物業(yè)管理專業(yè)英語Module Five

1、I中等職業(yè)學(xué)校教學(xué)用書（現(xiàn)代物業(yè)管理專業(yè)）主 編 俞蘇鳴物業(yè)管理專業(yè)英語電子教案Module FiveReception Affairs ISection 1 Talking Face to FaceHow do you do? What can I do for you? May I have your name, please? Nice to meet you I am Thomas Black How do you do? Nice to meet you, too I want to rent a room. MatchingPractice the conversation Goo

2、d morning, what can I do for you? / Can I help you?Yes, I want to get some details about the room.Ok, its not far from the bus station, and Oh, thats wonderful.Do It Yourself Introduce the housing estate patiently.Answer the questions politely.Greet the resident.Greet your new neighbor.Follow the Sa

3、mplesGreeting and Giving Information (I)Lin Hong: Good afternoon, Madam. What can I do for you?Elizabeth: Good afternoon. I want to know how I should pay for my gas?Lin Hong: The workers of the gas company will come to read the gas meter in your house every month, and then they will send you the bil

4、l.Elizabeth: Well, thats fine. So I should go to the company to pay for the bill.Lin Hong: No, theres no need. We will collect the fees from door to door on the 23rd every month, and pay to the gas company.Elizabeth: I see. Thats very convenient. Thank you.Lin Hong: You are welcome. Greeting and Giv

5、ing Information (II)Lin Hong: Good morning, Madam. Glad to see you. How can I help you?Elizabeth: Good morning. I want to get the heating service provided, could you tell me what I shall do?Lin Hong: Just a moment. Now, would you please fill the form?Elizabeth: Sure. Name: Elizabeth Smith. Sex: Fema

6、le. Age: 40. Address: Room 418. Is this all right?Lin Hong: Let me have a look. Oh, your telephone number, please.Elizabeth: All right. Its 5876355. Act out Here are some groups of short conversations. Replace the Italicized words into the ones in the word bank. Word Bankdetails; questions; conditio

7、n; receptionist; manager; environment;Nice to meet you, what can I do for you?Glad to meet you. I want to get some information about the service I can get. Good morning, Sir. Do you have any problem? Ill try my best to help you.Hello, Madam. /Hi! Ms WangAre you satisfied with your new room?Hey! Nice

8、 seeing you! How are things with you? Not so bad, thanks. But I am not very familiar with the situation of the community. Just so-so! But I want to get to know my neighbors.Very good!Ive adapted myself to the new life here.Put in use Imagine you are a secretary of the community office, fill in the b

9、lanks with proper words to finish the whole conversation. You: _ afternoon, Sir! _ I help you?Mr. Wilson: Oh, yes. Since I am a new _ in this community, I dont know _ the arena opens. Could you please tell me the _?You: Of course. Please wait for a _. I will check it for you. Well, it opens _ 9 a.m.

10、 _ 9 p.m. _ Saturday and Sunday, but on other weekdays, it is open from 4 p.m. to 10p.m.Mr. Wilson: Thank you very much. Then I can make _ of it. You: You are _. You: afternoon, Sir! I help you?Mr. Wilson: Oh, yes. Since I am a new in this community, I dont know the arena opens. Could you please tel

11、l me the ?You: Of course. Please wait for a . I will check it for you. Well, it opens 9 a.m. 9 p.m. Saturday and Sunday, but on other weekdays, it is open from 4 p.m. to 10p.m.Mr. Wilson: Thank you very much. Then I can make of it. You: You are .Imagine you are the secretary of the community, transl

12、ate the sentences into English to finish the whole conversation. You: Good morning, the community office! What can I do for you? Thomas: (您好，我可以和經(jīng)理說話嗎？) You: I am sorry he is having a meeting now. Would you please leave a message? Thomas: (好的。我是這個社區(qū)的新住戶，托馬斯。我想了解一下這里的便利設(shè)施？)You: Ok, I will ask him to

13、call you as soon as possible. May I have your telephone number? Thomas: Thats 8877564. Thanks a lot.You: (不用謝。再見。)Thomas: Bye. Section 2 ReadingSkip and Scan the passage then answer the following question:How to receive a new resident?Read and Think Answer the following questions according to the te

14、xt. 1.What is the author? How long has he been the company? 2.If the questions of the resident are very strange, how should the receptionist deal with them? 3.When a new resident move into the housing estate, what should the receptionist do first? 4.Which will be introduced to the residents? Why?5.W

15、hy should the services provided by the company be explained? 6. What kind of information is written on the card? Section 3 PracticeDiscuss in Groups 1.If you are a resident of this housing estate, what kinds of services and facilities you think are necessary? Why? 2. If you want to buy a house in a

16、housing estate, what elements are important for you? 3. Suppose you are the receptionist of the property company, how will you receive the residents? Plan According to the passage, please make a plan to elaborate your opinions about receiving a new resident in your housing estate. Summarize Please c

17、ollect all the words or sentences in former sections that helpful for your reception and fill in the form. How to greet the residents?How to ask the matter?Section 4 Writing Thank-you Notes and Apologies1). First translate the sentences into Chinese, then please put the following sentences into righ

18、t order to form a thank-you note from the girl Carol to a boy named Santiago. 1.With your help, I can adapt myself to the new life as soon as possible.2. You know, I am not familiar with the new environment.3. I am sure I can have a good time during my stay.4. I am writing to thank you for your pati

19、ent introduction of the community.5. My gratitude, again. Please write a note of apology by using the following cues. 11 February, 20_ / Bernard / sorry / failed to meet / railway station / yesterday / unfortunately / car accident / on the way / bike / broken / could not / arrive / in time/ forgive

20、/ Adam 23 February, 20_ Dear Carol,_ Yours,_.Translation 1.I am terribly sorry that I cannot take part in the lecture. 2. Thank you very much for the lovely party last night. We really enjoyed ourselves .3. It was so kind of you to lend me the useful book. 4. I am sorry to tell you that I cant attend that important meeting, for I have a bad cold. 5. Thanks a lot for inviting me to the birthday party, and I am glad to accept it . Section 5 Have Fun The Longest and The Shortest A teacher asked a asked one of his students:“ What is the longest and what is the shortest?”The student an