華盈恒信-中華商務(wù)-中華商務(wù)績(jī)效指標(biāo)辭典

中華商務(wù)聯(lián)聯(lián)合印刷刷（廣東東）有限限公司目錄錄第一部分：：戰(zhàn)略地地圖…………………………………03第二部分：：戰(zhàn)略地地圖與KKPI分分解………………………………077第三部分：：中華商商務(wù)部總總、部門門、科室室、車間間KPII指標(biāo)有有效性評(píng)評(píng)價(jià)表………………………177第四部分：：中華商商務(wù)KPPI規(guī)劃劃識(shí)別表表………………………………………622第五部分：：指標(biāo)定定義表………………………………91第六部分：：CPII指標(biāo)定定義…………………………………………2005第一部分戰(zhàn)略地地圖一一、中華華商務(wù)220066年戰(zhàn)略略地圖及及說(shuō)明財(cái)務(wù)：股東價(jià)值顧客：顧客滿意員工：激勵(lì)成長(zhǎng)內(nèi)部：優(yōu)化管理利潤(rùn)增加投資回報(bào)高提高銷售額推進(jìn)標(biāo)準(zhǔn)化系統(tǒng)財(cái)務(wù)：股東價(jià)值顧客：顧客滿意員工：激勵(lì)成長(zhǎng)內(nèi)部：優(yōu)化管理利潤(rùn)增加投資回報(bào)高提高銷售額推進(jìn)標(biāo)準(zhǔn)化系統(tǒng)吸引和保留人才企業(yè)文化建設(shè)員工培訓(xùn)提升客戶滿意度IT平臺(tái)建設(shè)組織結(jié)構(gòu)重組擴(kuò)張產(chǎn)能提升執(zhí)行力資產(chǎn)利用效率完善運(yùn)營(yíng)質(zhì)量系統(tǒng)減少低質(zhì)量成本損耗降低庫(kù)存流程優(yōu)化市場(chǎng)拓展質(zhì)量穩(wěn)定技術(shù)領(lǐng)先外發(fā)管理管理先進(jìn)交貨及時(shí)中華商務(wù)220066年戰(zhàn)略略地圖BSC視角角戰(zhàn)略主題戰(zhàn)略主題說(shuō)說(shuō)明財(cái)務(wù)財(cái)務(wù)增長(zhǎng)利潤(rùn)增加實(shí)現(xiàn)公司既既定的利利潤(rùn)增長(zhǎng)長(zhǎng)目標(biāo)。提高銷售額額實(shí)現(xiàn)公司既既定的銷銷售增長(zhǎng)長(zhǎng)目標(biāo)。資本運(yùn)作提高投資回回報(bào)提高投資回回報(bào)。提升資產(chǎn)利利用效率率提高資產(chǎn)利利用效率率。降低庫(kù)存通過(guò)營(yíng)業(yè)部部門新訂訂單、采采購(gòu)部門門銷售及及開(kāi)發(fā)紙紙制產(chǎn)品品等方式式來(lái)消化化庫(kù)存紙紙張，保保持合理理的安全全庫(kù)存量量。顧客客戶滿意客戶滿意度度提高產(chǎn)品質(zhì)質(zhì)量，按按時(shí)交付付訂單，完完善售后后服務(wù)，提提升客戶戶滿意度度。內(nèi)部管理鏈提升執(zhí)行力力公司各職能能部門對(duì)對(duì)上級(jí)決決策、公公司制度度和運(yùn)營(yíng)營(yíng)流程貫貫徹執(zhí)行行，保證證執(zhí)行到到位。推進(jìn)標(biāo)準(zhǔn)化化系統(tǒng)建立、完善善各項(xiàng)生生產(chǎn)作業(yè)業(yè)標(biāo)準(zhǔn)；；建立并并完善國(guó)國(guó)家標(biāo)準(zhǔn)準(zhǔn)、行業(yè)業(yè)標(biāo)準(zhǔn)，企企業(yè)標(biāo)準(zhǔn)準(zhǔn)。組織結(jié)構(gòu)重重組變革現(xiàn)有組組織結(jié)構(gòu)構(gòu)，搭建建符合公公司戰(zhàn)略略方向的的組織結(jié)結(jié)構(gòu)，確確保組織織結(jié)構(gòu)精精簡(jiǎn)及高高效運(yùn)營(yíng)營(yíng)。包括括整個(gè)組組織機(jī)構(gòu)構(gòu)變革前前期調(diào)研研報(bào)告的的編寫(xiě)及及提交。技術(shù)領(lǐng)先加強(qiáng)業(yè)務(wù)系系統(tǒng)、生生產(chǎn)系統(tǒng)統(tǒng)等職能能部門的的管理水水平，找找出各職職能部門門存在的的管理劣劣勢(shì)并努努力改善善。IT平臺(tái)建建設(shè)IT平臺(tái)的的信息化化建設(shè)規(guī)規(guī)劃及信信息系統(tǒng)統(tǒng)的進(jìn)一一步實(shí)施施。外發(fā)管理篩選、管理理外發(fā)件件廠商，提提高外發(fā)發(fā)件質(zhì)量量及外發(fā)發(fā)件按時(shí)時(shí)交付。流程優(yōu)化各部門診斷斷現(xiàn)有的的業(yè)務(wù)流流程，建建立健全全流程管管理體系系，通過(guò)過(guò)合理、科科學(xué)的運(yùn)運(yùn)營(yíng)流程程來(lái)達(dá)到到工作效效率的提提高。業(yè)務(wù)鏈?zhǔn)袌?chǎng)拓展?fàn)I運(yùn)部門大大力拓展展國(guó)內(nèi)外外市場(chǎng)，為為提高銷銷售額奠奠定良好好的基礎(chǔ)礎(chǔ)。產(chǎn)品鏈產(chǎn)能擴(kuò)張產(chǎn)能確保三期工工程項(xiàng)目目在規(guī)定定的時(shí)間間內(nèi)達(dá)到到設(shè)計(jì)產(chǎn)產(chǎn)能。質(zhì)量完善營(yíng)運(yùn)質(zhì)質(zhì)量系統(tǒng)統(tǒng)持續(xù)推進(jìn)、完完善質(zhì)量量質(zhì)量管管理體系系，提高高產(chǎn)品質(zhì)質(zhì)量。成本減少低質(zhì)量量成本損損耗加大產(chǎn)品質(zhì)質(zhì)量控制制力度，降降低因低低質(zhì)量問(wèn)問(wèn)題而引引起的成成本損耗耗；對(duì)各各類影響響到產(chǎn)品品質(zhì)量的的隱患、質(zhì)質(zhì)量事故故，能夠夠積極預(yù)預(yù)防并能能夠及時(shí)時(shí)處理，防防止事故故擴(kuò)大。員工選留吸引和保留留人才吸引、保留留優(yōu)秀員員工，提提高企業(yè)業(yè)競(jìng)爭(zhēng)能能力。育用員工培訓(xùn)加強(qiáng)培訓(xùn)體體系建設(shè)設(shè)，重點(diǎn)點(diǎn)提高管管理人員員領(lǐng)導(dǎo)能能力和員員工技能能，最終終達(dá)到員員工培訓(xùn)訓(xùn)滿意度度的提升升。企業(yè)文化企業(yè)文化建建設(shè)規(guī)劃、推動(dòng)動(dòng)并逐步步建立具具有中華華商務(wù)特特色的企企業(yè)文化化，通通過(guò)產(chǎn)品品文化和和企業(yè)文文化的有有機(jī)整合合，打造造提升企企業(yè)品牌牌，推動(dòng)動(dòng)企業(yè)快快速發(fā)展展。三、中華商商務(wù)戰(zhàn)略略地圖與與各部門門強(qiáng)相關(guān)關(guān)識(shí)別BSC緯度度戰(zhàn)略主題市場(chǎng)營(yíng)業(yè)部部采購(gòu)部制作部技術(shù)部財(cái)務(wù)部人力資源部部行政與公共共事務(wù)部部電腦部財(cái)務(wù)角度（FF）利潤(rùn)增加√√投資回報(bào)高高提高銷售額額√資產(chǎn)利用效效率√√√降低庫(kù)存√√顧客角度（CC）提升客戶滿滿意度√√√內(nèi)部運(yùn)作（II）減少低質(zhì)量量成本損損耗√√完善運(yùn)營(yíng)質(zhì)質(zhì)量系統(tǒng)統(tǒng)√√外發(fā)管理√推進(jìn)標(biāo)準(zhǔn)化化系統(tǒng)√√√√√√技術(shù)領(lǐng)先√√√√√√提升執(zhí)行力力√√√√√√√√組織結(jié)構(gòu)重重組√流程優(yōu)化√√√√IT平臺(tái)建建設(shè)√市場(chǎng)拓展√擴(kuò)張產(chǎn)能√學(xué)習(xí)成長(zhǎng)（LL）企業(yè)文化建建設(shè)√√吸引和保留留人才√√√√√√√√員工培訓(xùn)√√√√√小計(jì)1071166577第二部分戰(zhàn)略地地圖與KKPI分分解一、財(cái)務(wù)角角度戰(zhàn)略略主題戰(zhàn)略主題（利利潤(rùn)增加加）指標(biāo)標(biāo)分解表表（表11）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII利潤(rùn)增加采購(gòu)部采購(gòu)成本降降低額達(dá)達(dá)成率采購(gòu)成本降降低額達(dá)達(dá)成率材料成本降降低率市場(chǎng)營(yíng)業(yè)部部當(dāng)期回款率率當(dāng)期回款率率當(dāng)期回款率率營(yíng)業(yè)費(fèi)用營(yíng)業(yè)費(fèi)用占占銷售額額的比例例營(yíng)業(yè)費(fèi)用占占銷售額額的比例例人均銷售毛毛利潤(rùn)人均銷售毛毛利潤(rùn)訂單均毛利利戰(zhàn)略主題（提提高銷售售額）指指標(biāo)分解解表（表表2）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII提高銷售額額市場(chǎng)營(yíng)業(yè)部部銷售計(jì)劃完完成率銷售計(jì)劃完完成率銷售計(jì)劃完完成率戰(zhàn)略主題（資資產(chǎn)利用用效率）指指標(biāo)分解解表（表表3）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII資產(chǎn)利用效效率財(cái)務(wù)部融資計(jì)劃完完成率融資計(jì)劃完完成率逾期應(yīng)收帳帳款達(dá)成成率逾期應(yīng)收帳帳款達(dá)成成率逾期應(yīng)收帳帳款減少少額戰(zhàn)略主題（降低庫(kù)存）指標(biāo)分解表（表4）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII降低庫(kù)存采購(gòu)部非印件用料料庫(kù)存周周轉(zhuǎn)率非印件用料料庫(kù)存周周轉(zhuǎn)率庫(kù)存周轉(zhuǎn)率率非印件用積積壓料百百分比非印件用積積壓料百百分比非印件用積積壓紙張張百分比比二、顧客角角度戰(zhàn)略略主題戰(zhàn)略主題（提提升客戶戶滿意度度）指標(biāo)標(biāo)分解表表（表55）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII提升客戶滿滿意度市場(chǎng)營(yíng)業(yè)部部客戶滿意度度客戶投訴次次數(shù)客戶投訴次次數(shù)客戶投訴回回復(fù)的及及時(shí)性客戶投訴回回復(fù)的及及時(shí)性優(yōu)質(zhì)客戶流流失數(shù)量量?jī)?yōu)質(zhì)客戶流流失數(shù)量量制作部印件按時(shí)交交貨率印件按時(shí)交交貨率發(fā)外生產(chǎn)按按時(shí)交貨貨率出版計(jì)劃完完成率指定印件制制作周期期完成率率印件計(jì)劃完完成率印件按時(shí)送送下序比比率客戶投訴率率廠務(wù)部客戶戶投訴率率包裝運(yùn)輸外外部投訴訴率客戶投訴率率指定印件制制作周期期完成率率印件計(jì)劃完完成率印件按時(shí)交交貨率船期信息準(zhǔn)準(zhǔn)確率客戶投訴處處理成功功次數(shù)投訴問(wèn)題再再次發(fā)生生率三、內(nèi)部運(yùn)運(yùn)作角度度戰(zhàn)略主主題戰(zhàn)略主題（減少低質(zhì)量成本損耗）指標(biāo)分解表（表6）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII減少低質(zhì)量量成本損損耗采購(gòu)部?jī)?yōu)秀供應(yīng)商商百分比比優(yōu)秀供應(yīng)商商百分比比優(yōu)秀供應(yīng)商商百分比比采購(gòu)材料不不合格次次數(shù)采購(gòu)材料不不合格次次數(shù)采購(gòu)材料不不合格項(xiàng)項(xiàng)目數(shù)材料質(zhì)量問(wèn)問(wèn)題導(dǎo)致致實(shí)際損損失金額額材料質(zhì)量問(wèn)問(wèn)題導(dǎo)致致實(shí)際損損失金額額質(zhì)量問(wèn)題導(dǎo)導(dǎo)致實(shí)際際損失金金額制作部發(fā)生3次以以上質(zhì)量量事故的的印件占占印件總總額的比比例質(zhì)量事故發(fā)發(fā)生率補(bǔ)印質(zhì)量事事故發(fā)生生次數(shù)質(zhì)量事故發(fā)發(fā)生率質(zhì)量事故損損失金額額占同期期營(yíng)業(yè)額額的比例例廠務(wù)部質(zhì)量量損失控控制率質(zhì)量損失控控制率重復(fù)質(zhì)量問(wèn)問(wèn)題發(fā)生生次數(shù)包裝指示準(zhǔn)準(zhǔn)確率分切、包裝裝、運(yùn)輸輸、配貨貨質(zhì)量損損失控制制率分切、包裝裝、運(yùn)輸輸、配貨貨質(zhì)量損損失控制制率產(chǎn)品數(shù)量完完整率質(zhì)量事故發(fā)發(fā)生率質(zhì)量改善活活動(dòng)舉辦辦次數(shù)質(zhì)量改善活活動(dòng)舉辦辦次數(shù)質(zhì)量事故發(fā)發(fā)生率重復(fù)質(zhì)量問(wèn)問(wèn)題發(fā)生生次數(shù)補(bǔ)印質(zhì)量事事故發(fā)生生次數(shù)戰(zhàn)略主題（完善運(yùn)營(yíng)質(zhì)量系統(tǒng)）指標(biāo)分解表（表7）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII完善運(yùn)營(yíng)質(zhì)質(zhì)量系統(tǒng)統(tǒng)制作部IMS審核核不合格格率IMS審核核不合格格項(xiàng)次數(shù)數(shù)IMS審核核不合格格項(xiàng)次數(shù)數(shù)質(zhì)量標(biāo)準(zhǔn)培培訓(xùn)次數(shù)數(shù)產(chǎn)品獲獎(jiǎng)次次數(shù)戰(zhàn)略主題（外發(fā)管理）指標(biāo)分解表（表8）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII外發(fā)管理制作部外發(fā)訂單降降低率發(fā)外生產(chǎn)按按時(shí)完成成率物料供應(yīng)及及時(shí)率物料供應(yīng)及及時(shí)率發(fā)外生產(chǎn)質(zhì)質(zhì)量合格格率發(fā)外生產(chǎn)質(zhì)質(zhì)量合格格率發(fā)外生產(chǎn)質(zhì)質(zhì)量合格格率戰(zhàn)略主題（推推進(jìn)標(biāo)準(zhǔn)準(zhǔn)化系統(tǒng)統(tǒng)）指標(biāo)標(biāo)分解表表（表99）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII推進(jìn)標(biāo)準(zhǔn)化化系統(tǒng)財(cái)務(wù)部是否按時(shí)完完成部門門工作流流程是否按時(shí)完完成與營(yíng)營(yíng)業(yè)部、儲(chǔ)儲(chǔ)運(yùn)部操操作流程程是否按時(shí)完完成與營(yíng)營(yíng)業(yè)部、儲(chǔ)儲(chǔ)運(yùn)部操操作流程程財(cái)務(wù)管理體體系計(jì)劃劃達(dá)成率率財(cái)務(wù)管理體體系計(jì)劃劃達(dá)成率率會(huì)計(jì)檔案的的歸檔不不及時(shí)次次數(shù)工資不及時(shí)時(shí)發(fā)放天天數(shù)資訊科技部部引進(jìn)IT服服務(wù)管理理規(guī)范數(shù)數(shù)量引進(jìn)IT服服務(wù)管理理規(guī)范數(shù)數(shù)量人力資源部部HR體系建建設(shè)計(jì)劃劃完成率率HR體系建建設(shè)計(jì)劃劃完成率率行政與公共共事務(wù)部部行政管理制制度/流流程建設(shè)設(shè)按時(shí)達(dá)達(dá)成率行政工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率文康工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率保安工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率保安工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率公關(guān)管理制制度建設(shè)設(shè)按時(shí)達(dá)達(dá)成率制作部流程優(yōu)化項(xiàng)項(xiàng)目完成成率流程優(yōu)化項(xiàng)項(xiàng)目完成成率流程優(yōu)化項(xiàng)項(xiàng)目完成成率戰(zhàn)略主題（技技術(shù)/管管理領(lǐng)先先）指標(biāo)標(biāo)分解表表（表110）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII技術(shù)（管理理）領(lǐng)先先資訊科技部部引進(jìn)有效的的IT新新技術(shù)新新方法條條數(shù)三期弱電項(xiàng)項(xiàng)目完成成時(shí)間上海弱電項(xiàng)項(xiàng)目完成成時(shí)間DAM立項(xiàng)項(xiàng)報(bào)告完完成時(shí)間間DAM立項(xiàng)項(xiàng)報(bào)告完完成率OA項(xiàng)目立立項(xiàng)完成成時(shí)間人力資源部部管理改善項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率管理改善項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率培訓(xùn)管理改改善項(xiàng)目目計(jì)劃達(dá)達(dá)成率管理改善項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率行政與公共共事務(wù)部部部門文件管管理系統(tǒng)統(tǒng)是否按按時(shí)建立立行政部文件件管理系系統(tǒng)是否否及時(shí)建建立文康文件管管理系統(tǒng)統(tǒng)是否建建立部門文件管管理系統(tǒng)統(tǒng)是否及及時(shí)建立立制作部人均生產(chǎn)效效率勞動(dòng)生產(chǎn)率率勞動(dòng)生產(chǎn)率率管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量戰(zhàn)略主題（提升執(zhí)行力）指標(biāo)分解表（表11）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII提升執(zhí)行力力財(cái)務(wù)部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率采購(gòu)部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率資訊科技部部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率技術(shù)部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率人力資源部部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率市場(chǎng)營(yíng)業(yè)部部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率行政與公共共事務(wù)部部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率制作部上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率上級(jí)交辦任任務(wù)達(dá)成成率戰(zhàn)略主題（流流程優(yōu)化化）指標(biāo)標(biāo)分解表表（表112）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII流程優(yōu)化人力資源部部流程優(yōu)化項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率流程優(yōu)化項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率行政與公共共事務(wù)部部流程優(yōu)化目目標(biāo)達(dá)成成率行政部流程程優(yōu)化項(xiàng)項(xiàng)目達(dá)成成率文康福利科科流程優(yōu)優(yōu)化項(xiàng)目目達(dá)成率率保安部流程程優(yōu)化項(xiàng)項(xiàng)目達(dá)成成率保安工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率公關(guān)部流程程優(yōu)化目目標(biāo)達(dá)成成率制作部標(biāo)準(zhǔn)化項(xiàng)目目完成率率標(biāo)準(zhǔn)化項(xiàng)目目完成率率標(biāo)準(zhǔn)化項(xiàng)目目完成率率戰(zhàn)略主題（IIT平臺(tái)臺(tái)建設(shè)）指指標(biāo)分解解表（表表13）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPIIIT平臺(tái)建建設(shè)資訊科技部部IT服務(wù)綜綜合滿意意度IT服務(wù)綜綜合滿意意度平臺(tái)服務(wù)綜綜合滿意意度軟件使用滿滿意度SLA承諾諾完成等等級(jí)核心服務(wù)器器穩(wěn)定率率核心服務(wù)器器宕機(jī)次次數(shù)核心服務(wù)器器宕機(jī)時(shí)時(shí)間通訊系統(tǒng)連連通率通訊系統(tǒng)故故障次數(shù)數(shù)通訊系統(tǒng)故故障時(shí)間間內(nèi)部網(wǎng)絡(luò)連連通率內(nèi)部網(wǎng)絡(luò)未未連通導(dǎo)導(dǎo)致的投投訴次數(shù)數(shù)硬件故障響響應(yīng)時(shí)間間數(shù)據(jù)未及時(shí)時(shí)備份次次數(shù)投訴有效次次數(shù)人力資源部部HR管理信信息平臺(tái)臺(tái)建設(shè)計(jì)計(jì)劃達(dá)成成率HR管理信信息平臺(tái)臺(tái)建設(shè)計(jì)計(jì)劃達(dá)成成率戰(zhàn)略主題（擴(kuò)展產(chǎn)能）指標(biāo)分解表（表14）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII擴(kuò)展產(chǎn)能制作部OEE達(dá)標(biāo)標(biāo)率OEE達(dá)標(biāo)標(biāo)率OEE達(dá)標(biāo)標(biāo)率綜合OEEE達(dá)標(biāo)率率內(nèi)部?jī)?chǔ)運(yùn)投投訴率內(nèi)部?jī)?chǔ)運(yùn)投投訴率產(chǎn)量達(dá)標(biāo)率率產(chǎn)量達(dá)標(biāo)率率產(chǎn)量達(dá)標(biāo)率率；發(fā)外外生產(chǎn)按按時(shí)交貨貨率三期投產(chǎn)時(shí)時(shí)間輪轉(zhuǎn)中心產(chǎn)產(chǎn)能達(dá)標(biāo)標(biāo)時(shí)間三期印前產(chǎn)產(chǎn)能達(dá)標(biāo)標(biāo)時(shí)間外部產(chǎn)能擴(kuò)擴(kuò)張達(dá)標(biāo)標(biāo)率發(fā)外物料供供應(yīng)及時(shí)時(shí)率外部產(chǎn)能擴(kuò)擴(kuò)張達(dá)標(biāo)標(biāo)率四、員工學(xué)學(xué)習(xí)成長(zhǎng)長(zhǎng)角度戰(zhàn)戰(zhàn)略主題題戰(zhàn)略主題（企企業(yè)文化化建設(shè)）指指標(biāo)分解解表（表表15）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII企業(yè)文化建建設(shè)人力資源部部員工關(guān)系和和諧程度度員工關(guān)系和和諧程度度員工內(nèi)部投投訴或員員工糾紛紛解決率率HR體系建建設(shè)計(jì)劃劃完成率率HR體系建建設(shè)計(jì)劃劃完成率率培訓(xùn)體系建建設(shè)計(jì)劃劃完成率率關(guān)鍵崗位人人才需求求保障達(dá)達(dá)成率關(guān)鍵崗位人人才需求求保障達(dá)達(dá)成率崗位空缺平平均天數(shù)數(shù)降低率率行政與公共共事務(wù)部部企業(yè)文化建建設(shè)活動(dòng)動(dòng)計(jì)劃完完成率文康活動(dòng)計(jì)計(jì)劃完成成率文康活動(dòng)計(jì)計(jì)劃完成成率文化建設(shè)活活動(dòng)滿意意度文康活動(dòng)滿滿意度文康活動(dòng)滿滿意度對(duì)外宣傳計(jì)計(jì)劃完成成率對(duì)外宣傳計(jì)計(jì)劃完成成率對(duì)外活動(dòng)應(yīng)應(yīng)對(duì)不及及時(shí)的件件/次數(shù)數(shù)對(duì)外活動(dòng)應(yīng)應(yīng)對(duì)不及及時(shí)的件件/次數(shù)數(shù)戰(zhàn)略主題（吸引和保留人才）指標(biāo)分解表（表16）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII吸引和保留留人才財(cái)務(wù)部部門核心員員工離職職率部門核心員員工離職職率采購(gòu)部關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率采購(gòu)人員離離職次數(shù)數(shù)人力資源部部關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率離職調(diào)研分分析報(bào)告告上級(jí)滿滿意度推行“員工工關(guān)心”項(xiàng)目個(gè)個(gè)數(shù)關(guān)鍵崗位人人員職業(yè)業(yè)生涯規(guī)規(guī)劃項(xiàng)目目達(dá)成率率關(guān)鍵崗位招招聘未能能按時(shí)到到位人次次數(shù)招聘未能按按時(shí)到位位人次數(shù)數(shù)招聘未能按按時(shí)到位位人次數(shù)數(shù)行政與公共共事務(wù)部部關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率制作部關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率戰(zhàn)略主題（員員工培訓(xùn)訓(xùn)）指標(biāo)標(biāo)分解表表（表117）戰(zhàn)略主題承擔(dān)部門一級(jí)KPII二級(jí)KPII三級(jí)KPII員工培訓(xùn)資訊科技部部IT培訓(xùn)人人時(shí)數(shù)IT培訓(xùn)計(jì)計(jì)劃達(dá)成成率未按計(jì)劃完完成的培培訓(xùn)項(xiàng)數(shù)數(shù)技術(shù)部專業(yè)技術(shù)培培訓(xùn)計(jì)劃劃完成率率專業(yè)技術(shù)培培訓(xùn)不滿滿意的項(xiàng)項(xiàng)次數(shù)專業(yè)技術(shù)培培訓(xùn)不滿滿意的項(xiàng)項(xiàng)次數(shù)人力資源部部培訓(xùn)計(jì)劃達(dá)達(dá)成率關(guān)鍵崗位人人員人均均培訓(xùn)小小時(shí)數(shù)培訓(xùn)計(jì)劃達(dá)達(dá)成率重點(diǎn)培訓(xùn)項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率培訓(xùn)計(jì)劃達(dá)達(dá)成率行政與公共共事務(wù)部部發(fā)生一般消消防安全全事故和和治安案案件的次次數(shù)消防安全培培訓(xùn)計(jì)劃劃達(dá)成率率消防安全培培訓(xùn)計(jì)劃劃達(dá)成率率是否發(fā)生重重大消防防安全事事故消防設(shè)備完完好率發(fā)生一般消消防安全全事故的的件/次次數(shù)重大消防事事故和治治安案件件的件//次數(shù)防盜設(shè)備完完好率第三部分部總、部部門、科科室、車車間KPPI有效效性評(píng)價(jià)價(jià)表一、財(cái)務(wù)序序列中華商務(wù)財(cái)財(cái)務(wù)部部部總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能融資計(jì)劃完完成率定量財(cái)務(wù)長(zhǎng)期√√√√√√職能融資費(fèi)用率率定量財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略財(cái)務(wù)逾期應(yīng)收帳帳款達(dá)成成率定量財(cái)務(wù)長(zhǎng)期√√√√√√√職能財(cái)務(wù)管理體體系計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)短期√√√√√√職能是否按時(shí)完完成部門門業(yè)務(wù)操操作流程程定量非財(cái)務(wù)短期√√√√√√職能財(cái)務(wù)出現(xiàn)重重大差錯(cuò)錯(cuò)次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)部門核心員員工離職職率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能財(cái)務(wù)預(yù)算管管理體系系延遲建建立的天天/次數(shù)數(shù)定量非財(cái)務(wù)短期√√√√職能訂單核算率率定量非財(cái)務(wù)長(zhǎng)期√√職能財(cái)務(wù)分析報(bào)報(bào)告綜合合滿意度度指數(shù)財(cái)務(wù)分析報(bào)報(bào)告延遲遲提交的的天/次次數(shù)定量非財(cái)務(wù)√√√財(cái)務(wù)分析報(bào)報(bào)告不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)√√√戰(zhàn)略優(yōu)化管理上級(jí)交辦任任務(wù)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√中華商務(wù)財(cái)財(cái)務(wù)部戰(zhàn)略主題/職能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能融資計(jì)劃完完成率定量財(cái)務(wù)長(zhǎng)期√√√√√√職能融資費(fèi)用率率定量財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略財(cái)務(wù)逾期應(yīng)收帳帳款達(dá)成成率定量財(cái)務(wù)長(zhǎng)期√√√√√√√職能財(cái)務(wù)管理體體系計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)短期√√√√√√職能是否按時(shí)完完成部門門業(yè)務(wù)操操作流程程定量非財(cái)務(wù)短期√√√√√√職能財(cái)務(wù)差錯(cuò)次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)部門核心員員工離職職率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能財(cái)務(wù)預(yù)算管管理體系系延遲建建立的天天/次數(shù)數(shù)定量非財(cái)務(wù)短期√√√√職能客戶投訴次次數(shù)定量非財(cái)務(wù)短期√√√√√職能訂單核算率率定量非財(cái)務(wù)長(zhǎng)期√√職能財(cái)務(wù)分析報(bào)報(bào)告綜合合滿意度度指數(shù)財(cái)務(wù)分析報(bào)報(bào)告不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)√√√財(cái)務(wù)分析報(bào)報(bào)告不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)√√√戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√中華商務(wù)財(cái)財(cái)務(wù)部應(yīng)應(yīng)收帳組組戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)逾期應(yīng)收帳帳款減少少額定量財(cái)務(wù)長(zhǎng)期√√√√√√√職能與營(yíng)業(yè)部、儲(chǔ)儲(chǔ)運(yùn)部操操作流程程的健全全定量非財(cái)務(wù)短期√√√√√√職能營(yíng)業(yè)部及客客戶對(duì)應(yīng)應(yīng)收帳款款小組人人員的投投訴次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略優(yōu)化管理上級(jí)交辦任任務(wù)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工作出現(xiàn)差差錯(cuò)的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)財(cái)財(cái)務(wù)部成成本核算算組戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能會(huì)計(jì)檔案的的歸檔不不及時(shí)次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工資不及時(shí)時(shí)發(fā)放天天數(shù)定量非財(cái)務(wù)短期√√√√√√職能成本分析報(bào)報(bào)告延誤誤天數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能成本分析報(bào)報(bào)告錯(cuò)誤誤次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略優(yōu)化管理上級(jí)交辦任任務(wù)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能工作出現(xiàn)差差錯(cuò)的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)財(cái)財(cái)務(wù)部應(yīng)應(yīng)付帳組組戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能內(nèi)外客戶有有效投訴訴次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能未能發(fā)現(xiàn)材材料及外外發(fā)價(jià)格格不合理理的件//次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能違反財(cái)務(wù)會(huì)會(huì)計(jì)原則則，造成成的差錯(cuò)錯(cuò)或損失失定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能管理、盤點(diǎn)點(diǎn)的差錯(cuò)錯(cuò)次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能未能發(fā)現(xiàn)公公司各部部門原始始單據(jù)違違規(guī)操作作的件//次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能是否按時(shí)完完成與營(yíng)營(yíng)業(yè)部、儲(chǔ)儲(chǔ)運(yùn)部工工作操作作流程定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略優(yōu)化管理上級(jí)交辦任任務(wù)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工作出現(xiàn)差差錯(cuò)的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√√中華商務(wù)財(cái)財(cái)務(wù)部出出納稅務(wù)務(wù)會(huì)計(jì)組組戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能一般差錯(cuò)次次數(shù)未按時(shí)納稅稅申報(bào)及及發(fā)票管管理的次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能固定資產(chǎn)核核算出現(xiàn)現(xiàn)差錯(cuò)次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能現(xiàn)金管理出出錯(cuò)次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能銀行存款管管理出錯(cuò)錯(cuò)次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能原始單據(jù)的的審核，未能及時(shí)發(fā)現(xiàn)公司各部門違規(guī)操作次數(shù)定量非財(cái)務(wù)短期√√√√√√職能是否按時(shí)完完成與營(yíng)營(yíng)業(yè)部、儲(chǔ)儲(chǔ)運(yùn)部工工作操作作流程定量非財(cái)務(wù)短期√√√√√√職能內(nèi)外客戶有有效投訴訴次數(shù)定量非財(cái)務(wù)長(zhǎng)期√職能工作出現(xiàn)差差錯(cuò)的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略優(yōu)化管理上級(jí)交辦任任務(wù)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√二、采購(gòu)序序列中華商務(wù)采采購(gòu)部部部總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)采購(gòu)成本降降低率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)非印件用料料庫(kù)存周周轉(zhuǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略財(cái)務(wù)非印件用積積壓料百百分比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?yōu)秀供應(yīng)商商百分比比定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部采購(gòu)材料不不合格次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部材料質(zhì)量問(wèn)問(wèn)題導(dǎo)致致實(shí)際損損失金額額定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部直接上級(jí)主主管交辦辦任務(wù)不不滿意次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略員工核心員工離離職次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能采購(gòu)不及時(shí)時(shí)被投訴訴的次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)采采購(gòu)部經(jīng)經(jīng)理戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)采購(gòu)成本降降低率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)非印件用料料庫(kù)存周周轉(zhuǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)采采購(gòu)部經(jīng)經(jīng)理（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)非印件用積積壓料百百分比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?yōu)秀供應(yīng)商商百分比比定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部采購(gòu)材料不不合格次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部材料質(zhì)量問(wèn)問(wèn)題導(dǎo)致致實(shí)際損損失金額額定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部直接上級(jí)主主管交辦辦任務(wù)不不滿意次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工核心員工離離職次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能采購(gòu)不及時(shí)時(shí)被投訴訴的次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)采采購(gòu)部采采購(gòu)科（紙紙張）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)內(nèi)購(gòu)非紙張張材料成成本降低低率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)內(nèi)購(gòu)非印件件用紙張張庫(kù)存周周轉(zhuǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略財(cái)務(wù)內(nèi)購(gòu)非印件件用積壓壓紙張百百分比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?nèi)購(gòu)紙張優(yōu)優(yōu)秀供應(yīng)應(yīng)商百分分比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?nèi)購(gòu)紙張不不合格項(xiàng)項(xiàng)目數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)采采購(gòu)部采采購(gòu)科（紙紙張）（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部?jī)?nèi)購(gòu)紙張質(zhì)質(zhì)量問(wèn)題題導(dǎo)致實(shí)實(shí)際損失失金額定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部交辦任務(wù)完完成不滿滿意次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工紙張采購(gòu)核核心人員員離職次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能內(nèi)購(gòu)紙張到到貨及時(shí)時(shí)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)采采購(gòu)部采采購(gòu)科（物物料）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)采購(gòu)成本降降低率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)非印件用料料庫(kù)存周周轉(zhuǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略財(cái)務(wù)非印件用積積壓料百百分比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?yōu)秀供應(yīng)商商百分比比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部采購(gòu)材料不不合格項(xiàng)項(xiàng)目數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部材料質(zhì)量問(wèn)問(wèn)題導(dǎo)致致實(shí)際損損失金額額定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部直接上級(jí)主主管交辦辦任務(wù)不不滿意次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工核心人員離離職次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能到貨及時(shí)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)香香港采購(gòu)購(gòu)部（HHK）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)采購(gòu)成本降降低率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)非印件用料料庫(kù)存周周轉(zhuǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略財(cái)務(wù)非印件用積積壓料百百分比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?yōu)秀供應(yīng)商商百分比比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部采購(gòu)材料不不合格次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部材料質(zhì)量問(wèn)問(wèn)題導(dǎo)致致實(shí)際損損失金額額定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部直接上級(jí)主主管交辦辦任務(wù)不不滿意次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工人員離職次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能到貨及時(shí)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)采采購(gòu)部報(bào)報(bào)關(guān)科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能備案成功率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能合同正常執(zhí)執(zhí)行率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能合同核銷率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)采采購(gòu)部報(bào)報(bào)關(guān)科（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能檢驗(yàn)檢疫報(bào)報(bào)檢完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能批文完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能外匯核注完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√三、電腦序序列中華商務(wù)電電腦部部部總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能軟件項(xiàng)目按按時(shí)完成成率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部SLA承諾諾完成等等級(jí)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部IT服務(wù)綜綜合滿意意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工IT培訓(xùn)人人時(shí)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√部門職能信息系統(tǒng)重重大事故故次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√部門職能部門工作計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√戰(zhàn)略IT培訓(xùn)計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√中華商務(wù)電電腦部經(jīng)經(jīng)理戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略員工IT培訓(xùn)人人時(shí)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工IT培訓(xùn)計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工軟件使用培培訓(xùn)時(shí)間間定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)電電腦部經(jīng)經(jīng)理（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略員工IT服務(wù)綜綜合滿意意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√部門職能部門工作計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√戰(zhàn)略內(nèi)部直接上級(jí)主主管交辦辦任務(wù)不不滿意次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√部門職能網(wǎng)站信息發(fā)發(fā)布及時(shí)時(shí)率定量非財(cái)務(wù)長(zhǎng)期√√√√√部門職能信息系統(tǒng)重重大事故故次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)電電腦部平平臺(tái)組戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部核心服務(wù)器器穩(wěn)定率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部核心服務(wù)器器宕機(jī)次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部核心服務(wù)器器宕機(jī)時(shí)時(shí)間定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部通訊系統(tǒng)連連通率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部通訊系統(tǒng)故故障次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部通訊系統(tǒng)故故障時(shí)間間定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?nèi)部網(wǎng)絡(luò)連連通率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部?jī)?nèi)部網(wǎng)絡(luò)未未連通導(dǎo)導(dǎo)致的投投訴次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部硬件故障響響應(yīng)時(shí)間間定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部平臺(tái)服務(wù)綜綜合滿意意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部數(shù)據(jù)未及時(shí)時(shí)備份次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工未按計(jì)劃完完成的培培訓(xùn)項(xiàng)數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能有效投訴次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)電電腦部軟軟件組戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能工作計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能軟件開(kāi)發(fā)代代碼行數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能軟件維護(hù)代代碼行數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能報(bào)表個(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能軟件項(xiàng)目按按時(shí)完成成時(shí)間定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能ERP軟件件推廣計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能軟件使用滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能開(kāi)發(fā)文檔字字?jǐn)?shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工未按計(jì)劃完完成的培培訓(xùn)項(xiàng)數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部直接上級(jí)主主管交辦辦任務(wù)不不滿意次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能有效投訴次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√四、技術(shù)序序列中華商務(wù)技技術(shù)部部部總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工專業(yè)技術(shù)培培訓(xùn)不滿滿意的項(xiàng)項(xiàng)/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能主要生產(chǎn)設(shè)設(shè)備設(shè)施施完好率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能物料測(cè)試完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能維修費(fèi)用超超標(biāo)金額額定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能設(shè)備維修不不及時(shí)被被投訴的的次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能設(shè)備發(fā)生故故障停機(jī)機(jī)小時(shí)數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√中華商務(wù)技技術(shù)部經(jīng)經(jīng)理戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工專業(yè)技術(shù)培培訓(xùn)不滿滿意的項(xiàng)項(xiàng)/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能主要生產(chǎn)設(shè)設(shè)備設(shè)施施完好率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能物料測(cè)試完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)技技術(shù)部經(jīng)經(jīng)理（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能維修費(fèi)用超超標(biāo)金額額定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能設(shè)備維修不不及時(shí)被被投訴的的次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能設(shè)備發(fā)生故故障停機(jī)機(jī)小時(shí)數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√中華商務(wù)技技術(shù)部基基礎(chǔ)設(shè)施施科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能主要基礎(chǔ)設(shè)設(shè)施完好好率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能基礎(chǔ)設(shè)施維維修項(xiàng)目目完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能關(guān)鍵基礎(chǔ)設(shè)設(shè)施維護(hù)護(hù)保養(yǎng)計(jì)計(jì)劃的完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工激勵(lì)專業(yè)技術(shù)培培訓(xùn)計(jì)劃劃完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工激勵(lì)專業(yè)技術(shù)培培訓(xùn)不滿滿意的項(xiàng)項(xiàng)/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能因維修不及及時(shí)造成成的投訴訴項(xiàng)/次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)技技術(shù)部設(shè)設(shè)備科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能主要生產(chǎn)設(shè)設(shè)備完好好率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能設(shè)備維修維維護(hù)計(jì)劃劃完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能設(shè)備臺(tái)帳健健全率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能同一設(shè)備發(fā)發(fā)生重復(fù)復(fù)故障臺(tái)臺(tái)/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工激勵(lì)專業(yè)技術(shù)培培訓(xùn)計(jì)劃劃完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工激勵(lì)專業(yè)技術(shù)培培訓(xùn)不滿滿意的項(xiàng)項(xiàng)/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)技技術(shù)部物物料測(cè)試試中心戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能物料測(cè)試完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能因測(cè)試不及及時(shí)造成成的投訴訴次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能因測(cè)試失誤誤導(dǎo)致?lián)p損失的金金額定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工激勵(lì)專業(yè)技術(shù)培培訓(xùn)計(jì)劃劃完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工激勵(lì)專業(yè)技術(shù)培培訓(xùn)不滿滿意的項(xiàng)項(xiàng)/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√五、人力資資源序列列中華商務(wù)人人力資源源部部總總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交付任任務(wù)達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部工作計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部調(diào)研報(bào)告評(píng)評(píng)審?fù)ㄟ^(guò)過(guò)情況定性非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部調(diào)研診斷報(bào)報(bào)告延期期提交的的天數(shù)定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位員員工流失失率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)HRM滿意意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位空空缺天次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)崗位空缺平平均天數(shù)數(shù)降低率率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)招聘未能按按時(shí)到位位人次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)培訓(xùn)計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位人人員人均均培訓(xùn)小小時(shí)數(shù)增增加定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)人均效率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)員工培訓(xùn)參參加率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)技能考核通通過(guò)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)職業(yè)資格通通過(guò)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)重點(diǎn)培訓(xùn)項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)員工刊物滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)員工關(guān)系和和諧程度度定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)人人力資源源部部總總（續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略激勵(lì)成長(zhǎng)小組改善活活動(dòng)推進(jìn)進(jìn)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部HR體系建建設(shè)計(jì)劃劃完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部管理改善項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部HR管理信信息平臺(tái)臺(tái)建設(shè)計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部流程優(yōu)化項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)短期√√√√√√√職能HR規(guī)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能人才儲(chǔ)備計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)短期√√√√√√職能關(guān)鍵崗位人人才儲(chǔ)備備比率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)人人力資源源部經(jīng)理理戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能工作計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部調(diào)研報(bào)告評(píng)評(píng)審?fù)ㄟ^(guò)過(guò)情況定性非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部調(diào)研診斷報(bào)報(bào)告延期期提交的的天數(shù)定量非財(cái)務(wù)短期√√√√√√√中華商務(wù)人人力資源源部經(jīng)理理（續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位員員工流失失率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略顧客HRM滿意意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)崗位空缺天天次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)崗位空缺平平均天數(shù)數(shù)降低率率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)培訓(xùn)計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位人人均培訓(xùn)訓(xùn)小時(shí)數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)員工培訓(xùn)參參加率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)技能考核通通過(guò)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略顧客員工刊物滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能員工關(guān)系和和諧程度度定性非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部HR體系建建設(shè)計(jì)劃劃完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部管理改善項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能人才儲(chǔ)備計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能關(guān)鍵崗位人人才儲(chǔ)備備比率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部HR管理信信息平臺(tái)臺(tái)建設(shè)計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部流程優(yōu)化項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)人人力資源源部人事事科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略員工工作計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部調(diào)研報(bào)告評(píng)評(píng)審?fù)ㄟ^(guò)過(guò)情況定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部調(diào)研診斷報(bào)報(bào)告延期期提交的的天數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略離職調(diào)研分分析報(bào)告告上級(jí)滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略推行“員工工關(guān)心“項(xiàng)目個(gè)個(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略人事科改善善項(xiàng)目計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略崗位空缺天天次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略崗位空缺平平均天數(shù)數(shù)降低率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略員工刊物滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略員工內(nèi)部投投訴或員員工糾紛紛解決率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略HR體系建建設(shè)計(jì)劃劃完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略朗新管理信信息平臺(tái)臺(tái)建設(shè)計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略流程優(yōu)化項(xiàng)項(xiàng)目計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略HR規(guī)劃相相關(guān)項(xiàng)目目達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√是否如期完完成公司司人才庫(kù)庫(kù)建設(shè)項(xiàng)項(xiàng)目定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)人人力資源源部培訓(xùn)訓(xùn)科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能工作計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略上級(jí)交辦任任務(wù)不滿滿意的件件/次率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能關(guān)鍵崗位人人員職業(yè)業(yè)生涯規(guī)規(guī)劃項(xiàng)目目達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)培訓(xùn)滿意度度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)培訓(xùn)計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位人人均培訓(xùn)訓(xùn)小時(shí)數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)員工培訓(xùn)參參加率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)技能考核通通過(guò)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部培訓(xùn)管理改改善項(xiàng)目目計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√√戰(zhàn)略內(nèi)部培訓(xùn)管理信信息平臺(tái)臺(tái)建設(shè)計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部培訓(xùn)流程優(yōu)優(yōu)化項(xiàng)目目計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)短期√√√√√職能培訓(xùn)規(guī)劃項(xiàng)項(xiàng)目達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能人才儲(chǔ)備培培訓(xùn)計(jì)劃劃達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能關(guān)鍵崗位人人才儲(chǔ)備備比率定量非財(cái)務(wù)長(zhǎng)期√√√√職能是否如期完完成公司司人才庫(kù)庫(kù)建設(shè)項(xiàng)項(xiàng)目定量非財(cái)務(wù)短期√√√√√√六、市場(chǎng)營(yíng)營(yíng)業(yè)序列列中華商務(wù)市市場(chǎng)營(yíng)業(yè)業(yè)部部總總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)當(dāng)期回款率率定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)營(yíng)業(yè)費(fèi)用占占銷售額額的比例例定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)人均銷售毛毛利潤(rùn)定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)銷售計(jì)劃完完成率定量財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶客戶滿意度度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部上級(jí)交付任任務(wù)達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)市市場(chǎng)營(yíng)業(yè)業(yè)部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略財(cái)務(wù)當(dāng)期回款率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)營(yíng)業(yè)費(fèi)用占占比定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)銷售計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)市市場(chǎng)營(yíng)業(yè)業(yè)部（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略客戶客戶滿意度度客戶投訴次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶客戶投訴回回復(fù)不及及時(shí)的次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略客戶優(yōu)質(zhì)客戶流流失數(shù)量量定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能開(kāi)具工程單單發(fā)生差差錯(cuò)的次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)市市場(chǎng)部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能新目標(biāo)市場(chǎng)場(chǎng)的提案案?jìng)€(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能市場(chǎng)推廣專專案的個(gè)個(gè)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能市場(chǎng)營(yíng)銷策策略的提提案?jìng)€(gè)數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)估估價(jià)部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能財(cái)務(wù)估價(jià)的數(shù)量量定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能財(cái)務(wù)估價(jià)不及時(shí)時(shí)被投訴訴的次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√七、行政及及公共事事務(wù)序列列中華商務(wù)行行政及公公共事業(yè)業(yè)部部總總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略激勵(lì)成長(zhǎng)企業(yè)文化建建設(shè)活動(dòng)動(dòng)計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)文化建設(shè)活活動(dòng)滿意意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)對(duì)外宣傳計(jì)計(jì)劃完成成率定性非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)對(duì)外活動(dòng)應(yīng)應(yīng)對(duì)不及及時(shí)的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)關(guān)鍵崗位員員工主動(dòng)動(dòng)流失率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部行政管理制制度建設(shè)設(shè)按時(shí)達(dá)達(dá)成率定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部部門文件管管理系統(tǒng)統(tǒng)是否按按時(shí)建立立定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部流程優(yōu)化目目標(biāo)達(dá)成成率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)消防安全培培訓(xùn)計(jì)劃劃及時(shí)達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)部門員工培培訓(xùn)覆蓋蓋率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能年度工作計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√職能年度綜合滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能環(huán)安健審核核不合格格件/次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能是否發(fā)生重重大安全全責(zé)任事事故定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能固定資產(chǎn)賬賬物不符符的件//次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)行行政部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略激勵(lì)成長(zhǎng)文康活動(dòng)計(jì)計(jì)劃完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)文康活動(dòng)滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次數(shù)數(shù)定性非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)行政部關(guān)鍵鍵崗位員員工流失失率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部行政工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部行政部文件件管理系系統(tǒng)是否否及時(shí)建建立定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部行政部流程程優(yōu)化項(xiàng)項(xiàng)目達(dá)成成率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)行政部員工工培訓(xùn)覆覆蓋率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能年度工作計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√行政工作滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√環(huán)安健審核核不合格格件/次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√固定資產(chǎn)賬賬物不吻吻合的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√證照年檢按按時(shí)達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√檔案管理差差錯(cuò)件//次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√物業(yè)保養(yǎng)計(jì)計(jì)劃及時(shí)時(shí)達(dá)成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√工傷事故處處理及時(shí)時(shí)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)保保安部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)保安部關(guān)鍵鍵崗位員員工流失失率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部保安工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率定性非財(cái)務(wù)短期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)保安部流程程優(yōu)化項(xiàng)項(xiàng)目達(dá)成成率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)消防安全培培訓(xùn)計(jì)劃劃及時(shí)達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能保安工作滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√√是否發(fā)生重重大消防防事故定量非財(cái)務(wù)長(zhǎng)期√√√√√√√治安案件發(fā)發(fā)生的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√未及時(shí)處理理治安事事件的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√消防工作計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√消防設(shè)備完完好率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√防盜設(shè)備完完好率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√及時(shí)處理事事故隱患患的件//次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)公公共部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部對(duì)外宣傳計(jì)計(jì)劃完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部對(duì)外活動(dòng)應(yīng)應(yīng)對(duì)不及及時(shí)的件件/次數(shù)數(shù)定性非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部公關(guān)管理制制度建設(shè)設(shè)按時(shí)達(dá)達(dá)成率定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部部門文件管管理系統(tǒng)統(tǒng)是否及及時(shí)建立立定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部公關(guān)部流程程優(yōu)化目目標(biāo)達(dá)成成率定量非財(cái)務(wù)短期√√√√√√√職能公關(guān)部工作作計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√公共工作滿滿意度定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)文文康福利利科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部文康活動(dòng)計(jì)計(jì)劃完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部文康活動(dòng)滿滿意度定性非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部文康工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部文康文件管管理系統(tǒng)統(tǒng)是否建建立定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部文康福利科科流程優(yōu)優(yōu)化項(xiàng)目目達(dá)成率率定量非財(cái)務(wù)短期√√√√√√中華商務(wù)文文康福利利科（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能文康科工作作計(jì)劃達(dá)達(dá)成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能證照年檢按按時(shí)達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)保保安隊(duì)?wèi)?zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部上級(jí)交辦任任務(wù)不滿滿意的件件/次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略激勵(lì)成長(zhǎng)員工流失率率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部保安工作標(biāo)標(biāo)準(zhǔn)作業(yè)業(yè)流程覆覆蓋率定性非財(cái)務(wù)長(zhǎng)期√√√√√√√√戰(zhàn)略內(nèi)部保安隊(duì)流程程優(yōu)化項(xiàng)項(xiàng)目達(dá)成成率定量非財(cái)務(wù)短期√√√√√√職能保安工作滿滿意度定量非財(cái)務(wù)短期√√√√√√√職能重大安全責(zé)責(zé)任事故故件/次次數(shù)定量非財(cái)務(wù)短期√√√√√√√職能年度工作計(jì)計(jì)劃達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能消防設(shè)備完完好率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能防盜設(shè)備完完好率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√八、制作序序列中華商務(wù)制制作部部部總戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部OEE達(dá)標(biāo)標(biāo)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部產(chǎn)量達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部三期投產(chǎn)時(shí)時(shí)間定性非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部外部產(chǎn)能擴(kuò)擴(kuò)張達(dá)標(biāo)標(biāo)率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部外發(fā)訂單降降低率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√√戰(zhàn)略內(nèi)部發(fā)外生產(chǎn)按按時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部發(fā)外生產(chǎn)質(zhì)質(zhì)量合格格率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部質(zhì)量事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√√戰(zhàn)略內(nèi)部發(fā)生3次以以上質(zhì)量量事故的的印件占占印件總總額的比比例定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部質(zhì)量事故損損失率（質(zhì)質(zhì)量事故故損失金金額占同同期營(yíng)業(yè)業(yè)額的比比例）定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略顧客印件按時(shí)交交貨率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略顧客客戶投訴率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部IMS審核核不合格格率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部產(chǎn)品獲獎(jiǎng)次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部人均生產(chǎn)效效率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量定量非財(cái)務(wù)短期√√√√√戰(zhàn)略內(nèi)部流程優(yōu)化項(xiàng)項(xiàng)目完成成率定量非財(cái)務(wù)短期√√√√√戰(zhàn)略內(nèi)部標(biāo)準(zhǔn)化項(xiàng)目目完成率率定量非財(cái)務(wù)短期√√√√√中華商務(wù)制制作部部部總（續(xù)續(xù)）戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除職能是否發(fā)生重重大安全全責(zé)任事事故定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略財(cái)務(wù)資產(chǎn)完好率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部上級(jí)交付任任務(wù)達(dá)成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)廠廠務(wù)部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部OEE達(dá)標(biāo)標(biāo)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部產(chǎn)量達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部輪轉(zhuǎn)中心產(chǎn)產(chǎn)能達(dá)標(biāo)標(biāo)時(shí)間定性非財(cái)務(wù)短期√√√√√√戰(zhàn)略顧客印件按時(shí)交交貨率定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部廠務(wù)部質(zhì)量量事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部廠務(wù)部質(zhì)量量損失控控制率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部因質(zhì)量達(dá)不不到顧客客要求經(jīng)經(jīng)協(xié)商讓讓步降低低接受的的價(jià)格損損失總額額定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略顧客廠務(wù)部客戶戶投訴率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部勞動(dòng)生產(chǎn)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部設(shè)備保養(yǎng)計(jì)計(jì)劃完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部在線生產(chǎn)時(shí)時(shí)因設(shè)備備故障引引起的停停機(jī)次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工傷事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能重大安全事事故發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√內(nèi)部人為因素設(shè)設(shè)備故障障次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√職能工作報(bào)告及及時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√中華商務(wù)廠廠務(wù)部計(jì)計(jì)劃科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略顧客印件按時(shí)交交貨率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部補(bǔ)印質(zhì)量事事故發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部客戶投訴率率定性非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部管理提升項(xiàng)項(xiàng)目完成成數(shù)量定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部發(fā)外生產(chǎn)質(zhì)質(zhì)量事故故發(fā)生率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部外部產(chǎn)能擴(kuò)擴(kuò)張達(dá)標(biāo)標(biāo)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部發(fā)外物料供供應(yīng)及時(shí)時(shí)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略顧客發(fā)外生產(chǎn)按按時(shí)交貨貨率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能發(fā)外結(jié)算按按時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能統(tǒng)計(jì)報(bào)表及及時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能行政人事工工作及時(shí)時(shí)完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)廠廠務(wù)部印印前平制制戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部產(chǎn)量達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部三期印前產(chǎn)產(chǎn)能達(dá)標(biāo)標(biāo)時(shí)間定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部出版計(jì)劃完完成率率率定性非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部指定印件制制作周期期完成率率定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部質(zhì)量事故發(fā)發(fā)生率（印印前平制制、印前前發(fā)）定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部質(zhì)量損失控控制率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略顧客客戶投訴率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量定量非財(cái)務(wù)短期√√√√√√戰(zhàn)略內(nèi)部勞動(dòng)生產(chǎn)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部設(shè)備保養(yǎng)計(jì)計(jì)劃完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工傷事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能重大安全事事故發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能人為因素設(shè)設(shè)備故障障次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能統(tǒng)計(jì)報(bào)表及及時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能行政人事工工作及時(shí)時(shí)完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)廠廠務(wù)部印印后工藝藝戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部OEE達(dá)標(biāo)標(biāo)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部產(chǎn)量達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略顧客印件計(jì)劃完完成率定性非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部印后工藝車車間質(zhì)量量事故發(fā)發(fā)生率定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部印后工藝車車間質(zhì)量量損失控控制率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部印后工藝車車間客戶戶投訴率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部印后工藝車車間設(shè)備備保養(yǎng)計(jì)計(jì)劃完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工傷事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能重大安全事事故發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能人為因素設(shè)設(shè)備故障障次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能統(tǒng)計(jì)報(bào)表及及時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√職能行政人事工工作及時(shí)時(shí)完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)廠廠務(wù)部定定裝車間間戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部OEE達(dá)標(biāo)標(biāo)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部產(chǎn)量達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略顧客印件按計(jì)劃劃完成率率定性非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部裝訂車間質(zhì)質(zhì)量事故故發(fā)生率率定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部裝訂車間質(zhì)質(zhì)量損失失控制率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略顧客裝訂車間客客戶投訴訴率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部裝訂車間勞勞動(dòng)生產(chǎn)產(chǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部印刷車間設(shè)設(shè)備保養(yǎng)養(yǎng)計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工傷事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能重大安全事事故發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√職能人為因素設(shè)設(shè)備故障障次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能統(tǒng)計(jì)報(bào)表及及時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能行政人事工工作及時(shí)時(shí)完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)廠廠務(wù)部輪輪轉(zhuǎn)中心心戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部綜合OEEE達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部產(chǎn)量達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶輪轉(zhuǎn)印件按按時(shí)交貨貨率定性非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部輪轉(zhuǎn)中心質(zhì)質(zhì)量事故故發(fā)生率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部輪轉(zhuǎn)中心質(zhì)質(zhì)量損失失控制率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶輪轉(zhuǎn)中心客客戶投訴訴率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部輪轉(zhuǎn)中心勞勞動(dòng)生產(chǎn)產(chǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部印刷車間設(shè)設(shè)備保養(yǎng)養(yǎng)計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工傷事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能重大安全事事故發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能人為因素設(shè)設(shè)備故障障次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√職能統(tǒng)計(jì)報(bào)表及及時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能行政人事工工作及時(shí)時(shí)完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)廠廠務(wù)部印印刷車間間戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部OEE達(dá)標(biāo)標(biāo)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部產(chǎn)量達(dá)標(biāo)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶印件按時(shí)送送下序比比率定性非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部印刷車間質(zhì)質(zhì)量事故故發(fā)生率率定量非財(cái)務(wù)短期√√√√√√√戰(zhàn)略內(nèi)部印刷車間質(zhì)質(zhì)量損失失控制率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略客戶印刷車間客客戶投訴訴率定量非財(cái)務(wù)長(zhǎng)期√√√√√戰(zhàn)略內(nèi)部管理及技改改提升項(xiàng)項(xiàng)目完成成數(shù)量定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部印刷車間勞勞動(dòng)生產(chǎn)產(chǎn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部印刷車間設(shè)設(shè)備保養(yǎng)養(yǎng)計(jì)劃完完成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能工傷事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能重大安全事事故發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能人為因素設(shè)設(shè)備故障障次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√職能統(tǒng)計(jì)報(bào)表及及時(shí)完成成率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能行政人事工工作及時(shí)時(shí)完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√中華商務(wù)質(zhì)質(zhì)量部戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略內(nèi)部合格供貨商商評(píng)估有有效率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能發(fā)外生產(chǎn)質(zhì)質(zhì)量損失失扣款實(shí)實(shí)現(xiàn)率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略客戶客戶投訴處處理成功功次數(shù)定性非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略客戶投訴問(wèn)題再再次發(fā)生生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部質(zhì)量事故發(fā)發(fā)生率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部IMS審核核不合格格項(xiàng)次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部重復(fù)質(zhì)量問(wèn)問(wèn)題發(fā)生生次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√戰(zhàn)略內(nèi)部因質(zhì)量問(wèn)題題損失的的金額數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能產(chǎn)品獲獎(jiǎng)次次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略內(nèi)部質(zhì)量標(biāo)準(zhǔn)培培訓(xùn)次數(shù)數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√√戰(zhàn)略內(nèi)部糾正/預(yù)防防措施有有效率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√√戰(zhàn)略內(nèi)部流程優(yōu)化項(xiàng)項(xiàng)目完成成率定量非財(cái)務(wù)短期√√√√√√√√戰(zhàn)略內(nèi)部標(biāo)準(zhǔn)化項(xiàng)目目完成率率定量非財(cái)務(wù)短期√√√√√√√√戰(zhàn)略內(nèi)部質(zhì)量改善活活動(dòng)舉辦辦次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√√職能勞動(dòng)生產(chǎn)率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略客戶樣書(shū)客戶投投訴率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能檢驗(yàn)結(jié)果準(zhǔn)準(zhǔn)確率定量非財(cái)務(wù)長(zhǎng)期√√√√√√職能質(zhì)量報(bào)表數(shù)數(shù)據(jù)按時(shí)時(shí)完成率率定量非財(cái)務(wù)長(zhǎng)期√√√√√√√中華商務(wù)質(zhì)質(zhì)量部品品管科戰(zhàn)略/職能能BSC緯度度衡量指標(biāo)定性/定量量判斷財(cái)務(wù)/非財(cái)財(cái)務(wù)指標(biāo)標(biāo)長(zhǎng)/短判斷斷指標(biāo)評(píng)價(jià)緯緯度結(jié)果戰(zhàn)略關(guān)聯(lián)性性指標(biāo)的可控控性指標(biāo)評(píng)價(jià)是是否簡(jiǎn)易易評(píng)價(jià)是否低低成本指標(biāo)的可實(shí)實(shí)施性指標(biāo)的重要要性考核保留刪除戰(zhàn)略客戶客戶投訴處處理成功功次數(shù)定量非財(cái)務(wù)長(zhǎng)期√√√√√√戰(zhàn)略客戶投訴問(wèn)題再再次發(fā)生生率定量非財(cái)務(wù)長(zhǎng)期