前廳部接待英語(yǔ)對(duì)話

1、（1）Room Reservation by Teephone 電話預(yù)定R: Huatian Hotel .Good morning .Reservation Desk .May I help you ?（華天酒店，早上好，預(yù)訂部，請(qǐng)問(wèn)有什么可以幫您的嗎？）G: Good morning . I d liek to book a single room,please（早上好，我想預(yù)定一個(gè)單人房）R: May I have you name,please？（可以告訴我您的姓名嗎？）G: Henry Smith （亨利 . 史密斯）R: When you arrive and departure

2、dates ,please?（請(qǐng)問(wèn)您什么時(shí)候到來(lái)，什么時(shí)候離開(kāi)呢？）G: From June 25 to 26,by the way .what is the rate of a single room ?（六月25至26，順便一提，單人房的房?jī)r(jià)是多少？）R: It is 380 yuan for a single with bath and 300 yuan with shower .Which one would you like?（帶浴缸的單人房是380元，帶淋浴的是300元，您喜歡哪一種呢？）G: 300 yuan a night is ok(300元一晚的就可以了)R: May I

3、have you telephone number ,please?（可以告訴我您的電話號(hào)碼嗎？）G我的電話號(hào)碼R: Mr.smith ,a single with shower,from June 25to 26 .and telephone number,Am I correct？（史密斯先生，您預(yù)訂了一間帶淋浴的單人房，是六月25號(hào)來(lái)，26離開(kāi)，您的電話號(hào)碼請(qǐng)您確認(rèn)一下）G: Yes,That is right . Thanke you goodbye（是的，沒(méi)錯(cuò)，謝謝，再見(jiàn) ）R：T

4、hank for calling ,Mr Smith ,We are looking forword to you coming ,goodbye(謝謝您的來(lái)電，史密斯先生，我們期待您的到來(lái)，再見(jiàn)) (2)Greeting guests at the door行李員迎接客人B: Good morning .sir .Welcome to our hote . I am the bellman . What can I do for you ?（早上好，先生。歡迎來(lái)到我們酒店，我是行李員，有什么可以幫您的嗎？）G: Thank you ,Would you please help me with

5、 my luggage?（謝謝，可以幫我拿我的行李嗎？）B: Yes,certainly, sir , How many pieces of luggage do you have?（當(dāng)然可以，先生，您有幾件行李？）G: Just four pieces（四件）B: I”ll show you to the reception desk ,This way ,please , I will put your luggage by the post over there（我?guī)ソ哟_(tái)，這邊，請(qǐng)，我可以把您的行李放在柱子這邊嗎？）G: I see ,thanks（可以，謝謝）B: A bellm

6、an will shoe you to your room When you have finished checking in .（當(dāng)您完成入住登記時(shí)，會(huì)有行李員帶您進(jìn)您的房間）G: Ok.Fine（好的）B: Please enjoy your stay（祝您入住愉快）（3）Checking in for the Guest with a Reservation有預(yù)定的入住接待R: Good morning ,sir . Can I help you ?（早上好，先生，有什么可以幫您的）G: Good morning, I have a reservation here.（早上好，我在這有

7、一個(gè)預(yù)定）R: May I have you name ,please?（可以告訴我您的姓名嗎？G: Henry Smith （亨利 . 史密斯）R: Just a moment sir .I will check the Reservation record, yes ,I have it .Mr smith .a single room ,from June 25 to 26. 300yuan per night .is that correct？（請(qǐng)您稍等一下，先生，我查一下預(yù)訂表，我查到了，史密斯先生，您預(yù)訂了一間單人房，是六月25號(hào)來(lái)，26離開(kāi)，房費(fèi)是300元一晚，請(qǐng)您確認(rèn)一下）G:

8、 Yes,that is it（是的）R: May I see your passport ,please.Mr.smith?（請(qǐng)出示一下您的護(hù)照，史密斯先生 ）G: Here you are （給你）R: Now would you please fill out registration from (請(qǐng)您現(xiàn)在填寫(xiě)一下入住登記表)？G: Ok（好的）R: How would you like to settle your bill?（您用什么方式來(lái)付賬）G: By cash（現(xiàn)金）R: Thank you .600 yuan altogether we need signature ,ple

9、ase sign here （謝謝，一共600元，我們需要您的簽名，請(qǐng)?jiān)谘航饐紊虾灻〨: Ok （好的）R: You room is 606 .Here is your passport and room card and deposit record ,please keep them and show them when you check out .The bellboy will show you to your room ,The lift is on the right, enjoy your stay（您的房間是606號(hào)，給您護(hù)照，房卡和押金單，請(qǐng)妥善保管，行李員會(huì)帶您去您的房

10、間，電梯在右邊，祝您入住愉快）G:Thank you（謝謝） （4）Escorting Guests to the Room護(hù)送客人進(jìn)房B: Good morning .sir . I am the bellman . Can I do show you to your room?（早上好，先生。我是行李員，我可以帶您去房間嗎？）G: Yes ,please（當(dāng)然可以）B: You have two suitcases and one briefcase. Is that correct?（您有兩個(gè)手提箱和一個(gè)公文包，對(duì)嗎？）G: Yes, that is right（是的，沒(méi)錯(cuò)）B: May

11、 I have your room number,please?（可以告訴我您的房?jī)r(jià)號(hào)碼？）G：Room 606（房號(hào)606）B: Thank you sir .The lift is this way（謝謝，先生。電梯在這邊)G: Ok,thank you (好的，謝謝）B: This is you room ,sir. May I your suitcases here ?（這是您的房間，先生，我可以把手提箱放在這嗎？）G: Sure（可以）B: Here is your room card, Is this the correct number of bags?（這是您的房卡，請(qǐng)您確認(rèn)一下您的房號(hào)和包）G：Yes, that is all（是的，沒(méi)錯(cuò)）B: Shall I open the curtains for you ,sir（我可以幫您打開(kāi)窗簾嗎？先生）G: Yes ,please （可以）B: Sir .And if you require anything ,you can call Housekeeping or the Assistant manager.(先生，您如果有什么要求，您可以打給客房部，或者大堂副理）G：That is good.thank you very much（好的，非常感謝