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1、Can driverlesscars be the destination?Cars have always evoked a varietyof emotions from the thrills of fast speeds and hugging tight corners, to the stress of long commutes and gridlock. Whether its to feel as if you are driving in the lap of luxury, or to entertain your childrenssoccer team as you

2、chauffeur them to their game, the interior of a vehicle plays a significant role in a consumers driving experience.However, in todays drivingenvironment, there is one feature that is consistent across all vehicle interiors the steering wheel.Although many current vehicle modelshaveautonomousfeatures

3、, none offer fully autonomous, driverless capabilities.Fast-forward to the not-too-distantfuture when fully autonomous vehicles become the norm rather than the exception. These vehicles will redefine urban mobility aswe know it. Not only will they be autonomous, they will be shared, connected and gr

4、een.For vehicle manufacturers, this trendposes immense opportunities, but also a clear risk that mobility-as-a- service could become a commodity, effectively severing the relationship between automakers and their customersunless manufacturers find a way to customize vehicle interiors to both delight

5、 and deliver a personalized, connected in-vehicle experience.1“We are currently in an era when things that were once science fiction are quickly becoming reality. Simple things no one ever imagined likeusing an app to share a ride are becoming revolutionary.Incumbent automakers, new entrants and oth

6、er industries reliant on transportation need to innovate and experiment even faster to meet the challenges of this new era and dramatically evolve their business models. We believe our large automotive clients can be in the drivers seat to command the market for mobility services.” Randall J. Miller

7、, EY Global Automotive & Transportation LeaderCar interiors will increasingly integrate entertainment elementswith designs that function as communal living rooms on wheels.*Source: EY,“Whos in the driving seat?”, May 2015.The battle for the customer looms as autonomous car interiors redefine the dri

8、ving experience | 266%of drivers are willing to let an autopilot steer their car if given an option*40%of drivers can imagine letting an autopilot steer their car*Augmented reality displaysHand gestures and other signals to interact with virtual environments, human machine interface, etc. to?Self-le

9、arning and adaptiveu Gesture functionu Retractablesteering wheel and controlsu Swiveling seatsu Heads-up display windshieldFull multimedia immersionSeamless integration of various “brought- in” personal devices, integrated tablets, etc.Personalized interior optionsReconfigurable seating and interior

10、s will include flexible and movable seating, voice recognition, etc.From .Traditional materialsCompletely new interfaces will be supported as the steering wheel, gear shift and pedals may no longer be required.As vehicles become fully autonomous, thepossibilities to reimagine the interior become end

11、less. Driverswillbecomeunburdenedfromthe stress of having to stare at the road or watch for danger at every turn, and vehicle interiors can be transformed to become what consumers need or wantforthe duration of theirjourney an office, an entertainment lounge, or even an oasis of calm and relaxation.

12、There are no limits. Interiors will be able to becomewhatever we want them to be. Companies have already demonstrated such technologies annually at the Consumer Electronics Show and at motor shows around the world. “Active” glass will enable windshields to become connected touch screens that can als

13、o be controlled with eye-tracking and gesture recognition. Augmented reality displays and dynamic sensing will give passengers the option of using hand gestures and other signals to interact with their virtual environment. Seats will swivel to facilitate interaction between passengers or recline for

14、 reading or napping. Advanced communication will recognize the occupants devices to provide personalized experiences.3When drivers become passengers and vehicle travel transforms from product ownership to service delivery, an interesting question arises: will they need the steering wheel, rearview m

15、irrors, gear shifts, pedals or even a traditional instrument cluster?Car designers and automakers will leverage a mixof technology to create connected interiors and driverless living spaces:u Augmented realityu Human-machine interfaceu Integrated multimedia immersion both built in and brought inThey

16、 will also use different materials than usual todevelop future car interiors:uLED light modules and screensCarbon fiber reinforced plastic Active glass capable of image displayMultipurpose lounge chairsuuuFuture autonomous vehicleinteriorsWindows thatwork as screens, controlled witheye trackingand g

17、esture recognitionWindshieldsare capable of full multimedia immersion and augmented reality displaysSwivelingseats greet passengers on entrySensors allowthe car to create complex maps of the surrounding environmentLarge LED lightmodules on thefront and back of the car identify operating mode of thev

18、ehicleRetractablesteering wheel that disappears into the dashVarious drivemodes between manual to completely autonomousThe battle for the customer looms as autonomous car interiors redefine the driving experience | 4SharingwithoutcompromisingpersonalizationWith new mobility concepts such as car shar

19、ing,there is a risk of depersonalization. Mobility customers will no longer own the cars they drive in andthereforehaveno or onlylimited meansof tailoringinteriors to theirindividualdemands. While lighting technologies such as LEDs can be usedto partially customize the appearance of vehicle interior

20、s, it would be far more challenging (and expensive in terms of todays cost) to do so more extensively. Automakers and mobility companies, therefore, face a key question: to what extent and in what manner should a car be personalized?form of mobility that balances price and efficiencyfor the commute,

21、 with limited personalization and the sharing of space with other occupants. At the other end, which wouldcome at a price, consumers could opt for private transportation that picks them up at their doorstep and offers an immersive multimedia experience without compromising comfort or privacy.The hos

22、pitality industry, including the sharedmodel that is becoming increasingly popular, offers important lessons for the automotiveindustry.Consumersunderstandthetieredmodelwhere, for a price, they can choose from pure functionalityto luxury. Functionality may be bare of any personalization without comp

23、romising quality, while luxury is almost entirely about comfort, personalization and experience.Ultimately, the answer lies in where automakersand mobility companies place their focus. Is it on the product or the people? The logical consequence is that cars, and therefore themobility of the future,

24、will evolve to anticipate consumers wants and desires. For users, this will ultimately lead to the creation of vehicles that provideaformerlyunknownfeeling of well-being in amobile retreat, such as the Rinspeed Oasis.Considerations like these ultimately influence newcar designs, too. Similar to the

25、ride-hailing industry that offers a choice of rides, the future mobility ecosystem of self-driving cars could also offer a selection of vehicles to consumers that catersto a wide spectrum of needs. At one end of the spectrum, consumers could choose a functional5“Its all about the customer experience

26、 and howwellan automakeror mobilitycompany can leverage technology to deliverinnovative new ways for personalization.” Kristin M. Schondorf, Global Automotive & Transportation Mobility Leader“Automakers need to be asking themselves: willthecar of thefuture be a crossoverartist, as itsnewinnerlifefoc

27、uses on how to transferthelivingroom to thecar?Or willtheinnovative providers of new mobility services, such ascar or ride sharing, become provocateurs of singular institutions such as taxi businesses? Peter Fuss, Senior Automotive Advisory Partner, Germany, Switzerland and AustriaAdvances in sensin

28、g, materials, displays and artificial intelligencewill greatly amplify the experience going beyond huge touch screens and gesture controls, vehicles will understand context and adapt fluidly to changing conditions.Allows the car to adapt fluidly andnaturally in response to thedriverspreferences, beh

29、aviors andintent“Active” glass, capable ofdisplaying vibrant images and working as connected touch screensResponds to drivers behaviorandphysiological data (gaze, position, heart rate, breathing, etc.)DynamicsensingWindowsEngageddrivingMindfulcomfortReinventingthe wheel Supports arange of features e

30、nabledby varying degrees ofautomationAdapts to support a focused driving modedesigned to improve the quality of the experienceand the performance of the driverThe battle for the customer looms as autonomous car interiors redefine the driving experience | 6Concept car offers a glimpse of thefutureIn

31、its latest concept autonomous vehicledesigned for urban settings, the Rinspeed Oasis has opted for a steering wheel that folds flat and turns into a keyboard or work surface an interior inspired by a living room. The vehicleis fitted with an armchair, television and even a small garden area. Its lar

32、ge windshield doubles as an augmented and virtualreality screen.Even its name signals a new reality for vehicle travel. Want to know what restaurants are nearby? The Oasis will let you know what your friends on socialmediarecommend, andwith a quick “OK” signal, the personal assistant willhave a tabl

33、e reserved for you. And there is even more: the Oasis has a “delivery area” in the back that opens itself to new business models. The vehicle can manage delivery services aligned to the route of its passengers. This improves asset utilization and reaches a new dimension of smarttransportation.7At EY

34、, were committed to actively shaping the future of mobility. We believe our large automotive and transportation clients can be in the drivers seat to command the market for mobility services. We work with companies to help them through every element of the mobility business transformation from exper

35、imentation to sourcing to scaling.Our collaboration with Rinspeed, the creative Swiss think tank and mobility lab that specializes in building prototypes and concept cars, demonstrates our deep understanding of new technologies and innovations. Its concept autonomous cars, such as the Oasis, bring t

36、he future to reality and showcase how automated private transport will transform the car and human machine interface.Through our deep understanding of innovation and emerging technologies, our expansive globalnetwork of automotiveandtransportation professionals and alliance partners, EY is helping l

37、arge companies innovate like a start-up, tap into the right talent and capture future consumers.Whos in the drivers seat: Traditional automotive playersor disrupters?Although consumer buy-in may be a significanthurdle to adoption, automakers will be the ones undergoing the most dramatic transformati

38、on as their entire business models shift from vehicle ownership to mobility-as-a-service. There is a real risk that automakers will have no relationship with the customer in this new ecosystem if they focus entirely on the product. However, by personalizing the in-vehicle experience, automakers have

39、 a genuine opportunity to retain and strengthen the customer relationship. Further, to achieve the level of personalization that consumers will demand and the level of automation that will make fully automated vehicles feasible, automakers will have to develop an ecosystem of willing collaborators(e

40、xistingandnewentrants) technologycompanies, interior design firms, and media and entertainment companies, to name afew.One of the drivers of change we expect tosignificantly impact the industry is disruption driven from outside the industry. Technology, media and entertainment organizations, start-u

41、ps and even mobility companies are offering their own alternative visions for what consumers can expect insidea futuremobilitysolution be it a self-driving road car or even a flying taxi. These opportunities are driving transactions in the supplier community as suppliers try to acquire capabilities,

42、 such as mapping, augmented-reality technologies, artificial intelligence and deeplearning.The playing field is level and open. The disruptershavethrowndown the challenge to theincumbents.While the battle is to own the interior experience in an autonomous vehicle, the fundamental tug of war is about

43、 who will own the relationship with the consumer. The future of mobility will bedriven by companies who embrace the consumers and technology of tomorrow today. Those who want to take the lead need to enhance consumer experiences by designing the future, develop and sustain a collaborative ecosystem

44、of innovators, and effectively commercialize new businesses, while leveraging their core business for competitive advantage.Material suppliers and Tier 1 automotive suppliersfocusing on car interiors may also be heavily impacted by the transition to fully automated vehicles. As the high-margin parts

45、 under the hood, such as combustion engines, are eliminated,automotive companies are directing their attention to other high-marginbusiness. Given theirfootprint and direct connection with the consumer through sales and services, dealers also have a unique opportunity to shape the experience inside

46、an autonomous vehicle. Just as automakers are doing, dealersshouldinnovateandexperimentwith new business models to capture and maintain the customer relationship.The battle for the customer looms as autonomous car interiors redefine the driving experience | 89Hacking paths to the future ofmobilityIn

47、 2016, EY spearheaded a seriesof hacks where a diverse set of participants codeveloped visions and prototypesfor future mobility scenarios. Through these rigorous, collaborative and provocative sessions, fundamental differences among stakeholders emerged and critical questionssurfaced.Disrupter“INST

48、INCT”: an intuitive mobility platform your co-pilot for an enriched and fulfilling lifeThe vision: The ultimate “mobility-as-a-platform” transforms consumers mobility experiences. With the ability to predict and plan journeys at the moment of intent, it requires no conscious intervention by the user

49、, becoming a seamless part of consumers lives.Hack hak (noun)rapiddesign of tomorrowsextraordinary solutionsCollaborative ecosystem“TA:DA”:harnessing the power of shareddata to benefit all the perfect marriage of business, entrepreneurs, citizens and technology for social goodHack results: three vis

50、ions of the futureThe question we asked was: the future of mobility represents tremendous changes and many opportunities. How will you succeed? Heres how each stakeholder group answered.The vision: An open trading platform formobility data to generate benefit for all ecosystem stakeholders, achieved

51、 by breaking down barriers to collaboration by aligning incentives, creating recognizable value that benefits all.AutomakersTransformation to a new type of OEM: “Original Experience Maker”The vision: Delivering unique mobilityexperiences to customers, while extending and leveraging core business str

52、engths.The battle for the customer looms as autonomous car interiors redefine the driving experience | 10EY | Assurance | Tax | Transactions | AdvisoryAbout EYEY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and

53、 confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In sodoing, we play a critical role in building a better workingworldforourpeople, forourclientsand for our communities.EY refers to the

54、global organization, and mayrefer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey

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