跨文化商務(wù)交際-6課件_第1頁
跨文化商務(wù)交際-6課件_第2頁
跨文化商務(wù)交際-6課件_第3頁
跨文化商務(wù)交際-6課件_第4頁
跨文化商務(wù)交際-6課件_第5頁
已閱讀5頁，還剩97頁未讀， 繼續(xù)免費閱讀

下載本文檔

版權(quán)說明：本文檔由用戶提供并上傳，收益歸屬內(nèi)容提供方，若內(nèi)容存在侵權(quán)，請進(jìn)行舉報或認(rèn)領(lǐng)

文檔簡介

Chapter6InterculturalBusinessEtiquetteandProtocolChapter6InterculturalBusines1LearningObjectiveUnderstandtheimportanceofappropriateetiquetteandprotocolininterculturalbusinesscommunicationIdentifyculturaldifferencesinnamingsystems,businesscardexchangeandotherinitiatingbusinesscontactsUnderstandhowculturaldifferencesinsocialentertainmentmayaffectinterculturalbusinesscommunicationUnderstandhowgift-givingpracticesvaryfromculturetocultureLearningObjectiveUnderstandt2LearningObjectiveLearntherolethatclothingplaysininteractingwithpersonsfromothercountriesLearntheimportanceofknowingaboutthevariablerulesofbusinessengagementBecomeawareoftheculturalimpactonthecomprehensionofhumorininternationalbusinessLearningObjectiveLearnthero3Whatspecialetiquetteandprotocolshouldwepayattentiontoduringawesterndinner?Whatspecialetiquetteandpro4ProtocolDefinedThecustomsandregulationsdealingwithdiplomaticformality,precedenceandetiquette.ProtocolDefinedThecustomsan5EtiquetteDefinedConventionalrequirementsastopropersocialbehaviorEtiquetteDefinedConventional6ProtocolDefinedCustomsandregulationsdealingwithdiplomaticetiquetteandcourtesiesexpectedinofficialdealingswithpersonsinvariousculturesProtocolDefinedCustomsandre7EtiquetteDefinedMannersandbehaviorconsideredacceptableinsocialandbusinesssituationsEtiquetteDefinedMannersandb8DefinedbyNanLeaptrottProtocoliswhattodoinagivensituation.Etiquetteishowtodoitandhowtodoitgracefully.DefinedbyNanLeaptrottProtoc9ExampleProtocolIfyouareatameetinginnorthernEurope,givethespeakeryourfullattentionandstrongeyecontactEtiquetteSitupandshowinterestinwhatisbeingsaid.Donotinterruptthespeakerwithquestionsunlesshehasaskedtheaudiencetodoso.Ifpeoplearetakingturnsinagroup,trytotakenotesafterthepersonhasfinishedwithhisremarks.ExampleProtoc10InitialBusinessRelationshipInitialBusinessRelationship111.Initialcontacts2.Namingsystems3.Businesscardetiquette1.Initialcontacts12AbriefphonecallAformalletter

A“go-between”InitialContactsAbriefphonecallAformallet13NamingSystemBeawarethattherearedifferencesinglobalnamingsystemsandthedifferencescanbesubtleNamingSystemBeawarethatthe14BusinessCardEtiquetteInEuropeAnexpectedpartInU.S.ACasualinformalityInJapanAmeaningfulritualBusinessCardEtiquetteInEuro15跨文化商務(wù)交際-6課件16SocialEntertainmentSocialEntertainment17DinningPracticesDrinkingProtocolSeatingArrangementCocktailPartyTippingDinningPractices18DinningPracticesDinningPractices19Thepurpose

ExtendingthebusinessmeetingthroughthemealtimebutnotmerelyeatingordrinkingThepurposeExtendingthebusi20TimeAtnoonIntheeveningTimeAtnoonIntheevening21PlaceInprivatehomesAtrestaurantsPlaceInprivatehomesAtrestau22跨文化商務(wù)交際-6課件23(1).餐巾Napkin

(2).魚叉FishFork

(3).主菜叉DinnerorMainCourseFork

(4).沙拉叉SaladFork

(5).湯杯及湯底盤SoupBowl&Plate

(6).主菜盤DinnerPlate

(7).主菜刀DinnerKnife

(8).魚刀FishKnife

(9).湯匙SoupSpoon

(10).面包及奶油盤Bread&ButterPlate

(11).奶油刀ButterKnife

(12).點心匙及點心叉DessertSpoonandCakeFork

(13).水杯SterlingWaterGoblet

(14).紅酒杯RedWineGoblet

(15).白酒杯WhiteWineGoblet(1).餐巾Napkin

(2).魚叉FishFork

(24跨文化商務(wù)交際-6課件25食用面包的方法

食用面包的方法26錯誤示范錯誤示范27喝湯的方式喝湯的方式28暫停喝湯時錯誤示范暫停喝湯時錯誤示范29每吃完一道菜用餐完畢每吃完一道菜用餐完畢30DrinkingProtocolDrinkingProtocol31ThePurposeAlcoholremainsagreatfacilitator,thelubricantthatloosensuptherelationshipandgreasesthesocialskidsonthewaytosuccessfulbusinessdealThePurposeAlcoholremainsag32AmericancultureShunningofalcoholinbusinessmealIslamiccultureCompleteshunningofalcoholChinesecultureLiquoristhemaindrinktoshowrespectandexpresshappinessKoreanandJapanesecultureAwaytobreakdownthestrictsocialbarrierAmericanculture33SeatingArrangementFrenchMethodBritishMethodSeatingArrangementFrenchMeth34FrenchmethodFrenchmethod35BritishMethodNextmostIMP.femaleGuestHostMostIMP.femaleGuestNextmostIMP.maleGuestHostessMostIMP.MaleGuestBritishMethodNextmostIMP.f36InChinaHostHostessMostImp.GuestNextmostIMP.GuestLeastIMP.GuestNextLeastIMP.GuestInChinaHostHostessMostImp.Gu37CocktailPartyCocktailParty38TheGoalTomeetasmanypeopleaspossibleNobodyexpectstogetintodeepdiscussionTheGoalTomeetasmanypeople39TippingTipping40Gift-givingEtiquetteGift-givingEtiquette41Gift-givingBlunderGift-givingBlunder42Importantornot?HighlyimportantJapanImportantbutnotfatalMiddleEast,PacificrimcountriesSomewhatimportantLatinAmerica,CentralandEasternEuropeNotimportantAustralia,Canada,UnitedStates,UK,NorthernEuropeancountries,SouthernEuropeImportantornot?Highlyimpor43BusinessDressBusinessDress44CasualorNot?CasualorNot?45跨文化商務(wù)交際-6課件46BusinessSchedulingBusinessScheduling47CulturalVariationsCulturesvaryinOfficehoursLunchperiodBusinessdaysCulturalVariationsCulturesva48TheUseofHumorTheUseofHumor49Do’sandTaboosAvoidanyandallethnicjokesWatchtoseewhattypesofsubjects,situations,orincidentsamuseyourhostsLaughoffyourgooforgaffeHumorousdevicessuchasEnglishmalapropisms,puns,orspoonerismarenotappropriate.Do’sandTaboosAvoidanyanda50AssignmentWhatistheimportanceofappropriateetiquetteandprotocolininterculturalbusinesscommunication?AssignmentWhatistheimporta51Chapter6InterculturalBusinessEtiquetteandProtocolChapter6InterculturalBusines52LearningObjectiveUnderstandtheimportanceofappropriateetiquetteandprotocolininterculturalbusinesscommunicationIdentifyculturaldifferencesinnamingsystems,businesscardexchangeandotherinitiatingbusinesscontactsUnderstandhowculturaldifferencesinsocialentertainmentmayaffectinterculturalbusinesscommunicationUnderstandhowgift-givingpracticesvaryfromculturetocultureLearningObjectiveUnderstandt53LearningObjectiveLearntherolethatclothingplaysininteractingwithpersonsfromothercountriesLearntheimportanceofknowingaboutthevariablerulesofbusinessengagementBecomeawareoftheculturalimpactonthecomprehensionofhumorininternationalbusinessLearningObjectiveLearnthero54Whatspecialetiquetteandprotocolshouldwepayattentiontoduringawesterndinner?Whatspecialetiquetteandpro55ProtocolDefinedThecustomsandregulationsdealingwithdiplomaticformality,precedenceandetiquette.ProtocolDefinedThecustomsan56EtiquetteDefinedConventionalrequirementsastopropersocialbehaviorEtiquetteDefinedConventional57ProtocolDefinedCustomsandregulationsdealingwithdiplomaticetiquetteandcourtesiesexpectedinofficialdealingswithpersonsinvariousculturesProtocolDefinedCustomsandre58EtiquetteDefinedMannersandbehaviorconsideredacceptableinsocialandbusinesssituationsEtiquetteDefinedMannersandb59DefinedbyNanLeaptrottProtocoliswhattodoinagivensituation.Etiquetteishowtodoitandhowtodoitgracefully.DefinedbyNanLeaptrottProtoc60ExampleProtocolIfyouareatameetinginnorthernEurope,givethespeakeryourfullattentionandstrongeyecontactEtiquetteSitupandshowinterestinwhatisbeingsaid.Donotinterruptthespeakerwithquestionsunlesshehasaskedtheaudiencetodoso.Ifpeoplearetakingturnsinagroup,trytotakenotesafterthepersonhasfinishedwithhisremarks.ExampleProtoc61InitialBusinessRelationshipInitialBusinessRelationship621.Initialcontacts2.Namingsystems3.Businesscardetiquette1.Initialcontacts63AbriefphonecallAformalletter

A“go-between”InitialContactsAbriefphonecallAformallet64NamingSystemBeawarethattherearedifferencesinglobalnamingsystemsandthedifferencescanbesubtleNamingSystemBeawarethatthe65BusinessCardEtiquetteInEuropeAnexpectedpartInU.S.ACasualinformalityInJapanAmeaningfulritualBusinessCardEtiquetteInEuro66跨文化商務(wù)交際-6課件67SocialEntertainmentSocialEntertainment68DinningPracticesDrinkingProtocolSeatingArrangementCocktailPartyTippingDinningPractices69DinningPracticesDinningPractices70Thepurpose

ExtendingthebusinessmeetingthroughthemealtimebutnotmerelyeatingordrinkingThepurposeExtendingthebusi71TimeAtnoonIntheeveningTimeAtnoonIntheevening72PlaceInprivatehomesAtrestaurantsPlaceInprivatehomesAtrestau73跨文化商務(wù)交際-6課件74(1).餐巾Napkin

(2).魚叉FishFork

(3).主菜叉DinnerorMainCourseFork

(4).沙拉叉SaladFork

(5).湯杯及湯底盤SoupBowl&Plate

(6).主菜盤DinnerPlate

(7).主菜刀DinnerKnife

(8).魚刀FishKnife

(9).湯匙SoupSpoon

(10).面包及奶油盤Bread&ButterPlate

(11).奶油刀ButterKnife

(12).點心匙及點心叉DessertSpoonandCakeFork

(13).水杯SterlingWaterGoblet

(14).紅酒杯RedWineGoblet

(15).白酒杯WhiteWineGoblet(1).餐巾Napkin

(2).魚叉FishFork

(75跨文化商務(wù)交際-6課件76食用面包的方法

食用面包的方法77錯誤示范錯誤示范78喝湯的方式喝湯的方式79暫停喝湯時錯誤示范暫停喝湯時錯誤示范80每吃完一道菜用餐完畢每吃完一道菜用餐完畢81DrinkingProtocolDrinkingProtocol82ThePurposeAlcoholremainsagreatfacilitator,thelubricantthatloosensuptherelationshipandgreasesthesocialskidsonthewaytosuccessfulbusinessdealThePurposeAlcoholremainsag83AmericancultureShunningofalcoholinbusinessmealIslamiccultureCompleteshunningofalcoholChinesecultureLiquoristhemaindrinktoshowrespectandexpresshappinessKoreanandJapanesecultureAwaytobreakdownthestrictsocialbarrierAmericanculture84SeatingArrangementFrenchMethodBritishMethodSeatingArrangementFrenchMeth85FrenchmethodFrenchmethod86BritishMethodNextmostIMP.femaleGuestHostMostIMP.femaleGuestNextmostIMP.maleGuestHostessMostIMP.MaleGuestBritishMethodNextmostIMP.f87InChinaHostHostessMostImp.GuestNextmostIMP.GuestLeastIMP.GuestNextLeastIMP.GuestInChinaHostHostessMostImp.Gu88CocktailPartyCocktailParty89TheGoalTomeetasmanypeopleaspossibleNobodyexpects

溫馨提示

  • 1. 本站所有資源如無特殊說明，都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
  • 2. 本站的文檔不包含任何第三方提供的附件圖紙等，如果需要附件，請聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
  • 3. 本站RAR壓縮包中若帶圖紙，網(wǎng)頁內(nèi)容里面會有圖紙預(yù)覽，若沒有圖紙預(yù)覽就沒有圖紙。
  • 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
  • 5. 人人文庫網(wǎng)僅提供信息存儲空間，僅對用戶上傳內(nèi)容的表現(xiàn)方式做保護(hù)處理，對用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯，并不能對任何下載內(nèi)容負(fù)責(zé)。
  • 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容，請與我們聯(lián)系，我們立即糾正。
  • 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時也不承擔(dān)用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。

評論

0/150

提交評論