國際酒店前廳管理手冊Front Office Reception-RM-FO-GS-15-03 Advance Deposite

1、國際酒店前廳部操作手冊前廳部Front Office前臺(tái)服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國際酒店管理資料手冊International Hotel Management Information Manual前臺(tái)是展示酒店的形象、服務(wù)的起點(diǎn)。對(duì)于賓客來說，酒店大堂前臺(tái)是接觸我們酒店的第一步，是對(duì)酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運(yùn)作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標(biāo)準(zhǔn)運(yùn)作的政策和程序，確保前廳部運(yùn)營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運(yùn)作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地標(biāo)準(zhǔn)操作程序LSOP No.:RM FO GS -15-02Effective Date:Division:Front Office前廳部Revised Date:Section:ReceptionPrepared by : Approved by 批準(zhǔn)人:SUBJECT:Advance Deposit 預(yù)付金_OBJECTIVE目的：Due to anticipated high occupancies, the hotel may on occasions insist that all reservations pay

3、 an advance deposit酒店會(huì)在高入住率期間要求所有預(yù)訂客人支付預(yù)付款POLICY政策：To ensure payment and secure room revenue and occupancy以保證酒店房費(fèi)收入及住客率不受影響。PROCEDURES 程序： TRAVEL AGENT旅行社1. Tour agencies are required to pay a deposit/prepayment as they often collect the payment in advance from their client.通常旅行社需要提前支付預(yù)付款或其余預(yù)付方式，因?yàn)槁?/p>

4、行社往往先收旅行客人的定金。2. Each guest account to be charged to a company/travel agent must have a guarantee letter, with the exception of those noted with Standing Order任何客人的賬目要通過公司/旅行社支付必須要有擔(dān)保信,除了那些已經(jīng)有長期訂單的客人.3. If the tour agent has no written agreement with the hotel, the Sales will calculate the amount of

5、 the deposit which depends on the expected number of nights times the room rate, plus appropriate service charge and tax.如果旅行社和酒店無書面協(xié)議，銷售部會(huì)按照?qǐng)F(tuán)隊(duì)的住宿天數(shù)乘以每間房的房費(fèi)，服務(wù)費(fèi)，稅費(fèi)和房間數(shù)來收取預(yù)付款。4. All payments received must be routed to the Finance Department although they may be received by other departments. Any cheq

6、ues or information on Telegraphic transfers received，Sales must pass this information to the Finance Department immediately. 所有收取的預(yù)付款必須立刻轉(zhuǎn)到財(cái)務(wù)部。預(yù)訂客人的支票或電匯費(fèi)用也需要立刻轉(zhuǎn)交財(cái)務(wù)部。5. When Accounting processes the payments, they will prepare a list of advance deposits to be posted and pass this list on to Sales.當(dāng)財(cái)

7、務(wù)部整理好預(yù)付款后，會(huì)立刻將預(yù)付款單發(fā)給銷售部備用。6. The amounts specified are to be posted to the various reservations concerned. Remember that travel agents will often pay the net amount (gross room rate less their commission) and this must be remembered during posting. (refer to Opera procedures for T/A advance deposit

8、posting.)將預(yù)付款在做預(yù)訂時(shí)輸入預(yù)訂中。記住使用旅行社預(yù)付押金入賬，而旅行社通常付的是凈價(jià)（客人付費(fèi)與旅行社價(jià)有差價(jià)）在入賬時(shí)必須注意。7. At the end of shift, any GSA who has posted advance deposits must perform a shift audit, by adding the advance deposit list together and checking that this total balances with what has been posted. Shift audit complete with the Advance deposit list must be left for Night Audit.在班次結(jié)束時(shí)，賓客服務(wù)員需將輸入電腦內(nèi)的預(yù)付款總額與收銀員平帳的報(bào)表總額核對(duì)。平帳后，入賬報(bào)表連同財(cái)務(wù)部下發(fā)的預(yù)付款清單一起上交給夜審。