二級寫作第信函市公開課金獎市賽課一等獎?wù)n件

第二章信函信函包含各種類型信件,如邀請信、投訴信、推薦信、介紹信、賀信、感激信等。第1頁

①發(fā)信人地址和寫信日期Heading②收信人地址InsideAddress③稱呼Salutation④信函正文BodyoftheLetter⑤結(jié)尾套語ComplimentaryClose⑥署名Signature⑦附記Postscript(P.S.)(注:正式信函防止使用)

⑧附件Enclosure(Encl:/Enc:)

2.1

英文書信格式第2頁2.2感激信(Letterofthanks)

感激信廣泛應(yīng)用于日常社會交往和商務(wù)活動中.當收到禮品,得到幫助,照料,款待或者祝賀時候,應(yīng)該寫信致謝.第3頁2.2.1寫作指導

1.感激信普通以表示感激之情言語開頭;2.然后要在信中對收到禮品,或者款待了 你主人加以稱賀;3.在結(jié)束時,要向?qū)Ψ浇o予關(guān)心,幫助, 慷慨和禮品表示再次感激.第4頁2.2.2慣用詞匯thankv.感激manythanksfor感激appreciatev.感激，感激appreciationn.gratituden.感激gratefula.感激acknowledgev.答謝enjoyv.喜歡，享受hospitablea.熱情款待hospitalityn.殷勤款待generousa.慷慨大方generosityn.慷慨thoughtful／kinda.考慮周到，好assistancen.幫助complimentv.n.致意、稱贊

第5頁2.2.3慣用句型1.這封短信是要謝謝你邀請我們到你那里去．Thisshortletterisjusttoexpressourappreciationforinvitingusover.2.感激你們熱情款待．我過得非常愉快．

Manythanksforyourhospitality,Ienjoyeditverymuch.3.非常感激你溫馨祝福/問候/贊美。

Thankyousomuchforyourwarmwishes/greetings/compliments.4.這封信是要表示我們對你送禮品深深感激．

Thisistoshowourdeepgratitudeforyourgift.5.我由衷地／真誠地感激你漂亮禮品．

Isincerely/trulyappreciateyournicepresent.第6頁對款待和禮品進行描述6.我們從來沒有玩得這么開心過.Wehaveneverhadsomuchfun.7.晚餐美味可口，談話也很愉快，我們玩得很盡興．Weenjoyedthedeliciousdinneranddelightful conversationverymuch.8.你真摯接待和熱情款待讓我以為象在自己家一樣Yourcordialreceptionandhospitalitymade mefeelathome.9.那真是難忘一晚．Itwasanighttoremember．第7頁10.

你送禮品是我擁有最寶貴禮品．YourgiftisthemostpreciousonethatIhave.11.你送花讓我好高興．Theflowersyousenthavegivenmeso muchjoy/cheer/pleasure.12.你送漂亮花瓶正是我想要．ThebeautifulvaseyougaveisjustwhatI want.13.在選禮品上，你真是個天才．Youarereallyageniusinselectinggift.第8頁14.我將把花瓶放在桌子中央，讓它成為最好桌 子最好裝飾品．Iwillputthevaseonthecenterofthetable andmakeitawonderfuldecoration.最終再次表示感激15.你真是慷慨，邀請我們到你家去．再次表 示我們感激．Itwasgenerousofyoutoinviteusover. Thanksagain.第9頁16.希望我們很快就能邀請你到我們家來．Wehopewecanhaveyouovertoourhousesoon.17.請接收我對你熱情款待謝意．Pleaseacceptmymanythanksforyourhospitality.18.再次表示感激,我們期待能早日見到你．Thanksagain.Wearelookingforwardtomeetingyousoon.19.你禮品對我意義重大．Yourgiftwillgoalongway.20.我將永遠珍藏你送精美禮品．I’lltreasureyourfantasticgiftforever.第10頁SampleReading要求：依據(jù)下文撰寫一篇感激信

邁克３月５日受邀到馬麗家參加宴會，請代邁克象馬麗寫一封感激信．第11頁

March6thDearMary:Iwouldliketoexpressmydeepthanksforyourkindinvitationlastnight.Ireallyenjoyedthedinnerandhadagoodtimeinyourhouse.Thefoodyoumadeisdelicious,Ihaveneverhadsuchnicedinner.Inyourhouse,Ialsometmanyoldgoodfriends,wehaddelightfulconversation.Andyourcordialreceptionandhospitalitymademefeelathome.Itwasamemorablenightforme.Itwassogenerousofyoutoinvitemeovertohavedinner,manythanksagain.IhopeIcaninviteyouovertomyhousesoon.Yourssincerely,Mike

第12頁練習寫作要求:撰寫一篇感激信3月10日是李芳生日,他收到了好朋友周明送花瓶一個,請?zhí)胬罘枷蛑苊鲗懸环飧屑ば?第13頁

March11thDearZhouMing:Itwasverykindofyoutoremembermybirthday.AndIthankyoufromthebottomofmyheart.Totellthetruth,Ithoughtyouhadforgottenmybirthday.Butyourgiftwillalwaysremindmeofourfriendship.Thevaseyousentbroughtmealotofjoy.ItwasjustwhatIwant.AndwhenIputitonmybookshelf,Ifoundtheygoperfectwell.Youareageniusinselectinggift.Ireallyappreciateit,andIwilltreasureitforever.Pleaseacceptmysincerethanks.Yours,LiFang第14頁2.3投訴信Letterofcomplaint在日常生活中，消費者買到劣質(zhì)、假冒商品或服務(wù)人員態(tài)度粗暴時，寫一封投訴信是處理這類問題第一步。注意事項：應(yīng)客觀講述實際情況；言辭盡可能冷靜理智，并表現(xiàn)出文明禮貌。第15頁2.3.1投訴信包含內(nèi)容寫信目標：應(yīng)開門見山提出投訴內(nèi)容。事情經(jīng)過：客觀描述事情原委，絕不能杜撰或歪曲事實。造成影響：可寫明此次事件對其企業(yè)以及對于作者造成不良影響。賠償要求：就寫明正當合理賠償要求，或深入要采取行動。第16頁2.3.2慣用詞或短語complainv.埋怨，投訴plainabout/of投訴，埋怨……makeacomplaintabout提出投訴concerningadj.相關(guān)withreferenceto關(guān)于goodsn.貨物servicen.服務(wù)qualityn.質(zhì)量defectn.缺點，不足之處flawn.缺點faultn.錯誤，差錯delayn.&v.延誤，延遲第17頁hurtv.傷害endangerv.危害，危及inconveniencen.不方便trouble麻煩loss損失damage破壞solvetheproblem處理問題apologizev.道歉lookinto調(diào)查takelegal/immediateactions采取法律行動/馬上采取行動claim/demandarefund要求退款compensatefor賠償exchangefor更換第18頁2.3.3慣用句型1.我方寫信投訴……Iamwritingtocomplain/makeacomplaintabout…(e.g.)我方寫信投訴貨號為14478裝運。IamwritingtocomplainabouttheshipmentofourOrderNo.14478.2.我方對你方提供服務(wù)深感不滿。Wearefarfromsatisfiedwiththeserviceyouoffer.3.我認為以上所述僅是貴店服務(wù)欠佳一部分Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.4.貴店店員愚蠢行為只會傷害貴店真誠用戶。Yourassistants’foolishactionscouldwellcontributetohurtinggenuine/sincerecustomerstoyourstore.第19頁5.在此提請貴店注意對用戶服務(wù)態(tài)度。BywritingyouthisletterIonlymeanthat/HereIwanttoremindyouthatyoushouldpayattentiontoyourserviceattitudeforyourcustomers.6.打開包裝時，原本我要…A…變成了…B…Onunpackingthem/openingthepackages,IfoundthatBhadbeensent,insteadofAaskedfor.(e.g.)但當我打開包裝時發(fā)覺，原本我要輕質(zhì)松木餐桌（lightpine-finishedtable)變成了18張重質(zhì)紅木(heavymahogany-finished)餐桌.ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.第20頁7.這種貴得多產(chǎn)品在這有沒有市場真是值得懷疑。ItisdoubtfulthatIwillbeabletofindamarketformoreexpensiveproducts.8.我還是堅持要原來訂貨。Istillhavefirmordersforthegoodsaskedfor.Istillfirmlyrequestthegoodsaskedfor.9.你方可否盡快派人送來并帶回錯發(fā)商品?Wouldyousendsomeoneassoonaspossibleandatthesametimepickupthewronglydeliveredgoods?10.我相信你會認真對待我投訴。Itrustyouwilltakemycomplaintsseriously.第21頁11.我希望在月底處理此事。Iwouldliketogetthismattersettledbytheendofthismonth.12.假如你能……我將非常感激。Iwouldappreciateitverymuchifyoucould…13.我希望你們能為因延誤送貨造成任何損失而采取正當行動去追究。Ihopeyoucantakelegalactionsforanylosscausedbythislatedelivery.第22頁samplewriting確定一封投訴信：寫信人：Bruce收信人:Mr.Oliver寫信時間：2月３日投訴內(nèi)容：貨號175418張餐桌送錯了型號。Bruce按照目錄號碼GR272訂購１８張輕質(zhì)松木餐桌，因為工作人員失誤而錯發(fā)了重質(zhì)紅木（heavymahogany-finished)餐桌。Bruce用戶多數(shù)收入中等，住在窄小公寓里，買不起這么貴且大紅木餐桌。第23頁3rdFebruary，DearMr.Oliver,IamwritingtoyouwithreferencetomyorderNo.1754of18diningtablesfromyourcatalogueNo.GR272.wereceivedtheconsignment(托運貨物）fromyouyesterday．ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.第24頁Asmostofmycustomersliveinsmallflatsearningamoderateincome，itisdoubtfulthatIwillbeabletofindamarketfortheselarger,moreexpensiveproducts.Istillhavefirmordersforthegoodsaskedfor.Wouldyousendsomeoneassoonaspossible,andatthesametimepickupthewronglydeliveredgoods?Thankyouforyourcooperation.Yourssincerely,Bruce第25頁練習寫作寫信人：Mr.RobertSteinbeck收信人：店方寫信時間：３月３１日投訴內(nèi)容：店員接待用戶怠慢，顯得很不耐煩待客粗暴，出語傷人。希望店方本著用戶至上理念，注意改進用戶服務(wù)態(tài)度。第26頁March31,DearSir/Madam,I’mwritingtomakeacomplaintaboutyourshopassistants’attitudetowardstheircustomers.Whenwewereshoppingtheotherdayinyourdepartmentstore,yourassistantdidn’tcomeuntilwecalledseveraltimes.Thewomanassistantshowedimpatiencebeforewemadeourdecisiononwhattobuy.Andwhat’smore,sheevencalleduglynameswhenwedecidednottobuythings.第27頁Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.BywritingyourthisletterIonlymeanthatyoushouldpayattentiontoyourserviceforyourcustomers.Yoursfaithfully,Mr.RobertSteinbeck第28頁2.4邀請函2.4.1寫作指導①禮貌，友好地發(fā)出邀請②清楚寫明活動時間和地點

假如對被邀請人有特殊要求，也要寫明．③結(jié)尾時表示希望對方接收邀請④假如要求對方回復，請注明

第29頁2.4.2慣用詞匯晚宴舞會dinnerdance(part)聚會(非正式）get-together社交聚會socialreunion自助餐buffet野餐picnic午宴luncheon招待會reception宴會banquet雞尾酒會cocktailparty宴會dinnerparty茶會teaparty生日聚會birthdayparty舞會danceparty化裝舞會masquerade社交聚會socialreunion開幕式openingceremony婚禮儀式weddingceremony５０周年結(jié)婚慶典thefiftiethweddinganniversary１０周年成立慶典thetenthanniversaryofthefounding出席presence陪同company請回復R.S.V.P.第30頁2.4.3句型結(jié)構(gòu)(一）禮貌，友好地發(fā)出邀請１.Wouldyoucare(like)to….?你愿意．．．嗎？（練）你愿意參加我們小宴會嗎？Wouldyoucaretojoinourlittleparty?2.We’rehaving…我們將舉行／舉行．．．．（練）下周日在我們家將舉行個聚會．We’rehavingaget-togetherinourhousenextSunday.第31頁3.Ifyouhavenootherplans…,I’dliketo inviteyou….假如你沒有其它計劃話，我想邀你．．（練）假如８月２日星期五你沒有其它計劃 話，我想邀請你共進午餐．IfyouhavenootherplansonFriday,August2nd,we’dliketoinviteyouforlunch.4.Iwonderifyouwouldbeabletodo...不知你..能否…(練)不知你明天能否來和我們一起共進晚餐.Iwonderifyouwouldbeabletojoinusfordinnertomorrowevening.

第32頁練習1.６月５日你能來和我們一起品茗嗎？CanyoujoinusforteaonthefifthofJune?2.你愿意在周六晚上來參加我們自助式晚餐嗎？Wouldyoucaretocometoourbuffetsupper(dinner)onSaturdayevening?3.我們想邀請你和我們一起春游野餐．We’dliketoinviteyoutoaspringpicnicwithus第33頁4.假如３月１０號星期五你沒有其它計劃話，我想邀請你來參加在我家舉行舞會．IfyouhavenootherplansonFriday,Marchthetenth,I’dliketoinviteyoutojointhedancepartyinmyhouse.5.假如你能來參加我們開幕式，我們將不勝榮幸．Itwouldbeagreathonortousifyoucanattendtheopeningceremony.6.不知你下周日能否來參加我婚禮？IwonderifyouwouldbeabletocometomymarriagenextSunday.7.我們學校將在５月８日舉行成立十周年慶典OurschoolishavingthetenthanniversaryofthefoundingonMaytheeighth.

第34頁（二）清楚寫明活動時間，地點１）相關(guān)月日寫法＊５月５日Maythefifth/thefifthofMay/May52)相關(guān)月日和星期，普通星期在前，月日在后＊７月２０日星期一onMonday,Julythetwentieth第35頁3) 相關(guān)月日，星期和時刻，時刻能夠在最前面，也可 以在最終面．＊１０月六日星期三下午７：３０at7:30p.m.,onWednesday,October6onWednesday,October6,at7:30p.m.練習我和馬利將于８月２日星期六晚上６點邀請一些朋友過來吃晚飯．MaryandIwouldliketoinvitesomefriendstocomeforsupperat６p.m.,onSaturday,August2.第36頁（三）表示希望對方接收邀請1.Ishallbeveryglad/pleasedif…假如．．，我將非常高興．（練）假如你能來參加我生日聚會，我將非常高興．Ishallbeverypleasedifyoucancometomybirthdayparty.2.Itwouldbeanhonortousifyouwould…假如你能．．，我們將不勝榮幸．（練）假如你能接收我們邀請，我們將不勝榮幸．Itwouldbeanhonortousifyouwouldacceptourinvitation.第37頁請接收我們熱情歡迎和真摯邀請．Pleaseacceptourwarmwelcomeandsincereinvitation.4.我真心地邀請你來參加我們活動．Icordiallyinviteyoutojoinus.5.聚會是缺不了你．Thepartywouldn’tbecompletewithoutyou.6.我們大家都希望你能來．Weareallhopingyoucancome.第38頁(四）假如希望對方回復，請注明1.能夠在結(jié)束信時以句子形式注明．請您盡早與我們聯(lián)絡(luò)，并通知你能否來．Pleaseletusknowassoonaspossiblewhetheryoucancomeornot.2.也能夠在信紙左下角注明R.S.V.P.(請回復）第39頁(五)回復邀請函1.非常榮幸地接收關(guān)于…邀請…acceptwithpleasurethekindinvitationof…2.我們很榮幸地…It’llbeourpleasureto…3.很抱歉因為…我們不能接收…邀請…regretthatweareunabletoaccept…owingto…4.我不能參加…了,請接收我真誠歉意.Pleaseacceptmysincereregretsfornotbeingabletojoin…第40頁SampleReading說明：替馬利給簡寫一封邀請信，邀請她過來參加馬利５月１８號星期三生日聚會．在信中寫明馬利希望她能早點到來幫忙弄裝飾，并帶上一禮品，在聚會上會互贈禮品．第41頁

May13,DearJane,It’smybirthdaynextWednesday,Maytheeighteenth.Iwouldliketoinviteyoutomybirthdaypartyinmyhouse.Itstartsatthreeo’clockintheafternoon.RebeccaandIrenearegoingtomakeabirthdaycakeinmyhouseandtheywillcomeinthemorning.Canyoucomeearlytooandhelpputupthedecoration?Aftertheteaparty,wearegoingtoexchangepresents.Willyoubringonealongwithyouwhenyoucome?Wehaven’tseeneachotherforalongtime.Weareallhopingyoucancome.Thepartywon’tbecompletewithoutyou.Yourssincerely,Mary第42頁練習寫作說明：寫信人：Karl收信人：Mark邀請Mark于７月２０號那天一起去ParkBeach海灘邊野餐，順便讓他帶上網(wǎng)球拍(racket)打網(wǎng)球.第43頁July15th,DearMark,Ihopeyoudon’thaveanyplansonthetwentiethofJuly,becausewe’dlikeyouinviteyoutospenditwithusatParkBeach.Theoceanisquitebeautifulatthistimeoftheyear.Andwearehavingapicnictoo.Besidesitisagoodchanceforustogettogether.Therehasbeensometimesincewemetlasttime.TheTurnerswillalsogothere.JackandSkipbothwouldliketoplayagameoftenniswithyou,sobesuretobringyourtennisracket.I’msurewewillhaveawonderfultimethere.Besuretoletusknowifyoucancome.We’realllookingforwardtoseeingyouagain.Sincerelyyours, Karl