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1、Unit 8 After-Sales Service II深圳職業(yè)技術(shù)學(xué)院應(yīng)用外國語學(xué)院Unit 8 After-Sales Service IIWarming-upReading AListeningSpeaking4123Reading B5Writing6Project7Vocabulary and Structure8Unit 8 After-Sales Service IIWarm-1 Work in groups. Discuss the meanings of the following cartoons with your group members and choose on

2、e of you to interpret them in class.Warming-upReference 1Reference 2Unit 8 After-Sales Service IIWarm-1Warming-upReference 3Reference 4Unit 8 After-Sales Service II The mechanic said to the customer:“You wont hear that funny noise anymore. I turned up the volume on your radio and pulled off the knob

3、.” Of course it is not the right way to deal with the noise. Maybe the mechanic doesnt know how to get rid of the noise. From this cartoon we can see sometimes the problem of a car may not be solved but be concealed in certain way.Picture 1Warming-upUnit 8 After-Sales Service IIThe following is said

4、 in the cartoon“Our computer shows that you have a faulty alternator, a weak battery cell and youre three days late on your auto loan repayment.” Nowadays all kinds of modern devices are used in auto maintenance service. The computer not only can be used to diagnose car problems, it may also store a

5、ny related information of a car, such as the maintenance history, loan payment history, etc.Picture 2Warming-upUnit 8 After-Sales Service II Fred interpreted the word compact as a verb, not as an adjective. In a parking garage with a sign that reads Compact Cars, a man has used his huge SUV to squas

6、h two smaller cars.“Compact cars” are small and economical cars. May be Fred has great superiority over others.Picture 3Warming-upUnit 8 After-Sales Service IIPicture 4Warming-upOne of a hundred clowns at an airport looks at a VW Bug and says, “Our limos here.” “Limo” is the short form of “l(fā)imousine

7、”, which means “l(fā)arge luxurious car” originally. Here it refers to the airport limousine bus. VW Bug is also a kind of luxurious car. This cartoon shows the humor of these clowns.Unit 8 After-Sales Service IIWarm-1Discuss in groups what the after-sales auto service includes.Warming-upWith a comprehe

8、nsive after-sales auto service, customers can enjoy the experience of driving with peace of mind and assured environmental and safety performance, from vehicle purchase to demolition. The after-sales service of a company may offer customers:?Well-trained and certified technicians?Limousine service ?

9、Shuttle service ?Original parts/accessories?Early bird/latecomer deposit ?24-Hour Towing Service referenceUnit 8 After-Sales Service IIReading ATextTask 2Task 3Task 4Task 5Task 1Reading AUnit 8 After-Sales Service IITask 1 Before reading the passage, see how much you know about new technologies.Read

10、ing AActive Safety Systems Keyless Entry Navigation SystemsData Collection Onboard Cameras 40 Volt Electrical Systems1. _ has already been implemented on certain Cadillac and BMW models, and it will be introduced to approximately 40 different vehicles in the next three years. Credit card-style syste

11、ms will replace car keys.Keyless Entry Unit 8 After-Sales Service IIReading A2. _ will give vehicles the capability to collect relative data that can be shared with dealers and manufacturers.3. _ will help detect blind spots, and help parents watch their kids. Many recreational vehicles already have

12、 this technology.4. _ will include radar and cameras that watch for danger. Data Collection Onboard Cameras Active Safety Systems Unit 8 After-Sales Service IIReading A5. _ employ the global positioning system and onboard DVDs to provide the driver with distractions, maps and information on business

13、es.6. _ will become standard to accommodate many new electrical devices.Navigation Systems 40 Volt Electrical SystemsUnit 8 After-Sales Service IIText A-1Routine Maintenance for the Vehicle Routine maintenance is designed to help car owners maintain his/her vehicle for safety, economy, long life and

14、 peak performance. Servicing the vehicle based on the mileage/time maintenance schedule and a planned maintenance program should result in a long and reliable service life.Reading AUnit 8 After-Sales Service IIText A-2 While before the actual work begins, read through all the instructions relevant t

15、o the work to be carried out, then make a list and gather together all the parts and tools required. If a problem is encountered, seek advice from the following instructions and then turn to a parts specialist, or a dealer service department. The following is a maintenance schedule.Reading AUnit 8 A

16、fter-Sales Service IIText A-3 Every 1,500 km or monthly Check lock, hinge and latch mechanisms Check seat belts Check brakes Check for fluid leakage and engine electrical system security Check battery electrolyte level Check air conditioning system Check and lubricate fuel system control linkage Che

17、ck operation of lights, direction indicators and hornsReading AUnit 8 After-Sales Service IIText A-4 Every 12 months Check antifreeze concentration Renew engine oil and filter Check exhaust system Check idling speed and mixture Check clutch operation Check automatic transmission fluid level Check fu

18、el and brake lines, hoses and unionsReading AUnit 8 After-Sales Service IIText A-5 Check brake pads and rear shoe linings Check headlight beam alignment Check steering gear Check suspension Lubricate hinges and catches Check vehicle underbodyReading AUnit 8 After-Sales Service IIText A-6Every 15,000

19、 kmif completing more than 15,000 km per annum Renew engine oil and filter Check brake pad liningsReading AUnit 8 After-Sales Service IIText A-7 Every 30,000 km Check alternator, power steering pump and air conditioner compressor drive belt(s) Renew spark plugs Renew air cleaner element Renew fuel f

20、ilter Clean and lubricate sunroof guide rails Renew automatic transmission fluidReading AUnit 8 After-Sales Service IIText A-7 Every 2 years Renew brake fluid Every 160,000 km Renew timing belt Follow the schedule of the routine maintenance, and you will enjoy the safety, economy and happiness that

21、your vehicle brings to you.Reading AUnit 8 After-Sales Service IIA-Trans-1汽車定期維護(hù)汽車定期維護(hù) 汽車的定期維護(hù)旨在確保駕車安全、節(jié)省汽油、汽車的定期維護(hù)旨在確保駕車安全、節(jié)省汽油、延長汽車壽命和保證最優(yōu)駕駛狀態(tài)。汽車維護(hù)可以根延長汽車壽命和保證最優(yōu)駕駛狀態(tài)。汽車維護(hù)可以根據(jù)駕駛英里數(shù)或駕駛時間進(jìn)行,有計劃的保養(yǎng)維護(hù)會據(jù)駕駛英里數(shù)或駕駛時間進(jìn)行,有計劃的保養(yǎng)維護(hù)會延長汽車使用壽命并保證駕駛安全。延長汽車使用壽命并保證駕駛安全。 Reading AUnit 8 After-Sales Service IIA-Trans-

22、2 在實際維護(hù)工作開始之前時,必須充分準(zhǔn)備,仔細(xì)閱在實際維護(hù)工作開始之前時,必須充分準(zhǔn)備,仔細(xì)閱讀與車輛維護(hù)相關(guān)的操作說明,然后制定工作列表,備齊讀與車輛維護(hù)相關(guān)的操作說明,然后制定工作列表,備齊所需要的所有零件和工具。如果遇到問題,參看以下說明所需要的所有零件和工具。如果遇到問題,參看以下說明或求助于配件專員或者經(jīng)銷商服務(wù)部門?;蚯笾谂浼T或者經(jīng)銷商服務(wù)部門。 以下是車輛維護(hù)以下是車輛維護(hù)日程表。日程表。Reading AUnit 8 After-Sales Service IIA-Trans-3 毎毎1 1,500500公里或每月公里或每月檢查鎖、鉸鏈和門閂裝制檢查鎖、鉸鏈和門閂裝制

23、檢查安全帶檢查安全帶 檢查制動檢查制動 檢查液體滲漏和引擎電氣系統(tǒng)安全檢查液體滲漏和引擎電氣系統(tǒng)安全 檢查蓄電池電解液液面高度檢查蓄電池電解液液面高度 檢查空調(diào)系統(tǒng)檢查空調(diào)系統(tǒng) 檢查并且潤滑燃料系統(tǒng)控制連接檢查并且潤滑燃料系統(tǒng)控制連接檢查車燈、轉(zhuǎn)向燈和汽笛檢查車燈、轉(zhuǎn)向燈和汽笛 Reading AUnit 8 After-Sales Service IIA-Trans-4 每每1212個月個月檢查防凍液濃度檢查防凍液濃度 更新機(jī)油和濾清器更新機(jī)油和濾清器 檢查排氣系統(tǒng)檢查排氣系統(tǒng) 檢查怠速轉(zhuǎn)速和檢查怠速轉(zhuǎn)速和怠速怠速混合氣濃度混合氣濃度檢查離合器操作檢查離合器操作 檢查自動變速器油量檢查自動變

24、速器油量檢查燃料并且檢查剎車線、軟管和連接處檢查燃料并且檢查剎車線、軟管和連接處Reading AUnit 8 After-Sales Service IIA-Trans-5檢查制動塊和后制動蹄襯面檢查制動塊和后制動蹄襯面 檢查車前燈光束會聚程度檢查車前燈光束會聚程度 檢查轉(zhuǎn)向齒輪檢查轉(zhuǎn)向齒輪檢查檢車懸架檢查檢車懸架潤滑鉸鏈和門鎖潤滑鉸鏈和門鎖檢查汽車底部檢查汽車底部Reading AUnit 8 After-Sales Service IIA-Trans-5Reading AUnit 8 After-Sales Service IIA-Trans-6Reading AUnit 8 After

25、-Sales Service IIReading A 每每2 2年年更新制動液更新制動液 每每160160,000000公里公里更新正時皮帶更新正時皮帶如果您按照上述日程表定期維護(hù),您將享受您的如果您按照上述日程表定期維護(hù),您將享受您的愛車給您帶來的安全、經(jīng)濟(jì)和幸福。愛車給您帶來的安全、經(jīng)濟(jì)和幸福。Unit 8 After-Sales Service II adj. occurring at fixed times or predictable intervalse.g. Routine office jobs have no attraction for me. n. an unvaryin

26、g or habitual method or proceduree.g. Our routine never varies. routineReading AUnit 8 After-Sales Service II e.g. Gasoline prices are 14% below the peak level they hit in November.peakReading Aadj. used to talk about the best, highest, or greatest level of sth.Unit 8 After-Sales Service IIReading A

27、e.g. He has finished the work on schedule. Useful expressions:according to schedule 按時間表按時間表; 按照原定進(jìn)度按照原定進(jìn)度 ahead of schedule 提前提前 behind schedule 遲于預(yù)定時間遲于預(yù)定時間 on schedule 按時間表按時間表, 準(zhǔn)時準(zhǔn)時 tight schedule 排得緊緊的時間表排得緊緊的時間表; 難以遵守的時間表難以遵守的時間表 to schedule 美美按照預(yù)定時間按照預(yù)定時間schedulen. an ordered list of times at

28、 which things are planned to occur Unit 8 After-Sales Service IIresult inReading Ae.g. Stress and tiredness often result in a lack of concentration. result from: be the reason for sth.e.g. A lack of concentration may result from stress and tiredness. cause sth. to happenUnit 8 After-Sales Service II

29、reliableReading A e.g. a reliable assistant A reliable car is worth its weight in gold. adj. consistently good in quality or performance and so deserving trustUnit 8 After-Sales Service IIrelevantReading Ae.g. You must have all the relevant documents ready before the meeting. This type of university

30、 course is no longer relevant to todays problems. adj. directly relating to the subject or problem being discussed or consideredUnit 8 After-Sales Service IIcarry outReading Ae.g. He was found out before he could carry out his plan. Useful expressionscarry along 使人佩服使人佩服 carry away 運(yùn)運(yùn)搬搬, 帶帶走走 一般用被動態(tài)

31、一般用被動態(tài)使著迷使著迷, carry back 運(yùn)運(yùn)拿拿, 帶帶回回 使回想起使回想起 carry off 運(yùn)走運(yùn)走, 移走移走 奪走奪走, 拐走拐走, 搶走搶走 carry on 繼續(xù)開展繼續(xù)開展, 進(jìn)行下去進(jìn)行下去 put in effect ; fulfill sth.Unit 8 After-Sales Service IIencounterReading Av. come upon, as if by accident; meet withe.g. I encountered an old friend at Rome. I encountered many difficultie

32、s when beginning the job. Unit 8 After-Sales Service IIe.g. You should seek advice from your lawyer on this matter. We sought long and hard but found no answer.Useful Expressions: seek after for 尋求尋求, 探索探索; 追求追求; 尋找尋找 seek out 找出找出, 搜出搜出; 挑出挑出 seek through 找遍找遍seekReading Av. to try to get or reachU

33、nit 8 After-Sales Service IIe.g. I tried to stand on my own two feet rather than turned to my parents. Useful expressions turn against (使使)變成和變成和.敵對敵對 使使(事情事情)對對.不利不利 turn around(=turn round) 轉(zhuǎn)過去轉(zhuǎn)過去, 轉(zhuǎn)身轉(zhuǎn)身 改換意見改換意見; turn away 轉(zhuǎn)過臉去轉(zhuǎn)過臉去, 把把.驅(qū)逐出去驅(qū)逐出去; 解雇解雇 turn toReading Ato go to sb./sth. for helpUnit

34、8 After-Sales Service IIlubricateReading Ae.g. lubricate the wheels, bearings, hinges, etc. My throat needs lubricating, i.e. with a drink v. to put oil or grease on or in (machinery, etc.) so that it moves easilyUnit 8 After-Sales Service IIA-Task 1 Translate the following English expressions into

35、Chinese.1. hinge and latch mechanisms2. battery electrolyte level3. direction indicator4. brake pads and rear shoe linings5. air conditioner compressor drive belt(s)6. sunroof guide railsReading A1.1.鉸鏈和門閂裝置鉸鏈和門閂裝置2.2.蓄電池電解液液面蓄電池電解液液面3.3.轉(zhuǎn)向燈轉(zhuǎn)向燈4.4.制動塊和后制動蹄襯面制動塊和后制動蹄襯面5.5.空調(diào)壓縮機(jī)驅(qū)動帶空調(diào)壓縮機(jī)驅(qū)動帶6.6.天窗導(dǎo)軌天窗導(dǎo)軌

36、Unit 8 After-Sales Service IIColumn A1. Every month we should2. Every 12 months we should3. Every 2 years we shouldA-Task 2-1 Read the passage and match the following two Columns.Reading AColumn Ba. check operation of lights.b. check brake lines.c. renew brake fluid.d. check antifreeze concentration

37、.e. check seat belts.f. renew timing belt.g. check automatic transmission fluid level.h. check air conditioning system.Unit 8 After-Sales Service IIA-Task 2-1 Read the passage again and fill as many components of a given system of a car as possible in the following table.Reading AElectrical system:e

38、ngine electrical system,battery electrolyte,lights, direction indicators and horns,headlight beam,alternator,spark plugsUnit 8 After-Sales Service IIA-Task 2-1Reading ABrake system :brake lines, hoses and unions,brake pads and rear shoe linings,brake pad linings,brake fluidSteering system :steering

39、gear, power steering pump Unit 8 After-Sales Service IIA-Task 2-1 Discussion.Reading AReference Brake system is of great importance for everyone on the road. Discuss with your partners about the working mechanism of brakes, their typical wear and tear, and their symptoms.Unit 8 After-Sales Service I

40、IA cars brake system is its most critical safety system. A properly operating brake system helps ensure safe vehicle control and operation under a wide variety of conditions.Working mechanism of brakesWhen the brake pedal is pushed, the force generates hydraulic pressure in the master cylinder. This

41、 pressure flows through the hydraulic lines and hoses to the wheel cylinders and calipers, forcing the shoes against the drums (drum brakes) and the pads against the rotors (disc brakes). The resulting friction slows the vehicle and is relative to the ReferenceReading AUnit 8 After-Sales Service IIL

42、isteningTask 1Task 2Task 3Task 4Task 5ListeningUnit 8 After-Sales Service IIL-Task 1 Listen to the conversation and match the people with the correct information.Listeningbought a new caris a maintenance workerdesigned a little hammerhad an accidentsuggested calling his first namesuggested fixing th

43、e car by oneselfDavid WilsonHelen MooreUnit 8 After-Sales Service IIL-4-Script Helen Moore: Your car is pretty new, Mr. Wilson. How did you get the dent in the headliner?David Wilson: Call me David, Miss Moore. I bought it not long ago and had a little accident before picking up a friend of mine whe

44、n I pulled over to the curb. As I did not pay attention, it hit on a street lamp pole.Helen Moore: Youd better be careful, David. For your own sake, and for prolonging your cars life.David Wilson: Yeah, youre right. I wonder if its difficult to put it right. Helen Moore: No problem. With the right t

45、ool, you ListeningUnit 8 After-Sales Service IIL-Task 4 Listen to the conversation and fill in the blanks with what you hear.Listening1. magic hammer 2. plastic materials 3. get rid of 4. confused 5. automotive problem Unit 8 After-Sales Service IIL-4-Script David Wilson: Miss Moore, Im really surpr

46、ised at your skill with that little magic hammer. And I have another problem. Do you smell anything peculiar of my car?Helen Moore: Thats normal. A brand-new car does not necessarily mean its clean. Smells may come from rubber or plastic materials or others. David Wilson: Is that quite all right? I

47、think it does harm to mans health.Helen Moore: Yes. In fact, according to a study in Australia, there are over 30 organic compounds, some toxic, that are found floating in new cars.ListeningUnit 8 After-Sales Service IIL-Task 3 Helen Moore gives further explanation on smells to Mr. Wilson. Listen to

48、 the conversation and tick the items mentioned in the talk.Listening( )classification of smell( ) the causes of raw gas smell( ) the possible consequence of defective seal( ) The gas cap can be tightened to stop the leakage.( ) an incident on Davids way homeUnit 8 After-Sales Service IIL-Task 3Liste

49、ning( ) what kind of plastic got stuck to the hot exhaust( ) how the person dealt with the plastic( ) the consequence of car breakdown( ) A foul smell does harm to the engine.Unit 8 After-Sales Service IIDavid Wilson: Miss Moore, you mean several kinds of smells may be caused by internal problems of

50、 the car?Helen Moore: Right. If your car smells like raw gas, it could signify leakage in the tail pipe, and exhaust pipe. It can also be due to worn seal on the rear door or hatchback.David Wilson: Then when this happens, how can I deal with it?Helen Moore: Check if the gas cap is loose or misplace

51、d or bring your car to the mechanic right away. ListeningUnit 8 After-Sales Service IIL-Task 3 David Wilson is asking Helen Moore about the routine car care. Listen to the conversation and take notes with the information you hear. ListeningNotesBuying a new fast car is like having a _.Familiarize yo

52、urself with your cars parts by going through_.Brakes: Symptoms: _brake pedals or the brakes_.newborn baby. the owners manual.softpull your car to one sideUnit 8 After-Sales Service IIListeningCauses: low brake_; loose brake _.Tip: Have your brakes_.Engine:Tip: _the engine oil at intervals.Cooling sy

53、stem:Symptoms: the engine_.Tip: get the cooling system _before _.fluid levelclearancechecked.Replaceoverheatsservicedthe start of summerUnit 8 After-Sales Service IIL-4-Script Helen Moore: Buying a new car is like having a newborn baby. It requires proper care and maintenance. David Wilson: You mean

54、 it is as fragile as a baby? Helen Moore: Yes. You see a car is made up of more than 30,000 parts. Each part is as fragile as a baby is. If youre unfamiliar with the parts, familiarize yourself with them by going through the owners manual. David Wilson: Will you please explain to me how I can get th

55、e most out of my car?Helen Moore: Sure. I was about to give you some ListeningUnit 8 After-Sales Service IIL-Task 5-1 Listen to the short passage about automobile insurance and judge whether the following statements are true (T) or false (F).Listening( )1. The car buyer can entrust the 4S auto shop

56、to handle insurance business.( )2. As for the cost of automobile insurance, theres no difference between an expensive car and an inexpensive oneTFUnit 8 After-Sales Service II( )3. If you drive more per year, you will definitely pay more for auto insurance.( ) 4. Even though you are a single male un

57、der age 25 with a clean driving license, you will not pay more for your car insurance.( ) 5. If you are a government official, you may get a discount for auto insurance.ListeningFTFUnit 8 After-Sales Service IIL-4-Script As we all know, every car owner needs to buy car insurance. Nowadays some auto

58、dealers have provided the service of insurance after you buy a car. The cost of automobile insurance varies by insurance company and by the following:1. What kind of car you drive: Generally, the more expensive the car, the more you pay.2. Where you drive: Generally, due to higher rates of vandalism

59、, theft and accidents, urban drivers pay more for insurance than those in small towns or rural areas.3. How much you drive: People who use their car ListeningUnit 8 After-Sales Service IITask 1Task 2Task 3Task 4SpeakingUnit 8 After-Sales Service II Work in pairs. Make a conversation about routine ca

60、r maintenance. Refer to the notes in Listening Task 4 if you need help.SpeakingUnit 8 After-Sales Service IIDavid Wilson is asking Helen Moore about how to reduce the repair expenses. Fill in the blanks with the correct sentences given below and then role-play it.SpeakingDavid Wilson: Miss Moore, al

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