旅游英語考試問答題

1、Case Analysis1. Suppose a foreign tourist would like to buy a piece of precious jade ware from a tourist designated shop, but it is a pity that the shop is out of stock. The guest wants to leave some money and entrust the guide to buy one and then consign it to his country. What should the guide do?

2、Solutiona. If the guide doesnt want to do that, refuse politely.b. If the guide feel obliged to help, then he should ask the tourist to leave a note which indicates the exact order and the amount of money left for purchase and postage (shipping)c. Buy the goods and then post it to the touristd. Send

3、 the invoice of the goods, the postage bill and the consigning charge voucher to the guest. The guide shall also keep a copy of all the documentse. Report this to the tour company.1. 假設一個外國游客想買一塊珍貴的玉制品從旅游指定商店,但遺憾的是商店脫銷了。客人想要留一些錢,買一個委托指南,然后交付它到他的國家。導游應該怎么做?解決方案a。如果導游不想做,禮貌地拒絕。b。如果導游覺得有義務幫助,那么他應該問游客離開

4、一個注意顯示的順序和數量的錢去購買,郵費(海運)c。買貨物,然后發(fā)布到他們的旅游d。發(fā)送發(fā)票的商品,郵費比爾和委托費用憑證給客人。該指南還應保持所有文檔的副本e。這事報告給旅游公司。2. 為了避免接團時發(fā)生誤接、漏接和空接，地陪在閱讀接待計劃時應注意哪些問題？答：(1)國內組團社聯(lián)絡人和全陪的姓名及電話號碼; (2)旅游團成員的人數、性別、姓名和職位; (3)團隊抵達本地時所乘的交通工具的班次、時間和接站地點; (4)接待入境團時還要了解客源地組團社和領隊的名稱、旅行團的外語名稱或代號、游客的國籍、語言和宗教信仰以及旅行團的入(出)境地點等。2、what are the main points

5、 that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?（1）The name and telephone numb

6、er of the tour operator of the domestic tour organizer travel service.（2）The number of people in the group and the name ,sex and occupation of the tourists.（3）The arrival time and place of the plane or train that the group is going to take.（4）For an inbound tourist group ,he must also know the name

7、of the overseas tour organizer travel service，the foreign language name or code of the group ,the name of the tour escort ,the language ,nationality and religious belief of the tourists and the entry and exit cities of the group. 3、接待入境團的地陪在機場或車站接團時，應如何確認某一團隊是否是自己應接的團？答：(1)應問清該團來自哪個國家(地區(qū))、客源地祖團社和國內組

8、團社的名稱、領隊和全陪的姓名等;(2)如該團沒有領隊和全陪，地陪應與該團成員核對團名、團號、國別及游客人數、姓名并核實其主要行程。3、How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet ? (1)The local guide must ask the tourists what country they come from and inquire of them about the names of their

9、 tour escort and their national guide，the name of the travel service in their own country and the name of the tour agency in China (2)If the group has neither escort nor national guide，he must inquire of the tourists their nationality，the name or code of the group，and the number of people and the ma

10、in itinerary of the group. 4、在游客入住酒店后，地陪應如何保持與旅行團的聯(lián)系？答：地陪要掌握領隊、全陪和團員的房間號，并將與自己聯(lián)系的方法如房間號、電話號碼等告訴全陪和領隊，以便有事時盡快聯(lián)系。4、How can the local guide keep in touch with the tourists after the group has checked in at the hotel? The local guide must write down the room number of the group，especially those of the t

11、our escort and the national guide. He also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.5、游客下車參觀景點前，地陪應交代什么？答：地陪要講清并提醒游客記住旅行車的型號、顏色、標志、車號，以及停車地點、開車的時間等。5、what should the local guide remind the tourists to do wh

12、en they are going to leave the bus for sightseeing?On this occasion the local guide should advise the tourists to remember the model，color，number and special sign of tour bus. He should also tell them where the bus will be parking and what time they will be leaving for the next destination. 6、導游人員應如

13、何預防游客走失？(1)導游人員要提醒游客：記住地接社名稱、車號、酒店名稱，團隊行進時不要離團太遠，在外逗留或自行外出時回酒店不要太晚。(2)在參觀游覽過程中，經常向游客預報行程并講清用餐時間、地點，游覽線路，集合時間、地點以及停車地點。(3)時刻與游客在一起，經常清點人數。(4)地陪、全陪、領隊密切配合;地陪在前領路，全陪領隊做好斷后工作。(5)地陪要以精彩的講解吸引游客。6、How can the tour guide ensure that the tourists will not get lost?(1) The local guide must request that the to

14、urists should bear in mind the names of the local travel service and the hotel and the number the tour bus，that they must not wander too far away from the group while its moving on，and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of th

15、e hotel by themselves. (2)During the sightseeing tour, the local guide should often announce the itinerary of the day so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.(3)The

16、 tour guide should stay together with the tourists all the time and frequently count the number of people in the group.(4)The local guide, the national guide and the tour escort must closely cooperate in their work. While the local guide leads the way for the group, the national guide and the tour e

17、scort should bring up the rear.(5)The local guide's explanatory speeches must be interesting enough to attract the tourists' attention so that they would not wander away from the group. 7、全陪在旅行團的旅游活動中充當什么角色？承擔什么責任？答：全陪是組團社的代表，應自始至終參與旅游團隊的全程活動，負責旅行團行程中各環(huán)節(jié)的銜接，監(jiān)督接待計劃的實施，協(xié)調領隊、地陪、司機等接待人員之間的關系。7.

18、What role does the national guide play in the group and what are his responsibilities?The national guide is the representative of the tour organizer travel service .He must join the group throughout journey and take part in all its activities ,His duty is make the whole trip of group well connected

19、between destination cities along the route of the journey ,to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect ,and to coordinate and harmonize the relations between the tour escort ,the local guide and the driver.8、在帶團的全過

20、程中，導游人員與游客之間應保持怎樣的人際關系？（1）導游人員要記住自己是主任。要有主任熱情好客的態(tài)度，要有主人的度量，對游客禮讓三分。（2）導游人員不要與游客過分親近，不介入旅行團內部的矛盾和糾紛，不在游客之間搬弄是非，對待游客要一視同仁，不厚此薄彼。8、What kind of relationship should be maintained between the tour guide and the tourists ?(1)The tour guide must bear in mind that he is the host and must behave as such .He

21、should have the manner of being hospitable, courteous and thoughtful towards the guests.(2)But, the tour guide must not keep much too close a relation with the tourists. He should treat people equally and must not favor one and be prejudiced against the other. He must never tell tales among the tour

22、ists, nor must he get involved in the disputes between them.9、地陪上團前應準備好那些物品？ 上團前，按人數領取導游圖、門票、用餐結算單和費用，帶好接待計劃、導游證IC卡、本社社牌、導游旗、接站牌等必備物品。9、What articles should the local guide get ready for conducting a tourist group ? Before setting out to meet the group, the local guide should get the following thing

23、s ready for use in conducting the group: adequate copies of tourist maps or brochures and admission tickets according to the number of people in the group, vouchers or cash for meals or other expenses, tour plan of the group, tour guides identity certificate, sign board and flag of his travel servic

24、e and so on.10 . A guest loses his baggage on the way to China. What should the guide do? 1. Firstly, the guide should lead the guest to the lostandfound office to register the lost property. 2. Before the baggage is found, the guide should help the guest buy the necessities. 3. If the baggage is no

25、t found before the tour group leave for the next stop, the guide should help the guest tell the airline company about the name of the reception travel agency, the itinerary of the whole journey, the name of the hotel in every site and the phone number. 4. If the loss is confirmed, the guest claims f

26、or compensation to the airline company.10.客人失去他的行李在中國。導游應該怎么做? 1。首先,導游應該帶領客人去失物招領處登記失去的財產。 2。行李是發(fā)現(xiàn)之前,導游應該幫助客人購買必需品。 3。如果行李不是發(fā)現(xiàn)在旅游團前往下一站,導游應該幫助客人告訴航空公司的名稱接待旅行社行程的整個旅程,賓館的名字在每個網站和電話號碼。4。如果損失是確認,客人索賠的航空公司。11 If a fire breaks out in the hotel where the tourists are stay, how should the guide lead the to

27、urists save themselves? 1. If the body were caught fire, they could roll on the ground or strike the fire with heavy clothes.2. While going through the thick smoke, they must cover the body, mouth and nose with wet clothes and crawl along the walls.3.If they cant escape, block the cracks with wet cl

28、othes or bed clothes and pour water to reduce the temperature while waiting for the rescue, and wave high-colored clothes to ask fireman for help.11如果火災發(fā)生在酒店的游客留下,應該如何引導引導游客自救? 1。如果身上著火,他們可以在地上滾動或罷工火與沉重的衣服。 2。雖然經歷了濃煙,他們必須覆蓋身體,嘴巴和鼻子用濕衣服,爬在墻上。 3。如果他們不能逃脫,阻止裂紋的濕衣服或床上用品和倒水來降低溫度,等待救援,和波色彩強烈的衣服問消防隊員幫忙。12

29、If a tourist is suffering from airsickness, what should the guide do? 1. Tell the tourist to tighten his trouser-belt to reduce the vibration of the interior organs.2. Tell him to take some medicine if possible. The guide shouldnt provide medicine to the tourists. 3. After the sickness is controlled

30、, tell guests not drink wine or eat too much before set off, and prepare some medicine for airsickness in advance. 4. Discuss with the TL, try her best to let him to sit in the front or middle part of the car.12如果旅游正遭受暈機,什么應該做導游嗎? 1。告訴游客收緊他的褲子的皮帶來減少振動的內部器官。 2。告訴他如果可能的話帶一些藥。導游不應該向游客提供藥物。 3。疾病控制后,告訴客人

31、不喝酒或吃太多之前,準備好出發(fā)提前一些暈機藥。 4。討論與TL,盡力讓他坐在前面或中間部分的汽車。13 tourists suffer from vomit and having loose bowels, and even some tourists suffer from fever, whats the quality of the sickness? How to deal with it? How to prevent? Quality: food poisoning. Treatment: 1. immediately tell the guests to vomit up the

32、 poisonous food what they have eaten and drink more water.2. Immediately send the tourists to the near hospital and ask the doctors to write the diagnosis report.3. Report it to the travel agency and ask the restaurant to take responsibility for it Precaution: 1. Take the tourists to the designated

33、restaurant 2. Remind them not to eat food sold by the street vendors 3. If the tourists find the food is not hygienic, change it immediately 13 游客遭受嘔吐、腹瀉,甚至一些游客患有發(fā)熱、什么質量的疾病?如何處理它?如何預防?答:質量:食物中毒。治療:1。立即告訴客人吐了有毒食品他們吃和喝更多的水。2。立即發(fā)送游客到附近的醫(yī)院,問醫(yī)生寫診斷報告。3。報告旅行社,問餐廳為此負責預防措施:1。帶游客到指定的餐廳2。提醒他們不要吃食物賣的街頭小販3。如果旅游者

34、找到食物不衛(wèi)生,改變它立即14what should the guide do when a tourist faints from sunstroke? 1. Ask for help within the group. If there is no doctors, move the tourist to a shady and cool place with the help of other people. 2. Laid the patient on the floor, undo the clothes and waistband to make him feel comforta

35、ble. 3. Ask the tourists to provide some drugs to the patient or the guest, who has medical knowledge to press the patients philtrum, make him come to himself. Then, send him to the hospital quickly.14.什么應該做一個旅游指南中暑暈倒了? 1。請求幫助組內。如果沒有醫(yī)生,將旅游到陰涼處的幫助別人。 2。把病人放在地板上,解開衣服,腰帶讓他感覺很舒服。 3。要求游客提供一些藥物給病人或客人,誰有醫(yī)學

36、知識按病人的人中,讓他來自己。然后,送他去醫(yī)院很快。15.A tourist loses his ID card. But the tour group will take a plane to leave, In this case, what should the guide do? 1. Go to the travel agency and ask for a loss certificate 2. The tourist bring the loss certificate to the local police office to report the loss of the ID

37、 card 3. After the loss is confirmed, the police will give him an ID certificate 4. The inspection department of the airport will allow him to pass after the checking the certificate 15.一個旅游失去他的身份證。但旅行團將乘飛機離開,在這種情況下,應該做什么導游嗎? 1。去旅行社問損失證書 2。旅游帶來的損失證明向當地警察辦公室的掛失的身份證 3。確認損失后,警察就會給他一個ID證書 4。檢查部門的機場將讓他通過

38、檢查證書之后16. When the visitor orally sue against guide, how to handle (1)Listen attentively. no matter there is proper reason or not ,guide dont plea immediately (2)To survey and verify. The guide should report the problem to the agent and related tourism department immediately, and make survey serious

39、ly(3)Properly deal with the problem. having verified the reason, the guide should apologize to the prosecutor objectively(4)Continue to service. after handling ,the guide should thank the visitor and go on offering warm and considerate service16. 客人口頭起訴反對指南,如何處理(1)仔細聆聽。無論有適當的理由,不要懇求立即指導(2)調查和驗證。導游應該

40、報告問題到代理和相關旅游部門立即,認真調查(3)妥善處理這個問題。在驗證了原因,導游應該道歉,檢察官客觀(4)繼續(xù)服務。處理后,導游應該感謝客人和繼續(xù)提供溫暖和體貼的服務17 If one of the group members refuses to share a double room with his or her roommate and asks for a single room, what should the local guide do?如果組的成員之一拒絕與他或她的室友分享一間雙人房和單人房，詢問當地導游應該做些什么嗎？(1) If the guest room and

41、because tourists fight or different living habits and want to stay single, tour guides should be mediation or in internal restructuring;(2) if mediation does not resolve, if you have chosen the hotel can get tourists into a single room, but guides to have a request and rates by the tourists themselv

42、es (usually people who put living room who paid the price).（1）如果這個客人是因為與同房間旅游者鬧矛盾或生活習慣不同而想要住單間，導游人員應該調解或在內部調整；（2）如果調解不能解決，酒店如果有空房，可以幫游客換成單人房；但是導游要有一個要求，房費由旅游者自理（一般是誰提出住單間誰付房費）。18 What should a guide do if the hotel has sold the reserved rooms to other tourists, or the reserved double rooms are chang

43、ed to triple rooms, and no double rooms are as ail able?指南如果酒店已售出保留的房間到其他游客，或保留的雙人房將更改為三人間，和困擾能是沒有雙人房，應該怎么做?(1) three-person rooms available to guests, while no reduction in beds, but are actually lower than the tourist double room standards set forth in the agreement, inbound tour operators should

44、be responsible for replacement.(2) Could be considered near the hotel.(3) If you do have difficulties, should explain to the visitors, and balance compensation.(4) Persuade guests and giving material compensation (such as extra drinks, meals and souvenirs) and spiritual compensation (providing more

45、quality services).（1）向客人提供的三人房，雖然床位沒有減少，但實際是低于旅游協(xié)議中規(guī)定的雙人房標準，地接社應負責予以調換。（2）可以考慮臨近酒店。（3）如確有困難，應該向游客解釋，并給予差額補償。（4）勸服客人入住，并在事后給予物質補償（如加酒水、加菜、送紀念品）和精神補償（提供更為優(yōu)質的服務）。19 What should a local guide introduce to a tour group on the way to a tourist attraction?當地的導游應該介紹什么給一個旅行團去旅游景點的路上的？ When the group is on th

46、e way to the tourist resort for sight-seeing, the local guide should 1 Announce to the tourists the sight-seeing program of the day;2 Take occasion to make the tourists acquainted with the sights passed by; and 3 Give them a general description of the place they are going to visit.（1）重述當日的活動的安排；(2)做

47、好沿途風光導游；（3）扼要介紹景點的情況。20 Whats the difference between on-the way introduction and introductions of scenic spots? 途中介紹和在風景名勝區(qū)的介紹之間的區(qū)別是什么？(1) On-the way introduction is explain the concise, lively rhythm of language, clarity; the scenery choices, by ear.(2) Introductions of scenic spots are explaining

48、the content and simplified the appropriate, should include the attractions of historical background, characteristics, status, value, and so on. Explain the language should be vivid, full of expressive power.(1）講解的內容簡明扼要，語言節(jié)奏明快、清晰；景物取舍得當，隨機應變。（2）講解內容繁簡適當，應包括該景點的歷史背景、特色、地位、價值等方面。 講解的語言應生動，富有表達力。21. On

49、 a tour without compliance with the requirements in terms of professional image?Answer: (1) clothing to meet the tour guide's identity;(2) clothing to be clean, neat, graceful, natural, wearing jewelry to moderate, not too much make-up;(3) when on tour guides, tour guide must wear IC card.21地陪上團

50、時在職業(yè)形象方面要符合什么要求？ 答：（1）衣服要符合導游人員的身份； （2）衣著要簡潔、整齊、大方、自然、佩戴首飾要適度，不濃妝艷抹； （3）導游人員上團時，必須佩戴導游IC卡。22. Tour a guest in a heart attack, to be should do?(1) if it is established that a heart attack, family pharmacy for patients, to alleviate the condition(2) call an ambulance immediately, or send the patient t

51、o the nearest hospital;(3) inform the travel agencies to assist(4) when the hospital, tour guides should require presence of relatives of patients(5) to be good the rest of the team should be organized tourist activities22旅行團中有一個客人心臟病發(fā)作，地陪應如何處理？ （1）若證實是心臟病發(fā)作，家人應該有備用藥品讓病人服用，以舒緩病情 （2）馬上叫救護車，或送病人到最近的醫(yī)院

52、； （3）通知旅行社派人協(xié)助 （4）醫(yī)院搶救時，導游人員應要求病人親屬在場 （5）地陪應安排好團隊其他游客的活動23. During the tour, guests have acclimatized and illness. Tour guide what should I do?(1) persuade them to seek medical advice and rest;(2) care about his condition and arrange for their care;(3) clarifying to tourists to see a doctor at their

53、 own expense.23在旅游期間，有位客人因水土不服而患病。導游員應怎樣處理？ （1）勸其及早就醫(yī)并多休息；（2）關心其病情并安排生活上的照料；（3）向旅游者講清看病費用自理；24. Tour guides should have quality?1. A solid basic knowledge of English.2. Have a higher level of listening and speaking.3. Have keen cultural consciousness. 4. Have certain pragmatic competence. 5. Rich to

54、urism and guided tours of English sentence patterns of English words.6. Observe law and discipline, love and dedication.7. Service enthusiasm, generous, Tour guides are tourists, tourists as guests, friends, relatives, tourists would like to worry tourists worry, with this realm, such as understandi

55、ng, warm and thoughtful, painstaking, for many virtues, are manifested in practical work. Such a tour would be welcomed by tourists.8. Solidify cooperation, the overall situation.導游應該具備的素質？1扎實的英語基礎知識。2較高的聽力和口語水平。3. 敏銳的文化意識。4. 一定的語用能力。5.豐富的旅游英語詞匯和導游常用英語句型。6.遵紀守法，敬業(yè)愛崗 。7. 服務熱情，大方。導游員心中有旅游者，把

56、旅游者看成客人，朋友，親人，想旅游者所想，急旅游者所急，有了這種境界，諸如善解人意，熱情周到，任勞任怨等種種美德，就會在實際工作中表現(xiàn)出來。這樣的導游員就會受到旅游者的歡迎。8. 團結協(xié)作，顧全大局。 The Main Procedures of Pre-departure Services離崗前服務的主要程序Verify flight/ train/ ship tickets one day ahead of the departure.驗證機票航班/火車/船提前一天出發(fā)的。 If any variation of the flight or departure time occu

57、rs, dont forget to relay it to related personnel who is supposed to arrange the greeting of the passengers on next destination.如果任何變化的飛行或起飛時間發(fā)生時,別忘了把它傳輸到相關人員應該安排問候上乘客的下一個目的地。Talk over with the group leader to determine when and how to deliver luggage. Inform passengers the precise assembling and boa

58、rding time. 討論與組長確定何時以及如何運送行李。向旅客提供精確的裝配和登機時間。Remind guests that all personal belongings must be double checked when get packed. Make sure all of their belongings must be out of the room at the time of your check-out according to the check-out instructions. Otherwise, check-out will be postponed. 提醒客人,所有個人物品必須進行雙重檢查當得到包裝。確保他們所有的財產必須走出房間在你退房根據檢測指令。否則,將被推遲退房。Assist with check-out when guests sign the check-out sheet. Remind them to bil