8D_Report_Form for CPM-100MR(UN)

1、8D REPORTVendor Code供應(yīng)商工廠代碼Notification #投訴號(hào)Supplier Name:供應(yīng)商UnionSales Order/PO #銷(xiāo)售訂單號(hào)Supplier Product No.供應(yīng)商產(chǎn)品編號(hào)UE094(UL)S/N or D/C(If Applicable)產(chǎn)品序列號(hào)/日期（如果需要）Customer客戶(hù)ConairCONAIR Model No.美康雅型號(hào)CPM-100MR(UN)Date: 日期2016年10月27日Affected QTY涉及產(chǎn)品數(shù)量1904PCSOriginator:編制桑子銀（johnson）Approved:批準(zhǔn)：Due Dat

2、e 回復(fù)日期：Please reply the 8D report before yy mm dd請(qǐng)于 年 月 日前回復(fù)8D改善報(bào)告。Type類(lèi)別: Supplier CAR 供應(yīng)商8D Internal CAR 內(nèi)部8D Inter-Entity CAR 內(nèi)部個(gè)體8D Customer CAR 客戶(hù)（外部）8D1. CAR Team Members: (team members assigned to investigate and resolve the CAR issue)糾正預(yù)防措施團(tuán)隊(duì)成員（確定團(tuán)隊(duì)成員調(diào)查和分析問(wèn)題）領(lǐng)隊(duì): 溫曉紅市場(chǎng)部:Yoyo裝配部: 袁金悄PIE: 梁光明工程

3、: 葉奕林QC: 胡勻章2.Problem Description: (from the CAR or CONAIR Quality Team)問(wèn)題描述（通過(guò)CAR小組或美康雅品質(zhì)團(tuán)隊(duì)得知）客戶(hù)在驗(yàn)貨過(guò)程中發(fā)現(xiàn)如下3個(gè)主要問(wèn)題點(diǎn)：1）底座漏貼日期碼；2）電源線變形及插頭日期碼不清晰；3）漏放注冊(cè)卡“W-9/026-ESP-C”.Photo, sketch or data describing the issue: (from discovery of issue and CAR Team investigation)通過(guò)照片，草圖或者數(shù)據(jù)來(lái)描述問(wèn)題（通過(guò)問(wèn)題發(fā)現(xiàn)和團(tuán)隊(duì)調(diào)查）3 Containm

4、ent Actions（owner and due date）: (by CAR Team organization)圍堵措施（通過(guò)團(tuán)隊(duì)討論及執(zhí)行人和時(shí)間）針對(duì)訂單號(hào)為4500397346 UE094(UL) 1904PCS爆米花機(jī)全部返工處理，并制定合理的返工方案。4 Potential Root Causes: (that may have caused the CAR issue, including escape) 潛在根本原因（可能導(dǎo)致問(wèn)題發(fā)生的原因,包括流出原因）1） 此訂單為夜班員工生產(chǎn)，可能是員工在操作完成本工序后沒(méi)進(jìn)行自檢或下一工序員工沒(méi)有對(duì)上一工序品質(zhì)進(jìn)行再次確認(rèn)或精神狀態(tài)

5、不佳，導(dǎo)致不良品流入下工序；2） LQC外觀檢查員檢查不夠仔細(xì)，導(dǎo)致不良品流入下工序。 5. Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have identified the real root cause. WHO, WHAT, WHERE, WHEN, HOW. Provide evidence to support the most likely root cause) 調(diào)查來(lái)證實(shí)根本原因(調(diào)查整個(gè)過(guò)程，問(wèn)題發(fā)生以正式找到真正的根本原因，5W分析，提供證據(jù)來(lái)

6、驗(yàn)證最有可能的根本原因) 主要原因是人為因素導(dǎo)致這些問(wèn)題產(chǎn)生。1）員工沒(méi)自檢和互檢或精神狀態(tài)不佳，導(dǎo)致不良品流入下一道工序，也沒(méi)有員工發(fā)現(xiàn)此類(lèi)問(wèn)題或提出預(yù)警機(jī)制；2）LQC檢查不夠仔細(xì)或疏忽；導(dǎo)致不良品流入下一道工序，LQC報(bào)表也沒(méi)記錄此類(lèi)問(wèn)題產(chǎn)生。6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from the problem until permanent corrective action is implemented. Pro

7、vide evidence of the effectiveness of these actions WHO, WHAT, WHERE, WHEN, HOW)緊急措施（在永久預(yù)防措施施行前，定義和實(shí)行短期行動(dòng)來(lái)防止不良流動(dòng)到客戶(hù)處。提供有關(guān)5W行動(dòng)改進(jìn)的有效證據(jù)）裝配D線把訂單號(hào)為4500397346 UE094(UL) 1904PCS爆米花機(jī)從倉(cāng)庫(kù)拉到裝配車(chē)間D線進(jìn)行全部返工處理，具體返工流程為：1）拆外箱取彩盒-2）拆彩盒取說(shuō)明書(shū)-3）取上紙托與整機(jī)PE袋；-4）LQC 1主要檢查產(chǎn)品三個(gè)主要項(xiàng)目：(底座是否漏貼日期碼、電源線是否變形、插頭打印日期碼是否不清晰，其中任何一個(gè)問(wèn)題，需拿出來(lái)

8、擺放在卡板上面并標(biāo)識(shí)好），檢查合格后流入下工序；-5) LQC 2檢查說(shuō)明書(shū)里面是否漏放注冊(cè)卡（漏放注冊(cè)卡需拿出來(lái)），檢查合格流入下工序；-6）裝整機(jī)PE袋入彩盒并套上紙托；-7）放說(shuō)明書(shū)（包含注冊(cè)卡）合彩盒；-8）裝彩盒入外箱并封外箱擺放在卡板上面；-9）通知QA再次抽檢，抽檢合格再通知客戶(hù)驗(yàn)貨。7: Long term Preventative Actions（Including owner and due date）: (Define and implement the permanent corrective actions needed. Choose on-going contro

9、ls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary. WHO,WHAT,WHERE,WHEN,HOW)長(zhǎng)期對(duì)策：（定義和實(shí)行永久糾正預(yù)防措施，通過(guò)持續(xù)改進(jìn)的方法控制根本原因不再發(fā)生。如果有需要的話，采用另外的方法來(lái)長(zhǎng)期監(jiān)控以證實(shí)長(zhǎng)期措施的有效性,執(zhí)行人及時(shí)間）、1）生產(chǎn)管理人員需對(duì)員工進(jìn)行培訓(xùn)，講述漏放注冊(cè)卡、底座漏貼日期碼、插頭日期碼打印不清晰的危害性;(在機(jī)器底座與

10、插頭上面的日期碼，當(dāng)產(chǎn)品在客戶(hù)端發(fā)生品質(zhì)異常問(wèn)題時(shí)，有利于客戶(hù)和本公司進(jìn)行品質(zhì)異常的追溯，務(wù)必在每一次生產(chǎn)過(guò)程做好，保證我們的產(chǎn)品品質(zhì)做得更好。)；2）生產(chǎn)線管理人員定期或不定期對(duì)相關(guān)工序員工巡查，檢查是否按照相關(guān)工序要求進(jìn)行操作；3）對(duì)于漏放注冊(cè)卡與漏貼日期碼：說(shuō)明書(shū)、注冊(cè)卡、底座日期碼實(shí)行分時(shí)間段配套供給員工,便于基層管理人員隨時(shí)抽查；漏放注冊(cè)卡，可使用電子秤稱(chēng)重量方法來(lái)防止漏放；4）IPQC重點(diǎn)關(guān)注此類(lèi)問(wèn)題，巡查相關(guān)工序員工是否自檢或精神狀態(tài)是否欠佳，并需對(duì)相關(guān)工序品質(zhì)再次確認(rèn)，在半小時(shí)內(nèi)巡檢和1小時(shí)內(nèi)隨機(jī)抽檢，預(yù)防再次發(fā)生類(lèi)似問(wèn)題。5）制作不良警示圖片，對(duì)員工和LQC進(jìn)行培訓(xùn)并讓其簽名

11、并懸掛在相關(guān)工序作業(yè)指導(dǎo)書(shū)旁邊，從而起到警示作用。8: Verify Preventative Action through Audit and control of Quality Documentation: (Modify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems. WHO,WHAT,WHERE,WHEN,HOW)確認(rèn)長(zhǎng)期對(duì)策的有效性（更改規(guī)范，更新培訓(xùn)，

12、回顧工作流程，優(yōu)化操作和流程來(lái)防止此類(lèi)問(wèn)題的再次發(fā)生，5W）FMEA results (If applicable): (Demonstrate that a measurable improvement has been made in the process FMEA 評(píng)分（如果需要）（證明重大的改善已經(jīng)在過(guò)程中實(shí)行，并有很大改進(jìn)）RPN score (FMEA)風(fēng)險(xiǎn)指數(shù)得分（FMEA）Before 之前After 以后Severity 嚴(yán)重度Occurrence 發(fā)生率Detection 可探測(cè)性Severity嚴(yán)重度Occurrence發(fā)生率Detection可探測(cè)性Conclusio

13、n: 結(jié)論- We accept the customer compliant. 我們接受客戶(hù)抱怨 Supplier Signed by: Date: y y mm dd 供應(yīng)商代表： 胡勻章 日期： 2016 年 10 月 27 日Process for Approval. (CAR) Quality Dept to set up meeting with Approval team.通過(guò)過(guò)程（糾正預(yù)防措施）質(zhì)量部門(mén)召集通過(guò)小組，舉行會(huì)議8D Approval Process From SupplierTitle/DeptNameDateChairman/GM溫曉紅Vice-Chairman/Quality胡勻章工程部葉奕林生產(chǎn)部袁金悄PE梁光明市場(chǎng)部Yoyo8D Approval Process