國(guó)開(kāi)電大《管理英語(yǔ)4》單元自測(cè)2形考任務(wù)試題國(guó)家開(kāi)放大學(xué)答案

國(guó)家開(kāi)放大學(xué)《管理英語(yǔ)4》形考任務(wù)單元自測(cè)2試題答案一、選擇填空題（每題10分，共5題目：—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.:Iamnotsure;Icanseethat;Iknowthat題目：—Willyougoonapicnicwithustomorrow?—____________________.:Yes,butI'llhaveEnglishclasses;Sorry,IhaveanappointmentwithDr.Brown;I'mafraidIhavenoidea題目：—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.:Whatwouldyou;Willyou;Areyouableto題目：Creativity,especially__________whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.:that;those;/題目：EverytimeItriedtosaysomething,hewould______tosomethingelse.:moveoff;moveon;moveover題目：He'sleftnow,butproductivityhasn't______thatmuch.:carriedon;caughtup;pickedup題目：—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.:Sorry;Excuseme;I'mafraid題目：—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.:Notsogood;Verygood;Nothingspecial題目：Ithinktheprimary______factoristhere'sbeensomuchabsencelately.:contributing;causing;affecting題目：Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.:hasbeensuffering;isgoingtosuffer;issuffering題目：Intoday'senvironment,__________peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.:where;when;while題目：Whatyouneedtodoistokeepthingsshortandsweet,justthe______.:questions;topics;highlights題目：WhenthemessagefinallyreachedtheCommandCenter,it__________mutatedtobecome—Sendthreeandfour-pence,we'regoingtoadance.:was;had;have題目：Whowas______themeeting？:chairing;leading;charging二、完型填空（共50分）操作提示：通過(guò)下拉選項(xiàng)框選擇正確的詞匯。WHATWEHAVEHERE:AFAILURETOCOMMUNICATEItisthe{weirder;weirdest;weird}thing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay{connecting;connected;toconnect}—withanyone.Shouldyou{shoot;mail;give}offanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeof{uncountable;countable;countless}communicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered{out;away;within}oforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50HABITSOFHIGHLYEFFECTIVECOMMUNICATORSIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正確選T，錯(cuò)誤選1.Communicationandleadershipdon'talwaysgohandinhand.（）2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.3.Usingtechnicaljargonmakesaleaderconvincing.（）4.Communicatingsincerelyisalwaysthebest.（）5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.（）二、閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共50COMMUNICATIONFAILUREThemeaningofcommunicationgoesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessageSendreinforcements,we'regoingtoadvance.backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithadmutatedtobecome--Sendthreeandfour-pence,we'regoingtoadance.Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.?Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.?Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.?Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.操作提示：通過(guò)題目后的下拉選項(xiàng)框選擇正確答案。1.Confirmingreceptionofthesentmessagesmeans（）.A.themessagesaresentto