溝通模式ppt課件

1、Case Analysis for Communication Patterns溝通方式的案例分析 張楠Teaching Objective教學(xué)目的 By analyzing the case, students will understand how the communication patterns are applied in management activities.Furthermore, they will have the ability to choose the most suitable pattern under different management situat

2、ions. 經(jīng)過分析案例，使學(xué)生了解溝通方式在實(shí)踐管理活動(dòng)中是如何被運(yùn)用的，更重要得是，使他們可以在不同的管理活動(dòng)背景下選擇運(yùn)用最恰當(dāng)?shù)臏贤ǚ绞健?the 8 Communication PatternsThe Barbell 杠鈴型The Triangle 三角型The Pyramid 金字塔型The Series 鏈型The Circle 環(huán)型The Hub and Spokes 輪型The Legs 腿型The Crossfire 全通道型The CrossfireFeatures:more communication channels, more freedom, the highes

3、t communication speed, high satisfaction degree from the communicators. 特點(diǎn)：溝通渠道多，自在度大，溝通速度最快，溝通者稱心度高。Applicable Situations: when facing difficult problems, a board range of ideas are needed for innovation by cooperation. 適用情況：為處理復(fù)雜問題，需求集思廣益，相互協(xié)作，產(chǎn)生大量創(chuàng)意時(shí)。Case : How to solve the problem of oil leak of

4、 the speeder? The speeder is the leading system of a diesel engine, its quality will directly affect the quality of the whole engine .To catch up with the development of the railway industry, Tianjin Rolling Stock Machinery Plant applied for ministry-recognized quality product for the speeder. An ap

5、praising meeting was held by the railway ministry.However, because there were some oil leak, the product didnt achieve the “silver brand prize though its other aspects were qualified.Therefore, the ministry and the bureau required the plant to solve the oil leak before a deadline. In fact, the probl

6、em had set off discussions among the bottom employees and some primary imaginations were put forward earlier. The plant leaders decided to organize the employees to overcome this technical difficulty immediately.QuestionsWhich form of management communication (何種溝通方式)should be taken to solve the pro

7、blem?Which communication pattern (何種溝通方式) is applied in this form?Please select from the following patterns: the hub and spokes輪型, the legs腿型, the crossfire全通道型.案例 :如何處理調(diào)速器漏油的問題？ 調(diào)速器是機(jī)車柴油機(jī)的指揮系統(tǒng)，它的質(zhì)量會(huì)直接影響柴油機(jī)的整車質(zhì)量。天津機(jī)車車輛機(jī)械廠為順應(yīng)鐵路工業(yè)的情勢(shì)，將調(diào)速器產(chǎn)品定為部級(jí)創(chuàng)優(yōu)產(chǎn)品。為此鐵道部召開了鑒定會(huì)，與會(huì)人員以為該廠產(chǎn)品的加工質(zhì)量和配機(jī)性能良好，但是有幾處漏油，故未能同意成為銀牌產(chǎn)

8、品。于是，部局要求限期處理漏油問題。在此之前，這個(gè)問題就曾經(jīng)引起一些職工的討論并構(gòu)成了一些初步想象。事不宜遲，廠指點(diǎn)決議馬上組織攻克這一技術(shù)難關(guān)。Solution from the Plant 組織方式：智力鼓勵(lì)會(huì)議。 參會(huì)成員：調(diào)速器組裝工人兩名，設(shè)計(jì)人員兩名，工 藝師兩名，檢查工人一名，消費(fèi)調(diào)度一名。 會(huì)議紀(jì)律： 1.提倡大膽想象，自在思索。 2.任何人不能批判、打斷或限制他人的發(fā)言。 3.想象越多越好，不局限數(shù)量和范圍。 4.發(fā)言要圍繞主題。 5.參會(huì)人員在發(fā)表想象方面一概平等，沒有工人、工程 師之分。Solution from the Plant會(huì)議過程：紀(jì)律宣布之后，大家各自談本人的

9、意見和想象，并可以進(jìn)展自在交流。結(jié)果共提出理處理漏油問題的方案多達(dá)四十一條。會(huì)議成果：經(jīng)過再次討論交流，大家對(duì)四十一條方案進(jìn)展提煉，最后共構(gòu)成十條處理調(diào)速器漏油的方案。會(huì)議效果：會(huì)議只用了一小時(shí)十五分鐘，大家領(lǐng)會(huì)到：與會(huì)者心境酣暢，充分發(fā)表了本人的意見，效果比以往任何一次會(huì)議都好。the Communication Patterns as choicesThe CircleThe LegsThe Crossfire環(huán)型腿型全通道型A Small QuestionThe shortcoming of the crossfire 全通道型方式的缺陷 : communication chaos溝通混亂) = decrease the work efficiency降低效率. How to deal with the shortcoming of the crossfire in practice?Guiding Principles for choosing the Communication Patterns選擇溝通方式的指點(diǎn)思想Grasp 掌握 the features特點(diǎn) and the applicable situations 適用情況 of each comm