

25TheHumanResourcesmanagerseesthe

company'smainstrengthasthefactthat

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AIthasseverallong-termcontracts

Bitmakesproductsofhighquality

Citsdistributionsystemisefficient

26TheHumanResourcesmanagerbelievesthat

Jenkins9mainweaknessatpresentisthat

Athemachineryisinadequateforcurrent

requirements

Bthemanagementstyleisoutoflinewith

moderndemands

Ctherelationbetweenmanagementand

workersarepoor.

27AccordingtotheHumanResourcesmanager,

whydomanymachinistschoosetoleave?

ATheythinkthattheycangetbetterpaidwork

elsewhere.

BTheyfeelthattoomuchisexpectedofthem

CTheylackconfidenceinthecompany9future

28Whenworkingtoproduceabatchofclothes

Aeachteamisresponsibleforaparticular

operation

Beachmemberoftheteamproducesacomplete

item

資料僅供參考

Ceachpersoncarriesoutonepartofthe

productionprocess

29.Whatchangehasbeenmadetorangeof

goods?

AAsmallernumberofitemsisproduced

BEachitemisnowmadeinsmallerquantities.

CFewernewstylesareintroducedeachyear.

30Whatissaidaboutthemachinists?

AMoreoftheirworkisfallingbelowthe

requiredstandard.

BSomeofthemareearninglessthantheyused

to.

CTheyhavetospendlongerlearningtooperate

newmachines.

ThatistheendoftheListeningtest.Younow

havetenminutestotransferyouranswers

Speaking16minutes

Partone:

資料僅供參考

Inthispart,theinterlocutorasksquestionona

numberofwork-relatedandnon-workrelated

subjectstoeachcandidateinturn.Youhaveto

giveinformationaboutyourselfandexpress

personalopinions.

Parttwo

Thecandidatechoosesonetopicandspeaks

aboutitforapproximatelyoneminute.One

minute'spreparationtimeisallowed.

ACustomerrelations:theimportanceofmaking

customersfeelvalued

Bcompanygrowth:theimportancetoa

companyofcontrollingexpansion

CMarketing:howtoensurethatagents

maintainahighlevelofeffectivenesswhen

representingacompany

PartThree:

Inthispartofthetest,candidatesaregivena

topictodiscussandareallowed30secondsto

lookatthepromptcard,beforetalkingtogether

資料僅供參考

foraboutthreeminutes.

Afterwards,theexaminerasksmorequestions

relatedtothetopic.

Fortwocandidates

StaffSuggestionScheme

Yourcompanyisplanningtointroducea

suggestionschemeandtoencouragemembersof

staffatalllevelstocontributeideas.Youhave

beenaskedtoconsiderwaysofsettingupthe

scheme.

Discuss,anddecidetogether:

?Howtosetuptheschemesothatallstafffeel

theycancontribute

?Howsuggestionsfrommembersofstaffcould

beevaluated.

Forthreecandidates

Staffsuggestionscheme:

Youcompanyisplanningtointroducea

suggestionschemeandtoencouragemembersof

staffatalllevelstocontributeideas.Youhave

資料僅供參考

beenaskedtoconsiderwaysofsettingupthe

scheme.

Discuss,anddecidetogether:

?Howtosetuptheschemesothatallstafffeel

theycancontribute

?Howsuggestionsfrommembersofstaffcould

beevaluated

?Whatkindsofrewardswouldbesuitablefor

suggestionsmade.

Follow-onquestions：

?Whichkindsofcompaniescanbenefitmost

fromsuggestionschemes?

(why?)

?Whatothermethodscancompaniesuseto

generateideasforimprovements?

?Whatotherwaysarethereofincreasingstaff

involvementinacompany?

?Inwhatwayscan