管理英語4-國家開放大學(xué)電大學(xué)習(xí)網(wǎng)形考作業(yè)題目答案

管理英語4（科目代碼：04020）一、單選題Isitpossibleforyoutoworkouttheplantonight? I'lldothat.Ithinkso.I'dloveto.正確答案：BIthinkthingshavebeenabitdifficultforusthelastcoupleofmonths.— .We'vebeenworkinghard,butstillgettingbehind.You'rerightI'mafraidIdon'tthinkso正確答案：AThisprojectistoobigformetofinishontime. PleasedomeafavorThatisadaydreamI'llgiveyouahand正確答案：CCouldyougiveusaspeechonmanagementfunctionssomedaythisweek? That'agoodideaNo,IalreadyhaveplansI'dloveto,butI'mbusythisweek正確答案：CWecouldletsomeofthestaffworkfromhome. ?That'sagoodidea.DoyouhaveanygoodideasWhatdoyouthinkofitIsthereanythingelse正確答案：BTheresponsibilitiesinhandbook thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.implyindicateinterrupt正確答案：BAT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere tobepromotedintomanagementjobs.morelikelymorelikemoreunlikely正確答案：A hisangertheemployeescalledhimMr.Thunder;buttheylovedhim.DuetoInspiteofBecause正確答案：ASupervisorsshould theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.enableengageencourage正確答案：BEventhebestcontinuallyseekwaysto theirskills.sharpsharpenersharpen正確答案：C managersspendmostoftheirtimeinface-to-facecontactwithothers,buttheyspendmuchofitobtainingandsharinginformation.NotonlyDonotonlyNotonlydo正確答案：C CEOsspendplanning,themoreprofitabletheircompaniesare.ThemoretimeThemoreThelesstime正確答案：AThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom onthemanagerofyourlocalWendy'srestaurant.thesethosewhich正確答案：BItisthroughenthusiasmandquietintensity wetransformcreativityandvisionintothetechnologies.that/which正確答案：ATheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions employthebestpossibleworkers.howtoonwhattoonhowto正確答案：C—Howdidyourmeetinggoyesterday? actually,itwasreallyfrustrating.NotsogoodVerygoodNothingspecial正確答案：AWillyougoonapicnicwithustomorrow? Yes,butI'llhaveEnglishclassesSorry,IhaveanappointmentwithDrBrownI'mafraidIhavenoidea正確答案：C—Howcanyouexplainthelatestsituation?— Iknowitisallmyfault.SorryExcusemeI'mafraid正確答案：AIfyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?— butIthinkyoumightneedtochangeyourapproachsomewhat.IamnotsureIcanseethatIknowthat正確答案：B— identifytheproblemsthathavebeenoccurring?—Well,asyouknowtheproblemswehadwithGarycausedalotoffrictionamongtheteam.WhatwouldyouWillyouAreyouableto正確答案：CWhowas themeeting?chairingleadingcharging正確答案：AEverytimeItriedtosaysomething,hewould tosomethingelse.moveoffmoveonmoveover正確答案：BWhatyouneedtodoistokeepthingsshortandsweet,justthe .questionstopicshighlights正確答案：CIthinktheprimary factoristhere'sbeensomuchabsencelately.contributingcausingaffecting正確答案：AHe'sleftnow,butproductivityhasn't thatmuch.carriedoncaughtuppickedup正確答案：CEffectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms colleaguesandcustomerscangraspandactupon.whenthatwho正確答案：BIntoday'senvironment, peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.wherewhenwhile正確答案：AWhenthemessagefinallyreachedtheCommandCenter;it "mutated"tcbecome—"Sendthreeandfour-pence,we'regoingtoadance."washadhave正確答案：BIfdemandisrisingbutthefirm fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.hasbeensufferingisgoingtosufferissuffering正確答案：CCreativity,especially whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.thatthose/正確答案：ACouldIborrowyouriPadforafewhours? Yes,youcan.Sure,hereyouare.Enjoyyourtime.Itdoesn'tmatter.正確答案：BIamsorryforwhatIhavesaidtoyou. Noproblem.I'msureaboutthat.Don'tthinkanymoreaboutit.正確答案：C— I'dliketohavethisfilmdeveloped.What'sit?MayIhelpyou?Whatdoyouwant?正確答案：BWillyouhelpmearrangeameetingwithMr.Brown,please? No,noway.No,Ican't.SorryIcan't.Ihavetofinishmyprojectrightnow.正確答案：CWhatareyourteammateslike? Theyareallwarmheartedandhelpful.Theyalllikesportsandgames.Theyareallgoodfriends.正確答案：AIbelievethatIhavealottocontribute ateamenvironment,andamcomfortableinbothleadershipandplayerroles.towithfor正確答案：AIliketothink .Iamalwaystheonefindingnewwaystoasituationorchallenge.insideoftheboxoftheboxoutsideofthebox正確答案：CIhavebeenveryluckytohavehad managersduringmycareersofar.terrificterribleterrifying正確答案：AHowdoyougetyourmembersto asateam?pullapartpulluppulltogether正確答案：CTeammembersare asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.treatedviewedknown正確答案：BTheteamcreatesanenvironment peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.thatwhichinwhich正確答案：CThemajorityoftheseteamchallenges anywhere.candeliveraredeliveredcanbedelivered正確答案：CRegularandconcretefeedbackisimportant whoisnotperforminguptoherpotential.whentodealwithaworkerwhendealingwithaworkerwhendealtwithaworker正確答案：BIfItakethetimetotalkwithmymanageratthebeginningofaproject,we offtoagreatstartonthesamepage.cangethavegotget正確答案：AInhighschool,Iamequallycomfortable asamemberofateamandindependently.toworkworkingwork正確答案：BWow!Thisisafantasticproject!I'veneverknownyou'resocreative. Don'tmentionit.Great,IdaretosayIamatalent.Thanksforyourcompliments.正確答案：C Youmightaswellwriteathanks-note.Howdoyouliketherewards?Whatdoyoudowiththerewards?Couldyousuggestsomewaysoftherewards?正確答案：CDoyoumindifIusevoucherstospendinarestaurant? Yes,please.Notatall.Goahead.No,thankyou.正確答案：BYou'dbetternotpushyourselftoohard.Youcanasktheteamandlisten. Youareright.No,wecan'tdothat.Ithinkitwillkillourtime.正確答案：A—CanIgetyouacoupleoftea? That'sveryniceofyouWithpleasureYoucan,please正確答案：ASelf-esteemneedsmightincludethe fromaworkplace.rewardsrewardedrewarded正確答案：ALearningnewthingshasalwaysbeenagreat forme.motivatormotivatemotivation正確答案：A thejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.DespiteofRegardlessRegardlessof正確答案：CAnappreciatedgiftandthegestureofprovidingitwill yourcoworker'sday.lookuplightupliftto正確答案：BTheleader atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.exceedsexcellentexcels正確答案：CFifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeel thecompanycaredaboutthemandtheirwell-being.asifeveniflike正確答案：AIthinkabigpartofitis weknowhowtohavefunonthejob.thatwhichwhy正確答案：ACompaniesare interestedinyoursoftskills theyareinyourhardskills.so...that...as...as...not...until...正確答案：B clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.BeabletoBeingableBeingableto正確答案：CAlltheteammemberstriedtheirbest.Welostthegame, .howeverthereforesince正確答案：AHaven'tseenyouforages.Whatareyoubusydoingnow? YesJongtimenosee.Yeah,thanksforcoming.Iamworkingparttimeinabookstore.正確答案：COver-the-top?Youmean... Well,sometimesyourco-workersfeelthatyouaretooloud.No,Idon't.C.Thanksalot.正確答案：ADoyouknowwhereIcanrepairmymotorcar? It'scheaptorepairamotorcar.Aroundthestreetcorner.Youdrivetoofasttodamageit.正確答案：BIthinkIhavemadeagreatmistake. Idon'tthinkso.Youreallymadeanerror.Idon'tthinkso.It'sreallyterrible.Idon'tthinkso.It'snotyourfault.正確答案：CWhydidn'tyoucometomybirthdaypartyyesterday? Excuseme,myfriendsentmeaflower.Sorry,butmywifehadacaraccident.Fine,Inevergotobirthdayparties.正確答案：BTheworkmenwantto thenumberofworkinghoursandtoincreasepay.deletedecreasedepress正確答案：BGoodwork goodpay.deservesrequestsdeserts正確答案：AAchild'scharacterisgreatlyinfluencedbyhishome .caseenvironmentsituation正確答案：BAtarough ,wewilltakeanotherfourweekstofinishthisplan.estimatevalueaccount正確答案：APleaseaskthesolicitorwhathis wouldbetotakethecasetocourt.farefeesalary正確答案：正確答案：C正確答案：BWendysuggeststhatwe tomorrow.shallgoshouldgowillgo正確答案：BLindawalkedatthehead, byhercolleagues.followedfollowingtofollow正確答案：AMyleathershoescostme thelastpairsIbought.threetimesasthreetimeasthreetimesasmuchas正確答案：CWithouthisassistance,I theresearchlastmonth.wouldnothavecompletedcouldnotfinishshouldnotfinish正確答案：ATheyhavecometotheconclusion thiswinterwillbeevencolderthanbefore.thatforwhich正確答案：ADon'tworry,Mum.Thedoctorsaiditwasonlyacommoncold. !I'lltellDadthere'snothingserious.WhatareliefHowsurprisingI'msosorry正確答案：AWhichofthesehatsdoyouwant? .Eitherwilldo.Idon'tmindNoproblemGoahead正確答案：A—I'mgoingtoBeijingforafewdays. .IwishIcouldgowithyou.Itdoesn'tmatterForgetitIreallyenvyyouCanIhavethreedaysoffnextweek,Mr.Smith? .Icanmanagewithoutyou.I'mafraidnotOfcourseItdepends正確答案：BIfyoudon'tbelieveinyourself,nooneelsewill. .Confidenceisreallyimportant.That'snotthepointIdon'tthinksoIcouldn'tagreemore正確答案：C thedeepeningofChina'seconomicreforms,thereisgreatercooperationandinterdependencebetweentheprivateandthepublicsector.WithAswellasForthesakeof正確答案：ARedundancyhappenswhenemployeesneedto theirworkforce.Andasaresult,someonegetsdismissedfromwork.reformreproducereduce正確答案：CTobuildthereservoir（水庫），thousandsofpeoplehavetobe .relocatedrepeatedreopened正確答案：ATheydependoneachothertosurvive.Inotherwords,theyare forerwoveninterdependentinternational正確答案：BSheisveryadaptiveandsoonadapted tothecampuslife.withtoas正確答案：BThereisno thefactthatheisthebeststudentintheclass.denydeniesdenyingAll glitters（閃閃發(fā)光）isnotgold.thatwhichwhat正確答案：AOnhearingthenewsof themajorexamagain,thegirlburstintotears.herhavingfailedshefailedherbeingfailed正確答案：AHeorderedthatnothing untilthepolicearrived.wastouchedshouldbetouchedhadbeentouched正確答案：BBytheendoftheyeaothesalesplanforthenextyear .willbemadewillhavebeenmadehavebeenmade正確答案：BTerriblysorrytointerrupt,butmayIuseyourdictionary?Yes, .ofcourseitdoesn'tmatternohurry正確答案：ASorryforbeinglate.Ishouldhavecalledyouearlier.— .I'vejustarrivedThat'snotroubleYouarewelcomeThat'sallright正確答案：CThetripoughtnottotakemorethananhour. .Itisatleasttwohours.IguesssoYoumustbejokingItdepends正確答案：BHaveyoualreadypaid?What'smyshareofthebill? .Itwasn'tverymuch.It'smyshareNoneofyourbusinessDon'tworryaboutitTheAutoShowintheCityStadiumhasbeencanceled.Oh,no! Whatapity!Itdoesn'tmatter!It'snotinterestingatall!正確答案：AAfterdaysofinvestigation,thepolicewere reality.lookingintoapproachingfinding正確答案：BWhatcanweexpect him?infromon正確答案：BAnagreementwasreachedonthe ofmutualrespectandmutualinterest.basicbasebasis正確答案：CAllthe guestsareseatedinthefrontrow.distinguishingextinguishingdistinguished正確答案：CTheireconomyisexport .orientedorientatingorientation正確答案： thereissmoke,thereisfire.IfWhenWhere正確答案：AThereason hewasabsentfromclassyesterdaywasthathewasillandhospitalized.forwhythat正確答案：C onthehilltop,youcouldenjoythesceneryofthecitybathedinthesun.StandingStandStood正確答案：A theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.GivenGivingGave正確答案：ACompared English,Chineseisgenerallybelievedtobemoredifficulttolearn.withfromagainst正確答案：A—It'saboutasuccessfulbusinessman'smanagementexperience,isn'tit? Mypleasure!That'sright!It'suptoyou!正確答案：B —ActuallyIpreferworkingonmyown.CouldIusethisdictionary?MayIopenthewindowtoletinsomefreshair?Doyoupreferteamworkorworkingindividually?正確答案：C—Scott,I'dliketohaveyouropinionsaboutmywrittenreport.— ButIhaveonesuggestion.That'sagoodidea.Youaretoomodest.Itlooksfinetome.正確答案：CI'dlikeawake-upcallat7:00a.m.,please!OK Youwillcertainlymakeit.I'llmakesureyougetone.justdowhatyoulike.正確答案：BYouhavetobelieveinyourself.Nooneelsewill,ifyoudon't. Confidenceisreallyimportant.It'snotmycupoftea.Idon'tthinkso.Icouldn'tagreemore.正確答案：CWe withachievement.doneareobsessedcatchup正確答案：BWeneed communicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.outstandingplaingeneral正確答案：Aplease yourhandifyouhaveanyquestionatall.raiserisearise正確答案：AHowdoweexpecttocompetewithacompanythathassuchahuge andhugeresources?recommendationreductionreputation正確答案：CWhenpeoplearesurroundedby communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryplicatedconstantcorporate正確答案：B wecan'tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.ThereforeButAlthough正確答案：CThekey successfulimplementationisclearlycommunicatingthestrategytothewholecompany.TOC\o"1-5"\h\ztoinof正確答案：AThisistheman lastnight.whomIsawhimwhomIsawwhatIsaw正確答案：BWhoshouldberesponsiblefortheaccident?Theboss,nottheworkers.Theyjustcarriedouttheorder .asaretoldastoldastheytold正確答案：BHewillwritetomeassoonashe home.willhavereturnedreturnswillreturn正確答案：B二、聽力理解：聽錄音，選擇最佳答案1.請聽錄音：unitltl.mp300:00/02:27操作提示：通過下拉選項(xiàng)框，選擇答案。WhatkindofroleisMelindatakingonforherjob? 1 HRmanager.Projectmanager.Projectcoordinator.HowlongwillMelindabetrainedforhernewrole? 2 Onemonth.Halfamonth.Oneyear.HowoftenshouldMelindareporttotheboardontheprogressoftheproject? 3Onceamonth.Twiceamonth.Onceaweek.WhatkindofcontractcanMelindasignwithoutsidecontractors?4Permanentworkercontract.Standardtemporary-workercontract.Standardindustrycontract.WhichonedoesNOTbelongtoMelinda'sresponsibilities?5Formulatetheindustrystandardofpayment.Manageandcoordinateherprojectteam.Reporttheprojectprogresstotheboard.(1)TOC\o"1-5"\h\zABC正確答案：C⑵A.AB.B正確答案：B(3)ATOC\o"1-5"\h\zBC正確答案：A⑷ABC正確答案：B⑸ABC正確答案：A2.請聽錄音：unit4tl.mp300:00/02:23操作提示：正確選“T”，錯(cuò)誤選“F”oHumanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.1BradfromhumanresourcessupportsScott'sidea.2CarlottaisthemanagerofHRD.3Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.4Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.5(1)A.TB.F正確答案：B⑵A.TB.F正確答案：A⑶TF正確答案：B⑷A.TB.F正確答案：B⑸A.TB.F正確答案：A3.請聽錄音：unit7tl.mp300:00/02:29操作提示：正確選“T”，錯(cuò)誤選“F”oTwodifferentcorporateculturesarediscussedinthedialog.]Melinda'scompanyalsohasacreativeculture.2AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.3Inacreativecultureteamworkisnotencouraged.4Acreativecultureisbetterthanacollaborativeculture.5(1)A.TB.F正確答案：A⑵TF正確答案：B(3)A.TB.F正確答案：A⑷TOC\o"1-5"\h\zTF正確答案：B⑸TF正確答案：B三、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤1.WhoKilledNokia?Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyranidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn'tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple'sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribedas"extremelytemperamental"andtheyregularlyshoutedatpeople**atthetopoftheirlungsM.Itwasverydifficulttotellthemthingstheydidn'twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Tbpmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat"youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork."Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正確選T,錯(cuò)誤選F。NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple._1_Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.2Nokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.3MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.4Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.5(1)TOC\o"1-5"\h\zTF正確答案：B⑵TF正確答案：B⑶A.TB.F正確答案：A⑷TF正確答案：B⑸A.TB.F正確答案：A2.HabitsofHighlyEffectiveCommunicatorsIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear;credibleandauthenticway?Hereare5essentialcommunicationoracticesofeffectiveleaders:Mindthesay-dogap.Trustisthebedrockofeffectiveleadership-yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically-seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正確選T,錯(cuò)誤選F。Communicationandleadershipdon'talwaysgohandinhand.1Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.2Usingtechnicaljargonmakesaleaderconvincing.3Communicatingsincerelyisalwaysthebest.45.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeopleresllythink.5(1)TOC\o"1-5"\h\zTF正確答案：B⑵TF正確答案：B(3)TF正確答案：B⑷A.TB.F正確答案：A⑸A.TB.F正確答案：A3.TipsforTeamBuildingWhenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby"retreating**asagroupforacoupleofdayseachyeaoinsteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.Buildfunandsharedoccasionsintotheorganization'sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.,Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother;sharedetailsabouteachotherslives,andhavealaughtogether.?Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正確選T,錯(cuò)誤選F。Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.1Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.2"Retreat"inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.3Icebreakingmotivatesteammemberscompetewitheachother.4Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.5(1)A.TB.F正確答案：A⑵TOC\o"1-5"\h\zTF正確答案：B(3)TF正確答案：B(4)A.TB.F正確答案：B⑸TF正確答案：ATheRightWaytoMotivateEmployeesIt'simportantforaCEOtobepassionateandenthusiastic,butthere'salineofprofessionalismthatmustalwaysbemaintained.AccordingtoareportfromthetechnologywebsiteVentureBeat,PayPalCEODavidMarcuswroteacriticallettertohisemployeesblamingthemfornotusingPayPalproductsandencouragingthemtoleaveiftheydidn'thavethepassiontousetheproductstheyworkfor.Accordingtothewebsite,partoftheleakedletterreads:"It'sbeenbroughttomyattentionthatwhentestingpayingwithmobileatCafe17lastweek,someofyourefusedtoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.That'sunacceptabletome,andtherestofmyteam,everyoneatPayPalshoulduseourproductswhereavailable.That'stheonlywaywecanmakethembettecandbetter/"Inclosing,ifyouareoneofthefolkswhorefusedtoinstallthePayPalapporifyoucan'trememberyourPayPalpassword,doyourselfafavor,goandfindsomethingthatwillconnectwithyourheartandmindelsewhere.nWhilenotobviousatfirst,theletterrevealsaproblemofmoraleandcultureatPayPal.Asanexecutive,youcertainlywantyouremployeestouseandpromoteyourproducts.However,whenfacedwithasituationwherestaffisn'tembracingwhattheymake,youneedtoinvestigatetherootoftheproblem-notthreaten.Whenfacedwithinternalproblems,goodexecutivesstartbyasking"why".Theyreachouttotheirexecutiveteamfirstandthentotheentirestafftofindtherootofaproblemandhowtofixit.Sendingoutaone-sidednoteabouttheproblemisnotleading,it'sretreating.Leadershipstartsbylistening.Goodexecutivesneedtogetoutamongthestaffandaskquestionsandlistenwithoutjudgmentorreaction.ThefactthatcompanyemployeesarenotembracingandusingitsproductsisafailureofleadershipthatMarcusneedstoaddressbyselfreflection.Attheendoftheday,ifhisemployeeshavetobeforcedtousetheapp,howcanheexpectconsumerstowanttowillinglypaytouseit?Marcusshouldhavefocusedonthreequestions:Whyareyounotusingtheapp?Whatisitthatwecandotoensureyouuseourapp?Whatdoyouneedfromme?操作提示：正確選T,錯(cuò)誤選F。ACEOonlyneedstobepassionateandenthusiastic.]ItisnotprofessionalthatPayPalCEOblameshisemployeesnottousePayPalorforgetPayPalpasswords.