接待國外客戶常用英語小結(jié)

1、接待國外客戶常用英語小結(jié)社交招待1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. All right, let me make some. Ill be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you f

2、or lunch today.6. Oh, I cant let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. Ill be right back9. Excuse me a moment.告別1. Wish you a very pleasant journey home? Have a good journey!2. Thank you very much for everything you have done us during

3、your stay in China.3. It is a pity you are leaving so soon.4. Im looking forward to seeing you again.5. Ill see you to the airport tomorrow morning.6. Dont forget to look me up if you are ever in FUZHOU. Have a nice journey!約會1. May I make an appointment? Id like to arrange a meeting to discuss our

4、new order.2. Lets fix the time and the place of our meeting.3. Can we make it a little later? 4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. Im afraid I have to cancel my appointment.7. It looks as if I wont be able to k

5、eep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. Well leave some evenings free, that is, if it is all right with you.品質(zhì)1. We have a very strict quality

6、controlling system, which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be

7、aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the

8、quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have sp

9、ecific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. Im sure the prices we submitted are competitive. Sample Text 問好1. Good morning/afternoon/evening. /May I help you? /Anything I

10、 can do for you?2. How do you do? /How are you? / Nice to meet you.3. Its a great honor to meet you./I have been looking forward to meeting you.4. Welcome to China.5. We really wish youd have a pleasant stay here.6. I hope youll have a pleasant stay here. Is this your fist visit to China?7. Do you h

11、ave much trouble with jet lag?機(jī)場接客1. Excuse me; are you Mr. Wilson from the International Trading Corporation?2. How do I address you?3. May name is Benjamin liu. Im from the Fuzhou E-fashion Electronic Company. Im here to meet you.4. We have a car an over there to take you to you hotel. Did you hav

12、e a nice trip?5. Mr. David smith asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介紹1. Let me introduce my self. My name is Benjamin Liu, an Intl salesman in the Marketing Department.2. Hel

13、lo, I am Benjamin Liu, an Intl salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.3. I would like to introduce Mark Sheller, the Marketing department manager of our company.4. Let me introduce you to Mr. Li, general manager of our

14、company.5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang.6. If Im not mistaken, you must be Miss Chen from France.7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.

15、8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I cant recall your name. / Could you tell me how to prono

16、unce your name again?13. I am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about

17、 China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about? /What is your opinion?/What is your point of view?10. No wonder youre so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12.

18、 Good. Thats just what we want to hear.確認(rèn)話意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You meanis that right?6. Do you mean.?7. Excuse me for interrupting you.給國外客戶打電話1.我想和Auttapol先生通話.  I w

19、ould like to speak to Mr.Auttapol.2.我就是.  Yes,this is he speaking.3.他不在.  He is not in.4.稍等片刻.  Wait a minute.5.找你的電話.  A call for you.6.這兒沒有人叫這個名字.  There is nobody here by that name.7.對不起,我大概撥錯號了.  Sorry, I must have dailed the wrong number.8.電話占線.  The

20、 line is busy.9.Attapol打來的電話,她找你.  Auttapol is on the line. She wants to talk to you.10.我會給你打電話.  I will give you a ring.11.沒有人接電話.  Nobody answers the phone.12.你知道我什么時候能找到他?  Do you know what time I can reach him?13.你愿意留個口信嗎?  Would you like to leave a message?14.

21、要不要我轉(zhuǎn)達(dá)口信?  May I take a message for you?15.如果你愿意留下姓名和電話號碼,我會讓陳先生盡快給你回電話.  If you leave your name and telephone number,I will have Mr.Chen call you back as soo as he is available.16.能不能請你告訴我你的辦公和住宅電話號碼?  Could you please give me your office number and home number?17.別掛電話,我拿一支鉛筆. 

22、Hold on a minute while I get a pencil.18.你可以每隔幾天給我通一個電話,以便我們保持聯(lián)系.  You can telephone me every few days, and in that way we can keep in touch with each other.19.我一個上午都在給醫(yī)生打電話,但沒有接通過.  I have been telephoning all morning, but I haven't been able to speak to the doctor.20.我們的電話打了一半突然斷了.&#

23、160; In the middle of our telephone coversation,wo were suddenly cut off.1. 在看到來電顯示如+19.等的電話時，第一時間準(zhǔn)備好紙筆，方便記錄.(這個是避免手忙腳亂)。2.接聽后，禮貌的問候"HELLO"，然后通常他會首先說他要找誰，你聽到你的名字就說"This is xxx speaking."(禮節(jié)性問候，表示出親切友好，并確認(rèn)他沒找錯人)。3.接下來他會連續(xù)性的講他要講的話，這個時候很可能你沒有思想準(zhǔn)備或者尚未進(jìn)入狀態(tài).那么你最好將他引導(dǎo)按照你的提問方式來回答，而不是敘述.你

24、可以等他講完一句時馬上插進(jìn)去說:"Excuse me, who is that speaking?"他會回答你名字，你記下來，然后問他"Where are you from，please?"知道他是哪國人.然后問他"What is the matter with you?"然后他會說關(guān)于哪方面的，通常打電話過來的都是最近和你電郵聯(lián)系過的，極少是新客人.如果名字和國家你能想起或者馬上在郵箱查找出是和你聯(lián)系過的，你就能馬上知道他會講哪方面問題啦，如果想不起來，那就聽他講一下是關(guān)于哪個問題的，如果你聽到了，但是不太明白講的什么，你重復(fù)他的話

25、給他聽，那他會對你說的表示出"Yes"或"No"然后你再繼續(xù)提問.(為找到這個人聯(lián)系的相關(guān)郵件來了解他可能要講的內(nèi)容，以及引導(dǎo)他按照你的思路談下去)。4.在你判斷出你是否能夠了解他說的，如果可以繼續(xù)，如果不可以你就說"我了解您講的，但是請你再發(fā)一封郵件確認(rèn)一下"I understand what you said, but could you send an email to me to confirm, please?"然后問他是否知道郵箱地址，不知道你就告訴他，請他發(fā)過來.(這個其實(shí)也是不懂裝一下懂，如果你聽不懂不要不停

26、的說 No, I don't know.或否定的詞，你就聽，然后要求他發(fā)郵件.目的當(dāng)然是郵件能夠看得更清楚他要表達(dá)的，也是避免客人流失)。5.如果通過國名人名沒找到相關(guān)郵件，問一句他是否先前有發(fā)過郵件給你"Have you sent the email to me before?"然后注意聽"YES"還是"NO"(這個是方便查找，即使當(dāng)時沒找到，現(xiàn)在找到他的郵件也不遲，回復(fù)時不要忘記加上一句"Thanks for your calling.")。6.最后要說上一句Glad to speak with you

27、. Good-bye!(最后是禮節(jié)性的了)。講話中，要注意的問題：1.你不要自己心里有包袱，認(rèn)為自己英語不好，從而沒辦法認(rèn)真聽對方講的.(反正英語是不好，你就當(dāng)是聽不懂，能聽一個是一個，就算全聽不懂沒人知道這通電話對吧)。2.你的語速很重要，你最好一個詞一個詞吐出來，一是方便對方聽二是他會有意識的將語速放慢。3.以上的用詞都很簡單，但是自己大腦要有一定的條理。向國外客戶打電話的最佳時間這是我自己整理的一個時間表，主要排序依據(jù)是當(dāng)?shù)氐淖飨r間， 一般我選的是客戶當(dāng)?shù)貢r間上午9：30-11:30左右，這個時候應(yīng)該是最佳時間。8:00 美國的西部地區(qū)，如洛杉磯、西雅圖、舊金山。 以及加拿大的溫哥華(

28、這個時間是當(dāng)?shù)乜煜掳嗟臅r間，只能打電話，發(fā)郵件效果不佳,和下午發(fā)沒差別)9:00 及以后2小時 日本，韓國10:00 及以后2小時 東南亞部分地區(qū)(馬來西亞、印尼、越南、泰國、柬埔寨)12:00 及以后2小時 印度、尼泊爾、孟加拉13:00 及以后2小時 巴基斯坦14:00 及以后2小時 阿聯(lián)酋14:30 及以后2小時 伊朗、科威特15:00 及以后2小時 沙特阿拉伯、俄羅斯莫斯科附近地區(qū)16:00 及以后2小時 以色列、土耳其、烏克蘭、羅馬尼亞、希臘、芬蘭、南非、保加利亞17:00 及以后2小時 匈牙利、奧地利、瑞典、克羅地亞、捷克、德國、瑞士、荷蘭、比利時、阿爾及利亞、尼日利亞、法國、西班牙18:00 及以后2小