高中英語牛津譯林版本冊總復(fù)習(xí) 精品

一、單項選擇（每題1分，共35分）1.Sorry,honey.Somethinghashappened.PerhapsIwon’tgobackhometillverylate.________.It’snotthefirsttimeanyway.A.That’sOKB.NotexactlyC.AllthebestD.Ihopenot2.Thisyear,asisreported,will_____arecordhighofnearlymilliongraduatesenteringthenationaljobmarket.A.organizeB.witnessC.recoverD.balance3.Yourdresslooksextremelyexpensive.Yes,butIloveitverymuch,soIboughtit_______itcostanarmandaleg.A.asifB.incaseC.sothatD.eventhough4.Tom’sfatheragreedtolethimplayfootball.That’sthebestnewsI______today.We’llhaveanexcellentplayerinourteam.A.amhearingB.hadheardC.willhearD.haveheard5.Inthecomingyears,thecountrywillstepupitssearchforpeoplewithtalenttobuildupits_____inallareas.A.tendencyB.evidenceC.strengthD.existence6.Itwastoobadthatyoucouldn’tcometodinneryesterday.I’msorry,butIjustdidn’tfeelupto_________.Iwassickwithflu.A.itB.oneC.youD.myself7.Whatqualitiesdoesapersonneedtobecomeateacher?Inmyopinion,ateacher_______beknowledgeable,patient,andpassionate.A.canB.wouldC.mayD.should8.Isleeplateandskipbreakfastduringthevacation______isoftenthecasewithmanystudents.A.thatB.whoC.whatD.as9.Demand(需求)willbehuge,soyou’dbetterasktheshopkeeperto_____yourcopytoday.A.reserveB.limitC.awardD.defend10.WasittruethatHenrywentmissingduringafamilyoutingtoMountSnowdonyesterday?Yeah,thepoliceare________thedisappearanceofhim.A.lookingforB.lookingafterC.lookingupD.lookinginto11._______cruelwars,diseasesandsadnessintheworldtoday,soit’sverynecessarytohaveagoodsenseofhumortohelpusgothroughdifficulttimesinourlives.A.ItexistsB.There’sexistC.IthasexistedD.Itexisted12.I______amileeveryafternoonforthepastmonth,butIstillhaven’tbeenabletoloseapound.Iwonderifit’sworthit.Don’tgiveupnow.italwaysseemshardinthebeginning.A.runB.hadrunC.wouldrunD.havebeenrunning13.Wehavetotakestepstoimprovethesituationofthecompany.Wehavebeen______forthreemonthsinarow.A.inthepinkB.inthepurpleC.intheredD.intheblack14.If_____tochairameeting,remembertohaveeverypersonexpresstheirideasfreely.A.askingB.askedC.askD.toask15.Jessica,let’sgototheLatinClubtonight,shallwe?_____________.IlikeLatinMusic.A.YousaiditB.You’vegotmethereC.HereyougoD.That’sfinewithme16.I’msurethebeautyof_____outerspacetherewillmake_______excellentimpressionuponyou.A.the;anB./;theC.the;/D./;an17.BythetimeI______youtomorrow,I________fromthatschool.A.willsee;havegraduatedB.willsee;graduatedC.see;willhavegraduatedD.see;graduate18.When_________aboutthepossibility______Justinwastakenawaybyaliens,thedetectivewhotookchargeofthecase,dismissedtheidea.A.asking;thatB.asking;whichC.asked;thatD.beingasked;which19.Guestsandfriends,welcometoourschool.________themeetingthismorningareofficialsandscientistsfromdifferentcountriesoftheworld.A.AttendB.ToattendC.AttendingD.Havingattended20.YouspeakverygoodFrench!Thanks.I_______FrenchinNanjingUniversityforfouryears.A.studiedB.studyC.wasstudyingD.hadstudied21.ThepopulationofJiangsu______tomorethantwicewhatitwasin1949.Thefigureisnowapproaching74million.A.hasgrownB.havegrownC.grewD.aregrowing22.Whatisthepriceofpetrolthesedays?Oh,it_________sharplysincelastmonth.A.israisedB.hasrisenC.hasarisenD.isincreased23.Excuseme,Marcia,areporterfromVanityFair______allday.Couldyouspeaktohernow?A.phonesB.hasphonedC.hasbeenphoningD.phoned24.Theteachertoldustogather____abouttheancientcalendar.A.informationasmorepossibleB.informationasmuchaspossibleC.asmoreinformationaspossibleD.asmuchinformationaspossible25.WithChristmascoming,manypeoplehurriedly_______theirwaytotheshop,tryingtobuywhateverthey.A.feel;atthediscountB.force;atdiscountC.find;foradiscountD.make;atadiscount26.Tomissimilar_________heighi________Peterthoughttheyareofdifferentages.A.to,inB.in,toC.in,inD.to,to27.Shewenttothemarketandboughtthree________eggsandsomemeat.A.dozensofB.dozensC.dozenofD.dozen28.Mr.Brown_________anovellastautumn,butIdon’tknowwhetherhe______it.A.waswriting,hasfinishedB.wrote,finishedC.wrote,hasfinishedD.hadwritten,hasfinished29.Theoldmansaidtheaccidenthappened________carelessdriving,soalargesumofmoney____bepaidbythedriver.A.wasdueto,wasduetoB.dueto,wasduetoC.isdueto,hasduetoD.isdueto,wasdueto30.Themanagersdiscussedtheplanthattheywouldliketosee________thenextyear.A.carriedoutB.carryingoutC.carryoutD.tocarryout31.I’lltellhimaboutthemeeting_______hecomesback.A.sothatB.eventhoughC.asifD.eversince32.Bob,quicklygetthisfilm____.Iwanttoknowifthiscameraworkswell.A.washedB.developedC.printedD.shown33.I’dliketodosomethingforyou___everythingyou’vedoneforme.A.inexchangeB.inturnC.inreturnforD.intermsof34.EveryDecemberNoblePrizes_____topeoplewhohavemadeoutstandingcontributions(貢獻(xiàn))totheworld.A.awardB.areawardedC.awardedD.wereawarded35.Robertissaid______abroad,butIdon’tknowwhatcountryhestudiedin.A.tohavestudiedB.tostudyC.tobestudyingD.tohavebeenstudying二、完型填空（每題1分，共20分）MymotherandIaremakingspringrollsinherkitchen.Thisismy36foodfromhernativeVietnam,andwe’vebeenmakingthemtogethereversinceIwasachild.Assheworks,shesingsaliltingsonginVietnamese.Asusual,Idon’t37aword.Thesong38meofanotheronesheusedtosingwhenIwasachild.Ibeggedhertosingitoverandover,butI___39askedherwhatthewordsmean.Asayoungbride(新娘),mymotherwas40tobecomeanAmerican.Shelearnedtomakefriedchickenandpie.41,sheinsistedthatwespeakonlyEnglishathome.Ididn’t42thenthat,inherpursuitofbeingagoodAmerican,shewasdepriving(剝奪)meofa(n)43tolearnVietnamese.Asachild,Ididn’t44toknowmymotherbetter.Shetookcareofme,andthatwasall.Asanadult,Ican’t__45herwellenough.Duetoherstill46accented(帶口音的)English,mymotheroftenseemstosummarizeherthoughts,47thosethingsthataretoodifficulttosay.WhenIaskherwhyshedidn’tspeakVietnamesetomewhenIwasyoung,shesays,“Why48?You’reAmerican!”Lately,I’vebeenaskingmymotherto49phrasesintoVietnamesesoIcanhaveagoodmemory50them.Icannoworderthreeorfour51whenweeatatVietnameserestaurants.Icansay“thankyou”tothewaiter,___52that’sit.Istilldon’tknowhowtoexpress“Iloveyou”and“Don’teverleaveme.”inVietnamese,whichweallwanttosaytoourparentsbutaretoo53tosay.Backinherkitchen:ourfirstspringrollsaredone.“54them,”mymothersaid,“soIknowhowmanymoretomake.”Ishakemyhead.“Canyoudoit?”Iask,“InVietnamese?”Shesmilesandnods.Withthat,wearebackwherewe55.36.A.popular B.attractive C.favorite D.appropriate37.A.understand B.believe C.skip D.write38.A.informs B.reminds C.convinces D.warns39.A.almost B.already C.ever D.never40.A.determined B.frightened C.free D.upset41.A.Instead B.Besides C.Therefore D.However42.A.realize B.assume C.admit D.imagine43.A.effort B.desire C.chance D.plan44.A.suppose B.promise C.afford D.like45.A.award B.know C.thank D.tolerate46.A.heavily B.naturally C.regularly D.properly47.A.makingup B.givingup C.steppingup D.mixingup48.A.worry B.bother C.hesitate D.wait49.A.cut B.put C.exchange D.translate50.A.for B.with C.in D.on51.A.brands B.lists C.items D.forms52.A.but B.so C.or D.for53.A.embarrassed B.puzzled C.amazed D.excited54.A.Describe B.Damage C.Charge D.Count55.A.suffered B.approved C.struggled D.Began三、閱讀理解（每題2分，共30分）AThesecretsoflow-stressInternetmarketersIt’sdifficultwhenyoufirstwanttoeducateyourselfonhowtobuildawebpresencefroyourcompany.Herearesomefriendlytipsonhowtostaycalmduringtheprocess:Don’trushYoudon’thavetofigureoutthewholewebbytheendofthemonth.Takeyourtime.Startbydippingyourtoeintothewatertoseeifyouarereadytodivein.ifyoutakeyourtimeandhandlethingsmethodically(有條理的),youmightendupfindingexistedlocationsthatareperfectforyourcompany.TrackyoureffortsThereisalothappeningonline.Ifyoudon’tdoenoughresearch,youmayfindyourselfrunningaroundincirclesandnotgettinganythingproductivedone.Whenyou,startmarketingyourownwebsite,momentum(動力)canbeahugeadvantage,sorecordingyoureffortsandgrowthwillhelpoutgreatly.YoucannevereducateyourselfenoughTherearemanylocationsandcommunitiesonlinewhereyoucaneducateyourself.Thereareblogs,webcommunitiesandmanyvideosonlinethatdiscusseverysinglethingyouneedtoknowtogaintheproperknowledgeaboutInternetmarketing.Fullofexcellentwritingandphotography,theN1coversonkeysubjecteachmonth,fromTerrorismtoPovertytoClimateChange.Reportersfromaroundtheglobeprovideyouwithacomprehensivewordview.PLUS:massesoffreshreportsandstoriestokeepyouup-t-dateonworldaffairs.3monthsfreeandfreeWorldMap.TheWeekTheweekistheonlysummarygivingyouthebestoftheBritishandforeignnewspapersinjust35pages.Designedtobereadinjust1hour,itprovidesyouwitheverythingyouneedandwanttoknow.TryTheWeeknowwith13issuesforjust.ifyoudecideit’snotforyoujusttelluswithinthefirst6weeksandyoucangetyourmoneyback.4.Whichofthefollowingmagazineswillprobablyprovideyouwitharticlesaboutmusicandpaintings?A.ApolloB.TheWeekC.NewInternationalistD.TheGuardianWeekly5.Itispossiblethatmostofthereadersofthefourmagazinesare________.A.menB.womenC.childrenD.grown-ups6.Whichofthefollowingwouldyoumostprobablyreadifyouwantinformationfromtheworld’smostpopularnewspapers?A.Apollo&TheWeekB.Apollo&NewInternationalistC.TheguardianWeekly&TheWeekD.TheguardianWeekly&NewInternationalist7.Thepurposeofwritingthesefourtextsisto________.A.tellhereadersthelatestnewsB.getmorereaderstosubscribe(訂閱)C.showtheimportanceofthefourmagazinesD.introducethefourmagazinestonewreadersCLetusbeginbysayingwhatcausesourdreams.Ourdreamsdonotcomefromanotherworld.Theyarenotmessagesfromsomeoutsidesource.Theyarenotalookintothefuture,either.Allourdreamshavesomethingtodowithourfeelings,fears,longings,wishes,needsandmemories.Ifapersonishungry,ortired,orcold,hisdreamsmayincludeafeelingofthiskind.Ifthecoversonyourbody,suchasaquiltorablanket,haveslippedoffyourbed,youmaydreamthatyouaresleepingoniceorinsnow.Thematerialforthedreamyouwillhavetonightislikelytocomefromtheexperienceyouhavetoday.Sothesubjectofyourdreamusuallycomesfromsomethingthathasinfluenceonyouwhileyouaresleeping（feelingofcold,anoise,adiscomfort,etc.）anditmayalsouseyourpastexperiencesandthewishesandtheinterestsyouhavenow.Thisiswhychildrenarelikelytodreamoffairies,olderchildrenofschoolexaminations,hungrypeopleoffood,home-sicksoldiersoftheirfamiliesandprisonersoffreedom.Toshowyouhowthisishappeningwhileyouareasleepandhowyourneedsandwishescanallbejoinedtogetherinadream,hereisthestoryoftheexperiment.Amanwasasleepandthebackofhishandwasrubbedwithapieceofabsorbedcotton.Hewoulddreamhewasinhospitalandhischarminggirlfriendwasvisitinghim,sittingonthebedandfeelinggentlyhishands!Therearesomescientistswhohavemadeaspecialstudyofwhywedream,whatwedreamandwhatthosedreamsmean.Theirexplanationofdreams,thoughabitreasonable,isnotacceptedbyeveryonebutitoffersaninterestingapproachtotheproblem.Theybelievethatdreamsaremostlyexpressionsofwishesthatdidnotcometrue.Inotherwordsdreamingisawayofhavingyourwishescarriedout.8.Fromthepassageweknowthatourdreams

.A.areimaginationofourdailylife

B.areman’scuriouslookintothefutureC.havenothingtodowithourfeelings

D.aretosomedegreeconnectedwithourfeelings9.Inyourdreamwhenyoufeellikeeatingsomethingitindicates（暗示）that

.A.youareinastateofbeingcold

B.youareinastateofbeingtiredC.youareinastateofhunger

D.youshouldhavehadyourdinnerthatday10.Olderchildrenoftendreamofexaminationsprobablybecause________.A.theyareinterestedinexamsB.theyareoftenworriedabouttheirstudiesC.theyhopeforbetterlifeD.theyshowmuchinterestintheirstudies11.Somescientists’explanationofdreams

.A.isnotwidelyacceptedthoughabitreasonable

B.givesanexactdescriptionofourlifeC.providesuswithinformationofdreams

D.isofnouseforusDResearchersareplacingroboticdogs(機(jī)器狗)inthehomesoflonelyoldpeopletodeterminewhethertheycanimprovethequalityoflifeforhumans.AlanBeck,anexpertinhuman-animalrelationship,andNancyEdwards,aprofessorofnursing,areleadingtheanimal-assistedstudyconcerningtheinfluenceofroboticdogsonoldpeople’sdepression,physicalactivity,andlifesatisfaction.“Noonewillarguethatanolderpersonisbetteroffbeingmoreactive,challenged,orstimulated（刺激）,”Edwardspointsout.“Theproblemishowwepromote（使……成為現(xiàn)實(shí)）that,especiallyforthosewithoutfriendsorhelp.Aroboticdogcouldbeasolution.”Inthestudy,therobot,calledAIBO,isplacedforsixweeksinthehousesofsomeoldpeoplewholivealone.BeforeplacingAIBOinthehome,researcherswillcollectbaselinedataforsixweeks.TheseoldpeoplewillkeepadiarytonotetheirfeelingsandactivitybeforeandafterAIBO.Then,theresearcherswillreviewthedatatodetermineifithasinspiredanychangesinthelifeofitsowner.“Italktohimallthetime,andherespondstomyvoice,”saysaseventy-year-oldlady,“WhenI’mwatchingTV,he’llstayinmyarmsuntilhewantsdown.Hehasamindofhisown.”TheAIBOsrespondtocertainorders.Theresearcherssaytheyhavesomeadvantagesoverlivedogs,especiallyforoldpeople.Oftentheelderlyaredisabledandcannotcareforananimalbywalkingitorplayingwithit.Aroboticdogremovesexerciseandfeedingconcerns.“Atthebeginning,itwasbelievedthatnoonewouldrelatetotheroboticdog,becauseitwasmetalandnotfurry.”Becksays.“Butit’samazinghowquicklywehavegivenupthatbelief.”“Hopefully,downtheroad,theseroboticpetscouldbecomeamore-valuablehealthhelper.Theywillrecordtheirmasters’bloodpressure,oxygenlevels.Orheartrhythms.AIBOsmayevenonedayhavegamesthatcanhelpstimulateolderpeople’sminds.”12.ThepurposeofBeckandEdwards’studyisto

.A.understandhuman-animalrelationship

B.makeslonelyoldpeople’slifebetterC.findthecausesofoldpeople’sloneliness

D.promotetheanimal-assistedresearch13.Intheresearch,theoldpeopleareaskedto

.A.notetheactivitiesofAIBOs

B.keepAIBOsathomefor12weeksC.recordtheirfeelingsandactivity

D.analyzethecollectedinformation14.WhatistheadvantageofAIBOoverlivedogs?A.Itiseasiertokeepathome.

B.Itcanhelpthedisabledpeople.C.Itrespondstoallthehumanorders.D.ItcanwatchTVwithitsowner.15.Theauthorseemstosuggestthatthefutureroboticdogsmay

.A.curecertaindiseases

B.keepoldpeopleactiveC.changepeople’sbeliefs

D.lookmorelikerealgods

四、任務(wù)閱讀Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleasttwothings:they’vebeenheardandthey’vebeenunderstood.Asagoodcommunicatorshouldbeagoodlistener,fivestepsareadvocatedtowardgoodlistening.Thefirststepiscooperating(合作).Howdoesadifficultpersonknowthatyou’relisteningandunderstanding?Infact,it’sthroughthewayyoulookandsoundwhileheistalking.Youmayhelphimtofullyexpresshisthoughtsandfeelings.Youdothisbynoddingyourheadinagreement,makingcertainsoundsofunderstanding.Whenthepersonbeginstorepeatwhat’sbeensaid,it’sasignalofsteptwo:turningback.Itmeansthatyourepeatbacksomewordsheisusing,sendingaclearsignalthatyou’relisteningcarefullyandthatyouthinkwhatheissayingisimportant.Havingheardwhathehastosay,thenextstepisclarifying.Atthispoint,youstarttogatherinformationaboutwhatisbeingcommunicated.Asksomeopen-endedquestions,whichwillallowyoutofigureouthisintention.Thefourthstepistosummarizewhatyou’veheard.Thisallowsyoutomakesurethatbothyouandthedifficultpersonareonthesamepage.Whenyoudothis,twothingshappen.First,ifyou’vemissedsomething,hecanfillinthedetails.Second,you’veshownthatyou’remakinganefforttounderstandcompletely.Thisincreasesthepossibilityofgainingcooperationfromhim.Havinglistenedcarefully,you’venowarrivedatthepointofconfirmingwiththepersonthathefeelssatisfiedthathisthoughtshavebeenfullyvoiced.Askifhefeelsunderstood.Whenenoughsincerelistening,questioning,andrememberingarebroughttogether,understandingisusuallyachievedandadifficultpersonbecomeslessdifficultandmorecooperative.Topic(1)__________tounderstandReasonDifficultpeoplehopetheyhavebeenheardand(2)________whentheyexpressthemselves.(3)________onlistening◆(4)__________inagreementandmakesomesoundsofunderstandingwhileadifficultpersonisspeaking.◆Repeatsome(5)___________thatyouhaveheard.◆Collectinformationabouttheperson’sexpressionandfindhis(6)_____________.◆Givea(7)_____________ofwhatthepersonhassaid.◆Confirmthatthepersonis(8)_____________withyoubecauseyouspeakhisthoughts.ResultAdifficultpersonwillbe(9)____________tocooperatewithifunderstandingisachieved.CommentYoumayunlockthedoorstodifficultpeople’s(10)____________afteryoulistenandunderstand.五、單詞拼寫（1空1分，共5分）1.Agoodideasuddenlyo____________tomewhenIsawablankpieceofpaperonthedesk.2.Anewshoppingcenterisunderc___________,whichisexpectedtoopenbytheendofthisyear.3.Luckily,hehasfullyrecoveredfromserious_____________(傷)causedbytheaccident.4.Becauseheworkssohard,thereisahigh______________(可能性)thathewillpasstheexam.5.It’ssaidthatthecouplearetheonlyw________________tothetrafficaccident.六、用動詞的適當(dāng)時態(tài)填空（1空1分，共10分）1.Don’tgetoffthebusuntilit_______________(stop)2.ThepoliceinAmerica_____________(step)uptheirsearchfora15-year-oldboywhowentmissingthreedaysago.3.Thework________________(finish)intwodays.4.I______________(notsleep)wellsinceIreturnedhome5.Youdon’tneedtodescribeher,I_______________(meet)herseveraltimes.6.IfirstmetLisathreeyearsago.She________________(work)ataradioshopatthattime.7.Thealien____________(take)meaboardtheUFOsothattheycoulddoresearchonme.8.I_____________(work)inthatschoolfortenyearsbeforeIcametoQingjiangMiddleSchool.9.Iamtired!I___________________(read)thebookalltheafternoon.10.He_________________(consider)stoppingsmokingforlong,buthehasn’tmadeuphismindyet.D.makethereadersthinkhowtospendmoneywisely66.WhatdoestheauthorthinkofjoininghonorsocietiesaccordingtoPara.2?A.InterestingB.ChallengingC.BeneficialD.Puzzling67.Theunderlinedpartinthefourthparagraphmeans_______A.IstartedsavingmoneyB.IstartedearninglittlemoneyC.IstartedhavinglittlemoneyleftD.Istartedlosingcontrolofmymoney68.Whatareyousupposedtodobeforejoiningan-honorsociety?A.TowriteitontheresumeB.TodosomeresearchonthehonorsocietyC.ToaskthehonorsocietytosendyouaninvitationD.Tofigureoutthecostofjoiningthehonorsociety69.Theauthorthinksitwrongthathe________.A.wassoactiveincollegeB.participatedinallofthehonorsocietiesC.removedsomehonorsocietiesfromtheresumeD.joinedmanyhonorsocietiesonlytowritethemontheresume70.Inthelastparagraph,theauthortriestocallonthereadersto_______.A.takehiswordsseriouslyB.takechargeinhonorsocietiesC.dowellineachsubjectsincollegeD.joinasmanyhonorsocietiesastheycan四、任務(wù)閱讀（每空1分，共10分。每空只能填一個單詞）Customerservicereferstothewaythatcompaniesbehavetowardstheircustomers.It’sthequalityofservicethatdetermineswhetherthecustomerremainswiththecompany.However,manyatimeorganizationsdon’tfocusoncustomerrelationshipmanagement,andthat’swhatmakescustomersangry,whichisoneofthereasonswhycompanieslosetheircustomers.Socustomerserviceisvitalandyoushouldknowhowtoimproveit.Firstofall,youneedtorealizehowimportantthecustomersare.It’stheywhoaretheboss,andit’sbecauseofthemthatyougetyourpaychecks.Sodotakeyourcustomersseriously.Findingouttheneedsofthecustomersisanotherimportantcustomerservicetip.Youneedtoaskthecustomerstherightkindofquestionsandthinkofthepossiblesolutionswhichyoucanprovide.Understandhowtheyfeelaccordingtoaparticularsituation,theirbodylanguage,toneofvoiceandwordstheyspeak.Nevermakeassumptionsthatyouknowwhatthecustomerswant.Makingcustomersfeeltheyareimportantisanexcellentwaytoservethembetter.Treatcustomersasindividualsandthebestwaytodothatisusingtheirfirstnameandfindingwaysofpraisingtheminasincereway.Inaddition,therearesomeotherskillswhichwillhelpyouinservingyourcustomersbetter.Forexample,onceyoufinishsolvingtheproblemforthecustomers,beforeendingthecall,alwaysremembertoaskifthereisanythingelseyoucandoforthem.Endthecallwitha"thank-you".Ifcustomersareangry,letthemexpresstheirangercompletely.Neverinterruptorstartspeakinguntilthey’vefinished.Oncethey’vefinishedspeaking,trytocalmthemdownbyapologizing.Inaword,alwaysrememberthatifthecustomersremainhappy,you’llbeinbusiness.TitleHowto(71)_____________customerserviceThemeaningofcustomerserviceThewaycompaniesbehavetowardstheircustomers.The(72)_________ofcustomerserviceThequalityofservicedetermineswhethercompaniescan(73)_______theircustomers.Forexample,badservicecanresultin(74)_______customers.TipsTakeyourcustomersseriouslybecametheyareyourbossandthesourceofyourincome.Recognizetheneedsofthecustomers.

Askthecustomerstherightkindofquestionsandoffer(75)_______totheirproblems.

Understandcustomers’(76)____________fromaparticularsituation,theirbodylanguage,toneofvoiceandwords.

Never(77)__________thatyouknowthecustomer’sneeds.Makecustomersfeeltheyareimportantandtreatthemasin